Guitar center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11737692, and find that this resolution is satisfactory to meI need to know what phone number to call to place an order Regards, J [redacted] ***

Dear MrR [redacted] , Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderAfter reviewing your account, I do see that you purchased the PRS Pguitar in Black with gold wrap burst on October 12thThe reason that your guitar was priced at $was due to this particular model being discontinued by the manufacturerThe price was lowered to sell out of stockWhen items are marked as discontinued, there is a chance that the manufacturer will send us more of the older model to assist them in selling through inventoryThis is why your guitar was marked as backorderUnfortunately, according to the manufacturer, we will not be receiving any more of this model into inventoryIf you are still interested in purchasing a Musicman Majesty Arctic dream, we would be happy to assist you in replacing your orderAgain, I apologize for the trouble you have been causedPlease do not hesitate to contact me if you have any other questions or concerns W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderAfter reviewing your account, I do see that you ordered the Powerpod 820/SPA packageAfter a bit of research, it appears that this portion of your order hasn't shipped due to a system errorI have reached out to our shipping team and requested that they manually pick, package and ship your order with next day air, free of chargeI have received confirmation from our shipping manager and your order will be shipping out first thing tomorrow morningYou will receive a shipping confirmation email once your order leaves our warehouse Since the order has been expedited, the tracking information will likely update with an ETA shortly before it is actually deliveredOrders that ship ground, receive tracking updates with each hub that the shipping carrier checks intoSince your order is shipping air, it will not update until it reaches the hub located in Indianapolis.Again, I am very sorry for the trouble you have been caused with your orderWe are taking the necessary steps to control these sort of system errors in the futureAt this time, if you have any other questions or concerns, please do not hesitate to contact meBest, W [redacted] ***Customer Service [email protected]

Dear MrD***, Thank you for brining your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderI am very sorry that you did not receive the appropriate assistance while visiting your storeI would be more than happy to assist you on their behalfAfter reviewing your account with us, I do see that on September 11th, you placed an order for the SIT Strings PPro Light Phospher Bronze Acoustic Guitar stringsWere these the strings that you were interested in purchasing more of? If not, please provide the name and quantity of the strings that you are interested in, and I will work to see if we have the inventory available to get you your order as quickly as possibleAgain, I apologize for the trouble you have been causedPlease feel free to reach out to me directly, or reply to this email, and we will get this situation resolved for you Best, W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear Chaya, Thank you for bringing you concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center purchaseAfter reviewing your account, I do see that you've been in contact with our support team and also the manufacturerDue to our contractual agreement with our software manufacturers, we are unable to refund your purchase until all potential solutions have been approachedThis agreement is set in place to abide by copyright infringement lawsAt this time, I have personally contacted our representative at Antares, and have requested assistanceI will continue to work alongside them and update you as soon as possibleIn the meantime, if you have any questions or concerns, please do not hesitate to contact meW [redacted] ***Customer Service SupervisorW [redacted] @guitarcenter.com

We have issued the customer a $eCertificate and are working towards getting the required replacement parts for his turntable

Dear H [redacted] , Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you are experiencing with your Peavey ValveKingThere are a number of reasons that two of the tubes in your amp may have went out so quickly, none of which we can determine without an inspection I am sure that this is the reason that the live chat representative advised that you visit one of our Guitar Center store locations, as they each have a knowledgeable staff on hand to assistAdditionally, our records show that you were offered the Pro Coverage extended warranty but declined to purchase it during your phone call on December 16thThe Guitar Center Pro Coverage extended warranty does not replace dead tubes, however, we would repair or replace the amp if our specialists determined that the tubes are going out due to a defect in the amplifierI apologize if the information you were provided at the time of your purchase was not enough to interest you in purchasing the Pro CoverageFor your records and potential future purchases, I have provided the complete list of information regarding our extended warranty below http://www.guitarcenter.com/pages/Pro-Coverage.gc As you pointed out, Peavey offers a year warranty on amplifiersI have provided the manufacturers contact information below if you wish to reach out to them and discuss the issues that have arose with your amp I apologize that this information was not provided during your live chat conversationUnfortunately, most manufacturers do not provide warranty work on instruments that have experienced misuse, and they will likely perform an inspection on the amp head prior to providing a resolutionIf your amp is experiencing difficulties as a result of a manufacturing defect, then you should have no problem at all having it repaired through Peavey http://peavey.com/support/warranty/warrantytext.cfm ###-###-#### [email protected] Again, I apologize for the inconvenience you have experiencedIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

Dear MrG***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center orderAfter reaching out to the manufacturer, we have been informed that the DigiTech RPis discontinued from production and we will not be expecting any fulfillment on our pending backordersUnfortunately this is not something that Guitar Center had anticipatedAt this time, canceling your order would clear the pending authorization on your Paypal accountIf there is another item that you're interested in, I would be happy to provide the best price possiblePlease let me know how you would like to proceedIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] ***Customer Service SupervisorW [redacted] @guitarcenter.com

Horrible serviceOrdered a guitar May 24, from the online site because they have no store close to where I liveEstimate they would have it in from manufacturer was June Emailed them on June to get an update get told it is still on back order and will be latest on the order list will get fulfilled firstNext date for more to be in first week of JulyI send them another email asking for an actual date when I will receive my purchase since they took my money for it back in May when I placed my orderNow get told July is next estimate they will get some in from manufacturerHow is this company in business when they don't know supply and demand?

After doing some research, I bought an Breedlove Premier Auditorium Acoustic-Electric Guitar that was advertised as clearanceI was very happy with my purchase because it was a great priceAfter a couple of days I received the following email: "Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them" I thought that it was inconvenient but I was more than willing to wait because it was a great guitar for an amazing price; even though I wanted it for a Christmas presentI called the customer service for an estimated day of arrival, specifying that waiting was not a problem and they said that they needed to check and called me back They actually called me to tell me that they cancelled my order because it was out of stockThe amazing thing is that they DO have the guitar on stock and ready to ship on their website, same item number, same model, same name...but for the double price, not in clearance anymoreI put it in the online cart and tried to do the checkout and it was in stock!!! How can that happens? Carlos, the "manager " which talked with me over the phone was giving me excuses saying that the guitar I ordered was an used one and it was not! It was on clearance and I have the emails to prove it They offered me to buy it again with a 20% , that is $more of what I originally paidCarlos in fact graciously offered me $in store credit, like after this experience I wanted to buy more from themThis is so frustrating and disappointing! Guitar center is fraudulent, they do advertising and they don't care about customers

Dear MrJ [redacted] Thank you for your reply and for providing the attachmentsAs I stated in my previous response, the coupons that you have received were not coupons sent to you by Guitar CenterThe attachments that you provided are from Retailmenot.com, a coupon code websiteOf the three promotions listed in your attachment, only one of the coupons (SNOWROCKS) is a “Verified” codeThis is the same promotion that we confirmed was accurate and have offered to use on your purchaseGuitar Center does not provide coupon code information to this websiteThe coupon information that is listed on this website is either codes that other Guitar Center customers have received to their email (which are one time use codes) or the codes are from past years and are no longer validThe final two codes in your attachment were submitted by users who frequent Retailmenot.comUnfortunately, Guitar Center does not have control over the coupon codes that have been postedIn the future, I would advise that you contact one of our sales associates, and they can provide true coupon codes for your purchaseWe will not be offering the 20% off Non Sale item over $promotion or the 45% off any one item promotion, as they are not validAgain, if you would like to take advantage of our SNOWROCKS promotion, please feel free to give us a call before 2.29.2016, as this promotion will expire soonIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] Customer Service Supervisor W [redacted] @guitarcenter.com

We have addressed the concerns of the customer and have taken the necessary steps in correcting the issueWe've provided the customer with a detailed outline with an explanation to the questions previously stated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9997543, and find that this resolution is satisfactory to me Regards, [redacted] ***

I for one will never do business with Guitar Center againThey sell cheap poorly made products and the support is abysmalIn my case I bought my Grandson a Etude Student Clarinet, it started to fall apart by his second semester in beginner band Guitar Center refused to offer any support what so ever Frankly I would have come out ahead by buying a used clarinet at a [redacted] shop

Dear MrM***, Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent orderAfter reviewing your account, I do see that you spoke with a member of our management team on November 25th, and requested that we return your original order and refund the purchase priceAt the time of your call, MrC [redacted] did confirm that the return was in our system for order # GC Due to the inconvenience you experienced with your original order, MrC*** offered to upgrade your replacement orders shipping to next day air, free of charge (originally $51.00)I see that the replacement offer was declined, and you requested to cancel order # GC1***According to our system, on November 25th an order cancellation email was sent to the email address that we have on file for you ( [redacted] @gmail.com)Additionally, MrC*** offered to provide a $gift card for the trouble you had experienced, and that offer was also declinedAt this time, it does appear that your desired settlement has been metYour original order was successfully returned and the refund has been processedWe have also canceled your replacement order per your requestAgain, I apologize for the difficulties you have experiencedIf you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor [email protected]

Complaint: I am rejecting this response because:Here is a link to your website with the Black Gold Wrap Burst:http://www.guitarcenter.com/PRS/P24-Tremolo-10-Top-Electric-Guitar.gc Here is a link to PRS website with a Black Gold Wrap Burst:http://www.prsguitars.com/p24/All you want to do is lie about the color no longer being produced when in reality you feel you sold the guitar for to low of a priceI know your not telling the truth and you know itThe proof is in the above linksPrs only has a couple of different options when it comes to the PTrem and the PTremYou can see and anyone else can see that the Guitar with Black Gold Wrap Burst with a rosewood fretboard is being made and you are even selling themThe only difference is because I bought it online for $and you are selling them now for $all you can do is lie about details You can call these guitars anything you want but PRS only has the one I ordered and the Artist PackageThe Revdex.com has to be able to see this also Regards, G [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10599092, and find that this resolution is satisfactory to me Regards, [redacted]

I am rejecting this response because: MBM caused damages totaling $4,MBM states they offered 60% of my claim value but that is a lie60% of $4,is $2, I paid for full valuation protection for my move & MBM is not honoring it & is not fairly valuing the items in my claimMBM consistently undervalues the items & even rejected items even though the movers caused all of the damages, yelled, insulted, intimated me & refused to document the damages in their paperwork MBM rejected some items claiming they were packed by owner There were absolutely no items packed by ownerThe movers were fully responsible for all packing so that all items had full replacement valuation protection coverage MBM can't use their failure to properly execute & provide these services as an excuse to not honor my claims.The movers refused to document the damage in their paperwork & they were dishonest & verbally abusive The movers yelled, cursed, threatened & intentionally intimidated me EVERY time I pointed out damage they caused & they refused to document the damage.The driver & MrM [redacted] told me the delivery sign off did not matter & that I had months to examine items for damage & make a claim.During pack & load the crew damaged some items & deceptively hid & threw the items away in the garbage without informing me During pack & load many of my brand-new packing supplies and boxes were stolen by the movers & used as packing material for the move without my permission.During unloading the crew was deceptive & intentionally hid damaged items while unloading the truck.Delivery documents were all signed under duress I had no choice but to sign since the movers refused to add the damaged items to the documents.Buyer bewareMBM Moving Systems will carelessly damage your property during the move & they will not honor the full valuation protection coverage

Dear MrA [redacted] , Thank you for bringing your concerns to our attentionI sincerely apologize for the inconvenience you have experienced with your recent Guitar Center orderI am currently working with the store whom originally assisted youI have made contact with the customer service manager, and together we are working with our warranty company to ensure that your product is taken care ofEither myself or the customer service manager will contact you with our resolution and instructionsIn the meantime, if you have any other questions or concerns, please do not hesitate to contact me directly W [redacted] Customer Service Supervisor [email protected]

Dear E [redacted] , Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Guitar Center purchaseAfter reviewing the attachments you provided, it appears that your attempts to correct this issue first occurred on April 13th, As I'm sure you're aware, Guitar Center offers a day satisfaction guaranteeIs there a particular reason that you waited months before reporting the tuning mechanism defect? To address your inquiry made on May 22nd:You contacted our support center located in Draper Utah and received a response from our customer service departmentIn our response you were advised to speak with the store whom shipped your bass guitarThe reason that we recommended this is because our support center cannot make adjustments to store based orders (returns, exchanges, pricing, etc.) What we can do however, is contact the shipping store on your behalf and request that they work with you until your concerns are resolvedThe Guitar Center Gear Card is provided by Synchrony BankI would advise against ceasing your monthly Gear Card payments, as this can negatively impact your standing with Synchrony BankTo view the Synchrony Bank Terms and Conditions, please visit the link belowhttps://etail.mysynchrony.com/eapply/eapply.action?uniqueId=09A77509EF6922F...⇄ Center does reply to Revdex.com complaints and customer inquiries when they are submitted through the correct organizationThere are independently incorporated Revdex.com branches and it appears that your initial claim was not submitted through the correct locationAt this time we have determined that you are significantly outside of the Guitar Center satisfaction guaranteeWe have advised that you contact either the supplying Guitar Center store (Cincinnati- ###-###-####) or the manufacturer (Fender- ###-###-####)Guitar Center will not offer compensation for repairs, as the defects were not reported until several months after receiving the instrumentIf you would like our assistance in contacting the shipping store or manufacturer, please let me knowIf you have additional questions or concerns, please do not hesitate to contact meW [redacted] ***Customer Service Supervisor