Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"On the original screen where you made this purchase, http://www.groupon.com/deals/viator-ripleys-aquarium-of-canada, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"DEAL FEATURED AND CHARGED IN US CURRENCY"Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue the price difference."I must agree with the earlier conclusion, and I have verified that this was always featured in US dollarsWhile it is true that we need to edit a deal from time to time, I have researched this deal, and it has never been edited in any wayAs we never advertised this in Canadian currency, I cannot issue any form of refund to you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIf you have any additional questions, please reply to me there.Regarding your complaint:I apologize for any trouble you and your wife had while trying to redeem your [redacted] voucher.It looks like this has already been taken care of as I see that you contacted us directly on May 9thOur Service Enhancement Team refunded the voucher to your original form of payment, a [redacted] ending in ***, on 5/11/17.Again, if you have any additional questions, please reply directly to the email I sent you from [redacted] @groupon.com.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Pam,Thank you for your replyI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] was able to find your purchases with the information providedThey were listed under a different email address, which would explain why you were unable to see those in the account you're currently signed in onIt appears the two items were delivered to your address on 2/I'm sorry you did not receive themI've gone ahead and refunded those orders for you and issued you extra credit as an apologyYou can see further details and instructions in my direct email from [email protected] you for your understanding.Regards,Megan SManagerGroupon Customer Suppo

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I have resent the email that you should have received previously.I’ve provided more specific instructions in my direct email to you.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have been refunded for the money.I am disappointed in this business and do not recommend it to other customersThank you Revdex.com for all your help without you this company would have taken advantage of me as a customer Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I would like first like to apologize for the trouble you've had in redeeming your Groupon voucher at [redacted] Pizza Our intention is to connect our customers with quality experiencesI apologize that this visit was not a reflection of that I have since refunded you in full $back Groupon Bucks, which is how this was purchased These Bucks will not expire.In regards to the voucher for Brazilian Hair Straightening Treatment and Haircut at [redacted] Hair Studio, we are unable to refund anything after days of purchase As you mentioned, the Fine Print does state that the promotional value does expire after days of purchase, but the amount that you paid can still be used towards the same service at the salonI do apologize if this is an inconvenience for you, however I see that we were able to refund this purchase to Groupon Bucks, which can be used to purchase anything on Groupon I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears that this has already been taken care of, and a full refund was processed to your original form of payment on 8/31/for the order in question.I've provided more information in my direct email to youIf you have any additional questions, please reply to me there and I will be happy to helpRegards, [redacted] *SupervisorGroupon Customer Support

Hello Rosann,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Delivery of Order"i want to purchase the target cards for the price on groupon"I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Zac GManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint of accessing your Groupon account.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] TManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your request l see that your vouchers refund as been processed as mentioned below for your reference.viator-shannon-scott-- $refund processed on 09/07/2017viator-madison-tour-company-llc - refund processed on 11/10/2017got-ghosts-paranormal-activity-tour-1- $refund processed on 11/28/2017I would like to apologize that we could not process refund on your request initiallyOur intentions are always to give our customers the best and simplest experienceI sincerely take this opportunity to apologize that there was delay in processing your refunds.Please allow up to business days for this refund to fully reflect on your statement Thank you for your understanding If you have any further questions, please let me know.Regards,***ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I'm sorry that the deal you purchased for LV Audio & Customs didn't live up to your expectations This is never the experience that we want you to have.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.It looks like your issue was resolved as requested and your refund has already been processed on 06/30/to groupon bucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry you weren't able to purchase deal! We're only able to offer a limited number of vouchers for any given deal, and this one sold out pretty quickly, I'm afraid.Although I can't get you this deal, this is just one of many special limited deals we'll be offering for businesses you already loveIt's a little something we do to encourage you to browse around the site and check Groupon firstKeep coming back and I'm sure we'll have something to excite you soon!Additionally, the transaction entry you see is a pre-authorized charge we ran to store your card - we never captured this amountThis pending charge should disappear from your statement in a few days once the authorization expires.These types of charges don't show up on everyone's statements because they are not permanent and will disappear after a few days.I'm very sorry for this inconvenienceI have issued a $Groupon credit into your account for all the troubleThe credit will automatically apply to your future purchase and expire in daysPlease let me know if I can help you further.Take care, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Under circumstances, we must deny a refund request for a redeemed Groupon from four years in the past, as our refund policy is three daysThat said, we do our best to vet each merchant at the time a deal is run on our siteI can see that historically, we did receive complaints about this merchant, and due to this, we discontinued this Groupon in All customers who had not redeemed their vouchers received a refund to Groupon Bucks at that time.Given the circumstances here, I understand your frustrationI apologize for the inconvenient interaction with our CS teamWhile I cannot refund this to your credit card for a purchase this old, I have issued $in Groupon Bucks on your accountGroupon Bucks automatically apply to any future purchases until the entire amount is spent, and these Bucks do not expire for days.Again, we apologize for this frustrating situationThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] Thanks for your replyAs an exception to our regular 3-day return policy, we're issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: I am rejecting this response because: There is still no attempt to resolve and I don't know why so much time is elapsing without an attempt to resolve Sincerely, Jenifer [redacted]