Gray's Appliance Service, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue I have is the misleading advertisement on the item I ordered, it states, "item ships in 3 days". Nowhere around that statement does it say I have to choose a certain shipping method for it to leave the facility in 3 days. the other issue I have is that the charms engraving was poor quality.
Regards,
[redacted]

Dear [redacted],Thank you for contacting us.I am sorry that you did not receive reply from our customer support team in a timely manner due to a large amount of correspondence prior to Mother's Day. Please rest assured that we are working around the clock to address all of our customer's inquiries.We...

usually ask customers for cancellation reason so we can try to resolve any issues that cause such cancellation. Usually if customers wish to cancel nevertheless, we also honor that.In your case, your order was cancelled and a request for full refund has been submitted to our billing department. It will be executed shortly.Again, I apologize for any inconvenience and for your displeasure.Sincerely,Oliver G[redacted]Customer Support Manager

Hi [redacted],
 
Thank you for reaching out to us on Revdex.com.
 
I am sorry but we cannot locate your order in our system as the...

order ID does not belong to us. Can you please kindly make sure:
-         That the purchase was made with us—please check the order confirmation email for vendor’s name.
-         The order was placed under your name and email address. If not, please kindly provide me with the name/email address used for order placement at [redacted]@mynamenecklace.com
I apologize for all your inconveniences and I am looking forward to your reply.
 
Sincerely,
Oliver G[redacted]
Customer Support ManagerMyNameNecklace

Dear [redacted],
 
Thank you for reaching out to us.
 
I am terribly sorry to hear that you did not receive the correct replacement item. I checked with your order and the inscription on the ring was supposed to be [redacted] and [redacted]. Please verify with us that...

you received different inscription.  
I would like to rectify this situation for your urgently. If you would approve, we will be more than happy to send you a replacement ring with the correct aforementioned inscription as soon as possible. As a token of apology, we would like to refund 10% of the item price on top of the replacement. 
 
Again, please accept my sincere apologies for all your inconveniences and displeasure. I will also make sure the customer support and production team are aware of your complaint so they can further improve the performance.
 
I am awaiting your response.
 
Sincerely,
 
Oliver G[redacted]
Customer Support Manager
[redacted]

Dear [redacted],
 
Thank you for reaching out to us at Revdex.com.I have replied to your review and also sent you an email regarding your complaint. I am looking forward to your reply and would like to reassure you that the issue will be rectified to your...

satisfaction.Sincerely, Oliver G[redacted]
Customer Support ManagerMyNameNecklace

This company is giving me two different return addresses with two different instructions. One is from a company  in Israel  and another one from MY. Both of them have different companies names. I don't know what kind of operatio me that are running. I've never had to send a package back without the company giving me a return label. I'm not happy with the communications from this compnay nor the different directions on how to send my necklace back. All I want is a quick refund.

Dear [redacted],I have received your complaint here and also saw your correspondent with us via email.I am very sorry about this unfortunate sequence of events which ended up in not receiving your order in time.We did ship the order as promised to arrived in time, but it seems that an...

unexpected delay and a mistake in the post which I can't really explain occurred, and the package has been returned to our [redacted]k distribution center.I will have to investigate this immediately, but in the mean time, if you agree, I will make sure that the order will be reshipped via urgent delivery to the give address, and additionally will refund 50% of the amount paid for your order.I will await your reply to go forward with this.I want to assure you that this is very unusual and although there will always be a small amount of lost orders, we are doing a lot to prevent this from happening.Thank you for your patience in this matter,Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]

I am highly disappointed in the service I received from mynamenecklace.com. I ordered a gift for Mother's Day from there and all over their website they were advertising "guaranteed to come by Mother's Day if ordered by 5/4/15. I placed my order on 5/1/15 and it did not come in time for Mother's day. I have been emailing back and forth and it's ridiculous how unprofessional they are. They keep claiming "my satisfaction is at utmost importance to them" but they are not doing anything to satisfy my at this point. Not to mention that it took a full 7 days before they even replied to my email. I wanted to return their product because it was useless by the time I got it since I had to figure something else out, they told me they require a 30% stocking fee. I refused to give these people another penny of my money. I hope the word get's out about their false advertising and their horrible customer service. Please think twice before ordering from this website, because you will be highly disappointed.

Dear [redacted],Thank you for reaching out to us via Revdex.com. I am terribly sorry that you are disappointed with the shipping time frame we promised. I apologize that the information may have been unclear. The team responsible of information display has been informed and they are working on how...

to improve and make the information even clearer.  Your necklace will be shipped shortly. As a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchase if you would consider keeping the order. Please kindly advise if you would agree to this offer at [redacted]@mynamenecklace.com so I can assist you directly and promptly.  Once again, please accept my sincere apologies for negative experience you encountered. Thank you also for your valuable feedback. Sincerely, Oliver G[redacted]Customer Support Manager MyNameNecklace

Hi,Thank you for reaching out to us via Revdex.com. I am sorry to hear that you received misspelled necklace and that the item was damaged. Unfortunately, the name submitted by your daughter is Sophia--the order process is automatic and order detail has not been tampered unless requested by...

customer. As for the defect, can you please kindly send us the picture so we can determine how best to rectify the situation for you? I apologize for all your inconveniences and am looking forward to your response. You can send the photo directly to [redacted]@mynamenecklace.com . .Please mention order ID [redacted] in your email.Awaiting you reply.Sincerely,Oliver G[redacted]Customer Support Manager MyNameNecklace

Omg, pleeeeease save your time and money and DO NOT purchase from this company! I purchased a necklace from the (18k gold) and less than ONE month of having it, with light wear, the necklace snapped in half! I paid $160 for what appeared to be the cheapest quality "18k gold" necklace ever! I contacted the company and had to wait forever for a response. Once I finally got the response, I decided to just exchange the necklace for a thicker pendant. After paying the difference for the thicker pendant, TWO WEEKS went by and I got no response or confirmation email. I finally reached out to them again and a week later someone finally answered me to say in order to receive the replacement necklace I had to send the damaged one in but I would have to pay for the shipping to send it back OR I could wait 10 business days for a prepaid envelope! Who in the world would has 10 more days to wait when I have waited almost three weeks now to get a response after shelling out another $79 for the replacement necklace. I have now asked for a refund but I guess I'll be waiting another few days to get an answer and probably forever and a day to get my money back for both the damaged necklace and the replacement necklace (which I never received). Absolutely the worst service I have ever received in my life and I will NEVER order from them again and I wouldn't dare refer a friend to them. Just terrible!!!

Dear [redacted], Thank you for reaching us via Revdex.com. I am terribly sorry to hear that you are displeased with the service from my team. I have had a word with agents who were taking care of your case and we will use your feedback to further improve on our service. Unfortunately, we still have...

not received your necklace back but we will not keep you waiting any longer. If you would still give as a second chance, we will be more than happy to remake the necklace and ship it to you immediately. If you wish for full refund, we would honor your wish as well. Please kindly advise how you would like to proceed so I can assist you at once. Please accept my sincere apologies for your inconveniences and we are grateful for your suggestion. Awaiting your reply.Sincerely,Oliver G[redacted]Customer Support Manager MyNameNecklace

I have used this company several time No problems but now I have a problem!The company has No telephone number that works to speak to a customer service rep, the only way you can get in touch is Facebook , tried email NEVER answered emails did not get packing slip with item to return item NO instructions on how to return item have been trying for a week! It takes them 24 hours to get a response and they never give you a full answer to your question! WEB page states they will back to you in a few hrs,NOT
THINK TWICE BEFORE YOU ORDER!

Dear Sir/Madam,Thank you for contacting us with this complaint.We have indeed been in touch with the customer and we are sorry that it took longer than expected until the refund was done.As always in such cases, we waited for the item to be returned to us before we process a...

full refund. As soon as it did, we tried to process the refund but as it was too late to refund through the credit card payment, only after a [redacted] account has been set up we have finally been able to process the refund which was approved on April 30th to the customer's [redacted] account:refund done with [redacted].[redacted]Refund amount $ 54.95Unique Transaction ID #[redacted]We apologize for the delay and for any inconvenience caused.I would like to stress that we do everything we can to make sure that every customer will receive their refund as soon as possible in case a refund is required, and in some rare cases there are delays but we are keep improving our system to make sure that such delays are minimized.Please let me know if I can be at any further assistance, Sincerely,[redacted] Customer Support ManagerMy Name Necklace [redacted].[redacted]

Hi [redacted], Thank you for reaching out to us on Revdex.com. I am sorry but we cannot locate your order in our system as the order ID does not belong to us. Can you please kindly make sure:-         That the purchase was made with us—please check the order...

confirmation email for vendor’s name.-         The order was placed under your name and email address. If not, please kindly provide me with the name/email address used for order placement at [redacted]@mynamenecklace.comI apologize for all your inconveniences and I am looking forward to your reply. Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], Thank you for reaching out to us. I am terribly sorry to hear that you did not receive the correct replacement item. I checked with your order and the inscription on the ring was supposed to be [redacted] and [redacted]. Please verify with us that you received different...

inscription.  I would like to rectify this situation for your urgently. If you would approve, we will be more than happy to send you a replacement ring with the correct aforementioned inscription as soon as possible. As a token of apology, we would like to refund 10% of the item price on top of the replacement.  Again, please accept my sincere apologies for all your inconveniences and displeasure. I will also make sure the customer support and production team are aware of your complaint so they can further improve the performance. I am awaiting your response. Sincerely, Oliver G[redacted]Customer Support Manager[redacted]

Hi [redacted],
Thank you for reaching out to us on Revdex.com.I am terribly sorry to hear that you received damaged and unsatisfactory items, and that you are displeased with the service my team provided. I will make sure that all the relevant parties are aware of their mistakes.We will...

of course respect your wish for full refund. However, if you would kindly give us another chance to rectify your dissatisfaction, we will be more than happy to remake the necklace and exchange the bracelet to different product of the same price. As a token of apology, we will also issue a compensatory 10% refund off the product price for you.Please kindly advise. Once again, please accept my sincere apologies for all your inconveniences.Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted],
Thank you for your reply.Unfortunately, we cannot issue 50% refund for your order. I have rechecked with the agent who called you and he insisted that he offered 15% compensation in compliance to our policy. However, we will be more than happy to issue and additional refund to make it 20% compensation for your inconveniences and displeasure. Please kindly advise how you would like to proceed so I can assist you asap.
I apologize for any inconveniences and am awaiting your reply.
Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted], Thank you for your review.I'm sorry for the inconvenience and displeasure.Your order was done on the American Site and not on the Canadian Site.My manager will contact you via email immediately to find the best solution.  Please rest assured that the situation will be rectified to your satisfaction.  Sincerely,