Great Richmond Rentals

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I find it completely absurd that they are trying to paint the tenants irresponsibility with paying his rent and their complete lack of enforcement as a good thing for me by trying to say it was lucky bonus income for meI would have gladly had a tenant who paid on time and didn't leave his pet alone to hours a day to use my carpet as his bathroom than the $that trickled in over the course of the leaseOne month the tenant was so late in his payment that I almost didn't get my disbursement that month and would have had to cover the mortgage on my ownI have a feeling of the rental company was financially responsible for seeing to the repairs rather than myself, and if I had stayed with their company to re-rent to another tenant that they would see these fees differentlyThe downstairs carpet should have been replaced due to the damage done to the padding that can't even been seen after it was soaked in urine, however, I was unable to do that because I knew I would not be getting enough money to cover that expense even if I did get the full $of the depositThe rental company assured me that if any damage beyond that was done they would charge the tenant extra, somehow I knew they wouldn't follow through on that promise eitherIf that was the case then the experienced expert who walked the property and no doubt experience the smell would have seen the state of the carpet, seen in needed replacing due to the excessive urine damage and calculated the square footage of the downstairs area, along with the price to replace that amount of carpet and padding, and that amount would have been charged to the tenant? Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My brother, [redacted] spent over two months speaking and meeting with "rental specialists" at GRR/ [redacted] trying to resolve this issue by following their every instruction to no availNow that he is no longer homeless as a result of this experience- he needs his money back, therefore, discussing housing is NOT a resolution and/or optionHe wants his money refundedWhy would anyone want to communicate with someone and/or a company that has already abused themI will give him a copy of this response and he will probably contact them with the address where they can send his money but the desired outcome is for his money to be refunded - not for him to be re-traumatized by the profane, unprofessional, derogatory and predatory behaviors that they have previously exhibited towards him Regards, [redacted]

Thank you so much for contacting us about this resident's concernsThe leasing agent was disappointed that the process was frustrating for the tenantIt took longer than anticipated to make this home habitable by the ownerIn addition, it appeared that there was a break in on the property after the property had been made ready for move inThe resident was extremely accommodating by taking possession in the condition it was in after the break inWe will continue to work with the owner and resident to make the needed repairsIt's my understanding we are already communicating with the residentIf for some reason this is not the case, please provide feedback so that another resident relations specialist can be assigned to this matter Thanks

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company has not provided and acceptable offer, has not addressed the previous presenting concerns and continues to be in violation of this tenants rights regarding the Comonwealth of Virginia code (s) 55-248.39, 55.248.13, These are only a few of the state statues that KRS/Craig continues to violate against this tenant In addition, it is apparent that KRS/Great Richmond Rental does not offer an impartial review of any of their Revdex.com complaints, considering that the main culprit of these improprieties is the one who is responding to all of the complaints (Craig) In reference to their presenting photos of the said drain pipes, It is evidenced that the condition of the pipes are due to KRS own neglect and lack of proper maintanance and upkeep of the office/building internal and external structure (see pictures below) while this office remained vacant for several months/years prior to this tenants recent (June 2016) signing of leaseAs substantial investigative and other evidence have been obtained from several individuals and building tenants to corroborate with this tenant and prove the condition of the offfice/paint colors( see pictures of paint cans discovered in the office and date of purchase year 2005,exact color of wall) prior to this tenant recent occupancy of the leased office It is very disturbing that Craig/KRS continues to purported unwarrented erroneous claims against its tenants without provocation or any factual burden of proof, all in what I believe to be a continued attempt to conspirer, scam and retaliate against tennants for excercising their rights As it it apparent through current and historical documentation/data that KRS/Great Richmond Rentals continues to attempt to intimidate its tenants, while fradualently attempting to obtain aditional monies from inocent tennant for their own malicious gain Regards, [redacted]

THIS IS THE WORST COMPANY EVER!! DO NOT WASTE YOUR TIME RENTING FROM THEM KRS HOLDING HAS NO RESPECT FOR THEIR TENANTS, YOU CALL TO MAKE A COMPLAINT AND THEY HANG UP ON YOU SPEND YOUR MONEY SOME WHERE ELSE They have already been in the news for not providing hot water It's funny how a few hours after leaving court they were able to fix the hot water issue Some days I still only have luke warm water I have been living in my bedroom for almost years When I first moved in I told them that the AC would not cut off when it was in the auto mode They had some guy who looked like they picked him up from the streets come in my apt and tell me that it was the air filter and that's why the AC wouldn't cut off It took him weeks to even come and change the air filter, no note or anything was left letting me know they had been in my apt The issue was still there the air still wasn't working I tried to keep the peace and leave it alone and just deal with it Now this year in I'm still having the same issues I've complained to the rental office countless times, I've reached out to the disrespectful employees at KRS Holding and continue to get hung up on I've complained to their boss Jennifer P [redacted] and she did nothing, I've complained to a Manager named Cindy and she promised to have it fixed by 6/11/it is now 6/20/and still the issue is not fixed I called the rental office they told me that I would need to keep my air on degrees in order for it to work properly EXCUSE ME?!?! These people DO NOT CARE ABOUT YOU YOU ARE JUST ANOTHER $$$$$ TO THEM PLEASE DO NOT WASTE YOUR TIME WITH THEM ALL OF THE "GOOD" REVIEWS ARE FROM THEIR OFFICE STAFF PRETENDING TO BE HAPPY TENANTS BEWARE OF THEM, I CAN CONTINUE FOR DAYS ABOUT HOW TRASHY THEY ARE, JUST COME OUT TO [redacted] AND CHECK FOR YOURSELF!

I rented an apartment through grr for a year and it was one of the worst experiences I've ever hadThe company sneaks in a $admin fee into your first month not including the $application fee which is already highThe apartment had no electricity in half due for the first two weeks due to faulty wiringWas told it would be a quick fix upon moving but took weeksHad numerous roof leaks in many rooms which ruined furniture and had the bathroom ceiling collapseThe management told me that they would get right on it but took weeks to get resultsThe security door did not lock properly so homeless would sleep inside the building and a neighbor was almost raped because of thisThe company only acted to fix the problem because a police complaint was filedUpon the joyous days of move out the company did everything in their power to keep my deposit despite having had the apartment immaculately cleaned and even repaired damage that was there before I had moved inStill the company tried to keep my deposit only got it partially back after threatening lawsuitIf you are on the fence about renting from them because you feel like it's a good deal, don't you will end up spending more because you live in a post apocalyptic apartment with a company that does not care about you in the slightestIf it was possible to give a negative star rating I would, just stay away from GRR and KRS holdings

Thanks for bringing the tenant's concern to our attentionWe are aware there have been multiple arguments with the neighborsCurrently the tenant with the complaint has a writ for possessionThis means the tenant may be evicted at any timeWe do not have other property owners at this time that are willing to accept tenants that are in the eviction processIf the tenants can pay their rent on a timely basis for months, we will be able to transfer them to a different propertyI hope this information is helpful.Thanks

Thank you once again for communicating with us on this matterAn unlawful detainer has been filedThis is the next step subsequent to a non compliance letterThis process has been described in duplicate complaintsA [redacted] county judge will make the final ruling on this caseIt is always helpful to have support from the police or the community to support the claimsWe are hopeful the judge rules in the plaintiff's favorPlease let me know if we can be of any additional assistance Thanks

Our goal at KRS Holdings is to provide an incredible outcome for both our owners and our tenants This is our first complaint from an owner in several years, and we’re disappointed that the owner has been frustrated by their introduction into the business of renting their home In reviewing the underwriting for the tenant in question, we found that he was a very strong applicant with a figure income and an attractive FICO score, with no red flags in his rental history In our experience, tenants who meet these criteria have a greater than 98% compliance rate with lease terms The monthly leasing rate for this property was $1495, and though he paid in full he did have a habit of paying after the due date, which cost him additional late fees for out of the months of the lease, resulting in additional income of over $to the owners The tenant paid a non-refundable pet deposit that was disbursed to the owners’ account at the beginning of the lease as well as monthly pet rent, per the lease This, combined with the late fee income, the security deposit forfeit and monthly pet rent equates to over $1,in extra income above the lease amount received by the owners Regarding the move out charges and disposition of the security deposit, we understand the owner’s frustration Many times new landlords assume that the tenant should fund all costs associated with preparing a property for the next renter, when in fact there are portions of the turnover process that are business expenses that all owners must bear between tenants Damages can be assessed for things that are above and beyond wear and tear, and there are industry guidelines of how much is appropriate Our inspector has viewed over a thousand properties in his decades of experience, and is truly an expert on what can and cannot be charged against a tenant’s security deposit In this case, over $of damages were assessed on top of the pet security deposit the owners got at the start of the lease, but we cannot charge the tenant for materials and equipment required to perform the work Those are business expenses not attributable to the tenantWe have initiated a refund of the inspection fee and filter costs as requested by the owners Again, we sincerely regret that the owners feel the security deposit process is so restrictive, but we are obligated to follow the law and professional guidelines for how they are disbursed, and we respectfully disagree that the move out inspection performed by our expert was incorrectly handled As the balance of the security deposit was returned to the tenant, as we were obligated to do, we cannot disburse it to the owners

Thank you for alerting us to this matterRevdex.com, please refer back to the complaint that this tenant had approximately two months ago #1, Revdex.com can you please explain the difference between to two complaints? This appears to be a duplicate complaintIf it is not, please advise /> #It appears this apartment is vacant, and has been abandonedIf this is the case, it would be helpful to get any additional information from the Revdex.comAttempts to reach out to these individuals have been unsuccessfulIt is critical that the [redacted] compliance regulations are met is the caseRevdex.com information may be used as evidence in potential litigation #Revdex.com, we look forward to your response so our firm can provide as much information to the owner so they can handle accordingly Thanks

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company has not provided and acceptable offer, has not addressed the previous presenting concerns and continues to be in violation of this tenants rights regarding the Comonwealth of Virginia code (s) 55-248.39, 55.248.13, These are only a few of the state statues that KRS/Craig continues to violate against this tenant In addition, it is apparent that KRS/Great Richmond Rental does not offer an impartial review of any of their Revdex.com complaints, considering that the main culprit of these improprieties is the one who is responding to all of the complaints (Craig) In reference to their presenting photos of the said drain pipes, It is evidenced that the condition of the pipes are due to KRS own neglect and lack of proper maintanance and upkeep of the office/building internal and external structure (see pictures below) while this office remained vacant for several months/years prior to this tenants recent (June 2016) signing of leaseAs substantial investigative and other evidence have been obtained from several individuals and building tenants to corroborate with this tenant and prove the condition of the offfice/paint colors( see pictures of paint cans discovered in the office and date of purchase year 2005,exact color of wall) prior to this tenant recent occupancy of the leased office It is very disturbing that Craig/KRS continues to purported unwarrented erroneous claims against its tenants without provocation or any factual burden of proof, all in what I believe to be a continued attempt to conspirer, scam and retaliate against tennants for excercising their rights As it it apparent through current and historical documentation/data that KRS/Great Richmond Rentals continues to attempt to intimidate its tenants, while fradualently attempting to obtain aditional monies from inocent tennant for their own malicious gain Regards, [redacted]

“The business responded to this complaint but asked that its response not be published.”

DO NOT RENT FROM THIS BUSINESSGreat Richmond Rentals, a.k.aKRS Holdings, is by far the most incompetent and unethical company I've ever had the displeasure of renting fromOver the course of the years I've lived in one of their properties, the company has failed to fix maintenance problems, lost checks, applied our checks to the wrong lease, and repeatedly inaccurately charged late and pet fees, all culminating in a court case where they tried to sue us for several thousand dollars they thought we owed them that was literally all due to their own errorsWhen I moved in, one of my roommates had been on the previous lease, but we signed a new lease and she was the only previous tenant who still lived thereAgain, we had signed a new lease and paid a new security depositThe apartment was flea infested when I moved in; for months I called and tried to get them to come out, and it took me sending pictures of literally 50+ dead fleas I had collected in a bowl and threatening to take them to court to sue for the rent I had paid to live in an unlivable apartment to get them to bring in an exterminatorThey then applied our security deposit to the charges for the exterminator and for ripping out some of the flea infested carpet (I ripped the carpet out with permission myself, the charges were for finishing the hardwood underneath)--charges that should have been covered by the previous lease's security deposit, which they did not return to the previous tenants (aka my roommate), so logically they would have used their deposit to do these things, right? That was only the beginningI would guess that 50% of the time, we would get notices that we hadn't paid rent when we hadI would call, and they would say someone would get back to me, and no one wouldI frequently had to go into the office and talk to someone to get it straightened out; the problem was almost always that they had applied our checks to the previous leaseI would be told the problem was resolvedWe would continue to get letters that we owed late fees; included on these letters were monthly "pet charges." The previous tenants had a dog, but we had only a bearded dragon, to which the pet fees did not apply (I asked them, and checked the lease)No matter how many times we told them we did not have a pet, they would continue to attempt to charge the pet feesI moved in in Fast forward to Fall We receive a summons to appear in court for money owed to KRS Holdings (Great Richmond Rentals--they are the same company.) This was without warning, without a call from anyone at the office, after talking to them very frequently and being told that the incorrect charges were fixed, our checks were found and applied to the right lease, we don't owe any money, ETCThe money we "owed" included the security deposit that they had incorrectly applied to the previous lease! This was something I had spoken both on the phone and in person to the company aboutI was told it had been handled, and that the mistake (THEIR mistake) had been fixed, and here I was with a summons and attempted eviction for something I had been told was taken care ofIncluded in the roughly $that we "owed" were the bogus pet fees, late fee charges (one or two were valid charges that we had paid, but many were from instances when they had incorrectly applied our checks that were on timeThey applied the late fee payments that we HAD made, because if we were late then of course we paid pay the fees, to the old lease again), the security deposit, and "unpaid" rentI had to go in to the office and physically point out to them where in their books they had incorrectly applied checks and bring evidence of cashed checks they said they hadn't receivedI still can't believe that it went this far, and they actually tried to take us to court over issues that we had resolved with them several timesAt the end of it, they agreed that we did not owe them anything, and the case was dropped before the dateHowever, I have no confidence that this will not come back to bite me in the [redacted] later in lifeI plan to get something in writing from the office that they will not come after us for anything once we move out this summerThis doesn't even get into the problems we had with the apartment itself that went unresolved, including the homeless man who lived in our parking lot, whose food trash led to a rat problem, which went unresolved for monthsIncluding the terrible construction done adding a deck and moving our door; there are visible gaps around the door, and the door itself will blow open if you don't lock the deadboltWhile they were doing the work, people would show up unannounced to do things like paint the door--I literally opened my door into someone painting it as I was leaving for workThey are required to give notice should they be coming to do work on the propertyThis is already an incredibly long winded review so I won't get into any more of the property specific problems, but know that their property maintenance is at the same level as their account managementJust this month, our rent checks were applied again to the old leaseI called and one person told me that they had not received them at all, and considering that none of our checks had been cashed I assumed they had somehow lost them between the walk from the drop box to the officeCalling back, turns out the checks were applied to the old lease againSeriously, almost years later, same problemI hope I have dissuaded you from renting with this companyIn spite of all of the problems with it, I love this apartment, but I am unwilling to continue to deal with this leasing companyIt has been a constant headache, and they have outright lied about fixing problems over and over againI don't understand how a company can be so incredibly, infuriatingly incompetent

Thank you for bringing these concerns to our attentionA capital expenditure budget has been set aside to make improvements to the propertyThe assessment will occur over the next monthAlso, the company plans to confirm the completion or reopen work orders if not completed to the tenant's satisfaction

It is rare, and very unfortunate, that KRS Holdings has this type of experience from owners of propertiesOur hearts truly ache for the the way these owners feelHopefully these responses to these claims will clarify our stance:Claim #- This company was chosen to manage a house we ownIt was discovered by an employee of KRS (Leslie T***) that there were unauthorized occupants living in the establishmentA letter was sent to the renters by Craig W [redacted] (leasing specialist) to the rentersThe renters replied that the people in question only visited from time to time, and he considered the situation rectifiedAfter discovering that the people living at the house were not the renters who signed the lease, we were told by Craig that "they pay their rent on time", and that it was rectifiedEven though there were still unauthorized occupants living there (we have pictures and evidence to support that, and neighbors who verified who was actually living there on a daily basis), and the unauthorized occupants had bankruptcy, foreclosure, dismal credit and rental history, and misdemeanor charges for theft..but KRS didn't bother investigating further.Response: The tenants had paid rent on a timely basis for the term of lease until the non renewal notice was receivedOur records show that problems began at non renewal phase of the leaseNon-compliance letters were sent to the tenantsIt's our understanding that the owners did not wish for the property to be vacated prior to the lease end date, and did not wish to pay for the unlawful detainer process which would include a trial.Claim #- We asked for monthly property investigations at our expense, and were discouraged from doing so as we were told by Craig W [redacted] that the people living there found it offensiveThe renters were given six months notice by us, that their lease would not be renewedThey skipped on last months rent, didn't move out until weeks after their lease ended, and trashed the house to a grand total of *K at our expense.Response: KRS Holdings suggests no more than quarterly inspections on a property in which a tenant pays on a timely basisIt appears many of the problems occured when the owner requested a non renewal notice be sent to the tenantsIt is not uncommon for this transition period to become strainedAccording to the pictures documenting the condition of the property, we believe the condition is a heightened level of wear and tearWe did see the wear and tear as negligentIn addition, our tenant ledger does not match the owner's damage claim.Claim #- We had to drive by and inspect the outside of the house, and report any findings to KRS, as they never once checked on the property on their own Response: It appears they we inspected the home times over the term of the leaseThis works out to approximately time per quarterThe owner paid for these inspections, and we provided feedback.Claim #- The communication with KRS is unacceptableIt was like pulling teeth to get any answers from them, and to get them to do their job.Response: This comment is disappointingBased upon our records, the response times varied between minutes and hoursIt also appears we spent time arranging face to face meetings in our office with multiple individualsThe team that worked with these owners are disappointed that the owners feel the way they doThey really attempted to please these owners throughout the relationship.Claim #- And we were told verbatim, by Craig W [redacted] that KRS mostly manages apartment buildings, and they do not have the "manpower to manage single family homes".Response: We believe this statement was a misunderstanding**% of our clients own single family homes, and we service over 1,single family homes in [redacted] .Claim #- We were told the lease signers will not pay, and the issue has gone to KRS' attorneys...which can take months to years to be reimbursed.Response: There is a collections process when tenants do not pay an outstanding balanceIt takes time for the legal process to workSometimes it's monthsSometimes it's yearsKRS Holdings believes the attorney it uses does an incredible job of collecting outstanding balances.Again, it's truly disappointing that this relationship ended on a bumpy noteKRS Holdings feels it provided a qualified tenant that paid on a timely basis for multiple years until the last two months of the leaseKRS Holdings also feels it provided timely responses, and good feedback when the property was visited

The customer was provided additional information regarding this move out inspection

I would just like to warn everyone-STAY CLEAR OF THIS COMPANY!-- years later I get a bill from an attorneys office in regards to a debt with KRS holdings/Great Richmond Rentals - I have not heard a word or received any correspondence from this companykeep in mind my phone number has been the same for years, I also had my mail forwarded to the home I purchased when I moved out of the house I rented from this companybelow is an email I sent the manager Craig W [redacted] almost years ago expressing my concerns! Dear Craig, I hope this email finds you well, I hope you understand my frustration as wellBoth my fiancé and I have contacted your office numerous times and left voicemails for issues… One – we have bought a house and are going to be closing on January 10, I already sent you an email informing that we would be moved out by January 15th and that we would like to go about this the right way… I would like to make sure there will be another renter going in after we leave… I have been told by Jamie he has spoken with you about this and that yall were contacting the owner to see if yall would put up for sale vsleasing again…That was weeks agoI contacted him again since I haven’t heard back from you or him… he then told me that someone was going to be coming out to look at the house to inform the owner how much it would cost to turn it and put back on the market that was Monday… I still haven’t heard anything back… it is now December 5th … I am very concerned that all of this won’t be taken care of by the time I leaveTwo - We have had numerous issues with maintenance since we have lived in this houseThere have been numerous things that have gone wrong with the house that we have called and requested to be fixed and have been given the run around each and every time and/ or has taken up to months to get fixedWe are still waiting to hear back on the leaks in both showers, the sewer pipe that has been open in our basement since moved in and also our dishwasher was supposed to be replaced no later than thanksgiving… like I said we have called and called and left voicemails since the receptionist always tells us no one is in to take our call and that someone would get back to usThe manner in which the aforementioned has been handled by your office I feel like I have no other recourse than to contact my attorney for legal counsel and also contact HUD for guidance on how to resolve these issues, and will do so if I haven’t heard back in hours regarding my issues- I have read my contract and the Early Termination Clause specifically states that all I would be responsible is for one month’s rent and not liable for any other rent while Great Richmond Rentals re-rents the houseThank you, **his response [redacted] , Thanks for email and we understand your concern Since you are breaking your lease you would be responsible for the one month break free as you stated in your email The leasing agents are all aware that you are leaving and we have begun to aggressively market the property so that we can have a smooth transition for the property owner We will of course give you twenty four hour notice when we have someone that would like to take a look at the propertyBrian, the maintenance coordinator has mentioned that he has reached out and has not received a response He is looking to set up a time to look at the property to see what might need to be done to have a renter in as quickly as possible Can you please send me the best number to reach youAgain, we understand your concern but please know that we are working as quickly as possible to ensure a smooth transition between renters Please reply back if you have any additional questions [redacted] my response backCraig, I was unaware marketing was being done on the house, I have been checking to see if I saw any listings and haven’t seen anything, it also would have been nice if someone could have called to let me knowsince I’ve been calling nonstop and have just been told over and over someone would call me or [redacted] back… Brian may have told you he contacted me and/or ***but our phone numbers are still the same no voicemails or missed calls on our phones, and again our numbers have also been left with the messages we have left with the receptionistThis is where my frustration comes from…No one in your office is ever on the same page- which causes confusionAgain our numbers are ###-###-#### and ###-###-####I just hope that all of this is resolved and settled before our move out date… I feel the way we have been treated during the duration of this lease has been very unprofessionalIf things keep going the way they have been I will contact HUD and an attorney like I mentioned before, I feel like I have no choiceThank you for your understanding, [redacted] keep in mindi never heard anything else from this company until***, We only received a partial payment for rent and would be sending out a late notice as well as applying a fee today Just wanted to know if everything was okay for the month of January I know you guys were heading out around the fifteenth of the month please just stop by in the office and drop your key off Thanks, Craig W [redacted] my responseCraig, I’m sorry I’m a little confused on what we still owe and why we would be getting a late fee? We paid pro-rated amount of since our last day is the 15thI also included to cover the admin fee that was taken out of our depositDue to the unprofessionalism both [redacted] and I have encountered during the duration of our lease we will not be paying upfront for the breaking lease fee and then wait 30+ days for our deposit to be refunded We have no guarantee we will get back our deposit based on past experience i.e., -we have called over and over in regards to the problems we have with the house and the problems have either been ignored or have taken an excessive amount of time to be fixedSeveral of these issues are health hazards as follows: leaks in both bathrooms, upstairs drain clogged, Waste pipe in basement has open exposure, and the plumbing is backing up and human waste is coming back through shower drainsLastly we have been without a dishwasher since before Thanksgiving and I was told we would have a new one or the current one would fixed before Thanksgiving Your records will show we have reported each issue and have been told they would be fixedWe have waited on a call to let us know when these issues would be resolved and have never heard anything We have called and were told someone will call us back to schedule and again no call back from office to scheduleI have a month old and we will be checking for any evidence of mold We have also been waiting for the agent to come and take pictures of the house so the house can be marketed to find a new renter, it’s been weeks and that still hasn’t been donewe finally called on 1/3/and was told James would be there yesterday 1/7/ [redacted] took an unpaid day off of work and waited for him to come… he never came nor answered the phone- we have also had people come up and knock on our door asking details about the houseWe have adv***d them to contact the number on the sign in the front yard and have been told that no one answers nor returns their voicemail or either the mailbox is fullWe are very upset that none of these issues have been addressed nor have we heard anything back from your office until now with your email When there is an issue with great Richmond rentals wanting more money, you are quick to contact usI have told your office before, due to the unprofessionalism and issues with maintenance, if the issues weren’t resolved I would contact HUD , and that is exactly what I will do since great Richmond rentals have filed to complyThank you, [redacted] , Hope all is well Just wanted to touch base with you to see if you would be bringing in the keys sometime this week so that the owner can get in the house and do any necessary cleaning or work to the property The reason that the rent is not prorated is that rent is charged for the full month you would either need to stay in there the full month or just lose out for the rest of the month, we do not prorate the month if you are breaking your lease As far as the break fee it can come out of the security deposit but if there are damages the security deposit will not be there to cover that I am sorry if you feel that there was a lack of communication and would be more than happy to discuss that with you when you come in to the office to drop your keys offThanks, [redacted] if you noticemy concerns were NEVER addressed The only thing they care about is when they're getting paidI went and spoke with this man when I dropped my keys offI was told I didn't owe anythingNever heard a word againthat isuntil now almost years later I get a bill from an attorneys office!!!!!! STAY CLEAR PEOPLE! you will regret renting from this very unprofessional company!!!!!!

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below #1)This is not a duplicate customer service complaint Can either the Revdex.com or KRS Holdings prove why this would be a duplicate? #2)The aforementioned address is NOT abandoned it is being occupied by the [redacted] family comprising of [redacted] ** and [redacted] We pay rent on time and in full We speak with the rental office almost on a daily basis, so it has been documented, last time either myself or my husband spoke with them was April 16th This complaint was based on the customer service provided by [redacted] and [redacted] in the KRS Holdings office, I spoke with [redacted] myself several times Wednesday and it appears his attitude has made a degree change and was actually willing to hear me out Provided that the issues we have had that are not made in this complaint, but we have discussed with the office specifically with ***, are resolved we would be willing to consider not trying to take KRS to court and finish out our lease until 10/31/ However, I do believe the workers within the office need to re-evaluate how they approach their customer service techniques as to avoid another issue such as this in the future Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this response does not address the facts of the matter.For example, the very latest Notice of Default was received strictly due to an alleged non-payment of pet rent in the amount of $** The letter went on to state that if the pet rent was not paid within business days then my right to possession would be forfeited and the landlord could deem the possession unlawful and require my wife, two children, and me to vacate and deliver possession of the premisesThis letter was sent despite paying $ [redacted] which covers both rent in the amount of $ [redacted] and pet rent in the amount of $**.00.I have attached a photo of the Notice of Default dated 04/08/2016.The business is misrepresenting the facts of the matterThe owner did provide hotel and food concessions to my family upon delivering a rental unit that was infested with bed bugsI am not concerned with how the business conducts their internal accountingThe business should not be sending unwarranted legal correspondence when rent is paid in full and on time in accordance with the lease Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]