Bought a recliner on MayDelivered on May Bought extended protection plan,total ofThree days after delivery about the third time I sat and reclined, it brokeIt scared me ,I thought the whole thing was falling apartSince it was DAYS old-NOT years old, I wanted a replacement chair or to return it! They will only fix itIf I had had the chair even months I wouldn't objectI wouldn't ever buy from them again, but I would except a repairI had only sat in the chai # timesI had to call them on the 4th day because it broke at nightI talked to my sales person who in turn talked to the manager and they told me they could get it replacedSomeone had to check to make sure it was put together correctlyIf was was really broke I would get an exchangeThey have jerked me around until today, weeks of waitingToday the store manager called to tell me they could do nothingThey will repair, I don't want a new REPAIRED chair! The chair had just been delivered and
Order a king size mattress and box springs
Said it would come out of Lexington ky paid around cash and rest on their credit line , which they ran two times without my permission , charged me deliver fee never heard anything back for a week , called and never called back , finally days later they said it’s too far they don’t deliver across the bridge to Indiana , why charge me dollars then ?
We have not received the correct furniture since 11/24/order, today is 01/25/I have spent countless number of hours trying to get a hold of Customer Service Manager, *** at the store without a successful responseWhen I do get a hold of someone I get told we will call you back shortlyThree to four days go by and I hear nothingI've been hung up on by Guest Response because I wouldn't give my name when asking to be transferred to someone I have already spoken to
I've had three delivers...Those deliveries included a scratched wood floor and incorrect furnitureThe most surprising one was when they came in saying they are taking two arm-less chairs out and bringing one arm-less chair in
I have been told that the store would let us exchange the uncomfortable living room suite that we purchased with our sectional and now they are saying they will only replace the sectional
They expect me to pay 4,dollars for incorrect orders and uncomfortable furniture
My furniture was delivered ripped, chipped, seems we're not together, scratched and screws were hanging outThe truck that delivered my furniture was very messy and unorganizedWhen I got my bill all the merchandise that I sent back was not on there Then they said they didn't have that I paid for the item in their record Told me I would have to bring my receipt to the store, So the next day I had to drive minutes out of my way to take my receipt to the company to show them that I purchased it to get my refundWhen I got there I talk to the manager and showed my receipt and she said we ended up finding that they did not try to call me to inform me or anything that they took care of this situation.They was going to repair my couch but it's taken so long and I complained so now they're just wanting to send me a new oneTheir customer service has been awful they don't work well with customers at all I've been very dissatisfied and I would like for them to come get their ripp
My experience in the show room was “good”The saleswoman that helped me was delightful and is definitely a great fit for the storeShe was helpful and seemed to do everything she could to make sure I was happy and well looked afterThe “problem” arose after I left the store, having placed my orderI got online a little later to show a friend the furniture I picked out and behold! Price differences close to $per unit! I call the store back immediately to see if they can fix thisI’m told I will hear back next dayNever get a callFinally two days later I call them, per their request I send them links to online prices and tell them if they can’t match price I will cancel order and place order onlineThey assure me they will fix it, no worriesHere I am almost a week later and my bank account shows a $reimbursementNot even close Ashley FurnitureI’m done with youIf their service group and prices weren’t totally out of whack this could have easily been a five star review, instead you are receiving three starsUpdate: Received a message from an unnamed person (manager, customer service?), requesting my contact information so they can do something to take the bad taste out of my mouthI promptly responded to their provided email address with the contact info that they requestedGuess what, we are now at or beyond a week since the last correspondence and I haven't heard from anybody on behalf of AshleyNow you have really put a bad taste in my mouthWhy is your company the absolute worst at following through with your customers?! Not a very good business modelReview now dropping to two stars, and the message stays the same, you will never make another dime from meUpdate #2: Come on guys, I can't believe I am posting here yet againStill no word from whoever is suppose to be contacting meI received delivery and as I should have expected the shenanigans continueThe delivery crew didn't even have the tools they needed to assemble my furniture when they arrivedSeriously?! You have one jobFortunately for them I own a tool set and was able to provide them with what they neededAs they began to assemble the furniture they discover that one of the pieces was not properly finished and cannot be assembledI am already an unsatisfied customer, you would imagine that you guys would have double checked this order to make sure that everything would go off without a hiccupI suppose that is too much to ask of you, regardless of whether or not I spent over a thousand dollars in your storeSo yea, I am madHonestly, I could use a few choice words to describe how I feel, but I won'tI was informed that a service tech would be in touch with me in the next hours to come out and fix the issueGuess what Ashley! As per your usual, hours later and I haven't received a call from anybody!! This is now dropping to a single star review and I am most likely going to have you guys come pick your furniture back up from meIt is not enough to never give you my money againYou don't deserve the initial money that I spent in your store eitherThank you Ashley, for setting the bar at a new all time low
We purchased a mattress and box springs from this companyWhile their employees were in my house delivering my mattress one of the delivery men stole my wedding ring off of my dresserA police report has been filedBut the company has not reached out to me in any way about this issueI feel like they as a company are responsible for their employees and that they should do something about this matterThey have not reached out to me to see what they could do to make this matter rightI have tried to get in contact with them and they will not return my phone callsNo supervisors are ever available to speak with meI understand that they cannot get my wedding ring back but I feel like they as a company should try to make the issue rightI would never want to purchase anything from them again and I would not recommend this company to anyoneTheir customer service is horrible
We have not received the correct furniture since 11/24/order, today is 01/25/I have spent countless number of hours trying to get a hold of Customer Service Manager, *** at the store without a successful responseWhen I do get a hold of someone I get told we will call you back shortlyThree to four days go by and I hear nothingI've been hung up on by Guest Response because I wouldn't give my name when asking to be transferred to someone I have already spoken to
I've had three delivers...Those deliveries included a scratched wood floor and incorrect furnitureThe most surprising one was when they came in saying they are taking two arm-less chairs out and bringing one arm-less chair in
I have been told that the store would let us exchange the uncomfortable living room suite that we purchased with our sectional and now they are saying they will only replace the sectional
They expect me to pay 4,dollars for incorrect orders and uncomfortable furniture
Bought a brand new leather piece sectional sofa from Ashley's Furniture in Louisville, KY for a total of $in Sept Paid $for delivery and then another $for a year warranty protection plan Upon delivery of the pieces had been damaged with cuts to the leatherIt took service calls and months for the leather to get replacedThe service man took the couch completely apart and replaced the leather backing of the couch where the damage was doneThe replacement of the leather was done extremely poor, looks nothing like the other two sectional pieces on the backside which is exposed to seeThe leather is bunched up, does not lay flat, is pulled too tight in some places and loose in othersThe replacement leather also has crease in it from shipping it directly to my house which is clearly visibleFinally, the service man comes back out and says he cannot fix the crease or do anything about how the leather is now installed on the current sofaI'v
Purchased furniture and items delivered were not same quality as in store and took an excessive amount of time to deliver furniture
Purchased extended protection plan and was told it would cover anything except pet damageJust over a year and the swivel base of a recliner we purchased is broken and customer service said that it isn't covered
Have full coverage and they refuse to repair or replace the chair according to the extended warranty we purchased
I purchased a Chandelier 'pendant light' on 5-30-at this store location I was told the item would be direct shipped to my home no later than 6-21- I wanted the item delivered in time for a party I was havingThe delivery never occurred I have contacted the store and their 866# seven times in the past weeks to find out where my delivery is Its been over weeks now and they still cannot tell me where my item is or give me a tracking# on it They continue to tell me they will call me back and in weeks I still have not ever received a call back I now have received the bill for the item in the mail stating first payment due in days I called Ashley Furniture and was told I would still have to pay by due date even though I still don't have the item and they still don't know where it is or when it will be delivered
My experience in the show room was “good”The saleswoman that helped me was delightful and is definitely a great fit for the storeShe was helpful and seemed to do everything she could to make sure I was happy and well looked afterThe “problem” arose after I left the store, having placed my orderI got online a little later to show a friend the furniture I picked out and behold! Price differences close to $per unit! I call the store back immediately to see if they can fix thisI’m told I will hear back next dayNever get a callFinally two days later I call them, per their request I send them links to online prices and tell them if they can’t match price I will cancel order and place order onlineThey assure me they will fix it, no worriesHere I am almost a week later and my bank account shows a $reimbursementNot even close Ashley FurnitureI’m done with youIf their service group and prices weren’t totally out of whack this could have easily been a five star review, instead you are receiving three starsUpdate: Received a message from an unnamed person (manager, customer service?), requesting my contact information so they can do something to take the bad taste out of my mouthI promptly responded to their provided email address with the contact info that they requestedGuess what, we are now at or beyond a week since the last correspondence and I haven't heard from anybody on behalf of AshleyNow you have really put a bad taste in my mouthWhy is your company the absolute worst at following through with your customers?! Not a very good business modelReview now dropping to two stars, and the message stays the same, you will never make another dime from meUpdate #2: Come on guys, I can't believe I am posting here yet againStill no word from whoever is suppose to be contacting meI received delivery and as I should have expected the shenanigans continueThe delivery crew didn't even have the tools they needed to assemble my furniture when they arrivedSeriously?! You have one jobFortunately for them I own a tool set and was able to provide them with what they neededAs they began to assemble the furniture they discover that one of the pieces was not properly finished and cannot be assembledI am already an unsatisfied customer, you would imagine that you guys would have double checked this order to make sure that everything would go off without a hiccupI suppose that is too much to ask of you, regardless of whether or not I spent over a thousand dollars in your storeSo yea, I am madHonestly, I could use a few choice words to describe how I feel, but I won'tI was informed that a service tech would be in touch with me in the next hours to come out and fix the issueGuess what Ashley! As per your usual, hours later and I haven't received a call from anybody!! This is now dropping to a single star review and I am most likely going to have you guys come pick your furniture back up from meIt is not enough to never give you my money againYou don't deserve the initial money that I spent in your store eitherThank you Ashley, for setting the bar at a new all time low
I purchased a $ kitchen table & chairs from this company and inquired about delivery was informed it would be another $so I decided to have my brother pick it upwas not informed that it would be in boxes when picked up if I did not pay the additional moneyWhen called to ask if I could returned it because I did not have anyone to put this together I was told since it was in my possession I could not return it for refund and if anything was wrong with it once opened I would have return it to the storeI have never dealt with a company with these types of policies and I am very unhappy with a company that has shady policiesI understand now why their parking lot is emptyBUYER BEWARE are be sure you ask questions about their return or refund policy
Purchased furniture from Ashley Furniture 03/29/11....also purchased VIP coverage for 119.99....contract stated that if I had not used coverage in years, I would get an instore credit for that amount (no conditions) On 06/21/2016, I went to the store to purchase a small item with the amount....was told by store manager that the contract had changed....now you had to spend a minimum of in order to use the credit....my complaint is that the store should honor the original agreement....bait and switch or fraud?
Bought a recliner on MayDelivered on May Bought extended protection plan,total ofThree days after delivery about the third time I sat and reclined, it brokeIt scared me ,I thought the whole thing was falling apartSince it was DAYS old-NOT years old, I wanted a replacement chair or to return it! They will only fix itIf I had had the chair even months I wouldn't objectI wouldn't ever buy from them again, but I would except a repairI had only sat in the chai # timesI had to call them on the 4th day because it broke at nightI talked to my sales person who in turn talked to the manager and they told me they could get it replacedSomeone had to check to make sure it was put together correctlyIf was was really broke I would get an exchangeThey have jerked me around until today, weeks of waitingToday the store manager called to tell me they could do nothingThey will repair, I don't want a new REPAIRED chair! The chair had just been delivered and
Order a king size mattress and box springs
Said it would come out of Lexington ky paid around cash and rest on their credit line , which they ran two times without my permission , charged me deliver fee never heard anything back for a week , called and never called back , finally days later they said it’s too far they don’t deliver across the bridge to Indiana , why charge me dollars then ?
We have not received the correct furniture since 11/24/order, today is 01/25/I have spent countless number of hours trying to get a hold of Customer Service Manager, *** at the store without a successful responseWhen I do get a hold of someone I get told we will call you back shortlyThree to four days go by and I hear nothingI've been hung up on by Guest Response because I wouldn't give my name when asking to be transferred to someone I have already spoken to
I've had three delivers...Those deliveries included a scratched wood floor and incorrect furnitureThe most surprising one was when they came in saying they are taking two arm-less chairs out and bringing one arm-less chair in
I have been told that the store would let us exchange the uncomfortable living room suite that we purchased with our sectional and now they are saying they will only replace the sectional
They expect me to pay 4,dollars for incorrect orders and uncomfortable furniture
My furniture was delivered ripped, chipped, seems we're not together, scratched and screws were hanging outThe truck that delivered my furniture was very messy and unorganizedWhen I got my bill all the merchandise that I sent back was not on there Then they said they didn't have that I paid for the item in their record Told me I would have to bring my receipt to the store, So the next day I had to drive minutes out of my way to take my receipt to the company to show them that I purchased it to get my refundWhen I got there I talk to the manager and showed my receipt and she said we ended up finding that they did not try to call me to inform me or anything that they took care of this situation.They was going to repair my couch but it's taken so long and I complained so now they're just wanting to send me a new oneTheir customer service has been awful they don't work well with customers at all I've been very dissatisfied and I would like for them to come get their ripp
My experience in the show room was “good”The saleswoman that helped me was delightful and is definitely a great fit for the storeShe was helpful and seemed to do everything she could to make sure I was happy and well looked afterThe “problem” arose after I left the store, having placed my orderI got online a little later to show a friend the furniture I picked out and behold! Price differences close to $per unit! I call the store back immediately to see if they can fix thisI’m told I will hear back next dayNever get a callFinally two days later I call them, per their request I send them links to online prices and tell them if they can’t match price I will cancel order and place order onlineThey assure me they will fix it, no worriesHere I am almost a week later and my bank account shows a $reimbursementNot even close Ashley FurnitureI’m done with youIf their service group and prices weren’t totally out of whack this could have easily been a five star review, instead you are receiving three starsUpdate: Received a message from an unnamed person (manager, customer service?), requesting my contact information so they can do something to take the bad taste out of my mouthI promptly responded to their provided email address with the contact info that they requestedGuess what, we are now at or beyond a week since the last correspondence and I haven't heard from anybody on behalf of AshleyNow you have really put a bad taste in my mouthWhy is your company the absolute worst at following through with your customers?! Not a very good business modelReview now dropping to two stars, and the message stays the same, you will never make another dime from meUpdate #2: Come on guys, I can't believe I am posting here yet againStill no word from whoever is suppose to be contacting meI received delivery and as I should have expected the shenanigans continueThe delivery crew didn't even have the tools they needed to assemble my furniture when they arrivedSeriously?! You have one jobFortunately for them I own a tool set and was able to provide them with what they neededAs they began to assemble the furniture they discover that one of the pieces was not properly finished and cannot be assembledI am already an unsatisfied customer, you would imagine that you guys would have double checked this order to make sure that everything would go off without a hiccupI suppose that is too much to ask of you, regardless of whether or not I spent over a thousand dollars in your storeSo yea, I am madHonestly, I could use a few choice words to describe how I feel, but I won'tI was informed that a service tech would be in touch with me in the next hours to come out and fix the issueGuess what Ashley! As per your usual, hours later and I haven't received a call from anybody!! This is now dropping to a single star review and I am most likely going to have you guys come pick your furniture back up from meIt is not enough to never give you my money againYou don't deserve the initial money that I spent in your store eitherThank you Ashley, for setting the bar at a new all time low
We purchased a mattress and box springs from this companyWhile their employees were in my house delivering my mattress one of the delivery men stole my wedding ring off of my dresserA police report has been filedBut the company has not reached out to me in any way about this issueI feel like they as a company are responsible for their employees and that they should do something about this matterThey have not reached out to me to see what they could do to make this matter rightI have tried to get in contact with them and they will not return my phone callsNo supervisors are ever available to speak with meI understand that they cannot get my wedding ring back but I feel like they as a company should try to make the issue rightI would never want to purchase anything from them again and I would not recommend this company to anyoneTheir customer service is horrible
We have not received the correct furniture since 11/24/order, today is 01/25/I have spent countless number of hours trying to get a hold of Customer Service Manager, *** at the store without a successful responseWhen I do get a hold of someone I get told we will call you back shortlyThree to four days go by and I hear nothingI've been hung up on by Guest Response because I wouldn't give my name when asking to be transferred to someone I have already spoken to
I've had three delivers...Those deliveries included a scratched wood floor and incorrect furnitureThe most surprising one was when they came in saying they are taking two arm-less chairs out and bringing one arm-less chair in
I have been told that the store would let us exchange the uncomfortable living room suite that we purchased with our sectional and now they are saying they will only replace the sectional
They expect me to pay 4,dollars for incorrect orders and uncomfortable furniture
Bought a brand new leather piece sectional sofa from Ashley's Furniture in Louisville, KY for a total of $in Sept Paid $for delivery and then another $for a year warranty protection plan Upon delivery of the pieces had been damaged with cuts to the leatherIt took service calls and months for the leather to get replacedThe service man took the couch completely apart and replaced the leather backing of the couch where the damage was doneThe replacement of the leather was done extremely poor, looks nothing like the other two sectional pieces on the backside which is exposed to seeThe leather is bunched up, does not lay flat, is pulled too tight in some places and loose in othersThe replacement leather also has crease in it from shipping it directly to my house which is clearly visibleFinally, the service man comes back out and says he cannot fix the crease or do anything about how the leather is now installed on the current sofaI'v
Purchased furniture and items delivered were not same quality as in store and took an excessive amount of time to deliver furniture
Purchased extended protection plan and was told it would cover anything except pet damageJust over a year and the swivel base of a recliner we purchased is broken and customer service said that it isn't covered
Have full coverage and they refuse to repair or replace the chair according to the extended warranty we purchased
I purchased a Chandelier 'pendant light' on 5-30-at this store location I was told the item would be direct shipped to my home no later than 6-21- I wanted the item delivered in time for a party I was havingThe delivery never occurred I have contacted the store and their 866# seven times in the past weeks to find out where my delivery is Its been over weeks now and they still cannot tell me where my item is or give me a tracking# on it They continue to tell me they will call me back and in weeks I still have not ever received a call back I now have received the bill for the item in the mail stating first payment due in days I called Ashley Furniture and was told I would still have to pay by due date even though I still don't have the item and they still don't know where it is or when it will be delivered
My experience in the show room was “good”The saleswoman that helped me was delightful and is definitely a great fit for the storeShe was helpful and seemed to do everything she could to make sure I was happy and well looked afterThe “problem” arose after I left the store, having placed my orderI got online a little later to show a friend the furniture I picked out and behold! Price differences close to $per unit! I call the store back immediately to see if they can fix thisI’m told I will hear back next dayNever get a callFinally two days later I call them, per their request I send them links to online prices and tell them if they can’t match price I will cancel order and place order onlineThey assure me they will fix it, no worriesHere I am almost a week later and my bank account shows a $reimbursementNot even close Ashley FurnitureI’m done with youIf their service group and prices weren’t totally out of whack this could have easily been a five star review, instead you are receiving three starsUpdate: Received a message from an unnamed person (manager, customer service?), requesting my contact information so they can do something to take the bad taste out of my mouthI promptly responded to their provided email address with the contact info that they requestedGuess what, we are now at or beyond a week since the last correspondence and I haven't heard from anybody on behalf of AshleyNow you have really put a bad taste in my mouthWhy is your company the absolute worst at following through with your customers?! Not a very good business modelReview now dropping to two stars, and the message stays the same, you will never make another dime from meUpdate #2: Come on guys, I can't believe I am posting here yet againStill no word from whoever is suppose to be contacting meI received delivery and as I should have expected the shenanigans continueThe delivery crew didn't even have the tools they needed to assemble my furniture when they arrivedSeriously?! You have one jobFortunately for them I own a tool set and was able to provide them with what they neededAs they began to assemble the furniture they discover that one of the pieces was not properly finished and cannot be assembledI am already an unsatisfied customer, you would imagine that you guys would have double checked this order to make sure that everything would go off without a hiccupI suppose that is too much to ask of you, regardless of whether or not I spent over a thousand dollars in your storeSo yea, I am madHonestly, I could use a few choice words to describe how I feel, but I won'tI was informed that a service tech would be in touch with me in the next hours to come out and fix the issueGuess what Ashley! As per your usual, hours later and I haven't received a call from anybody!! This is now dropping to a single star review and I am most likely going to have you guys come pick your furniture back up from meIt is not enough to never give you my money againYou don't deserve the initial money that I spent in your store eitherThank you Ashley, for setting the bar at a new all time low
I purchased a $ kitchen table & chairs from this company and inquired about delivery was informed it would be another $so I decided to have my brother pick it upwas not informed that it would be in boxes when picked up if I did not pay the additional moneyWhen called to ask if I could returned it because I did not have anyone to put this together I was told since it was in my possession I could not return it for refund and if anything was wrong with it once opened I would have return it to the storeI have never dealt with a company with these types of policies and I am very unhappy with a company that has shady policiesI understand now why their parking lot is emptyBUYER BEWARE are be sure you ask questions about their return or refund policy
Purchased furniture from Ashley Furniture 03/29/11....also purchased VIP coverage for 119.99....contract stated that if I had not used coverage in years, I would get an instore credit for that amount (no conditions) On 06/21/2016, I went to the store to purchase a small item with the amount....was told by store manager that the contract had changed....now you had to spend a minimum of in order to use the credit....my complaint is that the store should honor the original agreement....bait and switch or fraud?