Gray's Appliance Service, LLC

I ordered a 14K gold name necklace from them. I ordered, and paid dearly for, "double thickness" of the gold. What arrived was what looked like a baby's necklace that was so small that you could barely read the letters. The "double thickness" was a joke, and the chain looks like one twist of the neck and it would break. COMPLETE JUNK! Do not buy from these people unless you want to get taken.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi,
Thank you for your response.
We will be happy to issue a full refund for your purchase. We are now sending you a prepaid return envelope. Please send items back with the envelope. You can just drop it in any mailbox--no postage is required. Please do not include gift box in the envelope.Once you have posted the items back to us, please contact me directly at [redacted] so I can inform the billing department about the refund.
Please do not hesitate to contact me via the address above if you need any assistance. I apologize for all your inconveniences and displeasure.
Sincerely,
Oliver G[redacted]
Customer Support Manager
MyNameNecklace

Hi, Thank you for your review.  I am sorry to hear of your displeasure. However, we do not have information to locate you order--can you please provide us with information such as order ID, name and email address used to placed the order? Once we can locate your order, then we can...

assist you better. I apologize for any inconveniences.Sincerely,Oliver G[redacted] Customer Support Manager MyNameNecklace