Guitar center

Dear MrP [redacted] , Thank you for bringing your concerns to our attentionI apologize that a used item was listed incorrectly within the NM store's inventoryI appreciate you providing the information, so that I may take a look at the itemAt this time, it does appear that the link has been removed from the website, as it is no longer viewable on my endI have passed your concerns to the store manager to ensure that future mislabelings do not occur.If you have any other questions or concerns, please do not hesitate to contact me W [redacted] ***Customer Service Supervisor [redacted] @guitarcenter.com

We have already reached out to the customer and apologized for everything that's happenedI've included the email sent from the store manager of the Las Vegas location to the customerWe are taking this situation very seriously and have already addressed the behavior of the associates involved to ensure this sort of thing doesn't happen again From: Alon Bitton Sent: Tuesday, April 29, 11:AMTo: [email protected]: Guitar Center Las Vegas! [redacted] ***, I want to apologize on behalf of our entire store for your experience last weekWe are taking this situation very seriously and we’ve addressed your concerns with multiple levels of management in an effort to ensure this sort of thing never happens againWe understand that associates can sometimes lose their cool however there is no excuse for the employees behavior and for the way you were treatedWe’re here to assist you with all your future needs and purchases should you consider giving us another chance

Complaint: I am rejecting this response because: Yamaha manufacturer is NOT included in the exceptions for the promotion expiring 12/17/I would like to know the purchase cost of the Yamaha MoxFat the maximum discount available to a GC customerOnce again the original promotion is attached to this messagePlease note the mfgexceptions listed does not included the desired product manufacturer advertised by Guitar Center Regards, R [redacted]

Dear MrJ***, Thank you for bringing your concerns to our attentionAfter reviewing your account, I do see that you’ve spoken with one of our Customer Service representativesThe 20% off promotion that you’ve referenced was our “Best Ever” promotion that was valid from 12/9/until 12/17/According to my records, you placed your order on 12/23/and therefore this promotion was no longer validThe Snowdayspromotion for 45% off any one item is not a Guitar Center promotionOften times our customers will seek out coupon codes via the web, which can turn up a number of codes that are not distributed by the companyThe Snowrocks coupon code is a current promotion that Guitar Center has available from 2/9/until 2/29/This promotion will save you 8% off a single item valued at $or moreThe Tascam DP-03SD would qualify for this coupon and would drop the price from $to $If you would like to take advantage of the promotion, we would be happy to apply it to your orderAt this time, we will not be offering the 20% discount as it has expired, nor will we be honoring a discount that is not one of Guitar Center’s promotionsIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear MrH***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center purchaseAfter reviewing your account, it does appear that the information you were provided was accurateThe instrument that you originally ordered was discounted to $449, as it was an outdated modelWe had a limited quantity of this model available, and unfortunately we sold out before your order could be fulfilledAt this time, we will not be receiving any more of the models into inventory, as the manufacturer is no longer producing this itemInstead, we have the current model availableThe price difference is indicative of the newer yearIf you would like to purchase the model, we have a 15% promotion that would drop the price to $that we would be happy to provideIf you would like to take advantage of this offer, please feel free to contact our Customer Service lineIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear MrH***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center orderAfter reviewing your account, I do see that you qualified for $of Guitar Center bucks from our June promotionWith your unique GC bucks coupon, you placed an order for a used Tascam DR-70D, Eurolite folding DJ stand and Odyssey PAR canBy the time your order was processed, the used Tascam DR-70D was no longer available and resulted in the item being canceled from your orderUnfortunately, Guitar Center does not have record of the iRig with mini-iPad, and your remaining GC bucks were not used towards this orderAt this time, you have used $of the original $GC bucksI would be happy to honor the remaining balance of $If you would like to use your remaining balance, it has been placed on your account as a creditPlease simply give us a call within the next business days, and we can assist you in placing an order with these fundsIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

We're in communication with the customer and are getting close towards a resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10068616, and find that this resolution is satisfactory to me Regards, /> [redacted]

Dear MrsB [redacted] , Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties your son has experienced with his recent Guitar Center orderI would be more than happy to look further into your concernsUnfortunately, I am unable to locate the order with the information providedIf possible, could you please provide your sons order number or the account details that the purchase was made under? If you have any other questions, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Complaint: I am rejecting this response because:I have tried evething both these places have told me and I have been waiting for over weeks for my program to work and it still doesn't so I bought the program from a store as a disc copy bec the downloaded copy they sent me didn't work and caused a bug on my computer so I just want my refund Regards, Chaya Levin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11896424, and find that this resolution is satisfactory to me Regards, J [redacted] Store location: canyon springs pkwy Riverside ca Ph#951-413-

Complaint: I am rejecting this response because:Hi MsC***,First off - I apologize for addressing you as Mrin my last response.There are several inaccurate statements in your response First of all, the guitar in question was sent from your Lansing, MIstore It was sent in bubble wrap and clearly not in it's factory packagingThis guitar must have been packed by someone at this location and sent to me, yes? So what you're telling me is, they just pick up a guitar off the wall (this was clearly a used floor model), pack it and send it with no regard if it's in decent shape or not? If that's what your saying, shame on them Secondly, the WAS NO inventory at my local store MrC [redacted] said I could simply return it there I had to call my local store and get the locations of the Guitar Center's that still had this instrument in stock No one helped me with this - I had to call each store around the country and ask what condition the guitar was in I did not find one in good condition (according to the GC associates I spoke with)Thirdly, I WAS able to place a new order and was told it would be "factory fresh", not used That's the order Nate C [redacted] cancelled and why I'm so upset!If you'd like to send another guitar to me, I certainly would be willing to see if I can get one in better shape and will return this one to the store in my area You can send it to the store and I will exchange the one I have, or ship it to me and ship this one back Regards, [redacted] V [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10648690, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10648690, and find that this resolution is satisfactory to me Regards, [redacted]

Hello,As discussed with the customer yesterday via phone and email, we are going to find an alternate digital piano that we will overnight to the customer today for delivery by the required deadline, 10/19/The customer let me know last night which piano he would like and the order has been set up for delivery to the store tomorrow as requestedI will also watch for when the original piano comes in stock and will notify the customer so they can exchange it for the one originally purchased

Dear MrH [redacted] , Thank you for bringing your concerns to our attentionI apologize for the inconvenience you have experienced with your recent Guitar Center orderI have contacted the manager at the Sherman Oaks Guitar Center in an attempt to get this matter resolvedThe manager will be refunding the difference of $for the Big baby Taylor, as well as the full amount of your GC BucksIf you have not received contact yet, you should be hearing from the store manager directlyIf you have any concerns with the refund process, or the steps we are taking to get this resolved, please do not hesitate to contact me W [redacted] Customer Service Supervisor [email protected]

Dear MrM [redacted] , Thank you for your responseAs I stated previously, Guitar Center has scheduled multiple attempts to inspect and pick up the package that you receivedTo date, you have refused to even allow UPS to inspect the item, so we are unable to confirm that damage occurred during shippingAdditionally, each scheduled pick up attempt is not simply a luxury that Guitar Center offers; rather it is an option we reserve for special cases and it costs our company additional fees to utilize this optionSince you are unwilling to allow UPS to identify the damage, Guitar Center is unable to process a refund for youAt this time, we consider your claim resolved If you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

[redacted] , MBM Moving Systems, LLC apologizes for the delay in pick upWe try to service all moves within the dates estimated but due to unforeseen circumstances that is not always possible In regards to updates, the customer service team is trained to provide them as we obtain the informationWe have reached out to you regarding a resolution and are waiting for a responsePlease contact our office so that we can reach a mutual resolutionSincerely, MBM Moving Systems, LLV Tell us why here

Dear Mr***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center purchaseI have contacted the store manager, MsS [redacted] , at the Allen Park locationMs [redacted] is aware of your concerns, and has attempted to contact you by phone to work our a solution that benefits you mostMsB [redacted] *ill continue to attempt to make contact until your situation is resolvedIn the meantime, if you have any questions or concerns, please do not hesitate to contact me and I would be happy to work with both you and the store managerW [redacted] ***Customer Service Supervisor [redacted] @guitarcenter.com

Customer was accommodated with a new in stock cajon for the same price as the one current;y on back orderCustomer is happy with the resolution