Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 04/26/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at [redacted] I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] In the response dated March 26, the business said they would have an account specialist 'follow up with you directly to elaborate on this issue'.As of today, March 29, I have not heard from an account specialist (or anyone else at the business)My account is still inactive, and the order I placed has not been fulfilled Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and with [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hi ***I apologize for the delay in responding! We're currently experiencing an unusually high volume of requests, but we are working hard to get back to everyone as soon as we can.Sorry for the trouble you had making purchases with your accountWe investigated this further and fixed the problem you were having, so you should be able to reattempt the purchase at your earliest convenience.Please let me know if there is anything else I can do to help.Regards, [redacted] S.Account SpecialistGroupon Inc."Following this interaction with [redacted] you were able to successfully able to complete your purchase for Xtreme Craze.In ticket [redacted] , it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint on the error that you are receiving while purchaing the Xtreme Craze Groupon:I apologize for the confusion.If a deal is very popular during its first appearance on our site, we'll occasionally reopen the deal to new purchasers so they can share in the loveWhen we featured this deal previously, you purchased the maximum number of Groupons, so unfortunately, you will not be able to purchase more as a gift or for yourself.The Fine Print section for the deal (found just below the image on the purchase page) limits the number of Groupons per customerNot all Groupons have this restriction, but this business requested a limit as a condition for offering this great deal and to ensure the best customer experience.Again, I am very sorry for any confusionPlease let me know if I can help you further.Regards, [redacted] **ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Unfortunaley, I'm unable to call you at this timeHowever, you can request a call back from our websitePlease follow the instructions below:• Sign into your account at www.groupon.com• Click the 'HELP' button in the top right corner of the page(https://www.groupon.com/customer_support#select-issue) • Please choose the order or the issue you want to address and click continue(If it is a general issue please click continue without selecting an order.)• You would be able to view the "Request a Call" tab just below the live chat box.• Click the word and fill in the details and submit as "Talk to Groupon".Please know that you will see the callback option only from 08:AM to 06:PM (CST)."Regarding your rejection: Given the ongoing issues you encountered while trying to request a call on our site, I personally called and spoke with you on 10/25/As we covered in our phone call that for security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentThis was able to be resolved when you worked with our CSR [redacted] so you could complete your purchaseWe also discussed the fine print restrictions on how they do not cover just a live deal however every time that deal is ran for the lifetime of your Groupon accountAs you have reached the maximum amount that can be purchase for one of the options for Xtreme Craze which was covered by our CSR [redacted] .Lastly, you asked about information on other accounts not in your nameAs concluded, these accounts were family members of yoursFor security purposes, we are unable to share information or modify anyone else's account without their direct consent.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I have reviewed your Goods Order # [redacted] and I see that your order is deliveredPlease let me know if you need any further assistance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *Manager Groupon Customer Support

Hey [redacted] I looked over our records and noticed that this issue was fully resolved on Wednesday earlier this week when you worked directly with [redacted] **I replied to you in internal thread [redacted] and if you have any additional questions, please reply to me there.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund Or Exchange IssuesUnfortunately, this Groupon is considered final sale after days from the date of purchase so we won't be able to issue a refundHowever, the offer to trade this in for Groupon bucks to be used for something else still stands.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Supportwhy here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementPlease let me know if there is anything else I can do for youThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I simply got a cookie cutter response, Groupon failed to resolve my issues, they had a lazy response simply reinstating my account.I made it very clear to them in multiple emails that they should never have suspended my account in the first place, I had Groupons that I had purchased for specific evenings that were arranged with friends, I sent them emails letting them know this and that it was urgent to reinstate my account, as a result I still went to my friends event but had to pay out of pocket for the event instead of taking advantage of the Groupon I had boughtThat Groupon expired during this suspended period and I have no use for it but am also out of pocket having to pay full price at the venueI was also unable to use Groupon during this time of which I also had plans to buy and use certain Groupons again costing me money that it should not haveThis is evident in the fact that they have reinstated my account, showing that there was no good reason to have done so in the first places especially considering it was I who informed them in the first place.I want a full explanation of what happened why it happened and why they never responded to my emails and had I not gone to these lengths I would have not gotten anywhere, WHY?I want the issues regarding not being able to use my paid for products dealt with in a fair way that reflects my lose.I want to know why they disrespectfully responded to me and Revdex.com in a way that was just intended to try and quickly resolve an issue that they don't want to deal with.I am currently speaking with the press and it will be in their best interest to show some respect in the resolution to this issue or they will not fair well in the article Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: A refund was issued to your original form of payment.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We received a dispute from [redacted] When we received this dispute, we ended up issuing a refund due to this requestUnfortunately, we are not able to issue a refund between the refunded price and the price you paid with the merchant.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We've previously offered to trade this voucher in, but did not get a replyI’ve provided more specific instructions in my direct email to you at your berkeley.edu email address that is associated with your Groupon accountIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: You charged my credit card for something I did not orderNow I have to find somebody to give a friend access to my email account, print 9ff a label and deliver it to my houseThat is unacceptable! You trick your customers with advertising of the productThen when I order the item you send me something differentIf you ordered a Camaro from the Chevrolet and they sent you Prius, you would say advertisingSolve the problem you createdWhy is it so hard for you to do the right thing? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They are simply stating their day return policy and not taking ownership that they shipped two soup cans in place of a $electronic itemI don't think the day return policy should be an excuse to avoid the fact they shipped an item of no value, I am sure if I received a high dollar item in place of something worth $and notified them, they would replace my itemOn top of that, I explained this was a Christmas giftA lot of people order Christmas gifts in advance and wrap them, not opening right awayI trusted the [redacted] Echo box had an [redacted] Echo in there I am very disappointed with Groupon Sincerely, [redacted] ***

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleWhile we were able to refund your Groupon purchase, we do not have the ability to compensate you for exchange rates charged by the banking institution.I can understand that this was a very frustrating circumstance, so as an apology, I have issued $in Groupon Bucks to your accountThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com [redacted] your Groupon Bucks balance is displayed in the top rightPlease understand that while were are happy to issue the Groupon credit as an apology this time around, we will not be able to issue any additional credit, and in the future, would not be able to provide compensation for exchange rates.My sincere apologies again for this experiencePlease let us know if you have further questions.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your disappointing experiencePlease send us a photo of the product delivered to you so that we can check and assist you accordingly on the sameAlso we’ll be happy to reach out to the merchant on your behalfWe'll need your ticket number, which you have received while contacting the merchantOnce we get a reply, we will check and assist you accordingly Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:Sorry for any trouble! Unfortunately, we are unable to identify which specific groupon purchase you are referring to, but on checking your account it looks like there were several handbag purchases made on your account and all of them have been cancelledAlso a refund of $has been issued in groupon bucks to your accountI can confirm that your refund processed successfully on 07/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Since your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I am a manager here at GrouponI am sorry about the delayed responseI appreciate your patience while I reviewed your situation For the trouble, I’ve placed $Groupon credit in your accountThe credit is available immediately in your account, never expires, and automatically applies to your future purchases.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.We have reviewed your request, but unfortunately will not be able to issue a refund for this purchaseAs communicated previously, for this event, all sales are final.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/gl-chris-young-73As we understand you were attempting to apply a 20% off discount code to your order, to make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards, [redacted] *SupervisorGroupon Customer Support

Hello Annette,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Josh in ticket #62786605.In the above ticket, Josh asked you for information to verify which purchase you were speaking of, as it wasn't clearWhile it's true that we won't just reach out randomly to ask for personal information, we can and will ask for things like the last digits of the credit card used and date of purchase if ever we need to research an order.Regarding Printerpix: The only unredeemed voucher for Printerpix in your account is order This was purchased on 3/28/and expired on 6/26/This can be found in your account by visiting the full site, hovering your mouse over your name in the right corner, and going to "My Groupons." Once there, you can filter by 'Available' or 'Expired'If you select 'Expired', you will find this voucher, which can still be used for the $value paidFor expired vouchers, please contact the merchant in order to use more easilyThey can be reached at 1-888-322-or via email at [email protected] Bluebird Massage: This is order 502013085, and was redeemed on 9/22/We will not be refunding an order for which the service was already receivedYou can find this purchase in the 'Redeemed' section of the My Groupons page.Regarding the Privagio Yoga apparel: You had six separate orders for these items, and all six were refunded by our refund processing warehouse on 7/27/It can take up to business days for the individual refunds to fully reflect on your statement, but they all processed the same dayFor reference, those six order numbers are: 734591569, 734597425, 734591571, 734597427, 734591573, and 734597429.I'm very sorry for any frustration you have experienced with our CS team, but we have tried to assist you throughout this processWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,Shaun HManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I made the initial purchase on Dec and cancelled it about minutes later; I was not given a refund when they responded to my request on Dec 7th, and after I quoted their own policy back to them and then again quoted their policy back to them on Dec 9th, I finally initiated a dispute with my credit card company and filed this complaint with the Revdex.comSubsequent to those actions, it took until Dec 14th before I was contacted by the company at which point they determined that they would, in fact, finally honor their own written policyNow that they have finally provided the refund they should have when I initially requested it within their own policy guidelines, the resolution is satisfactory to meThe fact that I only got resolution after taking multiple steps that should not have been necessary, require that I make note that I reject that this business made or will in the future make any good faith efforts to respect their customers throughout their purchases Sincerely, [redacted]