GreenStream Lending

Review: I have tried several times to contact company by phone and get put on hold for hours. I have tried emailing company 3 urgent emails with no responses. I am trying to contact company to pay off loan and because they don't answer the phones for me to do so they have taken money out of my account that should not have been taken because I was trying to contact them to pay it off.Desired Settlement: I am requesting they pay me back all of the fees they have taken out since the loan opened and consider the loan closed.

Review: I tried to apply for a payday loan on Thursday, June 25, 2015 from my existing account but kept getting an error. I called and selected the option for existing customers but was on hold for over an hour. During that time on hold, my estimated wait time went from over 3 minutes to over 5 minutes to over 10 minutes. I hung up and kept calling back but kept selecting the new customer option. I was able to speak with someone briefly and they transfered me to someone who can help. I explained what the issue was and she answered my questions and sent the email for me to verify my existing banking information. I received the email, processed the information from the link in the email and called back. I was not able to get a live person again.

Today, Friday, June 26, 2015, I have been trying to get a live person since they opened, at 7 am per their website. During this time, I received another email to verify by banking information. I continued to try to speak with someone and finally spoke with someone when I called as a new customer. Seems they like new customers more than existing customers. She gave me the contact name and extension of the person who has my application and have left a voicemail with the contact person. I have made several more attempts to speak with anyone and keep getting put into voicemail. It is now 12:30 pm. I called again as a new customer. The rep found my application but was going to transfer me. I asked if I could ask her a question before she transfered me and she said yet. I preceeded to ask my question but in the middle of my sentence, she transfers me.Desired Settlement: I just want someone to answer my questions and process my application...today. When you say you will call back, you should follow through!

I'm in the customer service industry as well and speak with customers all day. It's not much to let them know if you can assist or not. And if not, you can find someone who can instead of putting them on hold mid sentence.

Business

Response:

We are sorry about the inconvenience and we will make sure what happen with our application process.For your application status, your loan application had been denied on 6/26/2015 and denial email should've been sent out to you on 6/26/2015.Once again we apologize for your experience and we will make sure our employees are properly informed and trainedThank You

Review: I took a $300 loan at the end of December 2015 with the understanding that my total loal would be $454 total including fees AND that this would be split between my next 2 paychecks (biweekly) however, they just keep charging me $154 every 2 weeks and my balance due is still $454!! I have called every single day for 3 weeks and the hold times are always long. Once I was even on hold for an hour and a half and no one ever picked up. I have left several messages even threatning to call the police and my attorney and still have not gotten any return calls at all. I emailed them and quickly got a response but all they said was "how can I help you" I responded to that saying someone needs to call me about my account and I got no response nor a call. I need them to stop taking money from me that I didnt agree to pay them!Desired Settlement: I want this company to stop taking money I didnt approve them to take!

Review: Green Stream http://greenstreamlending.com/ is a total ripoff and do not have the courtesy to answer their phone calls nor reply to emails so they continue to deduct a fee even after I requested on more than one occasion to have this loan paid off. If you should even attempt to call the company, you are immediately placed on hold and your call wait time just gets extended with a longer wait time each time the auto attendant come back online. This company is one that EVERYONE should STAY AWAY from!!!Desired Settlement: loan to be paid off in full.

Review: I got a $200 payday loan in late October, and Now it is December 16th and they have been taking over $100 out of my paychek every two weeks. Tey make it impossible to pay them off. I have already pay over $300 for a $200 loan. I don't want a refund, I just want my account closed and for them to stop charging me. Also, I e-mail my complaints and never hear anything back. I don't want a refund, I just want them to STOP charging me. You've gotten well over $200 dollars.Desired Settlement: No refund, I just want my account close and to stop being charged every two weeks.

Review: I have contacted them via voicemail message and email and no response. I had tooken a loan out for $[redacted] in 09/2014. They have taken 5 payments of $[redacted]. I have made the payments and more on this account. I want a refund or to be removed from this lender.Desired Settlement: I want to be paid for what they taken out of my bank account.

Review: They have been debiting my account since October on a short term loan. They continue to debit my account. I can not reach them and they do not respond to my emails.Desired Settlement: Do not debit my account again and pay back $100 that was recently debited.

Business

Response:

First of all, customer might be confused us with some other lender. Ms [redacted] got the loan from us on 12/10/2014 not October.And last transaction was in the amount of $51.38 which came back bounced with Stopped Payment.At this time, we will close Ms [redacted]'s account.Thank YouCustomer ServiceGreen Stream Lending

Review: I borrow 150 dollars from corporation Oct 2014. Here it is March 30 they have taken 77 dollars out of my account every two weeks for a total of 916.00. I have called several times to try and get this resolved and no success, no phone calls returned. This is an very ridiculous company which is set up to destroy you financially.Desired Settlement: for this company to get out of my account before I close it and to refund me my money they have already taken.

Business

Response:

We spoke to customer about this loan multiple times and tried to work with customer as shown on our call record.897 12/30/2014 11:55: Cust. called to skip due date. Granted825 12/19/2014 11:57: [redacted]CANCEL Pay Off 12/23[redacted] PER CUSTOMER REQ169 12/4/2014 16:09: Payoff request $227.07 12/23/2014169 12/4/2014 16:06: ONE TIME FROM 12/9/14 TO 12/23 /14 Skip Due DateNOT ENOUGH FUNDSAt this time, we can consider customer's account closed and paid off.Thank youCustomer ServiceGreen Stream Lending

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I took a loan from this company for 100 and for the past three months, they have been taking out 51.00 every two weeks, I have been calling and emailing this company for two weeks and no responds, I'm am very frustrated from this no contact. Thinking about taking other matters.

Review: For the past 4-5 months I have been trying to payoff the total balance due to no avail. When I call Greenstream I get put on hold for 6-10 minutes & then get a voicemail. I leave a message & no one returns my call. I have also emailed customer service in which I am told to go online & make the payment but am not able to because there is no option for me to pay off. There is only an option to request another loan in which I have tried that route & am told I am in default & can not. I have emaild the company at least 4 separate times. I would think they would take the time to call me to ensure I can pay it off but yet they keep charging me the installment charge. I feel I have been overcharged & these are unethical business practices.Desired Settlement: I feel I have been overcharged for at least the past 2 months & request a refund of $205.52 which is equal to 4 payments of $51.38.

Review: Took a $400 payday loan which was explained to me as being debited from my account with 1 installment of a surcharge of $155.55, their charge, and recurring debits to satisfy the loan.

To date I have the one $155.55 charge and 6 installments of $157.52 charged to me, the first 3 communicated via voicemail, the latter without. Was just told that this was a fee in order to lengthen loan not to satisfy it, they need vocal authorization for that and not for the other charges. So I have paid $1,100.62 for a $400 loan that I still owe plus charges.

I was told upon acceptance that the first fee would be debited (155.55) and each paycheck thereafter until loan was satisfied because the company offered installments as advertised on their website..

That installment was to prolong loan not to pay into the loan according to the supervisor. Was tough to get a person on the phone to dispute, even tougher for a supervisor. When I said my bank will dispute, supervisor threatened collections on me.

DO NOT USE THIS COMPANYDesired Settlement: For them to stop charging my account and refund me the previous 3 payments of $157.52 ($472.56). My loan has been satisfied. With that agreement I would have still paid $628.11 for a $400 loan.

Review: Hello,

I took out a loan with Greenstream lending on 02/06/15 for $300. Since I have paid the company back nearly $600 due to this concept of a $154.00 bi weekly fee. After taking the loan out I have attempted to contact them no less then 10 times through messages on my account and phone calls. Sometimes when I call, I even get a this number is not in service message. Other times, an automated message tells me that they are experiencing a higher then normal call volume and after 10 mins or so, it just goes to voicemail. Last bi-weekly cycle, I was double charged the $154 "financial fee" and it put my account negative, resulting in a $35 overdraft fee. I tried to contact them and sent them a message through their website immediately and never heard a response. I have tried to contact them previous weeks to pay off the loan to avoid this $154 bi-weekly fee (last week it was over $300 because of the double charge). They make it impossible to contact them, so they can keep charging this fee, and thus I have paid over twice the loan amount in "financial fees".Desired Settlement: I want them to stop taking money from my account. I have paid more then double the loan in full. I also want a refund of the $35 dollars it cost me in overdraft fee from the double charge.

Business

Response:

First of all, we do apologize for what happened on 3/13/2015. Our bank had system issue and transaction we sent out was duplicated for some customers. We did try to reach out to you but could not gotten hold of you.At this time, we collected total of $306.50 from you and we did notice that you put stop on our transactions from 3/13/2015.Since we collected all the principal and to compensate what happen on 3/13/2015, we will close the account without collecting rest of the financial fee.Thank youCustomer ServiceGreen Stream Lending

Review: I have been attempting to contact GreenStreamLending in reference to the loan that was taken out. I have been unsuccessful in getting in contact with a representative. I only took out a $100 loan but the company has deducted a total of $219.06 and are attempting to take out another $36.38. I would like for them to close out this account and stop any further deductions from my banking account.Desired Settlement: For the deductions from my bank account to cease.

Review: I took a loan out with this company for $400, on the 14 and 29th of the month I have received an email stating my loan was extend and they are only charging the fees. When I took the loan out I was told the loan fees were $200 and three payments would be take to cover the loan. When I log into their website they are stating amount of $600 is due and twice a month they are taking $200 in fees. I have tired calling and get a message that there is a wait time of 20-45 min and when I hold I am never able to reach a live person I am only allowed to leave a message. I have left several messages and emails with no response.Desired Settlement: I feel the $200 payments take should apply against the loan and the balance should be reduced to $200 I would like to know what day they plan to take this final payment and close my account.

Review: I took out a $300 payday loan from Green Stream Lending on 4/30/15 with a signed agreement to pay back $461.83 to which that amount was paid off on 6/8/15 in that exact amount. However, Green Stream Lending is still taking out $154.14 every two weeks even after the amount that was to be paid by of the $461.83. They have now taken out an additional $308.28. I did NOT approve for them to take anymore then the original loan amount of $461.83. I have tried to call there customer service @ [redacted] and every time it says I have over a 10 minute wait and I wait about 15 minutes and then all of a sudden it will say "Please leave a message". So I have called over 12 times to get a hold of someone, left 9 messages and have even e-mailed them 5 times to have someone contact me right away. This needs to be resolved as they are now stealing money from me..Desired Settlement: I would like my account to be credited in the amount of $308.28 and for Green Stream Lending to stop automatically taking money out of my account. I want them to provide a service that people can trust and now worry about there money being stolen if then need to borrow money for them. I would like if they actually had someone that would either answer the phone or contact people back when either left a message or an e-mail sent.

Review: I applied for a loan with green stream lending on March 1st 2015, After talking with the lady on the phone for several hours she told me last step was sending my bank stub to verify employment she never contacted me back. The funds were never transferred to my account on the next bussiness day and now is saying I owe money on friday which is my next pay! I have been calling the line non stop with no answer! I want to get out of this mess and not have nothing to do with them but I cant because they wont answer their phone. I am scared they will charge my account on my next pay which is friday and I havent received any funds from them like I was told I would! ive already been charged 3 dollars for a processing fee which I dont know what that it? CAN YOU HELP ME?Desired Settlement: I just want GREENSTREAMLENDING TO CANCEL THIS LOAN AND I DON'T WANT TO RECEIVE ANY MONEY FROM THEM ANYMORE>

Business

Response:

We spoke to customer and loan process was continuedGreen Stream Lending

Review: I have been trying to pay off my loan and I have spent days calling but there has been no response. They have charged my account fees which should have not happened if they would return my calls, emails and messages. It has been a very frustrating and costing me money.Desired Settlement: I would like to payoff my account as per the initial contract.

Business

Response:

Per our conversation with customer, payment arrangement was made for 6/11/2015. When this transaction is cleared, account will be paid off and closed.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Have tried now for several weeks to pay off loan in full via email and phone. Phone received high call volume and finally get an agent only to be put back on hold for another 45 minutes. Issues not resolved.Desired Settlement: Would like my account paid off in full as per original contract. Have now tried for two months without success.

Review: I had borrow 200.00 from this company since december 2014. I been paying 72.76 I try to reach the company to inform them I could no longer keep paying on this. I paid out over 800.00 on a 200.00 loan. I was told the loan will be paid in full and closed.But the company still taking out my account I also contact to let them I can no longer make payments do to loss income but they still taking from my account I try to reach them no response they keep extending my loan with out me even given permission to do so I closed my account. I got a new account some how the company taking from this account also without my authorization I do not know how they got my new account information.But I will like for them to stop taking from my account.Desired Settlement: I will like for my account to be closed with this company I can no longer pay them 72.76 every two weeks. I think I paid out enough which was 800.00. Also I was told my account will be closed and paid in full.

Business

Response:

As of 6/8/2015, your account with Green Stream Lending is closed and consider paid off.Thank you

Review: On 6-11-14, I applied for a pay day loan through GreenStream online. I believe the loan was for $600. Since then, I have been automatically debited $152.66 to $154.14 every 2 weeks for money that goes toward "financial fees including $4.14 interest + 150 Service Fee". This is making it impossible to pay off. My attempts to reach someone on the phone or e mail have gone unanswered. I cannot understand what the $150 Service Fee actually is and as of 8-14-14 I still owe $454.14. I had to extend the loan online after being unsuccessful in reaching a live person to speak with. I cannot continue to do business with Greenstream. As of 8-7-14 I have repaid in the amount of $923.37. I am requesting an immediate refund of $323.37 and have notified my bank to stop payment for any future debits.Desired Settlement: Immediate refund and cease on attempting to collect further monies.

Business

Response:

Customer got a loan from us on 6/11/2014. Loan amount was for $300 and fee was $152.66. This is short term loan with high fee that meant to be used for short period of time.

Customer had option of Paying off full amount by customer's due date or just paying financial fee and extend the loan to following due date. All these options were presented at the time

of the loan. Customer could contact us any time to request pay off or log into online account to set up herself.

Amount she stated in her complaint is also wrong.

We collected $152.66 on 6/20/2014, $153.85 on 7/3/2014, $154.44 on 7/18/2014 and $154.14 on 8/1/2014 in the total amount of $615.09 not $900.

At this time, Customer's account is already charged off and closed due to customer putting stop payment on our ACH transaction.

Please double check your bank statement for collected amount. No refund is possible at this time.

Thank You