Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.It looks like your issue was resolved as requested and your refund has already been processed on 06/30/to groupon bucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Johnny,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I have notified a Groupon Stores specialist who is reviewing your request.Thank you for your patience – they will be in touch soon!If you have any additional questions, please reply to me there.Thank you again for your understanding.Regards,Revathi *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10964535, and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] Thank you for your reply, and I'm terribly sorry for the trouble you've experienced attempting to return your [redacted] MerchandiseI have reached out to our [redacted] Escalations Team to be sure that we can get this issue resolved for you as quickly as possible.Once we have a resolution, I will reach back out to you with additional informationRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can completely understand your concernAs per your email, I understand that the merchant promised you a refund, but as per our policy this voucher is not eligible for the refundHowever, I can see your recent contact with my colleague [redacted] on Trade-in.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi ***, I'm sorry for any misunderstandingIt's never our intention to mislead customers about the value of a deal Various retailers may list the same item at different prices, depending on where the item is being sold and who is selling itWhen setting our own prices, we take into account the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possibleThere may be times when we're selling a Groupon-exclusive item, and in those cases, we do our best to find comparable items to guide our pricing Groupon's goal is to provide our customers with the best deals possible, both locally and onlineGroupon Goods is no exception, and we stand behind our offersIf you aren't satisfied with the value of an item you buy from us, we happily accept returns within days of delivery (unless the Fine Print indicates the item is final sale or non-returnable) I hope this helps clarify thingsPlease let me know if there's anything else I can help you with Regards, Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:i want my money back for something that I didn't purchase!!! I've had issues with Groupon on their Getaways and didn't know I had even booked a trip until the following day! This time somehow a trip gets booked when I'm on a totally different appI just want my money back and want a call from an actual personThe computerized/automatic responses are ridiculous and a HUMAN would be nice to deal with! Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for any difficulty in receiving a callbackUnfortunately, our agents are unable to request a call for youHowever, you can do this at www.groupon.com/help, or by going to "My Stuff" on the mobile app and selecting "Contact Customer Support."I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon send this request in a separate email, using their email address associated with their Groupon account, to [redacted] The sooner we hear from them, the better we can assist.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, As previously stated to you on multiple occasions, this GLive Groupon is only refundable on the day of purchase, so we cannot honor your requestThis decision is final, and has been relayed to you multiple times via email, chat, and over the phoneI'm very sorry for any inconvenience this has caused.If you'd like the reference numbers for the conversations where this information was made clear by supervisors, they are tickets: [redacted] Your most recent contact was handled by our manager [redacted] see ticket: [redacted] We've been alerted that you have filed a dispute with your financial institution regarding this purchaseYou have every right to do soHowever, once a dispute is filed, we are prohibited from refunding or altering that order in any way.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Because of this dispute, there is truly nothing further we can do to assist you with this request and we consider this matter resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] all they said they were looking in to it, I still am not getting paid

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: We are able to reach out to the merchant here to see if they can provide any additional information.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] * Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, to confirm, Groupon has only charged you $on 5/for gg-hosta-perennial-mixed-plants.What appears happened is that when on the gardeningproducts4less shopping cart to place the order, the Groupon Redemption code was not entered correctlyThis led to you being charged full price by the merchantEntering the Groupon redemption code correctly would have led to a price of $in the gardeningproducts4less shopping cartWe have confirmed that your code is still valid and working properly (See attached screenshot)In order to receive a refund of the amount charged by the merchant, you would need to contact gardeningproducts4less directly as we did not deduct those fundsYou may find their contact information, including a phone number for them at the link below[redacted] If you are having trouble with redeeming the deal using our redemption code, we would be more than happy to help with thatIf you have any additional questions, please reply to me in the email we have just sent you.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hi [redacted] ,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt looks like the account was reactivated, so you should have access to it nowThe account had been deleted due to inactivity, or failing to maintain it by making any purchases within the last yearIf you happen to run into this again, feel free to reach out to us and we should be able to reactivate your accountI've added $in Groupon Bucks back to your account to use toward future purchases.This credit is available in your account immediately, does not expire, and will automatically apply to your future purchases until it runs outYou can see your Groupon Bucks ba [redacted] by clicking on your name in the top right corner of Groupon.comYour Bucks will be displayed at the top of your My Groupons page.Please enjoy and let us know if we can help you further.Regards, [redacted] H.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am very sorry for the trouble you've had attempting to schedule with this merchantWe have confirmed that this merchant is still open and honoring vouchersIn addition to their phone number listed in the redemption instructions, you can make reservations via email: [redacted] We want to make sure we're doing what we can to assist as we are unable to issue refunds beyond days of purchase unless we've confirmed a merchant is unable to honor Groupons.While we cannot provide a refund for this voucher, we are still able to take advantage of our Trade In programI’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/29) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Unfortunately we will not be able to accept a return for this item per our Return Policy (http://gr.pn/GoodsReturns)It was also included in the Fine Print of this purchase that they are "final sale" as well as a sizing chart for customers to review (http://groupon.com/deals/gg-active-womens-sporting-shorts-6-pack) I'm very sorry for the trouble and I wish we had more options to offer but we will not be able to accept a return or honor your request for a refund Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have ordered product from living social and the same issue happened and the were nice enough to refund meI don't understand how Groupon is getting away with robbing people of their money and advertising a productFirst of all these were supposed to be like compression shorts which they are not the are underwear (boy shorts) ADVERTISEMENT! the sizeing is totally off I needed a large and what I ordered the tag says a large but its probably a large in kids sizeI will be letting everyone I know that uses Groupon not to patronize your businessI feel this is not fair you haven't tried to compensate me in any kind of wayNow I'm stuck with a product I can't even use

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:For your concern with Groupon GetawaysI'm sending your information along to a customer support representative on our Getaways team, they will be in touch soon.For the concern with your goods purchase, I wasn't able to tell from your email which Groupon you're referring toIf you let me know the name of the deal that you purchased, I can certainly look into this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi ***I have also responded to you with a direct message from our Customer Support system earlier today.For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed[redacted] *Manager Groupon Customer Support