Gray's Appliance Service, LLC

Dear [redacted],
 
Thank you for reaching out to us.
I have checked with customer support team, and it seems that the team manager, Darcy, has personally contacted you via her email to try to resolve the situation for you. I will ask her to resend the email to you again in...

case the email did not get through to you.  
We are looking forward to remedying the situation for you. I apologize for all your inconveniences.
 
Sincerely,
Oliver G[redacted] Customer Experience Specialist

I have made (2) orders with this company. The first order came within a week from the order date! So I made another order on 11/14/16, paid the 10.00 fee so it could get here a little faster (10 business days) it is not 12/14/16 and I have yet to receive my order! I've sent two emails to the company and the first one stated that my order was to "be shipped soon". The second email gave me a little more detail "expected delivery date of 12/22/16" , and the told me once again, that I paid $10.00 for a faster delivery fee and it should be within 10 days. Its been now over a month and when I track my order it still says the same thing its said since the beginning. What's the deal?! And when will I get these items I ordered for my family?

Dear [redacted], Thank you for reaching out to us.I have checked with customer support team, and it seems that the team manager, Darcy, has personally contacted you via her email to try to resolve the situation for you. I will ask her to resend the email to you again in case the email did not get...

through to you.  We are looking forward to remedying the situation for you. I apologize for all your inconveniences. Sincerely,Oliver G[redacted] Customer Experience Specialist

I ordered a necklace from this website and had changed my mind right after seeing something else I had liked better. On their website it CLEARLY states that order cancellations must be submitted within 12 hours of purchase, Otherwise they charge a 30% restocking fee. I had cancelled my order only 45 minutes after purchase, and received an email a day and a half later telling me the item is already in process and will charge me a 30% restocking fee!!!!
I wrote them back an email regarding the 12 hour cancellation policy on their site and provided the exact time of my purchase and exact time I submitted my cancellation request. And I NEVER received a response back from them! And that was a week ago!!!! I have been sending emails almost daily now, requesting a response ASAP.
I don't trust this company... So be careful before purchasing from them! I have been reading more and more complaints and reviews online, and wish I had looked into this so called company before giving them my hard earned money!!!
I plan to file more complaints online and contact [redacted] and inform them of the situation as well!

Dear Susan,
 
Thank you for reaching out to us on Revdex.com.
 
I am sorry to hear that you did not receive response from our team in a timely manner. I have personally inform our billing department to issue a full refund to your card as soon as possible. Once the...

request is being processed by credit card company, you will receive a notification email from us. 
I apologize for all your inconveniences and displeasure.
 
Sincerely,Oliver G[redacted]Customer Support Manager

Hi [redacted],   Thank you for reaching out to us via Revdex.com. I am terribly sorry that you are disappointed with the shipping time frame we promised. Your order was placed outside the guaranteed Valentine's Day delivery with standard free shipping--meaning only orders with expedited shipping will make...

it in time for the occasion. I apologize that the information may have been unclear to you. The team responsible of information display has been informed and they are working on how to improve and make the information even clearer.   Your necklace was already shipped out with the USPS tracking number [redacted] and should be delivered within the next 2 days. As a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchase. Please kindly advise if you would agree to this offer. I am sorry that we cannot offer 50% refund as requested. Please email me directly at [redacted]@mynamenecklace.com  Once again, please accept my sincere apologies for negative experience you encountered. Thank you also for your valuable feedback.   Sincerely,   Oliver G[redacted] Customer Support Manager MyNameNecklace

Dear Customer,I apologize for the the inconvenience that you have experienced. I can see that you were in touch with one of our representatives for the past few days and that all these issues have been discussed and are in the process of being resolved.When you placed your order...

we could only guarantee Mother's day delivery with UPS express shipping, I apologize if there was a misunderstanding regarding this matter.I would like to make sure that the issue you experience with your item is being handled.I will ask Lynn to contact you again and assist you as soon as possible.Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.com

Often we search for the perfect gift, a gift that is personailized, meaningful and beautiful. I came across my name necklace and decided to order a necklace for my mother. "GUARENTEED TO ARRIVE BEFORE CHRISTMAS" awesome! So I sent my mother this gift and no other gift thinking this one was special enough. Apparently I was incorrect in thinking so. The necklace never arrived...I have tracked it and it still says the package was picked up...WHERE OH WHERE is my necklace???????? It seems to be a common issue with this company...perhaps not over promising and under delivering is something you should look into. Thank you for disappointing not only me but my mother as well. Way to go Mynamenecklace.

My husband bought me a necklace for valentines. His bank account was charged 167.00 which they say they did not do. Finially after a week of trying to get in touch with them my husband disputed the charge and it went back in his account. After that he was charged 59.00 for a necklace they state is real silver. It has nothing on it stating it's silver. The chain its self was so small I couldn't even put it around my neck. The pendant sure isn't worth the money they say it is. This company is not a real good company if u can't even call them. Only emails which takes them days to respond. I want to send it back but I know he won't get his money back. So for any of u wanting to buy from them dont.

Dear [redacted],
Thank you for reaching out to us at Revdex.com.
I am sorry to hear that you are displeased with the shipping time frame. We did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you choose. This information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasion. Please accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late delivery. I am sorry that we cannot offer 50% refund in this scenario. Please accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistance. You can contact me directly at [email protected] Sincerely,
Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted],
 
Thank you for reaching out to us at Revdex.com.
I am sorry to hear that you have not received the package. I have been informed that my team is taking care of your case, and that the package has returned to us. It will be reshipped as soon...

as possible to the address you verified:[redacted] D. W[redacted]
[redacted]
[redacted]
Once again, please accept my sincere apologies for all your inconveniences and please rest assured that the package will be delivered to the above address asap.Sincerely,
Oliver G[redacted]Customer Support ManagerMyNameNecklace

Hi Oliver,Thanks for responding.My wife no longer needs or wants the chain. It was a birthday gift and I had to eventually get her something else  in place of the name chain. I wish your staff was this diligent and helpful months ago.That being said, I prefer a refund instead of a new chain.Thanks,[redacted]

Hi [redacted].Thank you for reaching us via Revdex.com. I asked the billing department to check your payment and indeed you were charged twice, probably due to a glitch during the checkout process. They will now refund one of the payments urgently and you should receive the fund back in your account within...

the next 7-14 business days. Please let me know if there is anything else we can do for you in the meantime.Sincerely,Oliver G[redacted]Customer Support Manager MyNameNecklace

I ordered a necklace for my mother under the "guarantee" that it'd arrive before Christmas. The promotion was free priority shipping, guaranteed before Christmas, blah blah.

Not only was I given a tracking number that did not work, it's still not arrived and it's after Christmas. I'm so highly disappointed in this company. This was a very important gift for my mother and I have yet to receive it.

I will never order from this company again and would not recommend it to others.

Dear Sir, I apologize for the inconvenience which was experienced with your order. I have looked into the history of your order and was able to see that some information that was given by one of our new customer support representatives was not accurate and I am sorry for this mistake. I have...

made sure that we learn from this mistake so that it does not reoccur. As we have called you yesterday I hope that we were able to resolve this case to your satisfaction. Sincerely, Oliver G[redacted]Customer Support

Dear [redacted],I am very sorry for the inconvenience you have experienced. We ship thousands of items daily to many countries and the quality of our products is our to priority. A scratched item is very rare, but I understand that the item you have received was damaged and I will make sure that...

this case will be investigated as we do in any case of an item which is being received damaged.I have looked into the history of your emails to us and saw that we have your email and replied to it. If you have not received our reply, I suggest that you check your spam mailbox to see if our email went there.In order to resolve this matter quickly, and as always in a case when an item was received not in the desired condition, I have issued now a refund for the damaged item.I have also made sure that a prepaid return envelope will be sent to you so that you can return it to us.I apologize for the inconvenience and hope we can still be at your service in the future. Please let me know if Ican be at any further assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However its pretty bad business to not respond to emails that I sent directly to the company and the only way I got a response was to leave a negative comment on their [redacted] page.I was also sent a self address envelope I guess going back to [redacted], couldn't read if it required postage because I am guessing its in hebrew?I dropped it in the post office box on Saturday May 16, I have no idea if it will get rejected but no one returned my email regarding the situation.
Regards,
[redacted]

Dear Susan, Thank you for reaching out to us on Revdex.com. I am sorry to hear that you did not receive response from our team in a timely manner. I have personally inform our billing department to issue a full refund to your card as soon as possible. Once the request is being processed by credit...

card company, you will receive a notification email from us. I apologize for all your inconveniences and displeasure. Sincerely,Oliver G[redacted]Customer Support Manager

I ordered a piece of jewelry for Christmas 2014 and was guaranteed delivery for Christmas. Mail was delivered on Christmas Eve and no package. Call the phone number and you are directed to send an email. No reply. You are also charged what appears to be an additional fee for foreign transaction other than the price you agree upon during checkout. Completely dissatisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait...

until for the business to perform this action and, if it does, will consider this complaint resolved.However its pretty bad business to not respond to emails that I sent directly to the company and the only way I got a response was to leave a negative comment on their [redacted] page.I was also sent a self address envelope I guess going back to [redacted], couldn't read if it required postage because I am guessing its in hebrew?I dropped it in the post office box on Saturday May 16, I have no idea if it will get rejected but no one returned my email regarding the situation.
Regards,
[redacted]