I have a living room set and a washer and dryer from Aaron'sI call every month and have them charge my card for both itemsI get a call thisorning saying I'm behind on my washer and dryer but not my living room set How is that even possible? He said he didn't decline the living room but it declined the washer and dryerThere is always $on my card every firstSo how is there not enough and if there was a issue with payment why didn't they tell me my payment didn't go through instead of waiting no the to tell meAaron's is the fist bill I pay because I can just call the company and have them charge my card and they always say it goes through expect one time they was having problem with the Computers so I went up there to pay the payment It's always soEthics g with Aaron's since I started renting from thereIt took them almost moths for them to bring me a table that the men that work for Aaron's broke when they was delivering my living room set They call me every m
Aaron Rental previously located at S Cooper St Arlington Tx 817-419-are liars and are deceitful when getting you to enter into a contract They refuse to stand behind their word or the companies they representNEVER use Aarons they are the worst sell you stuff that has know problems even verifiable through internet research but take your money act like the will help then NOPE no more they keep your money take the product back and cut the relationship with good paying customers RUN RUN RUN live and learn but at a expense that was to high
We were told over and over it would be fixed and never had been and they harass every reference if I don't mAke it in the day payment is due There are loose threads on the ends of the arms of couch and chair the back of the couch has a huge line in it they had hidden at the store when we first seen it but as soon as we did they said they would send someone right out then the guy gets there months later says it's unacceptable and he would replace the whole back of the couch and haven't heard anything else I still make my regular payment as I agreed to do so why can't they keep up their end of the agreement
I have been a arron's customer for over 15+years and I have paid for everything I owned from them, I just rented a washer/dryer from them threw a promotion and I am not satisfied on the way I have been treated, when I started in this 5.00 promotion they didn't tell me after the 13th of sept. that I would have to give them more money, I was told that I could pay them on the 3rd of every month coming to find out that they weer frauding on their promotion. they have been calling me and harrassing me for more money, I am on a ssdi check and get paid every month on the 3rd and te first set of washer and dryer was supposed to be new but instead they sent me a used set and when I called them telling them I was having problems with the used set they ordered a new set on a wed and it was supposed to be sent to my house between 11 am- 3 pm on a friday between 11 am - 3 pm and when I called them then they told me between 3pm-7pm the same day and when I called at 7pm mark smarted off at me and told me it will be brought to my house that sat between 11am-4pm and when they came and brought the new washer and dryer in they took the old washer out and left the old dryer here and they were complaining that they couldn't get the dryer out but they wanted to hurry up and leave so they can watch a college football game on tv
I ordered some furniture online from Aarons they checked my references and said I was approvedI went into my local store upon their request to provide my debit card and ID which they then set me up with a delivery dateI then threw away my old furniture at this point it has been a week since my online application and appoval 3days before my scheduled delivery they call to inform me I had two options either I get a cosigner or make a bigger deposit (1,071) to get my furniture.....they were rude and lacked consideration....if I had over to purchase furniture why would I give it to them to rent makes no sense I would never recommend them oh and they had the nerve to call and tell me I'm behind on my payment for furniture I never received
this company used intimidation with the people I had put down as referenceThe store manager Alicia Vargas ,went out of her way and threw Facebook tried to contact me threw a friend me and her have in commonThey are not allow to do that its very clear on their contract that they can not contact anybody threw social mediaI do have an understanding that collector of a debt cant keeping harassing you after daysI am aware that I didn't make a payment for the time I wasn't here but there was no need for their actionsI felt harassed and very intimidated by this companynot only that went on and told somebody else our business with that person had no need to know Product_Or_Service: dining set/livingroom set Account_Number:***
I had bought a inch tv thru aaronsIt started glitching in november They came and picked it up either in nov or dec of to have it servicedThey gave us a smaller loaner tvThey said our tv was unrepairable and they would have to replace itBeen monthsNo replacement and given a run aroundWe are paying for a but have a inch! month wait on a replacement or repair is just not acceptable! Before we knew it woule take this long we paid off our xbox one in cashWe had sent it back for repairsWe paid for it in full before we got it back from repairsmonths after getting it back it still has the same issue it was repaired from and we were told warranty is only good days past payoffSo we let it goIn jan we purchased a living room set from themThe set had mis matched end tables and coffee table and we were told if we decided to return the set the end tables were ours to keep there just giving them to us cause its mismatchedNever put on ou
[redacted] I had a washer and dryer delivered on Wednesday 10/3/We did three loads of laundry that night and everything seemed to be working fineAlthough the next morning, we were told the apartment below us on the second floor had water stains on their ceiling and the first floor apartment was floodedCome to find out, the techs at Aaron's did not tighten the knobs tight enough which caused a leak during the three loads of laundry we did the night beforeIf the techs would have DONE THEIR JOB LIKE SUPPOSED TOO AND DID A TEST RUN ON THE WASHER, this would have been avoidedNow Aaron's is saying that because there is no damage in our apartment, they will not cover the costs of the water damage in the two apartments below because there is "no proof it started in our unit." It is ridiculousWE SHOULD NOT HAVE TO PAY FOR THE DAMAGES, WE DID NOT INSTALL THE WASHER OR DRYER AARON'S DIDThe general manager will not talk to me about the situation, some random person in the store has been playing the middle man and talking to me from the regional managerThe regional manager has not personally called me, even though has stated multiple times he will for a week nowNo one will help me and this is somehow my fault that the techs did not do their job.*
Employees are very rudeI called to pay up on my bill and try to figure out when my next payment was dueThe lady got rude with me and wouldn\'t let me talkI didn\'t understand what she was saying or explaining but she still wouldn\'t let me talkI asked to speak with a guy that I usually speak with named Rich that is usually greatHe explained the situation and then I did understand himThen I continued to tell him how the lady was being rude and he disagreed, he then started to be rudeSo I just asked him how much more I owed to pay the bill off so I wouldn\'t have to deal with Arron\'s anymore because of the rudenessI then payed off the entire billI WILL NEVER GO BACK TO ARRONSI usually go to rent a center and they are great but decided to try ARRONS out but I\'m very disappointed and will have to continue to go to rent a center again next time I need something!
The GM and Sales Manager answered every question I had when I called before I drove all the way thereThey both were extremely polite and respectfulTheir footwork made my trip extremely quick and easyI spent minimal time in the store and couldn't be happier with my merchandiseAnd the delivery drivers were just as courteous and helpful when they delivered my merchandiseThey made sure they set it up for me and went over all the information about the merchandise to make sure I understood how it worksThe whole staff was just absolutely wonderfulI am overly satisfied with my experience
I rented a laptop from them,,till I paid it off and owned it,,,you have a day warranty if it breaks,,,well day after I paid it off it lost its hArd drive and was stuck in a loop, ,,after weeks they tell me its fixed,,used it for little while and it did exactly the same thing ,,,said updating then got stuck in a loop same as first time,,looked like they tried just cleaning hard drive and put it back in,,now they have it again and won't give me a loaner or my money back,,in afraid its nit gonna work again,,I really hope you can help me get a working laptop, ,,ty Product_Or_Service: Laptop
purchasing Samsung refrigerator, contacted store 12/16, stated vegetable bin retaining water causing my vegetables to spoil, contacted again 2/stated no-one contacted me, in reference to refrigerator was pickfor repair by Alabama Power, in the course of this dilemma I was informed by my doctor I was a diabetic, of course I am still making monthly payments, contacted store again, was told refrigerator was ready by***, did not returned until April, was told "it was fixed along time ago", no one could explain what was wrong with it, neither did any one call to say it was repaired needless to say my vegetable bin trays are still filling up with water, I am unable to purchase fresh vegetables and fruits for my diet like instructed by my doctor Contacted the store Manager***, asked if I would give him until the next week(this was in June)explained I would be having surgery in July, of Course [redacted] ha not contacted me, when into the store to make July's payment, [redacted] in a manag
I live in hattiesburg msI purchased a french door refrigerator and it worked perfect for about two daysthe refrigerator quite working while the freezer worked perfectSo I contacted my dealer to notify them of the issuethey came out and called them selves fixing itfor maybe a day and right back to the same issueso I contacted them again to be told that I would be getting a replacment fridgeThat on 8/29/Im yet to receive a phone call or anythingcome in the morning im loading it up and driven to the location and dumping it in there front doorI STRONGLY INSIST THAT NOONE USE THESE PEOPLECUSTOMER SERVICE SUCKS AND THEY CHARGE TIMES THE PRICE IF YOU WERE TO BUY IT BRAND NEW FROM LOWES OR SOMEWHERE
The State we got the bedroom furniture is from Joplin MOIt was not listed in the listI chose Arkansas it is the closest state to us We got our bedroom furniture from the Aaron's rental store on [redacted] We had our mattress about a yearWe bought a box springs a the same time we got the bedroom furnitureThat was in May About weeks later my wife started breaking out with hives and soresShe went to the DermatologistShe had multiple visits they had done skin scrapings, injections, multiple medications given to herThe hives and sores were getting worseAbout 3:AM, we were up and found the bedbugs, which we collected in a bagWe have tried to get rid of them without successWe are sleeping on the couch and reclinerWe have contacted Aaron's store manager,***, of coarse he denied the bugs were from his storeI offered to show him the bugs, but he refused to look at itMy wife went to the store a week ago to pay the bill, she showed [redacted] her a
My husband and I were stereotyped by the regional manager and whoever else in the Aaron store on Two Notch Rd., his name is MarcusHave anyone else ever had any problems with this?? I can't believe that Aaron's would hire someone in a high position such as a regional manager that would actually tell a customer that he felt that we would not make their payments and pretty much that we would basically steal their merchandiseThis is after we had already paid our down payment and haven't even gotten the merchandise yet!!!! This is the first and last time that we will do business with Aaron's, because they DO NOT TREAT THEIR CUSTOMERS FAIR...AND THE REGIONAL MANAGER IS MAKING AN [redacted] OUT OF THEIR COMPANY....WE WILL BE GETTING A REFUND AND DOING BUSINESS ELSEWHERE....TO A COMPANY WHO DON'T STEREOTYPE THEIR CUSTOMERS AND KNOWS HOW TO CONDUCT PROFESSIONALISM WITH THEIR CUSTOMERS!!!! I WISH I CAN GIVE THEM NO STARS BECAUSE THAT'S WHAT THEY DESERVE!!!
I have been doing business with the same store since 2012, never had an issue always willing to work with its customers A rude man came over as a manager for the Lenoir City TN store and he is harassing customers, threatening them refusing to leave property etc When asked to leave my property he stood outside making threats I told him to only contact me by email and he blatantly said he did not want to say anything in email that could be used against him Seriously When you have had a customer that has been your customer for years purchased several items at above retail, you work with them when an issue comes up not threaten and send people repeatedly to their home
I leased a frame , box spring frame and matressI've made many payments the matress is defectiveTo the right which now has a decline which causes me to fall on the floorI called aarons and said Im not paying till replacedThey said they would come and check it out a week agoThey never came I called again today and spoke to [redacted] and he said because I'm late I owe next months payment which would be a total of $ for a bed that is broken and causes back painAlso springs make a noise
ive been leasing stuff from my local Aarons in Johnstown since they open I was one of the biggest customer at that store with a bill of a grand a month never had a problem with matt the store manger he is the best thank u matt and Aarons now iam back there after years
I ordered a bedroom set onlinepaid the first payment but I havent heard from anyone regarding a delivery date at allthe payment has already been taken from my accountthis is bad businessnow I need to cancel that order completelybut have no idea which store to calli really thought id hear from them by now
TV Advertised for month Lease or month Pay at costNow they say it's month lease or month pay cost to own I moved from TX to CO, and needed to get washer and dryer and saw a beautiful TV that had the advertising on it that said that it could be purchased at a month lease, with payments of $120/mo for just the TV, or buy it outright in monthsI knew that I would be paying the price of the TV plus interest but thought it was fair to pay $at the end of a yearWell I moved from CO to LA and was told that I couldn't take the TV out of state but that I could use their Lifetime Transfer, which would give me credit for what I paid and continue to pay at the same rate for the same or a similar TV, I didn't need the washer and dryer because I had mine when my wife came up from TX when the house soldSo I went to Aaron's here in LA and informed them of this and knew I had a couple of payments to finish my year contractSo after paying my 12th payment I stopped paying
I have a living room set and a washer and dryer from Aaron'sI call every month and have them charge my card for both itemsI get a call thisorning saying I'm behind on my washer and dryer but not my living room set How is that even possible? He said he didn't decline the living room but it declined the washer and dryerThere is always $on my card every firstSo how is there not enough and if there was a issue with payment why didn't they tell me my payment didn't go through instead of waiting no the to tell meAaron's is the fist bill I pay because I can just call the company and have them charge my card and they always say it goes through expect one time they was having problem with the Computers so I went up there to pay the payment It's always soEthics g with Aaron's since I started renting from thereIt took them almost moths for them to bring me a table that the men that work for Aaron's broke when they was delivering my living room set They call me every m
Aaron Rental previously located at S Cooper St Arlington Tx 817-419-are liars and are deceitful when getting you to enter into a contract They refuse to stand behind their word or the companies they representNEVER use Aarons they are the worst sell you stuff that has know problems even verifiable through internet research but take your money act like the will help then NOPE no more they keep your money take the product back and cut the relationship with good paying customers RUN RUN RUN live and learn but at a expense that was to high
We were told over and over it would be fixed and never had been and they harass every reference if I don't mAke it in the day payment is due There are loose threads on the ends of the arms of couch and chair the back of the couch has a huge line in it they had hidden at the store when we first seen it but as soon as we did they said they would send someone right out then the guy gets there months later says it's unacceptable and he would replace the whole back of the couch and haven't heard anything else I still make my regular payment as I agreed to do so why can't they keep up their end of the agreement
I have been a arron's customer for over 15+years and I have paid for everything I owned from them, I just rented a washer/dryer from them threw a promotion and I am not satisfied on the way I have been treated, when I started in this 5.00 promotion they didn't tell me after the 13th of sept. that I would have to give them more money, I was told that I could pay them on the 3rd of every month coming to find out that they weer frauding on their promotion. they have been calling me and harrassing me for more money, I am on a ssdi check and get paid every month on the 3rd and te first set of washer and dryer was supposed to be new but instead they sent me a used set and when I called them telling them I was having problems with the used set they ordered a new set on a wed and it was supposed to be sent to my house between 11 am- 3 pm on a friday between 11 am - 3 pm and when I called them then they told me between 3pm-7pm the same day and when I called at 7pm mark smarted off at me and told me it will be brought to my house that sat between 11am-4pm and when they came and brought the new washer and dryer in they took the old washer out and left the old dryer here and they were complaining that they couldn't get the dryer out but they wanted to hurry up and leave so they can watch a college football game on tv
I ordered some furniture online from Aarons they checked my references and said I was approvedI went into my local store upon their request to provide my debit card and ID which they then set me up with a delivery dateI then threw away my old furniture at this point it has been a week since my online application and appoval 3days before my scheduled delivery they call to inform me I had two options either I get a cosigner or make a bigger deposit (1,071) to get my furniture.....they were rude and lacked consideration....if I had over to purchase furniture why would I give it to them to rent makes no sense I would never recommend them oh and they had the nerve to call and tell me I'm behind on my payment for furniture I never received
this company used intimidation with the people I had put down as referenceThe store manager Alicia Vargas ,went out of her way and threw Facebook tried to contact me threw a friend me and her have in commonThey are not allow to do that its very clear on their contract that they can not contact anybody threw social mediaI do have an understanding that collector of a debt cant keeping harassing you after daysI am aware that I didn't make a payment for the time I wasn't here but there was no need for their actionsI felt harassed and very intimidated by this companynot only that went on and told somebody else our business with that person had no need to know Product_Or_Service: dining set/livingroom set Account_Number:***
I had bought a inch tv thru aaronsIt started glitching in november They came and picked it up either in nov or dec of to have it servicedThey gave us a smaller loaner tvThey said our tv was unrepairable and they would have to replace itBeen monthsNo replacement and given a run aroundWe are paying for a but have a inch! month wait on a replacement or repair is just not acceptable! Before we knew it woule take this long we paid off our xbox one in cashWe had sent it back for repairsWe paid for it in full before we got it back from repairsmonths after getting it back it still has the same issue it was repaired from and we were told warranty is only good days past payoffSo we let it goIn jan we purchased a living room set from themThe set had mis matched end tables and coffee table and we were told if we decided to return the set the end tables were ours to keep there just giving them to us cause its mismatchedNever put on ou
[redacted] I had a washer and dryer delivered on Wednesday 10/3/We did three loads of laundry that night and everything seemed to be working fineAlthough the next morning, we were told the apartment below us on the second floor had water stains on their ceiling and the first floor apartment was floodedCome to find out, the techs at Aaron's did not tighten the knobs tight enough which caused a leak during the three loads of laundry we did the night beforeIf the techs would have DONE THEIR JOB LIKE SUPPOSED TOO AND DID A TEST RUN ON THE WASHER, this would have been avoidedNow Aaron's is saying that because there is no damage in our apartment, they will not cover the costs of the water damage in the two apartments below because there is "no proof it started in our unit." It is ridiculousWE SHOULD NOT HAVE TO PAY FOR THE DAMAGES, WE DID NOT INSTALL THE WASHER OR DRYER AARON'S DIDThe general manager will not talk to me about the situation, some random person in the store has been playing the middle man and talking to me from the regional managerThe regional manager has not personally called me, even though has stated multiple times he will for a week nowNo one will help me and this is somehow my fault that the techs did not do their job.*
Employees are very rudeI called to pay up on my bill and try to figure out when my next payment was dueThe lady got rude with me and wouldn\'t let me talkI didn\'t understand what she was saying or explaining but she still wouldn\'t let me talkI asked to speak with a guy that I usually speak with named Rich that is usually greatHe explained the situation and then I did understand himThen I continued to tell him how the lady was being rude and he disagreed, he then started to be rudeSo I just asked him how much more I owed to pay the bill off so I wouldn\'t have to deal with Arron\'s anymore because of the rudenessI then payed off the entire billI WILL NEVER GO BACK TO ARRONSI usually go to rent a center and they are great but decided to try ARRONS out but I\'m very disappointed and will have to continue to go to rent a center again next time I need something!
The GM and Sales Manager answered every question I had when I called before I drove all the way thereThey both were extremely polite and respectfulTheir footwork made my trip extremely quick and easyI spent minimal time in the store and couldn't be happier with my merchandiseAnd the delivery drivers were just as courteous and helpful when they delivered my merchandiseThey made sure they set it up for me and went over all the information about the merchandise to make sure I understood how it worksThe whole staff was just absolutely wonderfulI am overly satisfied with my experience
I rented a laptop from them,,till I paid it off and owned it,,,you have a day warranty if it breaks,,,well day after I paid it off it lost its hArd drive and was stuck in a loop, ,,after weeks they tell me its fixed,,used it for little while and it did exactly the same thing ,,,said updating then got stuck in a loop same as first time,,looked like they tried just cleaning hard drive and put it back in,,now they have it again and won't give me a loaner or my money back,,in afraid its nit gonna work again,,I really hope you can help me get a working laptop, ,,ty Product_Or_Service: Laptop
purchasing Samsung refrigerator, contacted store 12/16, stated vegetable bin retaining water causing my vegetables to spoil, contacted again 2/stated no-one contacted me, in reference to refrigerator was pickfor repair by Alabama Power, in the course of this dilemma I was informed by my doctor I was a diabetic, of course I am still making monthly payments, contacted store again, was told refrigerator was ready by***, did not returned until April, was told "it was fixed along time ago", no one could explain what was wrong with it, neither did any one call to say it was repaired needless to say my vegetable bin trays are still filling up with water, I am unable to purchase fresh vegetables and fruits for my diet like instructed by my doctor Contacted the store Manager***, asked if I would give him until the next week(this was in June)explained I would be having surgery in July, of Course [redacted] ha not contacted me, when into the store to make July's payment, [redacted] in a manag
I live in hattiesburg msI purchased a french door refrigerator and it worked perfect for about two daysthe refrigerator quite working while the freezer worked perfectSo I contacted my dealer to notify them of the issuethey came out and called them selves fixing itfor maybe a day and right back to the same issueso I contacted them again to be told that I would be getting a replacment fridgeThat on 8/29/Im yet to receive a phone call or anythingcome in the morning im loading it up and driven to the location and dumping it in there front doorI STRONGLY INSIST THAT NOONE USE THESE PEOPLECUSTOMER SERVICE SUCKS AND THEY CHARGE TIMES THE PRICE IF YOU WERE TO BUY IT BRAND NEW FROM LOWES OR SOMEWHERE
The State we got the bedroom furniture is from Joplin MOIt was not listed in the listI chose Arkansas it is the closest state to us We got our bedroom furniture from the Aaron's rental store on [redacted] We had our mattress about a yearWe bought a box springs a the same time we got the bedroom furnitureThat was in May About weeks later my wife started breaking out with hives and soresShe went to the DermatologistShe had multiple visits they had done skin scrapings, injections, multiple medications given to herThe hives and sores were getting worseAbout 3:AM, we were up and found the bedbugs, which we collected in a bagWe have tried to get rid of them without successWe are sleeping on the couch and reclinerWe have contacted Aaron's store manager,***, of coarse he denied the bugs were from his storeI offered to show him the bugs, but he refused to look at itMy wife went to the store a week ago to pay the bill, she showed [redacted] her a
My husband and I were stereotyped by the regional manager and whoever else in the Aaron store on Two Notch Rd., his name is MarcusHave anyone else ever had any problems with this?? I can't believe that Aaron's would hire someone in a high position such as a regional manager that would actually tell a customer that he felt that we would not make their payments and pretty much that we would basically steal their merchandiseThis is after we had already paid our down payment and haven't even gotten the merchandise yet!!!! This is the first and last time that we will do business with Aaron's, because they DO NOT TREAT THEIR CUSTOMERS FAIR...AND THE REGIONAL MANAGER IS MAKING AN [redacted] OUT OF THEIR COMPANY....WE WILL BE GETTING A REFUND AND DOING BUSINESS ELSEWHERE....TO A COMPANY WHO DON'T STEREOTYPE THEIR CUSTOMERS AND KNOWS HOW TO CONDUCT PROFESSIONALISM WITH THEIR CUSTOMERS!!!! I WISH I CAN GIVE THEM NO STARS BECAUSE THAT'S WHAT THEY DESERVE!!!
I have been doing business with the same store since 2012, never had an issue always willing to work with its customers A rude man came over as a manager for the Lenoir City TN store and he is harassing customers, threatening them refusing to leave property etc When asked to leave my property he stood outside making threats I told him to only contact me by email and he blatantly said he did not want to say anything in email that could be used against him Seriously When you have had a customer that has been your customer for years purchased several items at above retail, you work with them when an issue comes up not threaten and send people repeatedly to their home
I leased a frame , box spring frame and matressI've made many payments the matress is defectiveTo the right which now has a decline which causes me to fall on the floorI called aarons and said Im not paying till replacedThey said they would come and check it out a week agoThey never came I called again today and spoke to [redacted] and he said because I'm late I owe next months payment which would be a total of $ for a bed that is broken and causes back painAlso springs make a noise
ive been leasing stuff from my local Aarons in Johnstown since they open I was one of the biggest customer at that store with a bill of a grand a month never had a problem with matt the store manger he is the best thank u matt and Aarons now iam back there after years
I ordered a bedroom set onlinepaid the first payment but I havent heard from anyone regarding a delivery date at allthe payment has already been taken from my accountthis is bad businessnow I need to cancel that order completelybut have no idea which store to calli really thought id hear from them by now
TV Advertised for month Lease or month Pay at costNow they say it's month lease or month pay cost to own I moved from TX to CO, and needed to get washer and dryer and saw a beautiful TV that had the advertising on it that said that it could be purchased at a month lease, with payments of $120/mo for just the TV, or buy it outright in monthsI knew that I would be paying the price of the TV plus interest but thought it was fair to pay $at the end of a yearWell I moved from CO to LA and was told that I couldn't take the TV out of state but that I could use their Lifetime Transfer, which would give me credit for what I paid and continue to pay at the same rate for the same or a similar TV, I didn't need the washer and dryer because I had mine when my wife came up from TX when the house soldSo I went to Aaron's here in LA and informed them of this and knew I had a couple of payments to finish my year contractSo after paying my 12th payment I stopped paying