Guitar center

Complaint: I am rejecting this response because:The contractual obligation I had agreed to was null and void when items I had purchased weren't available, first problem You had already placed the rest of the order before you tried to contact me, second problem Me returning the items still held me monetarily responsible for packaging and delivery of said items, third problem You also failed to mention the attempts I had made to contact Guitar Center, of my own accord, to resolve the issue in October of last year when I received the items and nobody could figure out what happened, adding to the monetary responsibility (i.ewasting the minutes on my phone on numerous occasions), fourth problem "When your order was shipped from us, we experienced an error with your PayPal account, which resulted in a decline." - because several of the items I tried to pay for weren't available.You also said, "An error, beyond our control, occurred while processing your orderYou received items that were not paid for." so why am I being held liable.No part of this is my problem or responsibility and until that is realized this will say unresolved Regards, M [redacted]

Deceptive Advertising Labor day Sale coupon of %off on one $item excludes almost everything in store There was one guitar, one Banjo and one bass in the whole catalog that qualified for use with the coupon I sent an email to the company which was glossed over, with no admission to the fine print truth

Dear Mr. [redacted] , Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced while placing your Guitar Center orders. After reviewing your account, I do see that many of your store sourced orders are for used gear. Our... representatives are more than happy to assist in placing orders, however, once an order is placed through a store, we rely on the store to confirm the order within their system. If a customer enters a store, and purchases the used item before a store representative was able to confirm the order, the item can be sold without realizing it. I would suggest, instead of speaking with one of our support center representatives, to speak directly with the store whom has the inventory you're seeking. By placing the order directly through the store, the order will be confirmed at the time of your phone call, holding the inventory, and preventing it from being sold to a customer who enters the store. Additionally, the store representative can assist in shipping the order directly to your home, or a store nearest you, for a pick up. Again, I apologize for the trouble you have experienced with your recent orders. I sincerely hope that the information provided prevents any future cancelations from occurring. If you have any other questions or concerns, please do not hesitate to contact me. [redacted] Customer Service Supervisor [redacted] @guitarcenter.com

Dear MrsB [redacted] , Thank you for the additional information, I was able to locate your sons accountUnfortunately, the Guitar Center ProCoverage service does not provide replacements for items that are normally designed to be periodically replaced or consumed during the life of the productThis would include vacuum and power tubesTypically speaking, power tubes are the least expensive of the two items to replace and vacuum tubes can range between $and $individuallySam's Marshall JCMrequires tubes in totalDo you happen to know which tubes were replaced and if possible, would you be able to provide a copy of the invoice that Preston Electronics provided? If you have any other questions, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

"Terrible policiesTheir "REPLACEMENT" plan is really only a return postage to manufacturer plan BEWARE deceptive wording! Also be aware that, if You talk to different employees, You're likely to get or, different answers We were told by employees at their SE Denver, COstore that We'd most likely be given an e-check refund on Our product I just wanted a non-defective replacement!! Their "REPLACEMENT" plan administrators; however, wanted "ME" to get an RMA from the manufacturer and they'd pay return postage to the manufacturer only I could have done all that without GC! One of their customer service repshad the nerve to offer a refund of the replacement plan!! - duhhhh When I suggested they change the name of the plan from REPLACEMENT to paid postage plan they weren't too happy."

Dear Mr***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center repairCould you please confirm the store location that you visited for your repair? Additionally, if possible, could you please provide pictures of any damage or repairs that are of importance? Your pictures can be sent to my direct email address provided below W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear MrJ***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience that you have experienced with your recent Guitar Center orderAfter reviewing your account, I see that you placed an order for a used Fender Mustang on December 21stAccording to our records, your bass was purchased from the Madison Wisconsin store In our Purchase Terms and Agreements, we specify that some of our products that are identified as "Hot Buys" do have limited quantitiesUsed items and close out prices may be limited to stock on hand and are offered on a first come, first served basis Unfortunately, due to the used condition of the item you purchased, and the year in which it was made, the store that you purchased it from only had one item in inventoryOrders that are placed via our website do require processing timeWhen payment information is entered, we confirm the information with your bank, and once verified, your order begins processing through the storeDuring the timeframe that it took for your order to be verified, a customer physically entered the store and purchased the Fender MustangSince the item you ordered was no longer available, your order was canceled and the funds were released back to your original payment methodUnfortunately at this time, we do not have another Fender Mustang available in our inventoryIf you would like to purchase a different bass guitar, I would be more than happy to assist you in selecting one that is very similar to the original bassIf you find another used item on our website that you are interested in, I would recommend contacting the store that has the inventory and speaking with a member of their teamBy speaking with a representative, they can assist in placing your order and the inventory will be set aside for youIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] ***Customer Service SupervisorW [redacted] @guitarcenter.com

Dear M***, Thank you for bringing your concerns to our attention. I sincerely apologize for the difficulties you have experienced with your Guitar Center orders. After reviewing your account, I see that you purchased the Focusrite Scarlett Solo Studio Pack on May 3rd, 2016 via the Guitar Center... website. Your return request was initially denied, as your purchase was well outside our return period. Guitar Center offers a 45 day return period for most of our instruments. We offer a 14 day return period for recording devices, DJ equipment, workstation keyboards and lighting/fog machines; the Focusrite studio pack is part of our “Recording Gear” category and would have qualified for the shorter return period. Guitar Center recommended contacting the manufacturer directly to see if they were able to issue an exchange outside of their return window. Guitar Center stores are unable to accept returns without the original purchaser present. This store policy is set into place for security purposes and for our customer’s protection. By enforcing this policy, our stores are able to prevent fraud attempts and returns that are issued in error. According to the records on your account, you spoke with a member of our Customer Service team on September 3rd. During your conversation, they approved a return outside of our policy, as a one-time courtesy. Once your return item is received at our distribution center, you will receive a refund to your original payment method. At this time, the store management staff has been notified of your credit card interest issues. They are working alongside Synchrony to correct the financing and interest charges that you have accrued. If you have any further concerns regarding financing, please feel free to contact Synchrony directly, as they are unable to disclose account information to anyone other than the account holder. Synchrony can be reached at: ###-###-#### or via their website https://www.synchronyfinancial.com/index.html If you have any other questions or concerns, please do not hesitate to contact me. W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear Kristopher, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center repairI would be happy to look further into your concerns, and work alongside the store to address these issuesUnfortunately, based on the information you have provided, I am unsure which store location you visitedOnce we’ve determined which location attempted the repairs, I will reach out to them and work on a resolution If you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11814731, and find that this resolution is unsatisfactory to me Regards, M [redacted]

[redacted] ,Thank you for choosing us to service your move from NJ to ALWe take full responsibility for an estimate that is inaccurate if we were in the wrongInitially you booked the move with pieces listed on your items list and we took over itemsThis is the reason why your price increasedWe are glad that after speaking with our operations manager you had an understanding of why the increase took placeWe are also happy that we ended on a positive note and were able to address your concerns to your satisfactionIf you have any additional questions or concerns, please let us knowSincerely,MBM Moving Systems

Dear MrF*, Thank you for your reply As I said in my previous response, regardless of the timeframe in which the promotion expired, the manufacturer in question does not participate in Guitar Center promotionsWe are unable to discount Yamaha products, and the information provided to you when you contacted us was correct I would be happy to look into honoring your promotion on an item that would have qualified for the discountIf you have any interest in a different manufacturer, please let me knowAdditionally, if you have any other questions or concerns, do not hesitate to contact me W [redacted] Customer Service Supervisor [redacted] @guitarcenter.com

Complaint: I am rejecting this response because: The business' response does not address the actual complaint The dispute is that the business did not issue a full refund according to their very own policies and procedures as illustrated in the supporting documentation forwarded with the complaint The business needs to address this issue and needs to refund the full amount due Regards, D [redacted] ***

Revdex.com: I wish to thank all involved in resolving this situation I have reviewed the response made by the business in reference to complaint ID 10244431, and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear MrC [redacted] , Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you’ve experienced with your recent Guitar Center purchaseI assure you that it was not our intention to make you feel as if we were taking advantage of youAfter reviewing your claim, I have contacted our Williston store location, as it appears that this is where the item originatedYou should be contacted by a member of our management team who will help provide a solution to your concerns If you have any other questions, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear MrR [redacted] , Thank you for your replyWhen you contacted our customer service department to inquire about your guitar, you mentioned that you were informed that we were unable to get the original guitar you orderedThis information was correct, as the Paul Reed Smith PTremolo Electric Guitar Black Gold Wrap Burst Rosewood Fretboard is no longer availableAs I said in my previous response, this item was discontinued by the manufacturer and is no longer being produced; specifically the color option that you selectedWhen a manufacturer discontinues an item, they often times will ship the distributer any additional inventory they have in their warehouse and we will assist them in selling through the discontinued inventoryThe item that was available during the time of your call was on another customers order, however, it was the only Black Gold Wrap Burst color that we were expecting in at the timeOur inventory is shipped to our customers in the order in which they were placed within our system Unfortunately since Guitar Center does not manufacturer P [redacted] guitars, we were unaware that we would not be receiving more of this guitar into inventoryThis is the reason that your order was pending for some timeOnce we received notification from the manufacturer, orders were no longer placed for the itemWe do carry other PoptionsThe option you mentioned in your response is priced differently because the color option is still part of P [redacted] ***'s guitar line Again, I sincerely apologize for the difficulties you have experienced with your orderThe discontinuation of your color option was not a decision made by Guitar Center and we did not intend to cause any inconvenience to youDue to the trouble you have been caused, we have offered to either apply one of our active promotions to our current Poptions or look into a different guitar that you would prefer insteadIf either of these options appeal to you, please let me know and I will get you the best deal possibleIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear MrH***, Thank you for bringing your concerns to our attentionI sincerely apologize for the delay in your recent order After reviewing your account, it does appear that your order was shipped at 8:00pm on July 18th and is scheduled for delivery on Wednesday, July 20thYour tracking number is 1ZA2552X [redacted] 6.I apologize that you were given multiple expectations for the arrival of your wireless systemUnfortunately, backorder dates are subject to change, as manufacturers are not always able to get shipments to us right awayIf they encounter production or shipping issues, it can delay the arrival of our stockOnce the shipment arrived from the manufacturer, we requested that our shipping team process your order as quickly as possible and expedite the shipping at no cost At this time, we have provided a $gift card, to make up for the difficulties you have experiencedAs a further token of our apology, I would like to refund and addition $I see that you used several gift cards on your original purchaseIf you would like, the additional refund can be in the form of another gift card, or I can apply it to a personal credit card of your choosingPlease let me know your thoughtsIf you have any other questions or concerns, do not hesitate to contact me W [redacted] Customer Service Supervisor [redacted] @guitarcenter.com

Complaint: I am rejecting this response because: Here is a link to your website with the Black Gold Wrap Burst: http://www.guitarcenter.com/PRS/P24-Tremolo-10-Top-Electric-Guitar.gc Here is a link to PRS website with a Black Gold Wrap Burst: http://www.prsguitars.com/p24/ All you want to do is lie about the color no longer being produced when in reality you feel you sold the guitar for to low of a priceI know your not telling the truth and you know itThe proof is in the above linksPrs only has a couple of different options when it comes to the PTrem and the PTremYou can see and anyone else can see that the Guitar with Black Gold Wrap Burst with a rosewood fretboard is being made and you are even selling themThe only difference is because I bought it online for $and you are selling them now for $all you can do is lie about details You can call these guitars anything you want but PRS only has the one I ordered and the Artist PackageThe Revdex.com has to be able to see this also Regards, G [redacted]

Dear MrsB***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center purchaseAfter reviewing your account, I do see that your order was placed through our website on December 12thGuitar Center offers a few certificate options, and you selected the traditional gift cardOur website specifies that all traditional gift cards ship via US postal service within 24-hours of the order being placedAdditionally, we ask that our customers allow 7-business days for deliveryYour gift card was printed and mailed on the following business day, which would have put your delivery after the holidaysI see that you contacted our Customer Service department and requested that your gift card be voided, as you no longer wished to wait for the itemAt this time, it does appear that your order was successfully voided and your funds were released back to your account on December 24thGoing forward, Guitar Center will ensure that all of our customers are fully taken care of, regardless of the seasonIf you have any other questions or concerns, please do not hesitate to contact me Whitney Colón Customer Service Supervisor [redacted] @guitarcenter.com

Dear MrJ***, Thank you for bringing your concerns to our attentionI apologize for the inconvenience you've experienced with your recent Guitar Center orderAfter a bit of research into your account, and contact with MrT [redacted] , it appears that you have received a replacement order You order was placed on Tuesday, May 26th for the Adam Audio A7X Powered Studio Monitor (qty 2)We discounted your order as an apology for the previous issues you had with your orderMrThompson confirmed that your order was picked up from the Bridgeton store #on Monday, June 1st at 2:42pmAt this time, it appears that your desired settlement has been made, and you have received the original items that you purchasedIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com