I signed a 2-year contract for a new refrigerator on Saturday, July 8, The refrigerator was delivered on Monday, July It was plugged in by the delivery people, then they left The refrigerator did not work The internal temperature stayed at degrees I called Aaron's on Tuesday, and they sent out the delivery person to see if it was plugged inThey then put in a call for a repair person Friday, July 14, the repair person looked at it and said it needed a new compressorThis was supposed to be a brand be refrigeratorOriginally Aaron's said if the refrigerator couldn't be repaired, they'd send another new one out, so I called them Now they're saying they can't get me another refrigerator as per the contact and wanted to send me something smallerI told them I had chosen that size for a reason and wanted them to hold up their end of the contract They were rude, snarky, and told me to just go someplace elseIn the mean time, I have a giant metal box in my
I have been going to Aaron's for year's just paid off two of my items and was working on two more,But just recently I have had problems with some of the employees well one of the employees,He is rude, and can be smart with the customer's with out you really knowing it,And it sad to say someone in a business like Aaron's to have a rude person like him,But I will say I am taking my business elsewhere
Aarons store trying to bill my husband and ion a matress and boxspring, that we do not have anymoreTried to tell the manager this he wont hear of it.One of his employees came by a month ago, to talk to us about it, we told her that they had came and picked it up a month earlierShe called the other AArons store and gave the product number of the mattress and boxspringThey confurmed that they had itShe said she would tell her boss that the matress was over at the Aarons storeAnd that it had been stransfured to the other storeThe employee told us the only person who could have done the trancefure was her boss.So this whole issue was strangeA few weeks later we found out she was fired by her boss, becouse of thisWe got told that no one was alowed to talk or serve us except the bossBosses name is [redacted] We disided we were not going to pay for that matress that they haveWe have since been constantly herrassed for the moneyWe only pay for our living room set and our f
First off I did not go to Aarons rents because I did not have creditThey had what I was looking for and I could not find it at any other store in townWhen I went to purchase my fridge from them they did not have it in stock and had to order itI specifically asked if I did the paper work that day if my payment would start that day or when I received the product and was told my payment would be on the 15th of the month after I received the productDID NOT HAPPEN weeks after I had the product I started getting Harassing phone calls asking if I was going to pay my billthat was in august and I made a payment for 11/1/today and was told I had to pay more because of their mistake in AugustNOT A GOOD BUSINESS I will tell any one that asks my opinion
What to say that Aaron in Burlington Iowa is not a very understanding place to have people get stuff cause my husband and daughter was in a very bad motorcycle accident I called and talk to Jake store manger and he said that I could keep my stuff just pay what I could each month until I could go back to work then on 8-19-Jake came to my house and told me I had to come up with hundred dollars on the 3of September to keep all my stuff then on 8-22-he called my husband and said they are coming to get my stuff in Friday ur employees and management needs to stop lying to there customers I am going to tell all my friends and family that has stuff through Aaron to let it all go back and go somewhere else to rent there stuff
Very rude staff and they try to over price merchandise and service is a joke they don't care about they're customers I will not do business with them again
On or about April 3, my wife and I entered into the Aarons department store located at [redacted] We wanted to upgrade and to add to our existing lease agreement a television set and an entertainment surround sound systemWe were met by a person by the name of [redacted] who identified himself as the "general manager" and we told him exactly what we wanted to doHe was very rude, and we had with us a relative that was also going to open account with Aarons [redacted] remarked that "you people need to understand that you have to have your paperwork together." He also said "you people never seem to get it through your head that we can't do anything for you unless you have the necessary documents." This was rude to us and in turn my wife gave him a piece of her mindWe were within our right to ask for additional items for our lease agreement as we have a $credit line with AaronsI asked for the name and telephone number of his supervisor and which he g
Recently, when checking my credit file in preparation for buying a new home, I came across an inaccurate "charge off" from Aaron RentsPlease remove In February 2012, I had to lease an HP Laptop from Aaron's Rent to Own in Elizabethton, TN as I needed a new one for work at the local newspaper when my older laptop crashedI made payments on the laptop from February through May in person while living in TN In May 2012, I relocated to Missouri to work for a newspaper in StLouis and continued making payments from Missouri to the TN Aaron's by contacting the store manager on my payment datesThe laptop was paid off in full by August Recently, I had to run a credit report as I am in the process of purchasing a home and needed to check my scores and other credit informationFor some reason, Aaron's Rents, Inchas a "charge off" on my credit file dated with a close date of December It also shows a last payment date of July when the last payment made
Sept 7,at 945am I called aaron' s ukiah can to ask if someone could fix my bed because the bed I had bought from them clapsed and I was laying on I was laying on the floorI was told to hold and was referred over to [redacted] the supervisor from the district and when I came into contact with [redacted] When I began to talk to [redacted] he was very rude right off the top of conversation he said he couldn't help meI paused for a minute because I usually never was treated so rudely but waited for explanation on why[redacted] the supervisor became more rude and sarcastic on the phone and then laughed at me for asking maybe I should call at layer time when he was in a more professional moodHe became more sarcastic more then asked what was I going to do aboutBy laughing at meI told [redacted] I wanted his supervisor and he again laughed saying what are you going to try and doSo I'm upset I have a hurt back and because of the bed calapsing on me whiling laying down I hurt my back even moreAnd
Furniture keeps breaking, the drawers keep falling out on me & my son Almost broke my year old son's footNo one seems to want to give me a new set The drawers keep falling out on my furniture almost hurt my sonI've called multiple times they alleged to have bring new furniture but it's still breakingI don't want to pay for something that keeps breaking & I would like a new set of furniture or to just have my payments cancelledI have to call multiple times to get someone to finally come outWhen they did they didn't even fix itLiterally broke as soon as they left
I rented a washer and dryer from this business and for months made my payments relatively on time I ran into financial difficulties and asked them to pick them up at wich time I was repeatedly called and treated poorly the manager went as far to ask me what I spend my money on and what my bills were that is none of his business I have been in customer service for many of years and this company has no customer service skills at all needless to say I have been asking them to pick up their merchandise for a month now and they will not pick it up and continue to harass me via phone I will never do business here again or refer anyone to this priticular store very un happy with the treatment from the so called store manager very rude person Product_Or_Service: Washer and dryer
I bought a queen size matress at AaronsHas my back hurtingNeeded a exchange The manager has failed to resolve the matterIt's been over a monthI continue to get the run aroundHe failed to give me a update alway a excuse to turn me away
I leased a pre-leased washer and dryer combo from Aarons under the agreement that a star inspection had been done on both items, as indicatedThe washer/dryer were delivered on 3/22/The washing machine was defectiveIt consistently washed clothes over and overOnce the cycle would end, it just started back over and kept washing until you hit the cancel buttonI opened the dryer to find the last persons socks in there, which lead me to believe that the "star inspection" most certainly did not take placeAs a result, I called and asked them to come get the items and issue a refundI was advised by [redacted] that this would happenThe very next day, 3/23/at 5:they were picked upToday (3/24/2016) I called to see about my refund and was advised by [redacted] that the General Manager, [redacted] ***, said "we do not do that, there will not be a refund." I requested to speak with [redacted] but he had conveniently left the building Product_Or_Service: Amana Washer/Dryer
After purchasing a washer & dryer they have both quit working as well as the loaner washer they gave us to use while trying to fix our washer After purchasing a whirlpool washer & dryer (model [redacted] & [redacted] on June 8, the washer stopped working within the 1st monthAarons brought us a loaner (an Armana which they never gave us paper work on) and sent our washer to repairAround November/December Aarons sent technicians to look at the loaner machine (Armana) they reset it, started a load & left without seeing that it worked took another payment from us on their way out & handed my husband the manual told him if he had anymore trouble to reset itTheir contract clearly states that customers are not to work on their machines to call them and they will repairAfter seeing the loaner un-repaired we called & inquired about our WhirlpoolThey had no knowledge about our washer ever being taken to repair but called us back around January to say it was deemed unrepairable
I called Aarons wanting to get my furniture picked up because I recently had purchased a new living room set from a different storeI stated that I would like to have the furniture picked up in a timely manner being that I had no room for their couches in my living roomThey scheduled to come get the furniture a week from then, which ended up being on a Tuesday evening, That day came and went and they never showed up or called to rescheduleI ended up calling them and asking them when they could come pick it up the answer to that was you will have to call back the manager is not inFor the next two weeks I kept trying to get a hold of someone that could tell me when they could come get this furniture, keep in mind I was still getting phone calls from them stating that my payment was dueAfter another week of this I finally got a hold of the manager and was given another time that they could come get the furniture, that time once again came and no one showed up, when I called I was
I find this company to be very deceptive They tell you that you can pay for the item that you rented early but, fail to convey that you will be penalizedAlso they make your monthly payment amount to equal payoff early
I am writing this complaint in regards to [redacted] the Account Manager, delivery driver, payment collector etcI say this because he is the one who delivered my furniture and assembled (messy rude and lazy about putting my furniture together FYI), BUT he is also the only one who calls when I have missed a payment by daysHe has called me during times the business is closed (8pm) yelling and screaming when he can come pick up my furniture and that what I am doing is stealing!! He has also called my place of work yelling demanding to speak to meI work for Mass Health our lines are recorded and he has no business calling my job twice a dayI do understand that both Aarons and RAC call there clients when they are behind on payment but a few days to a week is just insane to meI will not be spoken to in such a disrespectful mannerThis is a professional business and he does not conduct himself as a business manAs I am writing you this complaint my manager is handing me yet ANOTHER
I have rented products from Aaron's and the products I received are not fully functional and/or damagedI have asked for a replacement several times and they always state I will receive a newer productI never receive itThis has been going on for months nowThey are demanding payment and I'm not going to continue paying for damaged equipmentSomething needs to be done!!! Product_Or_Service: Stove
Iam leasing a Queen bed set from Aaron's and made my payment as usual of$with debit cardThe manager [redacted] called several times stating that my payment had been returned and I needed to make a payment ASAP I have contacted my bank several times and they are stating that the payment was received by Aaron' leasing [redacted] contacted me and demanded this payment saying that my account had been closed and they were coming out to pick up the bedding I have my bank statement and there is no record of a returned payment, I advised the manager of this and was repeatedly yelled at If there is a discrepency I would like to get it resolved rationally I have contacted the district office to see if this matter can be resolved Since I have received numerous discounts over the years for all of the items I purchased, for being a valued customer I dont feel as if I have not been treated fairly Please help Product_Or_Service: 10/
I signed a 2-year contract for a new refrigerator on Saturday, July 8, The refrigerator was delivered on Monday, July It was plugged in by the delivery people, then they left The refrigerator did not work The internal temperature stayed at degrees I called Aaron's on Tuesday, and they sent out the delivery person to see if it was plugged inThey then put in a call for a repair person Friday, July 14, the repair person looked at it and said it needed a new compressorThis was supposed to be a brand be refrigeratorOriginally Aaron's said if the refrigerator couldn't be repaired, they'd send another new one out, so I called them Now they're saying they can't get me another refrigerator as per the contact and wanted to send me something smallerI told them I had chosen that size for a reason and wanted them to hold up their end of the contract They were rude, snarky, and told me to just go someplace elseIn the mean time, I have a giant metal box in my
I have been going to Aaron's for year's just paid off two of my items and was working on two more,But just recently I have had problems with some of the employees well one of the employees,He is rude, and can be smart with the customer's with out you really knowing it,And it sad to say someone in a business like Aaron's to have a rude person like him,But I will say I am taking my business elsewhere
Aarons store trying to bill my husband and ion a matress and boxspring, that we do not have anymoreTried to tell the manager this he wont hear of it.One of his employees came by a month ago, to talk to us about it, we told her that they had came and picked it up a month earlierShe called the other AArons store and gave the product number of the mattress and boxspringThey confurmed that they had itShe said she would tell her boss that the matress was over at the Aarons storeAnd that it had been stransfured to the other storeThe employee told us the only person who could have done the trancefure was her boss.So this whole issue was strangeA few weeks later we found out she was fired by her boss, becouse of thisWe got told that no one was alowed to talk or serve us except the bossBosses name is [redacted] We disided we were not going to pay for that matress that they haveWe have since been constantly herrassed for the moneyWe only pay for our living room set and our f
First off I did not go to Aarons rents because I did not have creditThey had what I was looking for and I could not find it at any other store in townWhen I went to purchase my fridge from them they did not have it in stock and had to order itI specifically asked if I did the paper work that day if my payment would start that day or when I received the product and was told my payment would be on the 15th of the month after I received the productDID NOT HAPPEN weeks after I had the product I started getting Harassing phone calls asking if I was going to pay my billthat was in august and I made a payment for 11/1/today and was told I had to pay more because of their mistake in AugustNOT A GOOD BUSINESS I will tell any one that asks my opinion
What to say that Aaron in Burlington Iowa is not a very understanding place to have people get stuff cause my husband and daughter was in a very bad motorcycle accident I called and talk to Jake store manger and he said that I could keep my stuff just pay what I could each month until I could go back to work then on 8-19-Jake came to my house and told me I had to come up with hundred dollars on the 3of September to keep all my stuff then on 8-22-he called my husband and said they are coming to get my stuff in Friday ur employees and management needs to stop lying to there customers I am going to tell all my friends and family that has stuff through Aaron to let it all go back and go somewhere else to rent there stuff
Very rude staff and they try to over price merchandise and service is a joke they don't care about they're customers I will not do business with them again
On or about April 3, my wife and I entered into the Aarons department store located at [redacted] We wanted to upgrade and to add to our existing lease agreement a television set and an entertainment surround sound systemWe were met by a person by the name of [redacted] who identified himself as the "general manager" and we told him exactly what we wanted to doHe was very rude, and we had with us a relative that was also going to open account with Aarons [redacted] remarked that "you people need to understand that you have to have your paperwork together." He also said "you people never seem to get it through your head that we can't do anything for you unless you have the necessary documents." This was rude to us and in turn my wife gave him a piece of her mindWe were within our right to ask for additional items for our lease agreement as we have a $credit line with AaronsI asked for the name and telephone number of his supervisor and which he g
Recently, when checking my credit file in preparation for buying a new home, I came across an inaccurate "charge off" from Aaron RentsPlease remove In February 2012, I had to lease an HP Laptop from Aaron's Rent to Own in Elizabethton, TN as I needed a new one for work at the local newspaper when my older laptop crashedI made payments on the laptop from February through May in person while living in TN In May 2012, I relocated to Missouri to work for a newspaper in StLouis and continued making payments from Missouri to the TN Aaron's by contacting the store manager on my payment datesThe laptop was paid off in full by August Recently, I had to run a credit report as I am in the process of purchasing a home and needed to check my scores and other credit informationFor some reason, Aaron's Rents, Inchas a "charge off" on my credit file dated with a close date of December It also shows a last payment date of July when the last payment made
(Taylor Aaron's office) They were was helpful !! Thanks Darren and Jessica!! I give them a
Sept 7,at 945am I called aaron' s ukiah can to ask if someone could fix my bed because the bed I had bought from them clapsed and I was laying on I was laying on the floorI was told to hold and was referred over to [redacted] the supervisor from the district and when I came into contact with [redacted] When I began to talk to [redacted] he was very rude right off the top of conversation he said he couldn't help meI paused for a minute because I usually never was treated so rudely but waited for explanation on why[redacted] the supervisor became more rude and sarcastic on the phone and then laughed at me for asking maybe I should call at layer time when he was in a more professional moodHe became more sarcastic more then asked what was I going to do aboutBy laughing at meI told [redacted] I wanted his supervisor and he again laughed saying what are you going to try and doSo I'm upset I have a hurt back and because of the bed calapsing on me whiling laying down I hurt my back even moreAnd
Furniture keeps breaking, the drawers keep falling out on me & my son Almost broke my year old son's footNo one seems to want to give me a new set The drawers keep falling out on my furniture almost hurt my sonI've called multiple times they alleged to have bring new furniture but it's still breakingI don't want to pay for something that keeps breaking & I would like a new set of furniture or to just have my payments cancelledI have to call multiple times to get someone to finally come outWhen they did they didn't even fix itLiterally broke as soon as they left
I rented a washer and dryer from this business and for months made my payments relatively on time I ran into financial difficulties and asked them to pick them up at wich time I was repeatedly called and treated poorly the manager went as far to ask me what I spend my money on and what my bills were that is none of his business I have been in customer service for many of years and this company has no customer service skills at all needless to say I have been asking them to pick up their merchandise for a month now and they will not pick it up and continue to harass me via phone I will never do business here again or refer anyone to this priticular store very un happy with the treatment from the so called store manager very rude person Product_Or_Service: Washer and dryer
I bought a queen size matress at AaronsHas my back hurtingNeeded a exchange The manager has failed to resolve the matterIt's been over a monthI continue to get the run aroundHe failed to give me a update alway a excuse to turn me away
I leased a pre-leased washer and dryer combo from Aarons under the agreement that a star inspection had been done on both items, as indicatedThe washer/dryer were delivered on 3/22/The washing machine was defectiveIt consistently washed clothes over and overOnce the cycle would end, it just started back over and kept washing until you hit the cancel buttonI opened the dryer to find the last persons socks in there, which lead me to believe that the "star inspection" most certainly did not take placeAs a result, I called and asked them to come get the items and issue a refundI was advised by [redacted] that this would happenThe very next day, 3/23/at 5:they were picked upToday (3/24/2016) I called to see about my refund and was advised by [redacted] that the General Manager, [redacted] ***, said "we do not do that, there will not be a refund." I requested to speak with [redacted] but he had conveniently left the building Product_Or_Service: Amana Washer/Dryer
After purchasing a washer & dryer they have both quit working as well as the loaner washer they gave us to use while trying to fix our washer After purchasing a whirlpool washer & dryer (model [redacted] & [redacted] on June 8, the washer stopped working within the 1st monthAarons brought us a loaner (an Armana which they never gave us paper work on) and sent our washer to repairAround November/December Aarons sent technicians to look at the loaner machine (Armana) they reset it, started a load & left without seeing that it worked took another payment from us on their way out & handed my husband the manual told him if he had anymore trouble to reset itTheir contract clearly states that customers are not to work on their machines to call them and they will repairAfter seeing the loaner un-repaired we called & inquired about our WhirlpoolThey had no knowledge about our washer ever being taken to repair but called us back around January to say it was deemed unrepairable
I called Aarons wanting to get my furniture picked up because I recently had purchased a new living room set from a different storeI stated that I would like to have the furniture picked up in a timely manner being that I had no room for their couches in my living roomThey scheduled to come get the furniture a week from then, which ended up being on a Tuesday evening, That day came and went and they never showed up or called to rescheduleI ended up calling them and asking them when they could come pick it up the answer to that was you will have to call back the manager is not inFor the next two weeks I kept trying to get a hold of someone that could tell me when they could come get this furniture, keep in mind I was still getting phone calls from them stating that my payment was dueAfter another week of this I finally got a hold of the manager and was given another time that they could come get the furniture, that time once again came and no one showed up, when I called I was
I find this company to be very deceptive They tell you that you can pay for the item that you rented early but, fail to convey that you will be penalizedAlso they make your monthly payment amount to equal payoff early
I am writing this complaint in regards to [redacted] the Account Manager, delivery driver, payment collector etcI say this because he is the one who delivered my furniture and assembled (messy rude and lazy about putting my furniture together FYI), BUT he is also the only one who calls when I have missed a payment by daysHe has called me during times the business is closed (8pm) yelling and screaming when he can come pick up my furniture and that what I am doing is stealing!! He has also called my place of work yelling demanding to speak to meI work for Mass Health our lines are recorded and he has no business calling my job twice a dayI do understand that both Aarons and RAC call there clients when they are behind on payment but a few days to a week is just insane to meI will not be spoken to in such a disrespectful mannerThis is a professional business and he does not conduct himself as a business manAs I am writing you this complaint my manager is handing me yet ANOTHER
I have rented products from Aaron's and the products I received are not fully functional and/or damagedI have asked for a replacement several times and they always state I will receive a newer productI never receive itThis has been going on for months nowThey are demanding payment and I'm not going to continue paying for damaged equipmentSomething needs to be done!!! Product_Or_Service: Stove
Iam leasing a Queen bed set from Aaron's and made my payment as usual of$with debit cardThe manager [redacted] called several times stating that my payment had been returned and I needed to make a payment ASAP I have contacted my bank several times and they are stating that the payment was received by Aaron' leasing [redacted] contacted me and demanded this payment saying that my account had been closed and they were coming out to pick up the bedding I have my bank statement and there is no record of a returned payment, I advised the manager of this and was repeatedly yelled at If there is a discrepency I would like to get it resolved rationally I have contacted the district office to see if this matter can be resolved Since I have received numerous discounts over the years for all of the items I purchased, for being a valued customer I dont feel as if I have not been treated fairly Please help Product_Or_Service: 10/