Guitar center

Dear MrO [redacted] , Roman"> Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center purchaseAfter reviewing your claim and account, I do see that we attempted to contact you by phone on Monday, August 10th, in an attempt to get this situation resolved for youWe understand that the damage that was caused to your original portable grand piano was out of both yours and Guitar Center's control, and therefore, we processed a full refund of the item, with no need to return it to usYour refund was processed on Monday, August 10th As of August 13th, it appears that we received a chargeback notice from your bank, in regards to your original orderUnfortunately, at this time, Guitar Center is unable to act on the rest of our resolution for you, as you have been refunded for the original purchase, and your bank is trying to collect on an additional $You will need to contact your bank and remove the chargeback claim against Guitar CenterOnce completed, please feel free to contact us, and we would be happy to get the second portable grand piano exchanged out for you If you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear MrN [redacted] Thank you for your replyAs stated in my original response, we were still waiting for Line to provide us with our shipment of the HelixYour original order had not been fulfilled because we had not received the item into inventoryYour replacement order was placed and our expected shipment from the manufacturer would include enough product to ship to all of our waiting customersAt this time however, it does appear that we have received our first shipment, which included your productAccording to the tracking number (1ZA2552X [redacted] 0) your item is in transit to your shipping addressThe expected delivery date is Friday, January 8th by the end of the dayAgain, I do apologize for the inconvenience you have experienced with your orderWe truly appreciate the feedback you provided , and we will work to ensure that this issue does not occur again in the futureIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] ***Customer Service SupervisorW [redacted] @guitarcenter.com

Dear MrG [redacted] , Thank you for bringing you concers to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderI do see that the Musician's Gear foot 1/4" straight instrument cable is listed at $on our websiteAfter adding the cable to my cart and entering the zip code for the Fairview Heights location (62208) our website indicates that this item is "Available in 3-days (estimated)." The store location does not have this item available, however, they can order it from our warehouse and have it shipped to the store or to a shipping location of the customers choosingAt this time, if you would like to exchange the cable that you purchased in store for two foot cables, we would be happy to assist you W [redacted] Customer Service Supervisor [redacted] @guitarcenter.com

Dear MrH***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center orderAfter reviewing your account, I do see that you qualified for $of Guitar Center bucks from our June promotionWith your unique GC bucks coupon, you placed an order for a used Tascam DR-70D, Eurolite folding DJ stand and Odyssey PAR canBy the time your order was processed, the used Tascam DR-70D was no longer available and resulted in the item being canceled from your orderUnfortunately, Guitar Center does not have record of the iRig with mini-iPad, and your remaining GC bucks were not used towards this orderAt this time, you have used $of the original $GC bucksI would be happy to honor the remaining balance of $If you would like to use your remaining balance, it has been placed on your account as a creditPlease simply give us a call within the next business days, and we can assist you in placing an order with these funds If you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11008549, and if they honor my original purchase and ship out my order like they say they will then I find that this resolution is satisfactory to me Regards, J [redacted]

Dear MrS***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderI am currently working with the store who assisted you, in an attempt to process a refund for the additional $that you were charged for the error that occurred during shippingI will provide an update as soon as possibleIn the meantime, if you have any questions or concerns, please do not hesitate to contact me directly.Whitney Colón Customer Service Supervisor [redacted] @guitarcenter.com

Dear MrF [redacted] , Thank you for your replyI have informed the Sacramento store management staff of the incorrect listing, and they are working with our web team to have it correctedIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] ***Customer Service SupervisorW [redacted] @guitarcenter.com

When *** [redacted] had booked her move with American Van Lines she had waived “Full Value Protection” coverage and elected to have her move covered under our “Standard Valuation Coverage” of $0.60/lbs with no cost to her Unfortunately, one item was damaged and she isn’t happy with the coverage she choseShe is requesting Full Value Coverage for free which is unreasonableIn an effort of good faith, we came to a mutual agreement with [redacted] that would settle her claim to her satisfaction.Unrelated to her claim, a review was written by [redacted] ’s mom [redacted] against our company The review website considers this type of review in violation of their guidelines and “fake” Only customers who have had a personal experience with our company can write a review [redacted] is not allowed to write a review about her daughter’s moveWe were hoping to give [redacted] a chance to correct her mistakeInstead we will just notify the review site of the violation by [redacted] and ***At no time was [redacted] advised her claim would not be paid because of her mom’s “fake” review.I am confused by [redacted] rejecting our offer, since it is what we mutually agreed upon and considerably more than what she is entitled to receiveI believe we have attempted to resolve this matter in good faith and regret that [redacted] is rejecting our offer.Sincerely,American Van Lines

Dear MrF*, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center item inquiryAfter reviewing your account, I do see that you spoke with a member of our management team regarding the purchase of a Yamaha MOFsynthesizerAfter reviewing the information regarding the 20% promotion, it does appear that Yamaha is part of our manufacturers exclusion list and chose not to participate in that particular promotionAdditionally, according to our records, the 20% promotion that you wished to redeem had expired on December 16th and was no longer active during the time of your purchaseThis could have also caused difficulties when you attempted to place your orderI do see that you've attempted to purchase the Yamaha MOFmultiple timesThough we are unable to discount Yamaha's products, we do carry many other brands of key synthesizer's that you may be interested in If there is another brand that you might be interested in, I would be more than happy to get you the best deal possible Again, I apologize for the inconvenience you have experiencedIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor [redacted] @guitarcenter.com

Dear MrG***, Thank you for your replyI apologize that you were unable to confirm that the Digitech RPwas discontinuedThe information that we received was provided by the manufacturer, and our website was updated accordingly We would be happy to replace your item with the DigiTech RP1000, and I have confirmed that we have plenty of inventory availableSince the RPis an older model, it was less expensive than the alternative that you've selectedI would be happy to honor the original pricing of $on the upgraded modelPlease simply give our Sales department a call, and they will take care of replacing your order If you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

I am rejecting this response because: I spoke to jocenia on 12/6/and she advised that they would give me $if I told the Revdex.com that the complaint was resolved andif my mother ( [redacted] ) would take down her Yelp reviewJosenia further stated that mbm claims deptwould send me an email about the resolution but I have yet to receive the emailI am not completely satisfied because the claim was for $and I don’t understand why they won’t pay the full claimI also am concerned about the timeliness of the resolution because I have already had to wait for monthsI want to be done with this atrocious company for once and for allI don’t understand why a big company like this one can’t/ won’t just do the right thing!

Dear MrJ***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience that you have experienced with your recent Guitar Center orderAfter reviewing your account, I see that you placed an order for a used Fender Mustang on December 21st According to our records, your bass was purchased from the Madison Wisconsin store In our Purchase Terms and Agreements, we specify that some of our products that are identified as "Hot Buys" do have limited quantitiesUsed items and close out prices may be limited to stock on hand and are offered on a first come, first served basis Unfortunately, due to the used condition of the item you purchased, and the year in which it was made, the store that you purchased it from only had one item in inventoryOrders that are placed via our website do require processing timeWhen payment information is entered, we confirm the information with your bank, and once verified, your order begins processing through the storeDuring the timeframe that it took for your order to be verified, a customer physically entered the store and purchased the Fender Mustang Since the item you ordered was no longer available, your order was canceled and the funds were released back to your original payment methodUnfortunately at this time, we do not have another Fender Mustang available in our inventoryIf you would like to purchase a different bass guitar, I would be more than happy to assist you in selecting one that is very similar to the original bassIf you find another used item on our website that you are interested in, I would recommend contacting the store that has the inventory and speaking with a member of their teamBy speaking with a representative, they can assist in placing your order and the inventory will be set aside for you If you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Complaint: 11111868 I am rejecting this response because: It is against federal guidelines below for me to to ship this back or drive it back. I will provide the rules and regulation below that explains this even though I have sent it many times to e [redacted] and the other rep that was helping me. You stated that I was concerned that UPS is unable to transport hazardous material and that the primary carrier for your shipments is UPS, and that you transport products that are considered hazardous (fog machine liquid, lithium batteries, aerosol cans, etc) with no trouble at all. As one of the major shipping carriers within the United States, UPS has the appropriate licensing to transport such items, and our contract with them allows us to ship such items.Well this is not the issue. As you say a fog machine liquid, lithium batteries, aerosol cans, etc can be transported via UPS even though these items are considered hazardous, BECAUSE THE HAZARDOUS MATERIAL IS CONTAINED AND NOT LEAKING OUT. However, the situation with my item is that it has, A HAZARDOUS LEAK THAT IS NOT CONTAINED. This is a big difference. Because it is against Ups policy and federal regulation to allow any item with a hazardous leak to be shipped because it is leaking and not contained. I have reported this to the hazardous waste department to UPS and offered both representatives (e [redacted] and lindsey) to make a three way call with UPS HAZARDOUS WASTE DEPARTMENT, to verify my claim but the refused to do so. Futhermore I reported the hazardous leak issue to UPS phone inspection. This has been reported and if you call the DAMAGE UPS DEPARTMENT and use the original tracking number (as a reference number for the phone inspection) that guitar center used to send the item you will be able to verify the damage report, which not only documents the hazardous waste leak but also documents that the inside of the box you guys only used wrapping paper for protecting the item, which is packaging negligence on guitar center's part. I have reported several time that this is an un-contained hazardous leak. This is part of the reason why I refused the scheduled multiple attempts to have UPS both inspect the damaged package and it pick up. Below is a detailed explanation of why the item can't be picked by ups or why I can't had over the item to UPS. Lastly if need be I we can arrange a three way call with the UPS HAZARDOUS WASTE DEPARTMENT OR I CAN GET A STATEMENT FROM THEM EXPLAINING THAT THIS ITEM CANNOT BE SHIPPED BACK DUE TO A LEAK.I stated its against code of federal regulations to bring item back to a store or for me to release the item to shipping carrier for the simple reason that the hazmat is exposed. Also also emailed me to ship this item which is against federal regulations pay attention to the yellow highlighted area.CODE OF FEDERAL REGULATIONSTitle 49: TransportationPART 171§171.2 General requirements.(a) Each person who performs a function covered by this subchapter must perform that function in accordance with this subchapter.(d) No person may offer or accept a hazardous material for transportation in commerce or transport a hazardous material in commerce unless that person is registered in conformance with subpart G of part 107 of this chapter, if applicable.(e) No person may offer or accept a hazardous material for transportation in commerce unless the hazardous material is properly classed, described, packaged, marked, labeled, and in condition for shipment as required or authorized by applicable requirements of this subchapter or an exemption or special permit, approval, or registration issued under this subchapter or subchapter A of this chapter.(f) No person may transport a hazardous material in commerce unless the hazardous material is transported in accordance with applicable requirements of this subchapter, or an exemption or special permit, approval, or registration issued under this subchapter or subchapter A of this chapter. Each carrier who transports a hazardous material in commerce may rely on information provided by the offeror of the hazardous material or a prior carrier, unless the carrier knows or, a reasonable person, acting in the circumstances and exercising reasonable care, would have knowledge that the information provided by the offeror or prior carrier is incorrect.(i) No person may certify that a hazardous material is offered for transportation in commerce in accordance with the requirements of this subchapter unless the hazardous material is properly classed, described, packaged, marked, labeled, and in condition for shipment as required or authorized by applicable requirements of this subchapter or an exemption or special permit, approval, or registration issued under this subchapter or subchapter A of this chapter. Each person who offers a package containing a hazardous material for transportation in commerce in accordance with the requirements of this subchapter or an exemption or special permit, approval, or registration issued under this subchapter or subchapter A of this chapter, must assure that the package remains in condition for shipment until it is in the possession of the carrier.(m) No person may falsify or alter an exemption or special permit, approval, registration, or other grant of authority issued under this subchapter or subchapter A of this chapter. No person may offer a hazardous material for transportation or transport a hazardous material in commerce under an exemption or special permit, approval, registration or other grant of authority issued under this subchapter or subchapter A of this chapter if such grant of authority has been altered without the consent of the issuing authority. No person may represent, mark, certify, or sell a packaging or container under an exemption or special permit, approval, registration or other grant of authority issued under this subchapter or subchapter A of this chapter if such grant of authority has been altered without the consent of the issuing authority.(IN ONE OF YOUR EMAIL YOU ASKED E TO SHIP THE ITEM WITH HAZMAT EXPOSED I TOLD YOU I COULD NOT AND CITED YOU THIS CODE. DOING SO WOULD BE FALSIFICATION , AS STATED ABOVE)§171.3 Hazardous waste.(a) No person may offer for transportation or transport a hazardous waste (as defined in §171.8 of this subchapter) in interstate or intrastate commerce except in accordance with the requirements of this subchapter.(b) No person may accept for transportation, transport, or deliver a hazardous waste for which a manifest is required unless that person:(1) Has marked each motor vehicle used to transport hazardous waste in accordance with §390.21 of this title even though placards may not be required; (2) Complies with the requirements for manifests set forth in §172.205 of this subchapter; and(3) Delivers, as designated on the manifest by the generator, the entire quantity of the waste received from the generator or a transporter to:(i) The designated facility or, if not possible, to the designated alternate facility;(ii) The designated subsequent carrier; or(iii) A designated place outside the United States.Note: Federal law specifies penalties up to $250,000 fine for an individual and $500,000 for a company and 5 years imprisonment for the willful discharge of hazardous waste at other than designated facilities. 49 U.S.C. 5124.Note 1:EPA requires shippers (generators) and carriers (transporters) of hazardous wastes to have identification numbers which must be displayed on hazardous waste manifests. See 40 CFR parts 262 and 263. (Identification number application forms may be obtained from EPA regional offices.) Regards, A [redacted]

Dear MrM***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent orderAfter reviewing your account, I do see that you spoke with a member of our management team on November 25th, and requested that we return your original order and refund the purchase priceAt the time of your call, MrC [redacted] did confirm that the return was in our system for order # GC Due to the inconvenience you experienced with your original order, MrC*** offered to upgrade your replacement orders shipping to next day air, free of charge (originally $51.00)I see that the replacement offer was declined, and you requested to cancel order # GC1***According to our system, on November 25th an order cancellation email was sent to the email address that we have on file for you ( [redacted] @gmail.com)Additionally, MrC*** offered to provide a $gift card for the trouble you had experienced, and that offer was also declined At this time, it does appear that your desired settlement has been metYour original order was successfully returned and the refund has been processedWe have also canceled your replacement order per your requestAgain, I apologize for the difficulties you have experiencedIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor [redacted] @guitarcenter.com

Dear MrS***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your Guitar Center purchaseI also appreciate that you provided screenshots to Jared when your concerns were originally brought to lightAfter reviewing your account and receiving clarification on the rebate from our marketing team we were able to find a solutionThe Yamaha Month certificates had a one week window in which to act on the discountSince this will delay the process of getting you your overdue savings, I would be happy to simply discount an item(s) of your choosingYou mentioned that you would accept a Yamaha RHHReal Electronic Hi-Hat Controller in place of the certificateThis item is priced at $and we could remove $from your totalPlease let me know your thoughtsW [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear Mr***s, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center purchaseAfter reviewing the information you've provided, I do see that you have placed two orders for the Korg 9V 600MA Power Supply, both of which were cancelled, as the item was no longer availableThe power supply purchase made on 4/14/was canceled and the funds were processed to your Guitar Center accountThe power supply purchase made on 5/1/was paid for using the $creditOnce this order was canceled, the funds were returned to your Guitar Center accountI would be happy to transfer the funds back to the credit card of your choosingPlease simply confirm the last digits of the credit card you'd like for the funds to be moved toIf you are still interested in the Korg 9V 600MA Power Supply, we could attempt to special order the item directly from the manufacturer, as we have had little success finding the item within one of our store locationsPlease let me know your thoughtsIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] ***Customer Service Supervisor

Complaint: I am rejecting this response because:The issue is not yet resolved I have tried contacting the store where I processed the pedal return (W Pico Blvd) (you can speak with the Manager Nick, who is familiar with the issue) I have attempted to contact Guitar Center corporate It has been nearly one month since the pedal was returned and you still have not yet resolved the issue Regards, [redacted]

Complaint: Guitar Center failed to meet its obligation on its end of the purchase This laguna ocean bass guitar had a warranty that was never honored by guitar center because the problems were being dismissed by guitar center employees, and D [redacted] I cannot accept this as a resolution, Guitar Center failed to meet its basic obligation on its end of the purchase because all of my concerns were dismissed and ignored during the day return period and warranty period of the bassAgain if I had known about the severity of the problem with this bass I would have returned it, the magnitude of this problem is not simply something that can be disregarded, especially after all my attempts to get this problem resolved by both guitar center and laguna customer support

Dear MrK [redacted] Thank you for bringing your concerns to our attention and for providing a picture of the sale tagI sincerely apologize for the difficulties you have experienced with your recent Guitar Center visitUnfortunately, based on the information you have provided, I am unable to determine which store location you visitedI would be happy to inquire with the store management in an attempt to get you the item you wish to purchaseIf you could please provide more detail regarding the missing items and the store you visited, I would greatly appreciate it

We have tried contacting the customer via phone and email and he has not replied backWe're aware of the situation and are willing to do whatever we can to rectify the situationThe customer can contact us directly at ext Thanks, [redacted]