GreenStream Lending

As of 6/8/2015, your account with Green Stream Lending is closed and consider paid off.Thank you

Payment plan was arranged on 5/1/2015.Thank youGreen Stream Lending

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am satisified for the most part, to resolve everything I would like the 75$ that they had know right to take back in my account, if not possible I am satisfied with closing of the account
Regards,
[redacted]

We will double check and make sure what happened with your application. As of 6/26/2015, your application had been denied and denial email should've been sent out to you last week.Second email with deny reason will be sent out within  48 hours.Once again, we are sorry about...

inconvenience.Thank You

I have e maild Mr [redacted] and will be refunding the $60 dollars back to his account, he responded tat he was ok with that and would be responding back to the Revdex.com with an update.

We are sorry to hear how you feel about our business practice. Most of online lender require customers to have Direct Deposit. That is why there was question about Direct Deposit on your application. Some other lenders do work with customer who gets paper check. We saw that you applied from one...

of marketing company's website. Please state that you receive paper Check on their application then you will be matched with lender who does not require direct deposit. 
Thank You

Customer got a loan from us on 6/11/2014. Loan amount was for $300 and fee was $152.66. This is short term loan with high fee that meant to be used for short period of time.
Customer had option of Paying off full amount by customer's due date or just paying financial fee and extend the loan...

to following due date. All these options were presented at the time
of the loan. Customer could contact us any time to request pay off or log into online account to set up herself.
Amount she stated in her complaint is also wrong.
We collected  $152.66 on 6/20/2014, $153.85 on 7/3/2014, $154.44 on 7/18/2014 and $154.14 on 8/1/2014 in the total amount of $615.09 not $900.
At this time, Customer's account is already charged off and closed due to customer putting stop payment on our ACH transaction.
Please double check your bank statement for collected amount. No refund is possible at this time.
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My application is still showing as pending which means your response is not accurate. This is probably why no email was sent and really doesn't explain the lack of response to my multiple emails and voice mails after spending 6 plus hours on hold last week.
Regards,
[redacted]

I am going to give GreenStream Lending a positive review but there are a few things that need to be worked on. I want to start out by saying that I never borrow more than I can pay off on my next paycheck. Doing this keeps my interest down to a manageable fee. If you complain about the rates, you have borrowed too much and it isn't GreenStream's fault, it's your fault. Now, with that said...here are my complaints:
1) Customer Service is NON-EXISTENT-absolutely horrible. No one is professional on the phone. If you need a manager (like I did), you will NOT get one. I was given excuses like: the manager isn't here, the manager is on lunch, we don't have managers, etc. There should be a way to speak with a senior staff member, it's ridiculous. If you send a message through the website-NO ONE ANSWERS THEM...EVER!!!
2) I called to pay my loan off in full and was told my account was delinquent. This is funny because I didn't have a payment due yet. I had just received the money a few days prior. I explained this to the unprofessional customer service rep who talked over me until I said I would call back. She had a nasty response. I called back and asked for a supervisor. She asked why and I explained the issue. She connected me with someone who was marginally better. She did fix the issue but it took too many phone calls. When I call in I usually wait 30 minutes or more. If I send an email, I get no response. If they would train their staff better, it would be easier to get correct information. I am a good customer who pays in full each time I borrow. I should have a better experience when calling or sending email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have been attempting to contact both the business and the Revdex.com to get a resoulotion on this situation. I have been attempting to contact this business to pay off a payday loan that was 100 dollars since my first due day. I have paid way more than what was owed, even paid more than the payoff should have been. Why offer a pay off If the company will continue to do as they please and take money out of customers accounts when they please. I cannot even log in to the site as the representative that process my loan entered the incorrect information. I brought this to his attention immediately and he assured me it would be fixed. This should have been a red flag yet I continued with the loan which was a huge mistake. Just curious if the business puts you on hold for hours how am I to pay off this nightmare. So far I have paid $304.26 for a $100 loan since 06/16/2016Desired Outcome: Please close my account and discontinue deducting from my account.
Regards,
[redacted]

Please check you transaction records one more time.
Customer got a loan from Green Stream Lending on 9/29/2016 and on customer's 1st payment date 10/7/2016, we debited
$44.56 from customer's bank account. I included our transaction receipt for customer.
We never debited the...

amount customer is claiming. Please let us know if there is anything else we can help to verify these info.
[redacted]

Per our phone conversation on 8/29/2016, your account was closed and considered paid off. Just want to be clear that you had good history with our company and never bounced with us which we thank you for. We never called you regarding your payment especially your place of employment. All the...

reminder and confirmation were sent out by email.Once again as of 8/29/2016, your account with Green Stream Lending is closed.
Thank You

We are sorry about the inconvenience and we will make sure what happen with our application process.For your application status, your loan application had been denied on 6/26/2015 and denial email should've been sent out to you on 6/26/2015.Once again we apologize for your experience...

and we will make sure our employees are properly informed and trainedThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tell us why heCustomer got a $150 loan with $60.59 fee and interest. Customer’s original due date was 10/5/2016.
 
Customer called in on...

10/3/2016. Our contract allows customer to pay off the loan early without any extra fee or penalty.
 
$60 customer was talking about was original fee associated with the loan.
 
There is NO extra charge being added. Customer wanted to only pay $150 (principal).
 
. We told customer that this is fee customer signed up in the contract. Nothing extra.
 
And customer called us on Monday to set this pay off and we need 1 business day to set this up and send this out for following business day. We sent out transaction on 10/4 and customer got debited on 10/5/2016. No extra fee nor interest was charge for those days we set up ACH.
 
customer was aware of the original finance charge for the loan and would be  responsible for original fee and interest,  no extra was charge was added

I had taken out a payday of $150 back in December 2015. I was supposed to make four payments of $77.02 and the loan would be paid off. I got an email saying I needed to contact them before February 5 2016 or they would extend my loan. So I tried calling at the number they provided and all it did was ring then go into a fax tone!! So I sent an email instead at the email address they also gave. I stated in the email that I tried calling and that I have no interest of extending my loan and that it should be paid off!! I still got no response back so a week later I get another email saying I didn't respond so they were going to extend my loan.I again tried to call and got the same thing so I sent another email again I got no response!! So I checked them out on the Revdex.com and found I was not the only one with a complaint against them and that they have scammed several others out of $100s to $1000s of dollars so I did like the others and filed a complaint with the Revdex.com and put a stop payment with GreenStream Lending I even tried contacting to let them know this is what I was doing through phone calls and emails and still no response!! So after the stop payment went through I got a phone call from them but I was at work and wasn't able to answer!! So I get an email in my spam folder saying they are going to take legal action and get another $1000 some dollars for the debt and then for court cost and lawyer fees they want to charge me with $3000 some odd dollars for a loan of $150 that has been more then paid off and I have gave several attempts at contacting them!!! DO NOT DO BUSINESS WITH THEM ITS A SCAM!!!

Revdex.com:
Good afternoon, font-family: arial, sans-serif;" />
 I do accept that Green Stream Lending is closing out my account.  Was unable to do it online.  I have also included some additional information for Green Stream Lending, about trying to make contact.  The dates on the complaint were telephone calls (I would be put on hold and wait and get an automated voice message stating that I would be serviced within a minute but then it would automatically hang up) didn't have the opportunity to leave message or anything.   The attached paperwork is me sending emails and fax but of course, I still never received any response and then the emails I would get to remind me of upcoming payments stopped coming.  If you need additional information, please let me know.Thank you, [redacted]

As of 6/8/2015, Your account with Green Stream Lending is closed and consider paid off.Thank you

As of 3/4/2015, you account is consider paid off and closed.Thank YouCustomer ServiceGreen Stream Lending