When we went to the store to pick out a sofa set, the store asks you to sign papers for financing I did not know that I signed a paper that states that Ashley has the right to postpone delivery or to put off delivery if they choose If I want to cancel my furniture order because of delivery issues Ashley gets to keep % of the furniture's worth, at least that is what they told me over the phone I have now called Ashley furniture several times This all started because the day before delivery they called and said there was a manufacturing issue....the day before!......I ordered my furniture over a month ago and still do not have it
We purchased a sofa and recliner from Ashley Furniture on Oct2010, at that time we purchased their VIP extended warranty protection plan for $plus taxWe were told by the salesman that if we do not use the VIP coverage, then we would get a full cash refund backWe did not use the VIP coverage, so we went back to Ashley Furniture on Nov 2015, after the end of the VIP coverage to get the refund backWe were told by the manager that we cannot get a cash refund even though the salesman said that we could at the time of purchaseShe said that we could use the full refund amount toward any purchase at Ashley Furniture and that the offer was good from 10/12/thru 10/12/We went into the store on 6/3/to make a purchase for the amount due usWe spoke to the Manager ***She said that they changed their policy in January 2016, and that to use the amount due us that we had to purchase something with a minimum cost of $She said that the change had come down from corp
My couch was purchased by me over the phone, because I have severe anxiety problems and I do 99% of my shopping over the phoneMy husband said he and I could bring the couch in the house, so he picked it up when it was readyWhen we got it in the house and unwrapped we found a piece of fabric that was missing (for lack of a better word) on the corner of the back of the sofaWe have been accused of "gouging and poking" our own sofaWe are also told we have to bring the couch to the distribution center ourselves to have the repair work done, because of the fact that we opted out of the delivery serviceI was not told this any of the times I spoke with any of the associates or management on the phone before or during the time I purchased the couch, emailed my information, or talked afterwards to make arrangements for my husband to pick up the couchI suppose I am telepathic and already know thisI still dont have any of my paperwork to read my contract or my rights, the paperwork i
On July 4th I purchased a wood dining table and chairs They talked me into purchasing an extended warranty, I had never purchased one before but they really talked it up and said it would cover anything for years plus the one year that it normally comes with In January I made several calls to the store because in all the place setting the table was turning white, it is a dark colored wood I had to make several calls because I either had leave a message or would just get disconnected all together When I finally spoke with someone on they told me I would need to call the warrenty company, I misplaced the number they gave me and when I found it about weeks later I called and the warrenty company said I had waited longer then days to make a claim and therefore voided the warranty! At no time did anyone tell me I only had days, I called Ashley furniture back because I felt I was sold a warranty that they now will not honor, less then months in, they said well why
We went into the Ashley Homestore and purchased a couch and loveseat on January 5th, When we purchased them for $we were told that both the couch and loveseat would be delivered on Feb 3, After approximately a week we contacted the store to verify that the furniture would be delivered on timeWe were then told, by the manager ***, the couch was on backorder and would be delivered at a later date than agreed uponWe stated that we needed a full refundAt that point she said rather than refund she would refund half of our delivery fee and promised that both pieces would be delivered on FebWe then called again a week after this to check and was told by a associate that again it was pushed back and would be delivered on a later date, again we stated we wanted a FULL REFUND and we would be up to collect the cash that we purchased the furniture withWe were told that if we wanted a refund that they would have to mail us a check and it could take days that they
I wish I could give them stars I literally cried after our furniture was delivered The delivery men were minutes late and they start bringing in furniture as fast as they could One guy came into my house holding a nightstand that should have been carried by two people He rams into a shelf and shatters a handmade ceramic statue that we bought on our honeymoon (actually, the only item we bought on our honeymoon) Then he rams it into the bedroom door and chips the paint They also brought the wrong stools for the kitchen table so we have to wait another week or so to be able to actually sit at the table to eat
I could have gotten over all of this, but after they left I went to start filling the new nightstands and dresser with items and noticed cracks, stratches, chips, excess glue and other problems with the furniture The quality is poor to begin with, and I'm sure they were not careful when loading, driving and unloading the furniture
I have talked with guest relations and they are replacing the night stands and the dresser They asked me for estimates for the property damage How am I supposed to get someone to put a price on an irreplaceable item?!
Needless to say, I will never shop at Ashley Furniture again and advise everyone to stay away!!
My husband, *** ***, and I purchased many pieces of furniture from Ashley's over the yearsThis particular time we purchases $8,of furniture and warrantiesWe bought the extra warranty because we have children and the sales person advised that we shouldWe paid $for this year VIP Assurance PlanThe dresser has scratches on it and we have been trying to use the warranty with no luckno one will call us back after they say they will and no e-mails returned
Ashley's said that they would stand behind the warranty and now we have paid $for nothing in returnI called the store numerous times and went to the big wigs of Ashley's that I could find on the Internet, no help at all
My husband and I want our money back for the warranty that is no good
*** ***
I purchased furniture at the *** *** *** *** on 10/21/(Order ***) and was told that my furniture was to be delivered on 11/17/ I thought at the time that a month was a long time to wait for my furniture to be delivered, but I went ahead with it I called on 11/to verify that my furniture was going to be delivered on 11/and was told yes, between 3:and 6:15pmI then took the 17th off of work so that I would be home Then I later received a call from Ashley stating that my furniture was not on the truck, and delivery needed to be rescheduled for 11/ I am getting more upset, but what can I do about it? So I say okay Then I get a call on 11/and am told that my furniture is on back-order, and cannot be delivered now until 12/- over months from date of purchase! This time I am offered a refund of the $delivery fee for my inconvenience (which I still have not received) So delivery is scheduled for 12/ I call the Ashley Store
On Monday August my wife and I stopped by the Ashley Store, to check out their Bedroom outfits, because we are wanting a new oneAfter several hours of looking around the store, we made a decision and purchased a very nice looking and somewhat expensive outfitIt was getting late and the store was prepairing to close so the sales department was trying to rush the processThey were somewhat friendly but at the sametime rushingThe next August my wife was doing some research and discovered the very same outfit at two other stores cheaperAs much as $2,cheeperSo we called Ashley and ask why the exact outfit same item numbers etc could be that much cheeper in a store not owned and operated by AshleyThe Sales rep made mention of price matching and if we could provide an itemized list they would match the pricethat afternoon I emailed them that list only to be told it could not be matched
So we decided to cancel that order and take our business to elsewhere for a
Purchased bedroom suit, product was damaged re ordered to only receive same damaged furniture, rude customer service delivery visits was a no show nobody called me, was advised they had no truck to deliver my furniture then setup again and it was not delivered headboard wasn't in, delivery guys came out times with same pieces that was damaged and furniture they brought was still cracked and damagedNo return calls, horrible customer service from management and supervisorI still don't have my furniture after over a month ago and no return calls, I am not compensated for times I took off no shows and still expected to pay my furniture billI do not feel I should have to pay full price for damaged furniture and repeated no shows and still don't have my furnitureI am so upset with Ashleys it's so unfair to meI feel I shouldn't have to pay for this damaged furniture at all and if so barely anything not the that I paid and to be treated as I have
September of my wife and I bought a sofa, loveseat, recliners, end tables and lamps from Ashley FurnitureThe salesman sold us a year warrantyWe were told that it is full coverage on the furniture as far as covering 100% all components October the swivel on one recliner brokeI called Ashley and they told me to call the service department They wanted a fee to come out and look at the chairI explained the warrantyThey told me that it was not coveredI went to the store on to different occasions to try to resolve this and they said it was out of their handsI called their service department again and got a number for (I believe) their home officeThey refused to help me also I was repeatedly told by their service that a mechanism wasn't coveredNo one could explain what a mechanism was I explained what their salesman told us and it did not matter to them that we were misled Finally in November I reached *** ***I told her that I could fix
My husband and I recently purchased a couch, loveseat, and rocker reclinerThey are all powerWe didn’t make this decision lightly and even looked at lazy boy and HavertysHowever we have purchased several items over the years with Ashley with no problems so we decided on set at AshleyOur main purpose was finding something comfortableThis set is the one the staff sets on in the store and was very comfortableIt was delivered and my husband looked it over for flaws but didn’t set on it and unfortunately signed for itWhen we sat on it,it is not even close to the one in the storeI understand that some things may need broken in but this just doesn’t seem to be the caseAlso the rocker recliner is another story in its selfIt leans forward and reclines lopsidedNow to my other complaint is that as soon as we sat on it the day it was delivered we went straight to the storeOne to verify that the two sets do not compare in comfort and filed a complaintIt is days later with
I hope you can assist me and also to make the public aware of racist remarks by an Ashley Furniture, Blankenbaker PKY, employee (Dec 17) ***, floor manager, at the Blankenbaker Store asked me who the employee that I was complaining about was who loaded my coffee table wrong in the back Asked me if he was "Jaimacan" and said "He was not to smart" I identified the young man as African-American I am Hispanic myself and seems that by saying those comments against the young man was totally wrong I did RECORD my whole conversation with *** as evidenceThis whole mess with Ashley Furniture at Jefferson Mall has gone bad from the beginning till now From bad orders and to massive lies to a customer with a Racist remarks against an African AmericanI live in ETown and wen to the Ashley in Jefferson Mall on Nov to order a coffee table set Paid $and I would pick it up myself on Dec They were to be all glass top tables Ms***, salesperson who got a commission, was not too friendly when I paid cashOn Dec went to pick up my tables at the Blankenbaker warehouse The loader, African American young man, was on his phone as he tried to put a coffee table loaded into my car I had to correct him because he was trying to put it in my car with the box arrows pointed downwards which was incorrect Plus he was on the phone call on his shoulder the whole time I loaded the table myself instead Went inside and complained Went back outside and he put the two end tables boxes leaning on my car paint Went inside and talked to ***, floor manager He asked me to identify the loader,, and I said it was an African-American *** then identified him as a "Jamican" and that "he was not too smart" I told him if he was not too smart then why employee him at Ashley *** at the end agreed that he would reimburse me $and told the lady there to have a check sent to meDec Went home with of the tables Sofa table was back ordered Got home and opened an end table only to see it was NOT glass Called the store and *** was gone No one was in charge and they finally passed me to corporate Spoke to *** (may be misspelled) for about minutes/hold She guaranteed me that she ordered ALL tables with glass and agreed to deliver on Dec (Fri) between 3:00-5:plus give me another $(on top of ***) for my troubles Got off work (unpaid) on Dec at 2:00-5:(hours) No one showed up Called the Blankenbaker store and spoke to Heidi She first did not want to help because it was the other store but I told her Ashley is still Ashley company She made some phone calls and then confirmed that *** did NOT place any order on Dec - basically lied to me for minutes *** stated that a person from the Jefferson store will call me to get this resolved On Dec (Sat) went to the Blankenbaker store and picked up the sofa table (NOT glass) Dec someone from the Jefferson store called me and asked me to tell her what is going on and that I have to come to the Jefferson store Told her to call *** first because I was tire off repeating the story only to be lied to I went to the Jefferson store on Dec and spoke to Sammy (female supervisor) She was rude A friend of mine was there also and did a price challenge I asked Sammy since she had to order all brand new set of for me if I can do a price challenge since the same set was at Furniture liquidators for $cheaper She refused She ordered the set and to be delivered on Jan Lies: *** said he would reimburse me $on Dec for the loading fiasco Where he, I believe, said a racist remarks about "Jaimaican" and "not too smart"
Dec 6:PM - Venicia at Corporate was going to give me another $for the wrong tables Turns out on delivery date she gave for Dec - she never ordered anything Never got the $she promised plus I lost hours of work I get paid $per hour - lost Lied toDec went to Louisville to pick up a wrong Sofa table Lost time/gas to go milesDec went to Jefferson Ashley store to pick out the glass top round tables Bad attitude and more gas/time to go to Louisville Refused a price challengeJan - Ms *** offered only $for all of the lies and deception by Ashley Told her I had so much time lost this whole thing was bad She said they "gave" me the two end tables free She called me back and I said if the new end tables ordered were free then Ashley OWED me a difference of $from what I paid till what she claimed This was on top of the $from *** and $from *** (corporate) I am not including the $that Ms*** also offered on Jan Can *** * get involved? If you look at Ashley's Revdex.com and *** reviews this is exactly the complaints many customers have of them Just plain lies I regret every going to them Frustration and wasted time/money for the wrong items The salesperson gets her commission and the customers get the shaft
I went into Ashley furniture on 8/15/to purchase a sofa and love seatI was informed that the leather quality I was getting was top grain leather that can withstand the test of timeI saw a good quality sofa and love seat at the show roomI paid $2,702.98, which included cost for the sofa, love seat, tax, and the deliveryAshley delivered on 8/24/To my surprise the furniture could not withstand transportationThe sofa and love seat were scratched upTop grain leather should not scratch up like thatThe quality that was delivered was inferior to the furniture displayed in the show roomI have called Ashley furniture, I was informed the manager will call me backI waited no phone callI called Ashley again, the person who picked the phone claimed to be the manager, I informed her of my concerns with the inferior product delivered and she hung up the phone on meAt this point I no longer trust Ashley furniture's business and I am asking for a full refund of my moneyOrd
We purchased a chest and a recliner on December 18, We were originally supposed to receive on December 31, and that was pushed to January 3, On January 3, the chest was delivered but the recliner was notI called and was told that it was a floor model and that they would need to transfer to warehouseWe were then told that it would be delivered January 5, but I was in hospital having c section and we never heard from Ashley furnitureWe called when I got out of hospital to be told that it would be delivered today, January 12, I confirmed the delivery to be between 11am-2pmI received a call yesterday, January 11,from delivery driver stating they had cancellations and would be here between 9:30-10amI told the driver that we had to take our newborn to doctor and was leaving the house at 9:50amI waited until 10am and they never showedI called the store back to ask where my recliner was and was told that it was cancelled at 10:18am this morningS
I hope you can assist me and also to make the public aware of racist remarks by an Ashley Furniture, Blankenbaker PKY, employee (Dec 17) ***, floor manager, at the Blankenbaker Store asked me who the employee that I was complaining about was who loaded my coffee table wrong in the back Asked me if he was "Jaimacan" and said "He was not to smart" I identified the young man as African-American I am Hispanic myself and seems that by saying those comments against the young man was totally wrong I did RECORD my whole conversation with *** as evidenceThis whole mess with Ashley Furniture at Jefferson Mall has gone bad from the beginning till now From bad orders and to massive lies to a customer with a Racist remarks against an African AmericanI live in ETown and wen to the Ashley in Jefferson Mall on Nov to order a coffee table set Paid $and I would pick it up myself on Dec They were to be all glass top tables Ms***, salesperson who got a commission, was not too friendly when I paid cashOn Dec went to pick up my tables at the Blankenbaker warehouse The loader, African American young man, was on his phone as he tried to put a coffee table loaded into my car I had to correct him because he was trying to put it in my car with the box arrows pointed downwards which was incorrect Plus he was on the phone call on his shoulder the whole time I loaded the table myself instead Went inside and complained Went back outside and he put the two end tables boxes leaning on my car paint Went inside and talked to ***, floor manager He asked me to identify the loader,, and I said it was an African-American *** then identified him as a "Jamican" and that "he was not too smart" I told him if he was not too smart then why employee him at Ashley *** at the end agreed that he would reimburse me $and told the lady there to have a check sent to meDec Went home with of the tables Sofa table was back ordered Got home and opened an end table only to see it was NOT glass Called the store and *** was gone No one was in charge and they finally passed me to corporate Spoke to *** (may be misspelled) for about minutes/hold She guaranteed me that she ordered ALL tables with glass and agreed to deliver on Dec (Fri) between 3:00-5:plus give me another $(on top of ***) for my troubles Got off work (unpaid) on Dec at 2:00-5:(hours) No one showed up Called the Blankenbaker store and spoke to Heidi She first did not want to help because it was the other store but I told her Ashley is still Ashley company She made some phone calls and then confirmed that *** did NOT place any order on Dec - basically lied to me for minutes *** stated that a person from the Jefferson store will call me to get this resolved On Dec (Sat) went to the Blankenbaker store and picked up the sofa table (NOT glass) Dec someone from the Jefferson store called me and asked me to tell her what is going on and that I have to come to the Jefferson store Told her to call *** first because I was tire off repeating the story only to be lied to I went to the Jefferson store on Dec and spoke to Sammy (female supervisor) She was rude A friend of mine was there also and did a price challenge I asked Sammy since she had to order all brand new set of for me if I can do a price challenge since the same set was at Furniture liquidators for $cheaper She refused She ordered the set and to be delivered on Jan Lies: *** said he would reimburse me $on Dec for the loading fiasco Where he, I believe, said a racist remarks about "Jaimaican" and "not too smart"
Dec 6:PM - Venicia at Corporate was going to give me another $for the wrong tables Turns out on delivery date she gave for Dec - she never ordered anything Never got the $she promised plus I lost hours of work I get paid $per hour - lost Lied toDec went to Louisville to pick up a wrong Sofa table Lost time/gas to go milesDec went to Jefferson Ashley store to pick out the glass top round tables Bad attitude and more gas/time to go to Louisville Refused a price challengeJan - Ms *** offered only $for all of the lies and deception by Ashley Told her I had so much time lost this whole thing was bad She said they "gave" me the two end tables free She called me back and I said if the new end tables ordered were free then Ashley OWED me a difference of $from what I paid till what she claimed This was on top of the $from *** and $from *** (corporate) I am not including the $that Ms*** also offered on Jan Can *** * get involved? If you look at Ashley's Revdex.com and *** reviews this is exactly the complaints many customers have of them Just plain lies I regret every going to them Frustration and wasted time/money for the wrong items The salesperson gets her commission and the customers get the shaft
I PURCHASED A COFFEE- Ashley furniture on 1-30-A metal corner cove fell and bentI have contacted Ashley furniture several times and keep getting a run aroundI did stop payment on the itemThey have never made any attempt to contact meAnd I am tired of it Most recently they gave the wrong for warraty service
Purchased furniture and items delivered were not same quality as in store and took an excessive amount of time to deliver furniture
Purchased extended protection plan and was told it would cover anything except pet damageJust over a year and the swivel base of a recliner we purchased is broken and customer service said that it isn't covered
Have full coverage and they refuse to repair or replace the chair according to the extended warranty we purchased
We purchased beds for pur children and were told that delivery date would be April 19thBeds never came and no one ever calledWe went to the store to see what happened they said they called and talked to someoneThen when we said that neither my wife or I talked to anyone they said they left a voicemailI asked when they called and pulled up records for all calls from the day on my att account and their number never showed upAsked for a manager, they said noone was availableWe told them we wanted to lick up the beds ourselves and the lady informed us to call next day to talk to the manager so that she can set it up but she confirmed that everything was thereThey then stated that we would receive everything may 5th, called two days prior to double check they said that everything is there and will be deliveredReceived a call the morning off by the delivery personnel and he informed us that he only has one bed not two
When we went to the store to pick out a sofa set, the store asks you to sign papers for financing I did not know that I signed a paper that states that Ashley has the right to postpone delivery or to put off delivery if they choose If I want to cancel my furniture order because of delivery issues Ashley gets to keep % of the furniture's worth, at least that is what they told me over the phone I have now called Ashley furniture several times This all started because the day before delivery they called and said there was a manufacturing issue....the day before!......I ordered my furniture over a month ago and still do not have it
When we went to the store to pick out a sofa set, the store asks you to sign papers for financing I did not know that I signed a paper that states that Ashley has the right to postpone delivery or to put off delivery if they choose If I want to cancel my furniture order because of delivery issues Ashley gets to keep % of the furniture's worth, at least that is what they told me over the phone I have now called Ashley furniture several times This all started because the day before delivery they called and said there was a manufacturing issue....the day before!......I ordered my furniture over a month ago and still do not have it
We purchased a sofa and recliner from Ashley Furniture on Oct2010, at that time we purchased their VIP extended warranty protection plan for $plus taxWe were told by the salesman that if we do not use the VIP coverage, then we would get a full cash refund backWe did not use the VIP coverage, so we went back to Ashley Furniture on Nov 2015, after the end of the VIP coverage to get the refund backWe were told by the manager that we cannot get a cash refund even though the salesman said that we could at the time of purchaseShe said that we could use the full refund amount toward any purchase at Ashley Furniture and that the offer was good from 10/12/thru 10/12/We went into the store on 6/3/to make a purchase for the amount due usWe spoke to the Manager ***She said that they changed their policy in January 2016, and that to use the amount due us that we had to purchase something with a minimum cost of $She said that the change had come down from corp
My couch was purchased by me over the phone, because I have severe anxiety problems and I do 99% of my shopping over the phoneMy husband said he and I could bring the couch in the house, so he picked it up when it was readyWhen we got it in the house and unwrapped we found a piece of fabric that was missing (for lack of a better word) on the corner of the back of the sofaWe have been accused of "gouging and poking" our own sofaWe are also told we have to bring the couch to the distribution center ourselves to have the repair work done, because of the fact that we opted out of the delivery serviceI was not told this any of the times I spoke with any of the associates or management on the phone before or during the time I purchased the couch, emailed my information, or talked afterwards to make arrangements for my husband to pick up the couchI suppose I am telepathic and already know thisI still dont have any of my paperwork to read my contract or my rights, the paperwork i
On July 4th I purchased a wood dining table and chairs They talked me into purchasing an extended warranty, I had never purchased one before but they really talked it up and said it would cover anything for years plus the one year that it normally comes with In January I made several calls to the store because in all the place setting the table was turning white, it is a dark colored wood I had to make several calls because I either had leave a message or would just get disconnected all together When I finally spoke with someone on they told me I would need to call the warrenty company, I misplaced the number they gave me and when I found it about weeks later I called and the warrenty company said I had waited longer then days to make a claim and therefore voided the warranty! At no time did anyone tell me I only had days, I called Ashley furniture back because I felt I was sold a warranty that they now will not honor, less then months in, they said well why
We went into the Ashley Homestore and purchased a couch and loveseat on January 5th, When we purchased them for $we were told that both the couch and loveseat would be delivered on Feb 3, After approximately a week we contacted the store to verify that the furniture would be delivered on timeWe were then told, by the manager ***, the couch was on backorder and would be delivered at a later date than agreed uponWe stated that we needed a full refundAt that point she said rather than refund she would refund half of our delivery fee and promised that both pieces would be delivered on FebWe then called again a week after this to check and was told by a associate that again it was pushed back and would be delivered on a later date, again we stated we wanted a FULL REFUND and we would be up to collect the cash that we purchased the furniture withWe were told that if we wanted a refund that they would have to mail us a check and it could take days that they
I wish I could give them stars I literally cried after our furniture was delivered The delivery men were minutes late and they start bringing in furniture as fast as they could One guy came into my house holding a nightstand that should have been carried by two people He rams into a shelf and shatters a handmade ceramic statue that we bought on our honeymoon (actually, the only item we bought on our honeymoon) Then he rams it into the bedroom door and chips the paint They also brought the wrong stools for the kitchen table so we have to wait another week or so to be able to actually sit at the table to eat
I could have gotten over all of this, but after they left I went to start filling the new nightstands and dresser with items and noticed cracks, stratches, chips, excess glue and other problems with the furniture The quality is poor to begin with, and I'm sure they were not careful when loading, driving and unloading the furniture
I have talked with guest relations and they are replacing the night stands and the dresser They asked me for estimates for the property damage How am I supposed to get someone to put a price on an irreplaceable item?!
Needless to say, I will never shop at Ashley Furniture again and advise everyone to stay away!!
My husband, *** ***, and I purchased many pieces of furniture from Ashley's over the yearsThis particular time we purchases $8,of furniture and warrantiesWe bought the extra warranty because we have children and the sales person advised that we shouldWe paid $for this year VIP Assurance PlanThe dresser has scratches on it and we have been trying to use the warranty with no luckno one will call us back after they say they will and no e-mails returned
Ashley's said that they would stand behind the warranty and now we have paid $for nothing in returnI called the store numerous times and went to the big wigs of Ashley's that I could find on the Internet, no help at all
My husband and I want our money back for the warranty that is no good
*** ***
I purchased furniture at the *** *** *** *** on 10/21/(Order ***) and was told that my furniture was to be delivered on 11/17/ I thought at the time that a month was a long time to wait for my furniture to be delivered, but I went ahead with it I called on 11/to verify that my furniture was going to be delivered on 11/and was told yes, between 3:and 6:15pmI then took the 17th off of work so that I would be home Then I later received a call from Ashley stating that my furniture was not on the truck, and delivery needed to be rescheduled for 11/ I am getting more upset, but what can I do about it? So I say okay Then I get a call on 11/and am told that my furniture is on back-order, and cannot be delivered now until 12/- over months from date of purchase! This time I am offered a refund of the $delivery fee for my inconvenience (which I still have not received) So delivery is scheduled for 12/ I call the Ashley Store
On Monday August my wife and I stopped by the Ashley Store, to check out their Bedroom outfits, because we are wanting a new oneAfter several hours of looking around the store, we made a decision and purchased a very nice looking and somewhat expensive outfitIt was getting late and the store was prepairing to close so the sales department was trying to rush the processThey were somewhat friendly but at the sametime rushingThe next August my wife was doing some research and discovered the very same outfit at two other stores cheaperAs much as $2,cheeperSo we called Ashley and ask why the exact outfit same item numbers etc could be that much cheeper in a store not owned and operated by AshleyThe Sales rep made mention of price matching and if we could provide an itemized list they would match the pricethat afternoon I emailed them that list only to be told it could not be matched
So we decided to cancel that order and take our business to elsewhere for a
Purchased bedroom suit, product was damaged re ordered to only receive same damaged furniture, rude customer service delivery visits was a no show nobody called me, was advised they had no truck to deliver my furniture then setup again and it was not delivered headboard wasn't in, delivery guys came out times with same pieces that was damaged and furniture they brought was still cracked and damagedNo return calls, horrible customer service from management and supervisorI still don't have my furniture after over a month ago and no return calls, I am not compensated for times I took off no shows and still expected to pay my furniture billI do not feel I should have to pay full price for damaged furniture and repeated no shows and still don't have my furnitureI am so upset with Ashleys it's so unfair to meI feel I shouldn't have to pay for this damaged furniture at all and if so barely anything not the that I paid and to be treated as I have
September of my wife and I bought a sofa, loveseat, recliners, end tables and lamps from Ashley FurnitureThe salesman sold us a year warrantyWe were told that it is full coverage on the furniture as far as covering 100% all components October the swivel on one recliner brokeI called Ashley and they told me to call the service department They wanted a fee to come out and look at the chairI explained the warrantyThey told me that it was not coveredI went to the store on to different occasions to try to resolve this and they said it was out of their handsI called their service department again and got a number for (I believe) their home officeThey refused to help me also I was repeatedly told by their service that a mechanism wasn't coveredNo one could explain what a mechanism was I explained what their salesman told us and it did not matter to them that we were misled Finally in November I reached *** ***I told her that I could fix
My husband and I recently purchased a couch, loveseat, and rocker reclinerThey are all powerWe didn’t make this decision lightly and even looked at lazy boy and HavertysHowever we have purchased several items over the years with Ashley with no problems so we decided on set at AshleyOur main purpose was finding something comfortableThis set is the one the staff sets on in the store and was very comfortableIt was delivered and my husband looked it over for flaws but didn’t set on it and unfortunately signed for itWhen we sat on it,it is not even close to the one in the storeI understand that some things may need broken in but this just doesn’t seem to be the caseAlso the rocker recliner is another story in its selfIt leans forward and reclines lopsidedNow to my other complaint is that as soon as we sat on it the day it was delivered we went straight to the storeOne to verify that the two sets do not compare in comfort and filed a complaintIt is days later with
I hope you can assist me and also to make the public aware of racist remarks by an Ashley Furniture, Blankenbaker PKY, employee (Dec 17) ***, floor manager, at the Blankenbaker Store asked me who the employee that I was complaining about was who loaded my coffee table wrong in the back Asked me if he was "Jaimacan" and said "He was not to smart" I identified the young man as African-American I am Hispanic myself and seems that by saying those comments against the young man was totally wrong I did RECORD my whole conversation with *** as evidenceThis whole mess with Ashley Furniture at Jefferson Mall has gone bad from the beginning till now From bad orders and to massive lies to a customer with a Racist remarks against an African AmericanI live in ETown and wen to the Ashley in Jefferson Mall on Nov to order a coffee table set Paid $and I would pick it up myself on Dec They were to be all glass top tables Ms***, salesperson who got a commission, was not too friendly when I paid cashOn Dec went to pick up my tables at the Blankenbaker warehouse The loader, African American young man, was on his phone as he tried to put a coffee table loaded into my car I had to correct him because he was trying to put it in my car with the box arrows pointed downwards which was incorrect Plus he was on the phone call on his shoulder the whole time I loaded the table myself instead Went inside and complained Went back outside and he put the two end tables boxes leaning on my car paint Went inside and talked to ***, floor manager He asked me to identify the loader,, and I said it was an African-American *** then identified him as a "Jamican" and that "he was not too smart" I told him if he was not too smart then why employee him at Ashley *** at the end agreed that he would reimburse me $and told the lady there to have a check sent to meDec Went home with of the tables Sofa table was back ordered Got home and opened an end table only to see it was NOT glass Called the store and *** was gone No one was in charge and they finally passed me to corporate Spoke to *** (may be misspelled) for about minutes/hold She guaranteed me that she ordered ALL tables with glass and agreed to deliver on Dec (Fri) between 3:00-5:plus give me another $(on top of ***) for my troubles Got off work (unpaid) on Dec at 2:00-5:(hours) No one showed up Called the Blankenbaker store and spoke to Heidi She first did not want to help because it was the other store but I told her Ashley is still Ashley company She made some phone calls and then confirmed that *** did NOT place any order on Dec - basically lied to me for minutes *** stated that a person from the Jefferson store will call me to get this resolved On Dec (Sat) went to the Blankenbaker store and picked up the sofa table (NOT glass) Dec someone from the Jefferson store called me and asked me to tell her what is going on and that I have to come to the Jefferson store Told her to call *** first because I was tire off repeating the story only to be lied to I went to the Jefferson store on Dec and spoke to Sammy (female supervisor) She was rude A friend of mine was there also and did a price challenge I asked Sammy since she had to order all brand new set of for me if I can do a price challenge since the same set was at Furniture liquidators for $cheaper She refused She ordered the set and to be delivered on Jan Lies: *** said he would reimburse me $on Dec for the loading fiasco Where he, I believe, said a racist remarks about "Jaimaican" and "not too smart"
Dec 6:PM - Venicia at Corporate was going to give me another $for the wrong tables Turns out on delivery date she gave for Dec - she never ordered anything Never got the $she promised plus I lost hours of work I get paid $per hour - lost Lied toDec went to Louisville to pick up a wrong Sofa table Lost time/gas to go milesDec went to Jefferson Ashley store to pick out the glass top round tables Bad attitude and more gas/time to go to Louisville Refused a price challengeJan - Ms *** offered only $for all of the lies and deception by Ashley Told her I had so much time lost this whole thing was bad She said they "gave" me the two end tables free She called me back and I said if the new end tables ordered were free then Ashley OWED me a difference of $from what I paid till what she claimed This was on top of the $from *** and $from *** (corporate) I am not including the $that Ms*** also offered on Jan Can *** * get involved? If you look at Ashley's Revdex.com and *** reviews this is exactly the complaints many customers have of them Just plain lies I regret every going to them Frustration and wasted time/money for the wrong items The salesperson gets her commission and the customers get the shaft
I went into Ashley furniture on 8/15/to purchase a sofa and love seatI was informed that the leather quality I was getting was top grain leather that can withstand the test of timeI saw a good quality sofa and love seat at the show roomI paid $2,702.98, which included cost for the sofa, love seat, tax, and the deliveryAshley delivered on 8/24/To my surprise the furniture could not withstand transportationThe sofa and love seat were scratched upTop grain leather should not scratch up like thatThe quality that was delivered was inferior to the furniture displayed in the show roomI have called Ashley furniture, I was informed the manager will call me backI waited no phone callI called Ashley again, the person who picked the phone claimed to be the manager, I informed her of my concerns with the inferior product delivered and she hung up the phone on meAt this point I no longer trust Ashley furniture's business and I am asking for a full refund of my moneyOrd
We purchased a chest and a recliner on December 18, We were originally supposed to receive on December 31, and that was pushed to January 3, On January 3, the chest was delivered but the recliner was notI called and was told that it was a floor model and that they would need to transfer to warehouseWe were then told that it would be delivered January 5, but I was in hospital having c section and we never heard from Ashley furnitureWe called when I got out of hospital to be told that it would be delivered today, January 12, I confirmed the delivery to be between 11am-2pmI received a call yesterday, January 11,from delivery driver stating they had cancellations and would be here between 9:30-10amI told the driver that we had to take our newborn to doctor and was leaving the house at 9:50amI waited until 10am and they never showedI called the store back to ask where my recliner was and was told that it was cancelled at 10:18am this morningS
I hope you can assist me and also to make the public aware of racist remarks by an Ashley Furniture, Blankenbaker PKY, employee (Dec 17) ***, floor manager, at the Blankenbaker Store asked me who the employee that I was complaining about was who loaded my coffee table wrong in the back Asked me if he was "Jaimacan" and said "He was not to smart" I identified the young man as African-American I am Hispanic myself and seems that by saying those comments against the young man was totally wrong I did RECORD my whole conversation with *** as evidenceThis whole mess with Ashley Furniture at Jefferson Mall has gone bad from the beginning till now From bad orders and to massive lies to a customer with a Racist remarks against an African AmericanI live in ETown and wen to the Ashley in Jefferson Mall on Nov to order a coffee table set Paid $and I would pick it up myself on Dec They were to be all glass top tables Ms***, salesperson who got a commission, was not too friendly when I paid cashOn Dec went to pick up my tables at the Blankenbaker warehouse The loader, African American young man, was on his phone as he tried to put a coffee table loaded into my car I had to correct him because he was trying to put it in my car with the box arrows pointed downwards which was incorrect Plus he was on the phone call on his shoulder the whole time I loaded the table myself instead Went inside and complained Went back outside and he put the two end tables boxes leaning on my car paint Went inside and talked to ***, floor manager He asked me to identify the loader,, and I said it was an African-American *** then identified him as a "Jamican" and that "he was not too smart" I told him if he was not too smart then why employee him at Ashley *** at the end agreed that he would reimburse me $and told the lady there to have a check sent to meDec Went home with of the tables Sofa table was back ordered Got home and opened an end table only to see it was NOT glass Called the store and *** was gone No one was in charge and they finally passed me to corporate Spoke to *** (may be misspelled) for about minutes/hold She guaranteed me that she ordered ALL tables with glass and agreed to deliver on Dec (Fri) between 3:00-5:plus give me another $(on top of ***) for my troubles Got off work (unpaid) on Dec at 2:00-5:(hours) No one showed up Called the Blankenbaker store and spoke to Heidi She first did not want to help because it was the other store but I told her Ashley is still Ashley company She made some phone calls and then confirmed that *** did NOT place any order on Dec - basically lied to me for minutes *** stated that a person from the Jefferson store will call me to get this resolved On Dec (Sat) went to the Blankenbaker store and picked up the sofa table (NOT glass) Dec someone from the Jefferson store called me and asked me to tell her what is going on and that I have to come to the Jefferson store Told her to call *** first because I was tire off repeating the story only to be lied to I went to the Jefferson store on Dec and spoke to Sammy (female supervisor) She was rude A friend of mine was there also and did a price challenge I asked Sammy since she had to order all brand new set of for me if I can do a price challenge since the same set was at Furniture liquidators for $cheaper She refused She ordered the set and to be delivered on Jan Lies: *** said he would reimburse me $on Dec for the loading fiasco Where he, I believe, said a racist remarks about "Jaimaican" and "not too smart"
Dec 6:PM - Venicia at Corporate was going to give me another $for the wrong tables Turns out on delivery date she gave for Dec - she never ordered anything Never got the $she promised plus I lost hours of work I get paid $per hour - lost Lied toDec went to Louisville to pick up a wrong Sofa table Lost time/gas to go milesDec went to Jefferson Ashley store to pick out the glass top round tables Bad attitude and more gas/time to go to Louisville Refused a price challengeJan - Ms *** offered only $for all of the lies and deception by Ashley Told her I had so much time lost this whole thing was bad She said they "gave" me the two end tables free She called me back and I said if the new end tables ordered were free then Ashley OWED me a difference of $from what I paid till what she claimed This was on top of the $from *** and $from *** (corporate) I am not including the $that Ms*** also offered on Jan Can *** * get involved? If you look at Ashley's Revdex.com and *** reviews this is exactly the complaints many customers have of them Just plain lies I regret every going to them Frustration and wasted time/money for the wrong items The salesperson gets her commission and the customers get the shaft
I PURCHASED A COFFEE- Ashley furniture on 1-30-A metal corner cove fell and bentI have contacted Ashley furniture several times and keep getting a run aroundI did stop payment on the itemThey have never made any attempt to contact meAnd I am tired of it Most recently they gave the wrong for warraty service
Purchased furniture and items delivered were not same quality as in store and took an excessive amount of time to deliver furniture
Purchased extended protection plan and was told it would cover anything except pet damageJust over a year and the swivel base of a recliner we purchased is broken and customer service said that it isn't covered
Have full coverage and they refuse to repair or replace the chair according to the extended warranty we purchased
We purchased beds for pur children and were told that delivery date would be April 19thBeds never came and no one ever calledWe went to the store to see what happened they said they called and talked to someoneThen when we said that neither my wife or I talked to anyone they said they left a voicemailI asked when they called and pulled up records for all calls from the day on my att account and their number never showed upAsked for a manager, they said noone was availableWe told them we wanted to lick up the beds ourselves and the lady informed us to call next day to talk to the manager so that she can set it up but she confirmed that everything was thereThey then stated that we would receive everything may 5th, called two days prior to double check they said that everything is there and will be deliveredReceived a call the morning off by the delivery personnel and he informed us that he only has one bed not two
When we went to the store to pick out a sofa set, the store asks you to sign papers for financing I did not know that I signed a paper that states that Ashley has the right to postpone delivery or to put off delivery if they choose If I want to cancel my furniture order because of delivery issues Ashley gets to keep % of the furniture's worth, at least that is what they told me over the phone I have now called Ashley furniture several times This all started because the day before delivery they called and said there was a manufacturing issue....the day before!......I ordered my furniture over a month ago and still do not have it