Gray's Appliance Service, LLC

Dear [redacted], Thank you for reaching out to us at Revdex.com.  I am sorry to hear that the package was not delivered to you in the first place. I trust that our customer service representative has responded to your inquiry with a new tracking number for reshipment. Also, I apologize for...

the delay in response. I will bring your feedback to the attention of my team so they can improve further on their performance. The package should reach you within the next 10-12 business days. Please do not hesitate to contact us if there is anything else we can do for you in the meantime.Sincerely,Oliver G[redacted]Customer Support Manager[redacted]

Dear [redacted], Thank you for reaching out to us at Revdex.com.I am sorry to hear that you have not received the package. I have been informed that my team is taking care of your case, and that the package has returned to us. It will be reshipped as soon as possible to the address you verified:[redacted]...

D. W[redacted]Once again, please accept my sincere apologies for all your inconveniences and please rest assured that the package will be delivered to the above address asap.Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted],I am sorry for the inconvenience you have experienced. It is true that due to unexpected amount of emails in the past week there was a delay in our reply to you, but I see that you have been in touch by now with our representative [redacted], who took care of this matter.I...

have checked again, and on our side it shows that the payments never went through. It is possible that due to a temporary technical problem, the payments showed on your card, while the system did not process them to us.I will forward this issue to our technical team to check, but I can assure you that this is a very rare occurrence. Again, I apologize for the inconvenience and thank you for your patience in this matter. I will also contact you directly to make sure everything was settled.Sincerely,[redacted] Customer Support ManagerMy Name Necklace  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted], I am sorry for the confusion. I have informed my team to be more attentive next time. Our production unit is based in Israel but for your convenience, you can ship the item back to our NY office:[redacted]Your refund will also be processed today. I will personally see to it. Once again, I apologize for all your inconveniences. Sincerely,Oliver

Dear [redacted], Thank you for reaching out to us again. According to the tracking number ([redacted]), it seems that the package has been delivered to you on Oct 14. Can you please let me know if this is not the case? Thank you.Sincerely,Oliver G[redacted]

Dear Madam,
 
We apologize for any inconvenience.
On December 15th when the order was placed we could still guarantee delivery before Christmas only if the customer chose express shipping and that advertised in a clear manner on the check out page.
 
The...

shipping method chosen for this order was regular and therefore we could not guarantee Christmas delivery, and although the last date for delivery was January 9th we did our best and it arrived December 31st. 
The customer has contacted us and requested a refund and although we charge 30% restocking fees for returned undamaged items, we have agreed to grant a full refund if the item is sent to us.
 
We apologize for any misunderstanding.
 
Sincerely,
 
Oliver G[redacted]
My Name Necklace

I reject the offer for a new product and would like the full refund. My wife and myself are worried that the same thing will happen again and also I am still upset that a Christmas gift that had a lot of meaning to my wife went so wrong.

This customer was contacted and was given  100% refund and has kept item they have purchasedSincerely, [redacted] Customer Support ManagerMy Name Necklace

Hi [redacted], Thank you for reaching out to us. I am sorry that you are displeased with the necklace. The reason why we asked for additional payment of $10 is because the item you chose as a replacement is $10 more expensive that the one you placed the placed for. I apologize if it...

causes you any displeasure.Usually for non-defective returned item, we do charge 30% restocking fee as all our products are customized and therefore cannot be restocked. However, in your case, we will be more than happy to issue a full refund once we receive the item back from you. Please kindly follow the return instruction and let us know so we can start anticipating your item and initiate the refund process as soon as possible.  If you have any further inquiry, you can also contact me directly at [redacted]@mynamenecklace.com I apologize for all your inconveniences and displeasure. Please do not hesitate to let me know if there is anything else I can do for you.Sincerely,Oliver G[redacted]Customer Support Manager MyNameNecklace

I ordered a necklace from this company only to be charged an international service fee. Be aware, this is not a US company. Based on the charge by my bank, I believe they are out of Israel. Nowhere on their website do they disclose they are a foreign company or that you will be charged an international service fee. Stay away from this business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the 7 tickets I placed online with MyNameNecklace, I received only 2 customer service ticket responses from #[redacted], representative Anne Forbes and ticket #[redacted], representative, [redacted].  I stated in BOTH responses, I do not want new items shipped to me, since the original items was never confirmed sent.  [redacted] never received the items from the company and was never scanned in their warehouse.  They only received the shipping labels created online from the merchant.   MyNameNecklace claimed it was [redacted] issue or [redacted], which are both false.  I requested a FULL REFUND for the time wasted and terrible customer service.  I DO NOT WANT THEIR ITEMS, I WANT A FULL REFUND for the time wasted and moment lost in not presenting the gifts to the recipients at their events. Here are the other tickets I sent in to MyNameNecklace, which they did not respond back.  [redacted], who responded back to the original Revdex.com complaint, claimed I did not respond is completely FALSE.  Here is another testiment, MyNameNecklace does not follow through with their customer service and have wasted my time.  I WOULD LIKE A FULL REFUND.  I did not receive the gifts on time and have completely wasted my time. Order # [redacted]
Regards,
[redacted]

Dear [redacted], Thank you for your reply. We will of course honor your request for full refund. I will inform our billing department and they will process the refund shortly. Thank you once again for your valuable feedback and please accept my sincere apologies for the negative shopping experience.Sincerely,Oliver G[redacted]Customer Support Manager MyNameNecklace

Dear Customer,I apologize for the the inconvenience that you have experienced. I can see that you were in touch with one of our representatives for the past few days and that all these issues have been discussed and are in the process of being resolved.When you placed your order we could only...

guarantee Mother's day delivery with UPS express shipping, I apologize if there was a misunderstanding regarding this matter.I would like to make sure that the issue you experience with your item is being handled.I will ask Lynn to contact you again and assist you as soon as possible.Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.com

Dear [redacted],
Thank you for reaching out to us at Revdex.com.
I am sorry to hear that you are displeased with the shipping time frame. We did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping...

method you choose. This information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasion. Please accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late delivery. I am sorry that we cannot offer 50% refund in this scenario. Please accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistance. You can contact me directly at [redacted] Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted]
 
Thank you for your message. I would like to provide an update that the ring is being customized and will be shipped shortly. Please let me know if there is anything else I can do for you meanwhile either through Revdex.com or preferred [redacted]
 
Thank you.
 
Sincerely,
Oliver G[redacted]
Customer Support ManagerMyNameNecklace

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Sir/Madam,
We apologize for the inconvenience caused in this case.
Although we did indeed have a delay in our response due to an unexpected amount of emails received in our system in the past days, we have replied to all of customer's inquiries and after verifying...

the shipping address and although the [redacted] tracking number indicates the package has been delivered, we have offered the customer a full refund in an email sent on June 29th.
The refund should be approved as soon as possible.
Please let
me know if I can be at any further assistance,
 
Sincerely,
[redacted]
Customer
Support Manager
My Name
Necklace
[redacted]

I made a monogram order last february 4,2014. And , it says in their website it will take 12 business days ! I have been sending them emails asking where my order is. Until now, I did not get any reaponse from them. I have been trying to reach them to the phone number that I found yesterday been searching on the web. And it was only an automated answering machine and you are only asked to leave a message. Payment has been made already and they took money already from my bank account! Why is it taking them so long? I am already very anxious and frustrated regarding this matter !

Dear [redacted],Thank you for your purchase on our site. I would like to assure you that we reply to every email we receive and are committed to offer a suitable solution to every complaint. Our customer service is our top priority and we strive to keep our level of service...

at its highest. I was not, however, able to locate any email from you so I am not sure if you have used the wrong email address or if the email has somehow gone missing.In any case, I will contact you directly now to see how I can assist you to solve this situation as soon as possible.Sincerely,[redacted] Customer Support ManagerMy Name Necklace [redacted]