Guitar center

Dear Mr***, Thank you for bringing your concerns to our attentionAfter reviewing the information provided as well as your account with us, it does appear that Guitar Center has fully refunded your orderYour order was originally purchased on 10/28/and returned on 11/16/On 1/16/2016, you contacted our Customer Service department to address your concerns with the condition of the synthesizer and one of our representatives provided a $creditOn 4/18/2016, you contacted once more with concerns of your refundAt the time of your call, our customer service representative confirmed that Guitar Center had in fact released your funds back to SynchronyWe also contacted the Synchrony bank and spoke with a representative named Demario, who confirmed that the funds had been received by Synchrony in NovemberAt this time, Guitar Center no longer has your original fundsWe have released them back to your original payment methodI would be happy to contact Synchrony on your behalf and see if there's anything more they can doW [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Complaint: I am rejecting this response because: valid thru 12/see attachedfurther lies Regards, R [redacted]

Dear Mr***, Thank you for your replyI apologize that you believe the information we have provided is untrueThere is no reason that Guitar Center would knowingly sell the Kemper amp to another customer, especially if your order had processed firstUnfortunately, used instruments have a limited quantity and unique items often sell very quicklyAt this time, Guitar Center does not have the Kemper Profiler PowerHead 600W in used conditionOur new condition model is listed at $2,and does not qualify for promotions, as Kemper is a manufacturer whom does not allow discounts on their productsIf you are interested in purchasing a different brand amplifier, I would be happy to honor the 20% off promotion on any participating itemIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear MrsB***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center purchaseAfter reviewing your account, I do see that your order was placed through our website on December 12th Guitar Center offers a few certificate options, and you selected the traditional gift cardOur website specifies that all traditional gift cards ship via US postal service within 24-hours of the order being placedAdditionally, we ask that our customers allow 7-business days for deliveryYour gift card was printed and mailed on the following business day, which would have put your delivery after the holidaysI see that you contacted our Customer Service department and requested that your gift card be voided, as you no longer wished to wait for the itemAt this time, it does appear that your order was successfully voided and your funds were released back to your account on December 24thGoing forward, Guitar Center will ensure that all of our customers are fully taken care of, regardless of the seasonIf you have any other questions or concerns, please do not hesitate to contact meWhitney ColónCustomer Service Supervisor [redacted] @guitarcenter.com

Complaint: I am rejecting this response because: Regards,I am NOT agree cancel my order and you processed without the permissionThis message didn't include all the details of our agree resolution.Once you place the message that including the follow information, I'll go ahead to accept it.A promise letter that you will reserved a Roland FP-black and ship to store once it in stockOnce you place the message with all the details including the temperate order of Kawei EScontinuously the back-order of Roland FP-Black, and the reserving for ensure exchange promiseBest Regard, Y [redacted] ***

Complaint: I am rejecting this response because: I NOT BEEN CONTACTED BY THE STORE YET NOR DO I CARE TO SPEAK TO THEM THEY HAVE OFFENDED MY INTELLIGENCE I WANT THIS ELEVATED TO THE DISTRICT MANAGER AND $CREDIT POSTED ASAP! Regards, J [redacted]

Dear Mrs***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderAfter reviewing your order, it does appear that we were awaiting a shipment from CasioIn most cases, our backorder ETA is added to an out of stock item fairly quicklyHowever, during the holiday rush, it did take a bit longer for some items to updateThe expected dates on our website are based on information provided by the manufacturer, and are subject to change should they experience any delays At this time, we have received a shipment in from Casio, and we are working to process all of our pending ordersYou should see a shipping confirmation email within a few business days, confirming that your order is on its wayIf you have any questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Complaint: I am rejecting this response because: I have already proven that sending it back via ups would be a violation of several federal hazmat laws and not a rejection, I have no other option but to file a law suit since you do not want to relive the issue Again I have looked at this case and Legally cannot be done Regards, [redacted]

Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experiencedAfter reviewing your account, I do see that you placed an order on November 18th, for a pair of Performance Series vinyl'sOn November 24th, we received a phone call from you explaining that your order had never arrived despite the tracking information confirming deliveryAt the time of your phone call, we issued a trace through the shipping carrier, and released a new order to you at no additional costThe trace through UPS came back as a closed case, as they had contacted you at the telephone number on file (###-###-####) and you had acknowledged receipt of the original packageBased on the information that UPS provided, you had the original order, valuing $as well as the replacement order in your possessionGuitar Center attempted to contact you by phone on March 11th, 17th and 23rd of and did not receive a response to our callsFollowing the phone calls, we sent a day warning letter on April 4th, and still did not receive a response backUnfortunately, with no response to our communication attempts, your owed balance was turned over to our collections agency, C [redacted] and W***At this time, Guitar Center is unable to remove the balance from your account, as it has been transferredYou will need to contact C [redacted] and W [redacted] for further assistanceThey can be reached at ###-###-####If you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor [redacted] @guitarcenter.com

Dear Mr. Nicoll, Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent Guitar Center order. After reviewing your account, I do see that you placed an order for the Line 6 Helix on September 14th. Since this was a... preorder item that we had not received yet, you were sent a "Backorder Notification" email on the same day that the order was placed. We continued to send backorder notification emails every few weeks. After 30 days we are required to ask for permission to keep a customer's order per Federal regulation. On October 14th, you were sent an email informing you that if we did not hear from you within 14 business days, we would assume that you could no longer wait for your order and we would cancel it. On November 18th we sent another email requesting that you contact us and provide permission to keep your order. We did not hear from you, which resulted in the cancelation of your order.The Line 6 Helix is a very popular item and the manufacturer is still working to fulfill our order with them as quickly as possible. If you would like to replace your order you may do so at your earliest convenience. If you have any other questions or concerns, please do not hesitate to contact me. Whitney ColónCustomer Service [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10807846, and find that this resolution is satisfactory to me Regards, C [redacted] ***

In further response to our customer and the complaint we offer the following: We apologize that the claims settlement has not been the amount that the customer has wanted and we would like to further explain in detail: In all coverage types, insurance policies or valuation coverage there are guidelines and terms and conditions as to how the coverage works and the compensation amounts that are payable under the particular coverage type and the consideration of any applicable deductibles as wellFor each type of coverage these are all completely different and many times are policy or coverage specific depending upon choices made by the customer or the insuredAs we have explained in detail previously as a mover we provide Full Valuation Coverage which is not an insurance policy/coverageThere is no insurance policy in place of the move, unless Mr [redacted] has a 3rd party insurance policy that he has not advised us ofMr [redacted] elected to take Full Valuation coverage with his move and as provided before it covers the following: "if any article is lost, destroyed or damaged while in your movers custody, your mover will at its discretion, either: repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you the cost of such repairs; or replace the article with an article of like kind and quality, or pay for the cost of such replacement at current market valueIn reviewing the claim and making a determination based upon the aforementioned guidelines, each item submitted unless 100% new n conditioned and unopened from manufacture status, is considered a "used item" and therefore is not required to be considered "new" when the consideration under the coverage is givenFurthermore; if replacement of the item is deemed to be the consideration, then the item or a determination of the items, "current market value" can be sourced from any source, local, online or other competent source in this determination whether used, refurbished or new at the discretion of the claims evaluator under the guidelines of the coverageIn our overall settlement of the claim, all of the items have been determined, in this process and consideration has been provided in the amount of $1,In addition to this amount we have added additional courtesy compensation in the amount of $going above and beyond the contractual claims amount as a matter of good customer service and provides a total settlement of $2,to resolveThe additional 60% offered above is a complete courtesy from our company and is not a requirement, per the guidelinesWe have all three times been forthcoming with all information regarding the claims process and valuation coverage chosenBased upon Mr [redacted] response, it seems he feels he purchased an insurance policy that would have provided full replacement of his damaged goods and unfortunately that in not the case, as no insurance policy is in effectMr [redacted] has the option to file his claim with his homeowners or other 3rd party insurance coverage if he has it available, but he must keep in mind that he is only allowed to file (1) claim for his moveShould he choose to file with any other insurance coverage, he will not be able to finalize his claim with our officesShould he file an insurance claim, then they will reach out to our offices for verification of any claim he may have filed with usAt this time we have made a determination based upon the claim submitted and we have also provided an additional amount of compensation of his claim settlement as a good will effort to resolve this matterWe apologize as we are unable to provide a settlement in the amount Mr [redacted] is requestingShould Mrneed any additional information from our claims office, we will be happy to provide the information necessary as a matter of good customer service and resolveSincerely, MBM Moving Systems

Dear MrB***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center purchaseAfter reviewing the link to Musician’s Friend that you provided, it does appear that their listing indicates the Gibson Les Paul Special Pro EX includes a gig bagThis is true for Guitar Center’s web listing also.Unfortunately, I was unable to find a recent order for youI would be happy to contact the store that you purchased your Les Paul from, if you’d be so kind to confirm the store that you visitedSince clearance items are advertised by individual stores, I am unable to determine if your store had any stipulations with the guitar that you purchasedAny account or order information you could provide would be greatly appreciatedPlease let me know if you have any other questions or concernsI look forward to speaking with you soonW [redacted] ***Customer Service Supervisor [redacted] @guitarcenter.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10149933, and find that this resolution is satisfactory to me I am very please that the matter was resolved Overall it was a confusing with which company handles the claim I'm very please to be directed in the tight direction Also would like to closed this case for the excellent accommodate on behalf of guitar cent and alto service Mr [redacted] Regards, [redacted]

Dear MrJ***, Thank you for bringing your concerns to our attentionI apologize for the inconvenience you've experienced with your recent Guitar Center orderAfter a bit of research into your account, and contact with MrT [redacted] , it appears that you have received a replacement orderYou order was placed on Tuesday, May 26th for the Adam Audio A7X Powered Studio Monitor (qty 2)We discounted your order as an apology for the previous issues you had with your orderMrThompson confirmed that your order was picked up from the Bridgeton store #on Monday, June 1st at 2:42pmAt this time, it appears that your desired settlement has been made, and you have received the original items that you purchasedIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] ***Customer Service SupervisorW [redacted] @guitarcenter.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11860838, and find that this resolution is satisfactory to me Let me first say that I understand that my case regarding the Guitar Center is closed, but needed to contact you regarding the email received this morning indicating you all had not heard from meI need everyone involved to understand that I have replied to everything I was asked to reply toSomewhere there was a breakdown in communication within the Revdex.com.I have included the email that I received this morning, indicating the case is closedalso have included the last email message received from the Revdex.com regarding this caseThis particular email is from W [redacted] Colon, asking me for details in what I did to try to resolve the matter with the Guitar CenterI have included the email sent to W [redacted] so I am a little puzzled with your remark that did not respond.As a final update to this matterI have received the repaired amplifier from Peavey Electronics (manufacturer)They repaired the amplifier with no cost to meI explained to Peavey that I bought the amplifier from Guitar Center, and received the amplifier nonfunctioningincluded the bill of sale so they would know I was being truthful"assume" this is why they did not charge me for the repair.Again, understand the case is closed, but I assure you that I am very unhappy with the Guitar Center, selling merchandise that does NOT WORK, and not willing to remedy the problem without the Revdex.com interventionIf the Guitar Center had done what they said they would do, from the beginning, there would not have been a complaint.Thank you for your assistance with this matter Regards, D [redacted] ***

Complaint: 11785240 Order details requested by business - Marshall JCM900-4100 amp head. Ordered under account name S [redacted] 5313 [redacted] KS 66205 Regards, S [redacted]

Dear Mr. A [redacted] , Thank you for bringing your concerns to our attention. I sincerely apologize for the difficulties you have experienced with your recent Guitar Center purchase. At this time, I have contacted our Central Houston location, in an attempt to locate the missing Floyd Rose... tremolo bar. Once they have confirmed that the item is available, I will send along an update so you’re aware that it is being sent to you. In the meantime, if you have any other questions or concerns, please do not hesitate to contact me. W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Customer emailed in to Guitarcenter.com, she was not aware they had received both guitars and has decided simply keep them

Yes, a $discount on an item of my choice is an acceptable solutionI already found another Yamaha RHHthat I had previously mentioned but I would like to purchase a JBL LSR310S 10-inch Powered Studio SubwooferIf you discount the price an additional $200.00, I would like to purchase it todayLet me know how we can make this transaction happen.Josh Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11120289, and find that this resolution is satisfactory to me Regards, J [redacted]