Gray's Appliance Service, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
It's a crying shame that I had to go to this extreme to get a response from MyNameNecklace since they would not respond to direct emails and they have no published phone number to call.
Regards,
[redacted]

Hi [redacted], Thank you for reaching out to us on Revdex.com.I have checked and saw that all your inquires were replied and taken care of by my team. Please rest assured that the changes you requested have been applied to your order. It will be shipped out to you duly.  Please do not hesitate...

to contact us if you need any further assistance.Sincerely. Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted], Thank you for reaching out to us on Revdex.com. I am sorry to hear that you received the necklace with mismatched birthstone and that you are displeased with the service you received from my team. I am now personally taking care of your case. Our promised response time is 24 hour,...

and I am investigating why your email was not replied in a timely manner so as to prevent it from happening again. Please accept my sincere apologies for all your inconveniences and displeasure. We would like to rectify the situation for you as soon as possible. We will be more than happy to reorder the necklace with correctly matched birthstone. Please confirm the detail (including the order of the pendants):Inscription #1: [redacted]Birthstone color #1: December - Blue TopazInscription #2: [redacted]Birthstone color #2: November - Yellow TopazInscription #3: KyleeBirthstone color #3: January - GarnetHowever, I am sorry that we cannot offer both a full refund and a replacement necklace. We will be more than happy to offer a 15% refund off the item price in addition to the replacement item. Please kindly advise if you would agree to this offer so I can carry it out immediately.I apologize for any inconveniences and am looking forward to your reply.Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted],
 
Thank you for your message. 
 
I am sorry that the package was not delivered to you. I have asked my team to get back to you and they will be in touch with you very shortly to rectify the situation for you.
Once again, please accept my...

sincere apologies for all your inconveniences and displeasure. 
Sincerely,
 
Oliver G[redacted]Customer Support Manager
MyNameNecklace

Dear [redacted],Thank you for placing an order with us. I am very sorry for the inconvenience that you have experienced with this purchase.I would like to assure you that we are a very serious business which has been around for a few years with hundred of thousands of satisfied...

customers around the globe.Unfortunately, and even though we have very high satisfaction rate, mistakes can occur.I have looked into this case and it seems that a technical glitch and a mistake which occurred with the local credit card company have caused this unfortunate occurrence and I am deeply sorry about this.I have made sure now that the refund is being processed as soon as possible. I will also contact you directly to resolve this case.Sincerely,[redacted]
Customer Support ManagerMy Name Necklace

Company takes your money, doesn't send the item and doesn't have any customer service. They ignore my messages on Fb messenger. They don't have a phone number to call. It had been 10 days since order and there is still no shipping info even though they sent out a tracking number 5 days ago.

Dear [redacted],
I am sorry I responded to your review before seeing the complaint here. Now that the order ID is available, I can locate the order in question. If you would kindly give us another chance, we will be more than happy to send you a replacement necklace and make sure...

that this time it is in perfect condition. The replacement can be of the same product or other with the same price. Also, we would like to offer you a 10% refund as a token of apology for your and your coworker's inconveniences.If you would insist on full refund, we would of course respect your decision and will handle it immediately. 
Please get back to me at [redacted]@mynamenecklace.com. Once again, I apologize for all the inconveniences and the negative experience you and your coworker encountered.
Sincerely,
Oliver G[redacted]Customer Support ManagerMyNameNecklace

This order has left New York for its final destination, seen here in tracking  [redacted]Customer was requested to confirm address and was offered a reordernot heard back from customer as yet Regards[redacted]...

[redacted]

[redacted]:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Dear [redacted],I have made sure that the refund was processed and also processed a full refund on your order for the amount that was still left.I have also contacted you directly with this information and I hope this unfortunate case will be resolved as soon as possible.I again apologize for the inconvenience which has been caused to you.
Sincerely,
[redacted]
My Name Necklace

Dear [redacted], Thank you for reaching out to us at Revdex.com.I have replied to your review and also sent you an email regarding your complaint. I am looking forward to your reply and would like to reassure you that the issue will be rectified to your satisfaction.Sincerely, Oliver...

G[redacted]Customer Support ManagerMyNameNecklace

Hi [redacted],
Thank you for your payment proof. 
We will respect your wish for full refund. However, as we cannot refund more than the order amount back to your card, would it be possible for you to provide me with your PayPal account detail so we can send reimbursement for the additional charge there? I am so sorry for this inconvenience. 
Awaiting your reply.
Sincerely,
Oliver

Dear Madam, We apologize for any inconvenience.On December 15th when the order was placed we could still guarantee delivery before Christmas only if the customer chose express shipping and that advertised in a clear manner on the check out page. The shipping method chosen for this order...

was regular and therefore we could not guarantee Christmas delivery, and although the last date for delivery was January 9th we did our best and it arrived December 31st. The customer has contacted us and requested a refund and although we charge 30% restocking fees for returned undamaged items, we have agreed to grant a full refund if the item is sent to us. We apologize for any misunderstanding. Sincerely, Oliver G[redacted]My Name Necklace

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Dear [redacted],Thank you for reaching out to us at Revdex.com.I am sorry to hear that you are displeased with the shipping time frame. We did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you choose....

This information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasion. Please accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late delivery. I am sorry that we cannot offer 50% refund in this scenario. Please accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistance. You can contact me directly at [redacted] Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

NEVER AGAIN. I waited almost 4 weeks for this company to create my jewelry and "ship it out". After another 2 weeks, I have not received my item and USPS claims they never received my order. I even filed a claim with the USPS and no one seems to know what is going on. I don't know who is at fault but I am completely dissatisfied with this company and their customer service. Their emails seem automated and I can never reach by phone. I am so afraid that I have lost the $200+ dollars that I spent on this company. Not worth it.

I would like a FULL refund from this scam of a website. I ordered from mynamenacklacecanada.comThe currency showed Canadian dollars. I was charged USA funds on my credit card.I also was supposed to receive my package by Mothers Day. That day is gone and done.I am so tired of this run around.Refund my money. Refund it in the sum of American dollars that you took, as opposed to the Canadian dollars that I was supposed to be charged.

Dear [redacted], Thank you for reaching out to us.I am terribly sorry that you have been inconvenienced by the process of returning the item for fixing, and more importantly, by the unsatisfactory service of my team. I went through all your correspondence with my team and I cannot apologize enough...

for the unhelpful response you received. I will have a word with agents who were handling your case. I would like to thank you for valuable feedback.The necklace, unfortunately, has not arrived back to us. However, we would not want you to wait any longer and would be more than happy to remake the necklace immediately if you would kindly give us a second chance. I will also send a copy of this message from my email so you can reply directly there. Please advise how you would like to proceed.Once again, please accept my sincere apologies for all your inconveniences and displeasure.Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted],
 
Thank you for reaching out to us via Revdex.com.As replied in your review, please rest assured that you will receive full refund for lost shipment very shortly. I will follow up with the billing department to make sure your refund is processed asap.I...

apologize for all your inconveniences.Sincerely,Oliver G[redacted] Customer Support ManagerMyNameNecklace

Dear [redacted]
 
I am terribly sorry that the communication between you and us did not go smoothly. We will use your comment to further improve the system.
 
Our customer service representative will give you a call to the number you provided [redacted] and will...

resolve the issue as soon as possible. 
If you would like, you can email me directly at [email protected]. Please include your order ID [redacted] in the email.
 
Thank you and I apologize for any inconveniences caused.
 
Sincerely,
 
Oliver G[redacted]
Customer Support Manager
Mynamenecklace.com