Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: This statement is not true I have not talked to her since the complaint was filed I have not been told what the consumer was told not was I given any money This is a circle of lies to try to get this to go away Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI'm sorry for any confusion this may have causedEven though this deal is available for purchase in Canada, the deal is correctly set up to charge purchases in U.SdollarsIf you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees.The original value and discount are all listed according to USD because we'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the priceIf that letter "C" doesn't appear before the price, that means the deal is processing in U.Sdollars.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve looped in a manager who works on the ***Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Ideel Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #66902614.In ticket [redacted] it was stated:"Hi [redacted] Sorry for any inconvenienceI'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The Number on the voucher below the bar code• The date of the charge • The name of the business that was featured • Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards, [redacted] TManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementWe are unable to provide any additional credit."Regarding your rejection: I can confirm that your refund processed successfully on 11/20/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello Diego,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] your complaint: I've just canceled this order and issued a refund of $in Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lakshmi *.ManagerGroupon Customer Support

Hi [redacted] , So sorry for the trouble and the frustrationI've checked your account and can confirm that you currently have a total of $in Groupon creditThis credit is in your account and will apply to all purchases you make from this point forward Once again, we apologize for the frustration this situation has causedPlease don't hesitate in letting us know if we can assist with anything further Regards, Groupon Customer Support

Hey [redacted] I'm sorry for the frustration.We want the delivery to go smoothly too.If, for any reason, you run into additional trouble, please let us know after Sept.10th and we can look into things.If you need to contact us further about this issue, please reply to the last email you received from [redacted] We can reach back out to you and discuss further options at that time.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I am much more interested in what has actually been done rather than discussing what you intend to do Your solicitors literally called me when I was in ICU recovering from surgeryThis, after I have asked numerous times to be left aloneNot to mention that I am on the national do not call list Sincerely, [redacted]

Hello [redacted] , Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I can't apologize enough for the delayOf course, this is not the experience we want you to have when using Groupon.At this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this order from your accountPlease allow up to business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped forAgain, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen againPlease let me know if I can help with anything else.Regards, [redacted] *SupervisorGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] * Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:The action being taken stated by the manager does not resolve my issue Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, Unfortunately, since it is more than months we won't be able to provide your refund or replacementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:Sorry for the inconvenience with your accounts deactivation.For security purposes, we are unable to activate your account since multiple accounts are linkedPlease note that this decision cannot be appealed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Griupon has done this for me before, at least timesThey have taken my EXPIRIBG groupons and put them back through as GROUPON BUCKSRECENTLY EXPIRED groupons happened because I have no use for them and because IM MOVING SOON AND CANNOT FIND SOMEONE TO USE THEMI’m moving to ANOTHER STATE Sincerely, [redacted]

Hi [redacted] Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we have issued refund for $for the actual value paid by you after the discount in Groupon bucks, the refund was processed to your Groupon account on 22nd of June Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI am reviewing your most recent commenst and all internal Groupon correspondenceI will respond to you via email from [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Janette,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: We are looking into this issue now regarding the deletion request you had previously contact us aboutI will be looking into this personally and following up with the information we find out.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Marc *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support