Gymboree Corporation

Hello [redacted] , Thank you for your response and for allowing us the opportunity to further look into this matter After further research we were able to locate the email communication to assess and addressAt Gymboree, we stand behind the quality of our products and we sincerely apologize you were not made to feel this way upon your initial contact with us We would appreciate the ability to send you a $Gymboree gift card valid online and in stores as we understand this has been a true inconvenienceWe hope this will allow us the opportunity to demonstrate our commitment to providing excellent customer servicePlease allow 3-business days to receive your gift card via email Again we thank you for bringing this matter to our attentionIt is through invaluable feedback that we may continue to strive for stellar customer service while offering a unique product for kids and parents to enjoy If there is anything else we can assist you with, please do not hesitate to contact us Sincerely, [redacted] Gymboree Customer Care [redacted]

Complaint: [redacted] I am rejecting this response because: First, I didn't refuse the package and there was no one knocking on my door to deliver this package Second,the address on this order is always the same as before and it is the right address Third, I paid for this order and received nothing until nowI don't know why I should waitI did't make any mistakesI need my refund right now or you can ship my order right now Forth, Gymboree should contact with ups or usps to track the package instead of kicking the ball between customerYou never try to make clear whether it is the mailman's fault to deliver the package to a wrong address I hope you could promote your service in the futureRight now, you should make up my loss instead of letting me waitSincerely, [redacted] **

Initial Business Response / [redacted] (1000, 5, 2015/09/13) */ Hello [redacted] , Thank you for taking the time to write to us at Gymboree [redacted] Care Our records indicate that your parcel XXXXXXXX was successfully delivered on September 9, We also see that your duties and taxes have been refunded and that you were not charged any shipping fees by Gymboree for this orderWe sincerely apologize if these fees were not made clear to you while shopping online with us at www.gymboree.comAs described on our website (on the "International Shipping" page as well as message posted during the checkout process), orders shipping internationally may be charged with additional duties, taxes, and brokerage feesThese customs related charges are typically billed to the recipient of the shipment at time of deliver Our carrier advances these charges to the local revenue service and collects it back from the recipient through Canada Post COD serviceWhile the amounts of customs charges vary depending on the order size, shcountry, the type of merchandise purchased and other factorsSimilar charges are expected on your future purchases(Brokerage fee varies for Express shipments) In the event that you no longer wish to keep this merchandise please follow the steps below: To mail in your return, complete the Return Mail Form (on the bottom half of the packing slip), including "Quantity Returned" and "Reason Code" and enclose it with your merchandiseCredits typically post within 1-billing cyclesCustomers worldwide should use an insured mail service, we cannot be responsible for items which we do not receiveShipping fees involved in making a return to the Online Store will not be reimbursedPackages must be returned prepaid; we cannot accept COD deliveriesInternational customers should contact their local customs office for the return of duties and taxesSend returns to: Gymboree Online Store Attn: Returns [redacted] XXXXX Additionally, I understand that this has been an inconvenience to you, and I would like to offer you an exclusive 25% off Shopping Spree Pass [redacted] through January 31, in store within Canada or online on www.gymboree.comI trust this will give us another opportunity to show you our excellent service and commitment to [redacted] satisfactionPlease kindly note that this cannot be combined with any other coupon The coupon will be mailed to the address associated with your orderAgain we sincerely apologize for any inconvenience you have experiencedShould you have any questions or concerns please do not hesitate to contact us Sincerely, [redacted] Gymboree [redacted] Care X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you so much Revdex.com I don't accept this response because still Gymboree is shying away from the fact that their business is misleading and unfair to people like me I do not understand what they mean by duties and taxes were returned as nothing was returned to me, I paid $to Canada post for this package which I have with me sealed just waiting for their response as I have clearly stated that I have no interest in the items Now they are requesting I send by secured mail which cost about $based on the inquiry madeGymboree did not send my package by secured mail so why are they requesting I return package by secured mail? I don't want their 25% shopping spree offer as Gymnoree is not a store I want to ever set my foot inNot even if I have their offers for freeIt is so upsetting that their is no respect for peopleTheir site is misleading as every disclosure is in fine print such that when making purchases you don't see themIt's a U.SSite right? When they know they have stores outside of the U.SWhy wasn't the prices boldly indicated in U.SDollars? Even small online sites do that talk less Gymboree I maintain that I will mail items but Gymboree should be willing to reimburse both custom duty charges and mailing charges I am ready to mail items back but they have to assure me of the total refund of my expense In the event they refuse to adhere to this, which I see eminent as there seems to be no consideration or care for customers I will accept this as my loss but will ensure others don't go through this same experienceI will take it upon my self to make known to canadians the risk of shopping online with GymboreeIt's not value for money, it's deceptive as you will end up paying more, a clear case of penny wise pounds foolishI will let them know that turn around times are not truly adhered to, as package will be delivered a month later and [redacted] service is the rudest and poorest ever Thank you so much Revdex.com you have been very amazing and I appreciate your effort Final Business Response / [redacted] (4000, 9, 2015/09/23) */ Hello [redacted] , Thank you for taking the time to respond to us at Gymboree [redacted] Care We sincerely apologize for any confusion or inconvenience you have experiencedUnfortunately, we are truly unable to reimburse duties charged on your order as they are not assessed by the Gymboree CorporationThese fees are charged by your local government and any refund requests will need to be addressed by your government Additionally, as stated on our gymboree.com International Shipping

Complaint: [redacted] I am rejecting this response because: Well the funds were finally released however the same order I tried to place is now double the amount I had 20% off and free shipping previously and it looks like that promotion has endedSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The advertised price is misleadingThe advertisement is for an additional 50% off of the advertised sale price, not just the sale priceThe discounted price varied in percentage from 50% off of the total sale priceThat is misleadingA statement that the discount is reflected in the price will clear up any "confusion"Some items only contain a sale price without any advertisement for an additional 50%If that is the case, then there is no "additional" 50% As you admitted in the responseThe words used for the advertisement is "confusing" and misleading Either all items are "on sale up to 80% off or whateverThe "additional" implied that whatever the sale price is, an additional 50% off will be taken, not already reflected in the priceAll items are priced extremely high and so with the discounted price, the price is comparable to most price points of non discounted children's clothing from other brands Please adjust the advertised sale price to reflect an additional 50% offSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Hello ***, Thank you for your email We sincerely apologize you have not received your orderAfter further research we were able to verify that your order had been lost in transit by Fed ExWhen you had contacted Fed Ex for an investigation they were able to conclude it had been lost on their endUnfortunately they had still not informed us of this issueAs soon as we received your email we processed the credit for your order less the shipping as this had already been credited on November 6, Please kindly note, the shipping credit takes approximately a billing cycle to be reflected into your account depending on your financial institutionIf there is anything else we can assist you withPlease let us know if there is anything else we can assist you with Kindly, [redacted] Gymboree [redacted] Care X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive an email from the business regarding this matter directly I will contact my credit card company to confirm the refund In case the refund did not reflect after to weeks, I would like to contact you again Thank you for your support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Without the Revdex.com to help exemplify the voices of the public, I'm afraid the big corporations would never behave as they shouldThank you very much!Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2016/01/29) */ Hello ***, Thank you for your email We sincerely apologize you had been provided with incorrect information in regards to requesting a reroute on your orderUnfortunately as the order has already delivered, we are unable to request a reshipmentWe have credited your parcel in full as we understand you did not receive this orderThe transaction number for your credit is [redacted] Please kindly note it can take up to two billing cycles to see the credit reflected into your account depending on your financial institution If there is anything else we can assist you with, please do not hesitate to contact us Sincerely, [redacted] Gymboree Customer Care 1-877-449-

Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Hello [redacted] , Thank you for taking the time to write to us here at Gymboree [redacted] Care We sincerely apologize for any inconvenience you have experiencedUnfortunately we were unable to locate a charge or order placed with the information providedIf you are still showing this charge we ask that you call us at [redacted] Service to provide more details so we may further assist youWe also advise that you contact the financial institution that your card is registered with to be sure this card has not been compromisedIf there is anything else we can assist you with, please do not hesitate to contact us Sincerely, [redacted] Gymboree X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not being truthful They charged my credit card with Visa $are are saying they cannot find my orderI never placed an orderThey are also lieing about that fact that I should contact my bank when it was my back who caught their unsuccessful attempt at fraud! Also the cust svc is a fake number When you call the number they provided in this email inoone answers just a recoding for minutes Final Business Response / [redacted] (4000, 9, 2016/01/04) */ Hello [redacted] , Thank you for your email Unfortunately we are still unable to locate any charges with the information you have providedIn order to proceed we encourage you to contact us at [redacted] Service so we may look into this furtherOur telephone number is X-XXX-XXX-XXXX and our service hours are M-F 6am-6pm PST, Saturday 7am-3pm PST, and Sunday 8am-4pm PSTAny calls made after this time will receive an automated voice message prompting you to call again during the business hours listedAgain we sincerely apologize for any inconvenience this may have causedIf there is anything else we can assist with please do not hesitate to contact us Sincerely, [redacted] Gymboree [redacted] Care X-XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 11, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not being truthful They charged my credit card with Visa $are are saying they cannot find my orderI never placed an orderThey are also lieing about that fact that I should contact my bank when it was my back who caught their unsuccessful attempt at fraud! Also the cust svc is a fake number When you call the number they provided in this email inoone answers just a recoding for minutes

Hello [redacted] , Thank you for taking the time to contact us at Gymboree Customer Care We sincerely apologize for any inconvenience you have experiencedAfter further researching this matter it appears the attempts to submit your order were unsuccessfulAlthough your credit card was pre-authorized for the purchase amount, these funds are being held by your bank as a pending transactionTypically, the pre-authorizations will drop off automatically within about 3-business days (depending on your bank’s processing procedures).Our records indicate you were successfully able to complete your order with a Customer Service AgentUnfortunately we are unable to price override items in an order but we are able to verify that a 25% off online coupon was sent to you as we understand this has been an inconvenienceIf there is anything else we may assist you with, please do not hesitate to contact us Sincerely, [redacted] Gymboree Customer Care [redacted]

Hello, Thank you for contacting usWe are sorry for the inconvenience this has caused youWe have gladly processed a price adjustment for your order number [redacted] We applied a 20% off dresses which was the promotion we were offering the day after you placed your orderYou will be receiving a credit in the amount of $in 7-business daysPlease note the romper was not part of the sale as it was only applied to dresses Please contact us if you have any further questions or concerns Sincerely, [redacted] Janie and Jack Customer Care [redacted]

Hello [redacted] , Thank you for taking the time to contact us at Crazy Customer CareOur records indicate that your order was successfully delivered to the address you have requested on your orderWe can confirm that you have been provided with the correct information in regards to disputing your order, however as a one time courtesy we would be happy to resend your pajamas out to you at no additional chargeWe ask that you please call us [redacted] , reference your customer account number [redacted] and confirm your shipping address as the one you have provided is different than the one submitted on your order Please let us know if there is anything else we can assist you with Kindly, [redacted] Crazy Customer Care [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Hello [redacted] , Thank you for taking the time to write to us at Gymboree [redacted] Care I sincerely apologize for any inconvenience you have experiencedAfter looking into your account, our records indicate that you were mailed a Prepaid Mailing Label to return the PuCargo Jeans which were purchased on your order XXXXXXXXOnce these pants arrive in our facilities, our team will inspect the pantsOnce deemed defective our team will then process a credit onto the card that you utilized to place your orderIf you have written in regards to a separate order or item, please respond with the necessary information, so that we may assist you further Please do not hesitate to contact us should you have any additional questions or concerns Sincerely, [redacted] Gymboree [redacted] Care X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) hello, please forward to your manager, about very rude [redacted] servicei informed them that I purchased this with points and coupon that's why I would like an exchangeonce I return I loose the points please let the manager take a look, also my original inquiry please forward to the manager, very very rude [redacted] service experience Final Business Response / [redacted] (4000, 9, 2015/09/02) */ Hello [redacted] , Thank you for taking the time to respond Again we sincerely apologize for the less than optimal service you have received At Gymboree, we pride ourselves on the high quality of our productsIt is very important that we have an opportunity to review the product and assist you with the return of any defective merchandiseOnce the item is deemed defective by our team, a credit will be processed for the price you paid to the original form of payment you utilized on your orderUnfortunately we do not offer online exchanges, but when an item is defective we will happily assist you with placing an order for a replacement pair and waive your standard shipping We sincerely apologize if this was not made clear to you during your initial first callWe would love the opportunity to assist you further in obtaining a replacement itemPlease call us at X-XXX-XXX-XXXX, at your earliest convenience We look forward to hearing from you Thank you, [redacted] Gymboree [redacted] Care X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 7, 2016/02/04) */ Hello ***, Thank you for your email and for taking the time to contact me at Gymboree Customer Care We sincerely apologize you had not received the full credit for your defective itemsAfter reviewing your credit, we were able to locate the discrepancyThe original credit for your defective items is [redacted] The additional credit has been processed and you will see this reflected within one to two billing cycles depending on your financial institutionAgain we sincerely apologize for any inconvenience and thank you for your patience in regards to this matterIf there is anything else we can assist you with, do not hesitate to contact us Kindly, [redacted] Gymboree Customer Care 1-877-449- Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept their response, however, with all faith lost in this company, I will be diligently checking my bank account for the credit Final Business Response / [redacted] (4000, 11, 2016/02/12) */ Hello ***, Thank you for your response After further research we were able to verify that the additional credit for the difference has been processedYour total credit is now $with taxes includedAgain we thank you for your email, if there is anything else we can assist you with please do not hesitate to contact us at Customer Service at 1-877-449-and any representative would be happy to assist you Kindly, [redacted] Gymboree Customer Care 1-877-449- Final Consumer Response / [redacted] (2000, 13, 2016/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted] , Thank you for taking the time to contact us at Gymboree Customer Care Our records indicate that you have been provided the correct information in regards to our return policyIf an item is returned within days, you will receive the current selling price or the price paid, which ever is lowerWe sincerely apologize for any inconvenience this has caused and would be happy to make a one time exception to honor your return to our Gymboree Customer Service FacilitiesWe ask that you please email us at [redacted] with your transaction information so that we are able to better assist youWe look forward to hearing from you If there is anything else we can assist you with, please do not hesitate to contact us Sincerely, [redacted] Gymboree Customer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Hello [redacted] , Thank you for your email We sincerely apologize you were unable to complete your returnStores only have a limited amount of cash on hand and if there is a large cash return, the team member can refund the return to a merchandise credit and offer to contact you when there is more cash on handWe would appreciate the opportunity to look into this matter for you, please call us at [redacted] Service X-XXX-XXX-XXXX and any representative would be more than happy to assist youFor your reference our hours are M-F 6am-6pm PST, Saturday 7am-pm PST and Sunday 8am-4pm PST We look forward to hearing from you! Kindly, [redacted] Gymboree [redacted] Care X-XXX-XXX-XXXX

Hello [redacted] , Thank you for taking the time to contact us at Gymboree Customer CareWe sincerely apologize for any inconvenience this has causedAfter further research our records indicate that your order had delivered on November 22, with tracking number [redacted] As you have not received this parcel the typical process is to dispute this with your bank for non receipt of merchandiseFrom there your bank will process a temporary credit and work with our corporate office to determine the delivery status of your parcelWe would like to extend a customer courtesy and credit your parcel in fullPlease allow up to business days for processing and up to two billing cycles to see this reflected onto your account depending on your financial institutionIf there is anything else we may assist you with, please do not hesitate to contact usSincerely, [redacted] Gymboree Customer Care [redacted]

Hello ***, Thank you for taking the time to contact us at Gymboree Customer CareWe sincerely apologize for this unfortunate error due to a MasterCard Visa outage that impacted our registers for several hours on 8/9/and inadvertently charged your credit cardWe have received confirmation of the credits that we submitted to merchant services were completed on August 16, and are hoping they post to your cards very soonFor specific inquiries in regards to your credit card, we encourage you to contact us directly at customer service at [redacted] with the last four digits of the credit card impacted, the exact amount and whether it is a Visa or MasterCardFor security purposes we kindly ask that you do not respond to this email with your data sensitive information If there is anything else we may assist you with, please do not hesitate to contact us Sincerely, [redacted] Gymboree Customer Care [redacted] Tell us why here

Initial Business Response / [redacted] (1000, 9, 2015/12/22) */ Hello [redacted] , Thank you for your email We are very sorry to hear about your recent experience with your local Crazy As this situation requires specific information in regards to your transaction, we would be more than happy to assist you further via telephonePlease call us at X-XXX-XXX-XXXX and reference your [redacted] number XXXXXXXWe look forward to hearing from you! Kindly, [redacted] Crazy [redacted] Care X-XXX-XXX-XXXX Complaint Response Date bumped because: Holiday