GreenStream Lending

Review: I took out a loan in December. The loan was supposed to be paid off on 12/31/15, but it was extended without my permission. On 1/15/16, the loan was extended once again without my permission. I have paid over $200 twice to extend a loan that I didn't want extended. I have sent numerous emails and made numerous phone calls, but have not received any response.Desired Settlement: I would like them to no longer charge my account. I have over $200 on three occasions. The loan was $400. They have received the $400 plus $200 in interest and fees.

Review: I borrowed $200 from this company. I have tried to contact them and set up a one-time payment to pay them in full. My login information on their website suddenly doesn't work anymore. I have emailed them multiple times to reset my password with no response. I have called numerous times and left messages with no response. No matter what time I call them, the wait time is over 10 minutes. I have waited 20 minutes and no one picked up my call. They drafted $82 from my account. I wanted to pay them in full but I can't do that because they refuse to get back in contact with me. This company is a rip-off and needs to be stopped from these practices. There are 19 complaints on this site with the same problem.Desired Settlement: I want them to put the $82 they drafted from my account towards the principal of the loan. I will pay the remaining $118 and I want them to close my account so I will be done with these people.

Review: I took out a short term payday loan on 6/30/2013 for $200. On 7/23/2013 they began charging my checking account $102.56 and have done so 11 times since then for a total of $1128.16 which should more than cover the original loan. I have tried multiple times to call and speak to a representative about closing the account and nothing has been resolved. I have contacted my bank to stop any further charges to my account.Desired Settlement: I would my loan account closed.

I had taken out a payday of $150 back in December 2015. I was supposed to make four payments of $77.02 and the loan would be paid off. I got an email saying I needed to contact them before February 5 2016 or they would extend my loan. So I tried calling at the number they provided and all it did was ring then go into a fax tone!! So I sent an email instead at the email address they also gave. I stated in the email that I tried calling and that I have no interest of extending my loan and that it should be paid off!! I still got no response back so a week later I get another email saying I didn't respond so they were going to extend my loan.I again tried to call and got the same thing so I sent another email again I got no response!! So I checked them out on the Revdex.com and found I was not the only one with a complaint against them and that they have scammed several others out of $100s to $1000s of dollars so I did like the others and filed a complaint with the Revdex.com and put a stop payment with GreenStream Lending I even tried contacting to let them know this is what I was doing through phone calls and emails and still no response!! So after the stop payment went through I got a phone call from them but I was at work and wasn't able to answer!! So I get an email in my spam folder saying they are going to take legal action and get another $1000 some dollars for the debt and then for court cost and lawyer fees they want to charge me with $3000 some odd dollars for a loan of $150 that has been more then paid off and I have gave several attempts at contacting them!!! DO NOT DO BUSINESS WITH THEM ITS A SCAM!!!

I did a payday loan for $150 and have been trying over a week to push a payment and they won't answer my calls or emails at all! This is very bad customer service! If this is the kind of business that does shady dealings I DO NOT want to deal with them!!!

Review: I applied for a loan from this company and was approved, once the process was going and they where trying to get me to sign the customer service was very courteous and prompt, the only reason I applied for this loan was because they claim to be very flexible, when I spoke to the representative taking my information I made sure to ask multiple times that I could pay the interest first and then pay off the remaining loan, he kept repeating the same thing, "of course we are very flexible" what they failed to mention was thar they will continue to charge a finance charge and none of that money goes toward your loan, this company is misleading and their customer service is joke I was put on hold over 90 minutes trying to resolve this issue only to be told that she could not do nothing that I could login and see my information there. Which by the way I couldn't do because the password I entered was not working and every time I tried to reset my password I never received the link to my email which I requested about 5 times. Go to another lender!!Desired Settlement: I would like this company to stop being sneaky about the way they explain things this is my first loan with this company and might be my last thanks to their customer service, I recommended your services to a friend based on how fast the loan was in the beginning and now this person is facing the same issue. SOME SORT OF DISCOUNT WOULD BE GREATLY APPRECIATED !

Review: I took out a payday loan with this company, and have paid them every two weeks since August 72.76 for a 200 loan that is over 1000 dollars, On March 13th they double debited my account and then I havent been able to get a hold of them on the phone or through email, whenever I have tried to access my account is was all of a sudden unavailable. I finally talked to someone and was told my account was considered paid in full and closed and then today get a call my account will be turned over to collections if I dont work something out with them. They even made me conference call my bank to confirm the double debit to my account I want them to stay out of my bank account and consider the account paid in full like they told me last weekDesired Settlement: I want them to close the account and consider it paid in full like they told me it was!

Business

Response:

As of 4/20/2015, Customer's account is consider paid off and closed.Thank YouGreen Stream Lending

Review: I have tried contacting green stream leading several times through email & calling. They are not responding. I have made payments, but what them to cancel my loan extension. I don't know my payment amounts that come out.Desired Settlement: I want the loan paid off and no longer want to do business with them. If they can't respond to their clients and answer their phone to resolve problems.

Review: ACH payments wrongly taken out of my account after loan should have been paid off. I even had stop payments put on payments and they were still taken out.Desired Settlement: I would like my money refunded for the 8/28/15 and 9/11/15 ach drafts. That loan should have been paid off already and its very stressful to have it keep coming out.

Review: I have been dealing with this company since October of 2014. I only borrowed $200. Since then, I know I have paid well over $900. On May 8, 2015, I requested to get another $200 loan. I know it may sound crazy to want to get another loan with this company, but I have been in bind. Probably because of them robbing me every other week. It seems as if I am NEVER going to pay them off. I have called them on several occasions to speak with someone in customer service, but I always get the message, "We are currently experiencing an unusual high volume of calls. Your wait will be over 10 mins" or something of that nature. Regardless of how it is said, it is ridiculous that you can't even get a hold of anyone within the customer service department. I have never known of a company to run without anyone in customer service to handle situations such as this. I have even emailed the company and still no response. This is starting to look and smell like a SCAM!!! I really want all of my money back that I have been robbed of.....SERIOUSLY!! I honestly would not recommend this business to anyone!Desired Settlement: I would prefer to be refunded all the fees that I have paid over the past 7 months. Honestly, it should have only taken 2 months to pay what I borrowed off. Not $900+!

Review: I got a loan from them and it was do on 3-13-2015 in the amount of $113.23 to be paid in full no problem with that. I got a call from a lady that's works for Greensteam telling me that it was a problem with their system and 2 deduction of $113.23 will be taken out of my account ,but they caught it in time and they will return my money($113.23) by 3-17-2015,when I talked to the lady from Greenstream I told her that I needed the money back in my account by 3-17 because I had to pay my car insurance, she said that it would be there with no problems. Well to say the lest the money was not in my account and when I called them they put me on hold and no one answered my call so I kept calling back and they did the same thing over and over and that happen 8 times. So I called my Bank and told them what had happened and plus they could see the transaction so they are going to get my money back but in 10 DAYS may be it could take up to 2 WEEKS now Im in danger of losing my car insurance plus a late fees please help. This place is a RIP OFF ,Desired Settlement: I want my money back with interest the same interest that they charge and all late fees paid.

Review: I have attempted contacting the business about a loan I recieved in January for $200 and even after the loan has been paid off they are continuously taking $102.76 from my account as on April 17, 2015 as stated in the email they will be withdrawing the 7th payment of 102.76 from my account. I want the money to stop being taken from my account. They keep extending the loan but I want the account closed. They are unlawfully taking money from my account and I want it to stop and if possible at least 1 payment of the 102.76 placed back into my account. I have tried contacting the business by email and phone but they dont respond to emails and when you call it rings for a minute and hangs up. When I was recieving the loan they had no issue contacting me now I get no response.Desired Settlement: I want the money to stop being taken from my account. They keep extending the loan but I want the account closed. I also would like at least one payment of 102.76 placed back into my account.

Business

Response:

Per our conversation with customer, her account has been closed and paid off as of 4/14/2015.Thank youGreen Stream Lending, inc.

Review: I borrowed $100.00 from this company on 12/15/14. I was told the total would be $151.38. Since then, they have taken $51.38 every 2 weeks. The total amount they have taken from me since December is $359.46! This is totally out of control. After so many phone calls and emails, I finally got a hold of someone, and they said there was nothing they could do unless I pay $151.38 on top of the $359.46 they have already taken from me. This is fraud at its best. From what I read from other complaints, it is the same thing with other people. If this is their practice, I can only imagine how much money they are stealing from other people.Desired Settlement: Close out my account. Amount borrowed has been more than paid & such practices need to be dealt with extreme measures by our U.S. Government. They will not take one more penny from me!

Business

Response:

As of 3/10/2015, your account with Green Stream Lending is consider paid off and closed.Thank YouCustomer ServiceGreen Stream Lending

Review: called company to let them know they had the wrong payment date. I get paid on the 5th and 20th of each month. They are showing a deduction on the 3rd. Told them since the 5th falls on a Sunday I do not get paid until Monday. They are refusing to change my due date unless I provide them a written letter from my accounting department with regards to this issue. I also told them to pay the loan off which they will not do either. They will debit my account when funds are not available and cause a overdraft which will cost me at least $32 I want the loan paid off on Monday April 6th 2015. I was already told originally the loan would be paid off on March 20th and that did not occur, instead I have to pay another "extension fee".Desired Settlement: I want the loan paid in full on April 6th 2015 and if there are charges to my bank account for overdraft due to this error on their part they are to pay this also.

Business

Response:

After confirmation with customer, customer's due date has been changed to 4/6/2015 as requested by the customer.Thank YouCustomer ServiceGreen Stream Lending

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I would like to pay off my loan have account closed. Unable to get in touch with company long waits and no return call the website is not clear to navigate. I don't want to keep extending loan. If loan is not paid in full would like to pay off by 1-22-16. I have made two payment in the amount of $103.15 and $152.96.Desired Settlement: Account closed

Review: I have followed instructions via their website to completely pay off my loan; it was deferred charging me another $82 fee. I have completed two "contact us" forms on their website as well as called and waited on hold multiple times for extremely long periods of time to then be given the option to leave a message in which I still have not received a return phone call. The longer they keep me from paying off my loan, the more "fees" they can charge me twice a month at $82 each time. I have followed instructions per their website to pay off the loan and it has been ignored and is costing me money.Desired Settlement: I want to pay my loan off in full minus the $82 fee I was charged because of their error and questionable business practices!!! I only owe $200.76 with out the "fee" they continue to charge me for extending my loan when I did not ask to do so!!

Review: I took out a $200 payday loan and every since then, I have not been able to contact them to PAY IT OF! I have emailed, called, and faxed the business with no one getting back with me. This puts me in a bind because they are constantly taking $73.00 out of my account and I just want to pay it off. This is a SCAM and not fair for consumers to go through. I JUST WANT TO PAY IT OF!Desired Settlement: I WANT TO PAY MY LOAN OFF ASAP!!!!!!!

Review: I applied for a loan on 12/22/2015. I got a call from an agent on 12/22/2015 maybe about 15 minutes after I completed my application. He told me to follow the link that he emailed me and once completed he would give me a call back or I could call them back. I called back several times and cannot get an answer. It says your call wait time is expected to be longer than 10 minutes, after about 15 minutes it says please leave a voicemail. I have left several voicemails and have not received a call back. I do not want this showing as an active loan if I cannot get the loan so I would like for the loan to be canceled out.Desired Settlement: I would like for this to be canceled out so that I am not charged for something I did not receive

Review: I initially went through Green Stream Lending for a payday loan of 150.00. When I was contacted by by the company they approved me for the loan and advised me they would need to initially withdraw the $50 as good faith after that was done they did deposit a total amount of $100. Ever since that initial deposit they have been debiting from my account 50.98 every two weeks which has now totalled 254.90, of that amount my total loan plus finance charge should have been paid back, it was not made clear to me that the finance charge would almost triple my loan amount, or that they would keep debiting my account even after my finance charge and loan amiunt were paid. I attempted multiple times to call and email with no response, until 3/12/2014 and all they could tell me was that they were still depositing my finance charge and if I wanted to close the account they would still need to debit my account for $150.Desired Settlement: All I am requesting is a refund of $100 and for them to close my account.

Business

Response:

We spoke with customer and resolved issues.Customer's account has been closed and consider paid off as of 3/19/2014.Thank You

Review: I been trying to contact this loan agency for the past 3 to 4 days about my account to see if it was closed and never received a response I'm always on hold for 30 to 40 minutes sometimes an hour I want to make sure my account is closed because they took money out my account twice and it's bad customer service when you trying to reach someone and can't get through it didn't take me no time to talk to someone and get the loan why the headache this company needs to be shut down for false customer service and they are rude when talking to you..Desired Settlement: I want an email stating that my account have been closed or that they are about to close it so I can stop dealing with this company because they are not handling their business right...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My complaint have been resolved as we speak the account is closed now... Thank you so much for your help...

Regards,