Groupon

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Joshua *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I can understand your frustration when you are not able to redeem your Groupon as intendedI apologize for our delay in resolving this matter for youI've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work withI apologize again for any inconveniencePlease don't hesitate to let me know if there is anything else I can do for youI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"As previously stated, the room rate of the date you selected for your reservation was advertised as $for one nightTaxes and fees of $were added to your purchase, and your total of $was displayed at the checkout screen before you completed your purchase.The deal option you purchased was a Double-Queen StudioYou did not pay an additional fee for an oceanfront viewYour reservation correctly stated the room option you paid for, a Double-Queen Studio.The resort fee of $+ tax you paid at checkout does include parking at the hotelYou stated both hotel parking lots were fullThe [redacted] Beach Inn cannot control how quickly their parking lots fill up, nor can Groupon.Unfortunately, we are not able to issue a refund for your reservationWe spoke with the hotel and they confirmed you were a no-show for your reservationThe hotel further confirmed that when you contacted them on your day of cheyou were informed that the full cancellation penalty would applyYour reservation remains non-refundable."Regarding your complaint: While I absolutely understand your frustration, we did reach out to the business on your behalf and were unable to get approval from the property to refund your booking as an exceptionGroupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I am sorry that I we were unable to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , [redacted] replied to you and stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for the trouble with the voucher value.I've gone ahead and issued $in Groupon Bucks to your account for use towards your next purchase.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Groupon is always looking for ways to improve your experience and we will do our best to make sure this doesn't happen againIf there is anything further I can do to help please do not hesitate to get in touch by replying directly to this email.Regards,***ManagerGroupon Customer Support"Regarding your rejection: This conversion to original form of payment refund was processed on 10/22/As stated, please allow up to business days for this refund to fully post to your statement.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: is not acceptable for chargeAnd then there telling me dispute with my credit card companyWhich shows they know this is not right Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI have also responded to you with a direct message from our Customer Support system earlier today.For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I was contacted outside of the Revdex.com system in order to come to a resolution with GrouponI had to point out several times their misleading advertising tactics in order to come to a conclusion with themI also find it misleading of them to post this simple response instead of showing several days of back and forth of their customer service apologizing for me being confused for statements made in both email and phone conversations and basically blaming the consumer for their own misleading ads, because as one of their employees so a wrongly put it "we send out hundreds of emails and cannot be guarantee it is correct." I will keep in mind their view of advertising when choosing where to spend my money in the future Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the Merchant support team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Merchant Support Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”

Complaint: I am rejecting this response because:This is not new information and still solves nothingI am still out the money and still out the working productA day warranty means nothing when there were no instructions included, nor a warranty actually provided Sincerely, Jacqueline [redacted]

Complaint: [redacted] I am rejecting this response because: I believe this is a fraudGroupon.com sold me an item that had no longer existed in the marketGroupon.com shall fully responsible for ensuring products/services they are selling are legit Sincerely, [redacted] ***

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleYour refund processed successfully on 11/to the card ending in It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I am not able to regift this grouponDuring this transaction, the first operators were able to identify this Groupon as unused, but when I requested to speak to a supervisor, this so called supervisor advised me that the groupon had been validated in August - WHICH IS A LIE!!!!!! It was never used!!!!!!!! How can I regift something that you guys fraudulently validated or reported to me that it was used???? If you would like to now go back and allow me to regift the value of the groupon, then fineBut as it stands now, you have effectively robbed me of my money SHAME ON YOU!!!! There were times of refunds being issued - I do not dispute that, but I think that the reasons for refund should be taken into account - like the MERCHANDISE NEVER CAME AFTER 1/ MONTHS OF WAITING!!!!!! I do not believe that I am being unreasonable I didnt ask a for a refund of my money I asked for Groupon bucks so that I can continue to utilize Groupon How is not resolving my issue supossed to be a satisfactory resolution Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: As per your order tracking number, [redacted] , it appears the product was delivered on 8/16/at 11:am.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like this issue has already been taken care of and we've already issued a full refund for the order.I’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it states:"I am truly sorry to hear about your disappointing experienceWe completely apologize for the inconvenience caused with receiving the voucher and also about the refund requested.However as per the system I can see that the order has been refunded to you on 09/11/back to your account and you would have received an email regarding the sameAlso $credits has been provided for the inconvenience you have facedThus kindly check your account to confirm on the refund and the compensation."Regarding your complaint: I absolutely understand the frustrationI can confirm that you were originally refunded a total of $back to your original form of payment, as well as provided $in Groupon Bucks to your accountI am happy to issue an additional $as a courtesy and for the inconvenience.This credit is available immediately, will automatically apply towards future purchases and will expire within days if left unused.we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the continued frustrationOn 04/18/you purchased a stay for just night at the [redacted] LodgeWe did reach out to the hotel on your behalf to see if we could cancel the orderUnfortunately we did not get approval for a cancellation Once the cancellation deadline on a reservation passes, we aren't able to process a refund without the hotel's permissionAs stated by [redacted] * we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comRegarding your complaint: Unfortunately, this Groupon is final sale, so I am not able to issue a refundOn the original screen where you made this purchase, http://www.groupon.com/deals/viator-river-street-riverboat-company, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal along with any information that you should know before making your purchaseIn this case, the restriction in question is found on the Viator Voucher Terms page, which can be accessed directly from the Fine Print: ""Groupon voucher Terms of Sale and Extraordinary Event Policy do not applySee [redacted] voucher terms under [redacted] Vouchers" here."" https://www.viator.com/terms-and-conditions#vouchers I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming these Groupon vouchersWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.Regarding your vouchers for [redacted] Skincare and Advanced Therapeutics, there are some cases in which a business may be closed and hence you will not be able to contact them to redeem your vouchers, but fortunately, it doesn't happen too often.After reviewing our history with these businesses, I don't see that we've had any reports of them being not contactableBefore we can issue any refunds, we'll need to reach out to the business so that you can redeem your voucher as originally plannedAlso, the business may not be aware that this is a problem, so we want to make sure we've given them the opportunity to make this rightWith your first disappointing experience, we wanted to make things right and hence we offered a Traoption where you can exchange the voucher for another deal that may interest youHowever, we did understand your situation, and we see that you're a loyal Groupon customer and because that was the first time you've contacted us about something like this, we were happy to go ahead and issue the refunds to your card.We hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: You should have received an email confirming this purchase with all the information you needIf you don't have that email, you can also find a breakdown of the transaction for any Groupon you've purchased right in your account.The amount paid for [redacted] Magazine Subscription was $I've checked your account and it appears that your Groupon was redeemed by the business on Apr 07, If this seems like it may be an error, please let me know and I'll gladly investigate this further.We're always happy to help facilitate redemption for our customersWe want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened outWith that said, while we're doing everything we can, I can't guarantee that we'll be able to resolve this in a timely fashionIf you prefer not to wait for a resolution, I understand and can issue a refund to your original form of paymentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support