Guitar center

Dear MrM [redacted] , Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center purchaseAfter a bit of research into your situation, I made contact with MrRobert Rinehart, a member of our management teamHe has since updated me on your correspondences, and has informed me that the two of you are working together to get this resolved through the store I see that MrRinehart has offered to discount a purchase to make up for your traveling expensesI am very glad that he has been so attentive to your concerns, and I sincerely hope that we can get this completely resolved for youIn the meantime, if you have any questions or concerns, please do not hesitate to contact meI would be happy to assist in any way possible W [redacted] Customer Service Supervisor [redacted] @guitarcenter.com

Complaint: I am rejecting this response because: Regards, B [redacted] The online purchase you referenced was a separate order For that particular guitar amplifier, I purchased it online because it was marked as "excellent" condition, i.ewithout any scratches or marks When I went to the West LA Guitar Center to pick it up, I noticed the amplifier was covered with scratches so I never took it home and returned it on the spot.The transaction I am referring to, as I have clearly noted in my complaint, was an in-store purchase from the Hollywood Guitar Center where I purchased because I was told I would receive Guitar Center Bucks as part of the promotion If you are claiming the $Guitar Center Bucks I received were from the online purchase that was returned, what happened to the Guitar Center Bucks from my in-store purchase?The existence of the promotion was the sole reason I purchased the guitar amplifier from Guitar Center If you are not going to honor that promotion, and honor it as it was marketed to consumers, then I will gladly arrange to have your company issue a refund for all items purchased including the guitar amplifier

Customer went back to the store and was issued a check for the unitWe sent him a $credit as wellCustomer is happy with the outcome

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10344842, and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: I am rejecting this response because: I placed this order on a Monday I was told on Wednesday that it was going out for delivery Friday, as I check on tracking information, I find out that the transaction won't be honored So, if not for my phone call, how much longer would it have taken to find that out? That is a lot of time You're telling me it takes that long for the Guitar Center system to update their inventory system? In this day of automation and a company so large, I find it hard to believe that their system allows this situation to be created At the very least, their system should not have accepted orders above their availability and created my back-order situation.I feel the price I placed my order for should be honored...new model or not It was their staff that informed me my guitar was to be shipped that day It is their system that created this situation They were happy to take my money even though they didn't have the item (yes, they are going to refund me....thats does not make it right) Their offer is, per their words, a promotion they're currently running, so they're not going out of their way to satisfy what I think is easily rectifiable and the right thing to do Regards, R [redacted]

The purchase date on this item was The customer customer had days after the initial sale date to return or exchange the merchandise should any issues arise The customer mentioned that he first contacted the store about the problem months ago (which was still nearly months passed his day in store return period)Unfortunately due to the amount of time that has passed we will not be able to honor any sort of exchange or replacement on the turntable/partsThe store has already offered to sell the customer DJ needles at dealer cost as an accommodationAt this time there is no way to prove that the store sold the customer a Used itemHad that been the case, the customer more than likely would have brought the item back for an exchange within the first days

Complaint: I am rejecting this response because: Explanations are absolutely short of any long term resolution to the issueGC is not even admitting guilt and is blaming computer software as the culprit The real problem is that the issue happened multiple times and that the business is not providing a credible resolution or promise that this will not happen to any other clients in the future Also the clients that were affected by the prior problems are not given satisfactory resolutions Regards, [redacted]

Dear MrW***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderAfter reviewing your account, I do see that you purchased a level used Zildjian Project crashThe backorder notifications that you received for your order was a result of a system errorThis error should have been recognized by one of the representatives that you spoke withI am very sorry that you were provided inaccurate shipping timeframes, and I assure you that I will review your situation with the representatives who assisted you, to avoid confusion in the futureI would be happy to add a $credit to your Guitar Center account, if you would like to use it towards a purchase in the futureAdditionally, if you are interested in a different crash cymbal, I would be happy to assist you in finding a comparable cymbal to the one you had original purchasedWe have many drum experts on hand, who I'm sure, would be happy to recommend some alternatives for youPlease let me know your thoughtsIf you have any other questions or concerns, please do not hesitate to contact meBest, W [redacted] @guitarcenter.com

Complaint: I am rejecting this response because: The issues is still not resolvedTheir response requested that I send them screen shots directlyI have sent them directly to W [redacted] @guitarcenter.com as requested in their response Regards, M [redacted]

Dear C***, Thank you for your responseAt this time, Guitar Center has processed a refund for the Antares Auto Tune Native Software downloadWe sincerely apologize for the difficulties you have experiencedYou should see the refund of $process to your original payment method within 3-business daysIn the future, please understand that software is typically nonrefundable due to copyright lawsWe have made an exception as a onetime courtesy, but any further software difficulties will require that we attempt all troubleshooting opportunities before we can offer a refundIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Customer is in contact with the store manager and they are working on a resolution

The La Mesa Guitar Center store has ordered a New in Box keyboard to be sent to the store for pickupThe customer has been notified and will stop by the store to pick up the unit once it arrives

Complaint: I am rejecting this response because:The information Guitar Center is providing for their case is falseThe actual Guitar Center location was closed during the transaction when I purchased the Kemper ampGuitar Center is claiming that a customer in the store made a down payment for the product at the same time I paid for it onlineLooking over complaints (online) made about guitar center order cancellations—I see this is their typical response: someone else paid for the item in the store (just before the person making the transaction online)It seems this response works every time for guitar center Regards, S [redacted] ***

Dear MrM***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent orderAfter reviewing your account, I do see that you spoke with a member of our management team on November 25th, and requested that we return your original order and refund the purchase priceAt the time of your call, MrC [redacted] did confirm that the return was in our system for order # GC Due to the inconvenience you experienced with your original order, MrC*** offered to upgrade your replacement orders shipping to next day air, free of charge (originally $51.00)I see that the replacement offer was declined, and you requested to cancel order # GC1***According to our system, on November 25th an order cancellation email was sent to the email address that we have on file for you ( [redacted] @gmail.com)Additionally, MrC*** offered to provide a $gift card for the trouble you had experienced, and that offer was also declinedAt this time, it does appear that your desired settlement has been metYour original order was successfully returned and the refund has been processedWe have also canceled your replacement order per your requestAgain, I apologize for the difficulties you have experiencedIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] ***Customer Service Supervisor [redacted] @guitarcenter.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10023583, and find that this resolution is satisfactory to me I have returned the guitars listed in the complaint to the Syracuse store and the guitar stand was replaced with another I have also been refunded the shipping cost of the Jaguar In addition I am still waiting to be refunded the shipping for the Jay Turser Tele (sold as a Telecaster, a trademarked term, which the guitar is not) and as Guitar Center mentioned I am still awaiting the replacement guitar Regards, [redacted]

Complaint: I am rejecting this response because: No refund was given at any pointI have statements that prove I have been paying on the synthesizer for the past year hindering me to make payments on other itemsAlso I was told I would receive a phone call within hours after investigating the issue with Guitar Center Customer Service on 6/15/No one has returned my call to talk about anythingAlso, this is not the first time this has happenedRecords from my home store in Pittsburgh PA, Customer Service, Synchrony Bank and any store I order from online do not always match Regards, J [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11737692, and find that this resolution is satisfactory to me I need to know what phone number to call to place an order Regards, J [redacted] ***

Dear MrL***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Guitar Center purchaseAfter reviewing your account, I do see that you purchased a Martin Road Series DRSUnfortunately, the reason that your order was canceled was due to this item no longer being in productionWhen we begin to run low on inventory for an item, we request additional inventory from the manufacturerThe reason that you were provided different dates for arrival, and received multiple "out of stock" emails is because we were awaiting a shipment to arrive from MartinSince you purchased a model instrument, after several weeks, Martin informed us that they did not have any more of this model available in their inventory and could not fulfill our backordersYour order was then canceled and your funds were returned to your original payment methodAgain, I apologize that we were unable to provide the guitar that you had originally purchasedSince Guitar Center does not personally make each instrument we carry, we are at the liberty of the manufacturerGuitar Center did not cancel your order because we did not want to honor the 20% off discount, as this was a discount generated and provided to many customers during the holiday seasonIf you have a different Martin in mind, I would be happy to look into honoring your original discount and ensuring that the item ships out immediatelyIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] ***Customer Service SupervisorW [redacted] @guitarcenter.com

Situation has been resolved and the customer is very happy with the outcome

Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderAfter reviewing your account, I do see that you ordered the Powerpod 820/SPA packageAfter a bit of research, it appears that this portion of your order hasn't shipped due to a system errorI have reached out to our shipping team and requested that they manually pick, package and ship your order with next day air, free of chargeI have received confirmation from our shipping manager and your order will be shipping out first thing tomorrow morningYou will receive a shipping confirmation email once your order leaves our warehouse Since the order has been expedited, the tracking information will likely update with an ETA shortly before it is actually deliveredOrders that ship ground, receive tracking updates with each hub that the shipping carrier checks intoSince your order is shipping air, it will not update until it reaches the hub located in Indianapolis.Again, I am very sorry for the trouble you have been caused with your orderWe are taking the necessary steps to control these sort of system errors in the futureAt this time, if you have any other questions or concerns, please do not hesitate to contact me Best, W [redacted] Customer Service Supervisor [email protected]