Groupon

Deadline: 07/15/2017Customer's email address: [redacted] @gmail.com [redacted] *** [redacted] *** [redacted] [redacted] Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: EXPLANATION OF POLICY/ DEPTPROCESSES / REASSIGNMENT INFO/ ETC.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the delay to your orderOf course, this is not the experience we want you to have when using GrouponWe're always working to make sure every Groupon experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.I just checked the tracking information for your order and fortunately, it looks like it was already delivered! Hopefully you're already enjoying your purchase.As an apology for the inconvenience, I've issued you $in Groupon BucksThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Sorry for any troubleIt appears that you have made the purchase using mobile appSometimes customers accidentally make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happenedUnfortunately, this Groupon is final sale, so I am not able to issue a refundThis information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itselfThanks so much for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears you've already worked with our team and a refund was processed on 11/28/back to your card ending in [redacted] for the $chargedI can take up to business days for the refund to appear on your statement.If you have any additional questions, please reply to me in my direct email (Ticket # [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the merchant being not contactableI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Groupon Goods purchases and not receiving your items.I’ve provided more specific instructions in my direct email to you, which is ticket # [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I apologize for any confusion with your request, but it appears this issue has already been resolvedYour Groupon for Jason Troy Salon haircut was refunded on September 06, in the amount of $Please allow up to business days for this refund to fully reflect on your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint one of the managers from our merchant support team will get back to you,I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Again the business fail to recognize that the fine print can NOT change/supersede the original offer (this is shown is many court rulings)And even the customer support (see below) states the incorrect fact that the fine print supersedes the offer > it is the other way around as if the main offer and the fine print are contradictory the main offer stands [redacted] Sep 20, 10:AM CDT:For future purchases, please keep in mind that Groupon's Fine Print section supersedes all other information provided on the deal pageMore information regarding our terms and conditions can be found on the Groupon FAQ page, https://www.groupon.com/faq

Complaint: [redacted] They never tires to replace my item which was a ladies bracelet not a men's bracelet and within day they tired to sell me the same cracker for moreIt was a complete deception Groupon is just a rip off I am rejecting this response because: Sincerely, [redacted]

Hey Christine,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] I just sent you an email from our internal support systemsPlease review that email, and if you have any additional concerns, please let me know by replying directly to that email.Thank you, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your account history and I can see that you had redeemed your gift card in your aol.com account.I request you to login to the Groupon account associated with your aol.com account.If you are still unable to locate the Groupon bucks in that account, please let me knowThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence regarding your complaint concerning the accidental purchase of the [redacted] on January 28thI responded to you a moment ago via email from [redacted] @groupon.com.I am terribly sorry for this frustrating experienceUnfortunately, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for youYou can still give this away as a gift if you decide it is something that you would not like to attend or cannot attendIt appears that the supervisor that you spoke with on Jan 29, issued $in the form of Groupon Bucks to your Groupon account to help make up for the frustrating experience since we are unable to issue a full refund of this purchase for you in this instance.I’ve provided more specific instructions and more information regarding this issue in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] HManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund Status for Simplicity Laser Hair RemovalI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: it circumvents your flase advertising, gimmick pricing acheme and poor customer service It took me over hours and three weeks to get this done That is unacceptable I dont have proper gofts now for Christmas What about all my inconvenience? Im an attorney and I charge 350/hour This was a bad experience I wont use groupon unpess they rectify the situation Sincerely, [redacted]

Hi ***Thank you again for reaching out to us through the Revdex.com.I was not previously aware that you were offered the amount of $in Bucks I apologize for that oversight I have issued an additional $in Groupon Bucks, bringing your total to $ Groupon Bucks apply automatically to any future purchases, and the value doesn't expire for days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *Groupon Customer Support

Hi ***On 10/30/you placed two orders for a reservation at [redacted] The first order was placed at 8:PM CSTThis order was held for review by our website's security featuresAfter placing your order, a message was displayed that your order was processing and there would be no need to do anything elseThe second order was placed at 10:PM CSTThis order was also held for review by our website's security features.On the following day, 10/31/17, both of the orders you placed were reviewed and acceptedBecause you placed two separate orders, you were not charged twice for your purchaseYou were charged once for each purchase you madeIt looks like you successfully canceled both these orders from your Groupon account, and a refund for each was issued to your original form of payment.I hope this helps clear things up! Please let us know if we can assist you with anything else

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund for [redacted] one site one world.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards [redacted] *ManagerGroupon Customer Support