Gymboree Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
  Thank you for helping to resolve this issue.  Although my complaint is from MARCH 2017, to have you state that it was taken care of in OCTOBER makes no sense and leads me to believe you haven't really looked into this.  I do think my compensation should be GREATER but will take the $20 if that is your final amount.
Please note that you have lost my business as well as about 3000 others that have read my postings and emails and texts.  I do have loyal medical professionals and teachers that value my opinion.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Thank you for taking the time to contact us at Crazy 8 Customer Care. We sincerely apologize for this unfortunate error due to a MasterCard Visa outage that impacted our registers for several hours on 8/9/16 and inadvertently charged your credit card. We have received...

confirmation of the credits that we submitted to merchant services were completed on August 16, and are hoping they post to your cards very soon. For specific inquiries in regards to your credit card, we encourage you to contact us directly at customer service at [redacted] with the last four digits of the credit card impacted, the exact amount and whether it is a Visa or MasterCard. For security purposes we kindly ask that you do not respond to this email with your data sensitive information.
If there is anything else we may assist you with, please do not hesitate to contact us.
Sincerely,
[redacted]Crazy 8 Customer Care[redacted] Tell us why here...

Initial Business Response /* (1000, 5, 2015/10/28) */
Hello [redacted],
Thank you for taking the time to contact us at Gymboree [redacted] Care.
After further researching your account, our records indicate that a supervisor here at [redacted] Care had called you on October 16, 2015. She left a...

direct number for you to call back on Monday as you were busy at the time. Unfortunately we never received a call back from you. If you would still like to discuss this matter please contact the phone number provided to you on October 16.
If you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
[redacted]
Gymboree [redacted] Care

Initial Business Response /* (1000, 7, 2015/11/16) */
Hello [redacted],
Thank you for taking the time to write to us here at Gymboree [redacted] Care.
We sincerely apologize for the delay with your order and for any miscommunication you have received. We have experienced unforeseen and unfortunate...

shipping delays with orders placed around this timeframe.
Additional understand this has been a true inconvenience and we will happily issue a credit to your account for the amount of $32.50 as your shipping charge has already been credited. Please kindly note, credits are typically processed within 10 business days. Once the credit has been processed, it should reflect on your statement within 1-2 business cycles. You are not responsible to return the merchandise you have received, please keep or donate to a charity of your choice. We hope this will provide us another opportunity to demonstrate our commitment to providing excellent [redacted] service.
Thank you for allowing us to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us.
Kindly,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX

Hello [redacted],
Thank you for taking the time to contact us at Gymboree Customer Care. We sincerely apologize for this unfortunate error due to a MasterCard Visa outage that impacted our registers for several hours on 8/9/16 and inadvertently charged your credit card. We have received confirmation of the credits that we submitted to merchant services were completed on August 16, and are hoping they post to your cards very soon. For specific inquiries in regards to your credit card, we encourage you to contact us directly at customer service at [redacted] with the last four digits of the credit card impacted, the exact amount and whether it is a Visa or MasterCard. For security purposes we kindly ask that you do not respond to this email with your data sensitive information.
If there is anything else we may assist you with, please do not hesitate to contact us.
Sincerely,
[redacted]Gymboree Customer Care[redacted]Tell us why here...

Initial Business Response /* (1000, 11, 2015/09/02) */
Hello [redacted],
Thank you for taking the time to write us at Gymboree [redacted] Service.
We are very sorry to hear that you have not received your package. We have contacted UPS so they can begin investigating this issue immediately and...

attempt to locate your order. Unfortunately, due to the high volume of packages, it may be 15-30 business days before UPS is able to complete their investigation. We sincerely apologize for any inconvenience.
Unfortunately, we are unable to issue a credit from our [redacted] service department as the parcel status shows delivered and was signed for. We encourage you to contact your financial institution directly to inform them that you have not received the package and to ask for an immediate reversal of funds due to "non-receipt of merchandise."
We will continue to follow up with UPS for any additional information regarding the location of your package and I will follow up with you via email once I have a response. Once again, we appreciate you taking the time to write in and bring this to our attention.
If you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 13, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not sign for the package I left a notice on my door telling them to please leave the package. Gymboree.com already knows I did not actually receive the package. They are ridiculous and have the worst [redacted] service that is why they are going out of business. I also filed a complaint with the Federal Trade Commission. I am so angry and upset by this; A twist the truth by calling me a liar and stating that I signed for the package you received it. That is not the truth I did not sign for this package yes I did leave a notice for them to leave it at my door and they should not have done that, I now know that but I called another merchant and ask them what they would do in this situation I don't want to use the company's name and they told me that they would issue a refund they would not issue the shipping refund they would issue a refund for the total merchandise plus tax. Gymboree needs to be specific before they respond to my complaint.
Final Consumer Response /* (3000, 18, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Basically because my circumstances are different and GYMBOREE can not tell me to call my bank for a refund; GYMBOREE HAS TO HANDLE IT. UPS came to my home and notified me that GYMBOREE WOULD BE ISSUING ME A REFUND!!! UPS HAD ME SIGN SOMETHING TO THE EFFECT THAT I HAD NOT RECEIVED THE PACKAGE...SEE BELOW
A UPS Representative came to my home and had me sign a document in reference to the Gymboree package I did not receive. They asked if I received the package from Gymboree? I respond" No I did not receive the package".UPS representative then asked if I left a note on the door? I responded "Yes I left a note". The UPS representative then told me GYMBOREE would be issuing me a refund. OBVIOUSLY UPS DID THERE JOB AND CAME TO THE CONCLUSION THAT I DID NOT RECEIVE MY PACKAGE.
ALSO AS I PREVIOUSLY TOLD GYMBOREE ON NUMEROUS OCCASSIONS I have already put in a dispute with my prepaid mastercard. But it is a prepaid card, therefore they do not just issue you a refund. They are not responsible; if I had used my Bank of America Debit card....GYMBOREE would be in luck they would be able to put it off on the bank because Bank of America would automatically issue me a temporary credit for the funds lost(in this case 292.24). As long as what I told them was true the credit would become permanent.
Let me state this again I used a prepaid card to make this purchase online. I filed a claim over a month ago on Aug 25,2015 with the prepaid Mastercard and their bank Banccorp. They still have not came to a conclusion and the Fraud department told me because my card was stolen and because it was not unauthorized; they cant issue me a credit. They told me that for the lost package they have not come to a conclusion and I will find out their decision 90 days after filling the claim.
By the way I apologize for the misspelling a structure. This whole thing has become a nightmare. I hope I got my point across; even if my writing was not to par.
Thank you,
[redacted]
Final Business Response /* (4000, 20, 2015/10/16) */
Hello [redacted],
Thank you for your email.
Unfortunately, we have still not received a response from UPS in regards to the conclusion of this parcel's location. As the investigation has taken over the 30 day timeframe, we will be happy to credit the parcel in full. Please note credits are typically processed within 7 - 14 business days. Once the credit has been processed, it should reflect on your statement within 1 - 2 billing cycles depending on your financial institution.
If you have any additional questions or concerns, please do not hesitate to contact us.
Sincerely,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX

Hello.
Thank you for your email. We sincerely apologize for any inconvenience this has caused you. After further research, our records indicate that your order did not successfully submit as the billing address information provided did not match with what the bank has on file. Typically the charges will automatically fall off within three to five business days. As we understand this has been a true inconvenience we will be reaching out to your bank with a request to remove pre authorizations from your account. In the past, banks require us to send an official letter in writing. As this letter contains data sensitive information we are only able to fax this information directly to the banks which is why we request the fax number from you. We sincerely apologize for any inconvenience this may have caused you. If you would still like to place your order with us, please call us at[redacted] we may have some options for you. We look forward to hearing from you.

Complaint: [redacted]I am rejecting this response because: Gymboree say they will refund my money. As of 10-20-2016 I still haven't received my refund. I will accept Gymboree response once my refund has been deposited into my account. I don't understand why is this taking so long to resolve this issue.Will Sincerely,[redacted]

Hello [redacted], 
Thank you for taking the time to contact us. 
We can confirm that you have been provided the correct policy in regards to our Precious Time Photography. As we are not directly affiliated with this company unfortunately we are unable to provide specific details about the whereabouts of the pictures you have ordered. We encourage you to contact the representative you were speaking with in order to obtain a status of your parcel. We sincerely apologize for any inconvenience this has caused and will be surely following up with the associates who informed you this company was closed. If there is anything else we can assist you with, please do not hesitate to contact us. 
Kindly, 
[redacted]Gymboree Customer Care[redacted]

Hello [redacted], 
Thank you for your email. 
After further research we were able to verify and confirm with our corporate offices that your credit for $8.46 was posted on May 20, 2017. If you still do not see this credit, please call us at [redacted] and we would be happy to help you with contacting your bank to ensure this credit is received. 
If there is anything else we can assist you with, please do not hesitate to contact us. 
Sincerely, 
[redacted]Gymboree Customer Care[redacted]

Initial Business Response /* (1000, 9, 2015/12/22) */
Hello [redacted],
Thank you for your email.
We are very sorry to hear about your recent experience with your local Crazy 8. As this situation requires specific information in regards to your transaction, we would be more than happy to assist...

you further via telephone. Please call us at X-XXX-XXX-XXXX and reference your [redacted] number XXXXXXX. We look forward to hearing from you!
Kindly,
[redacted]
Crazy 8 [redacted] Care
X-XXX-XXX-XXXX
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 7, 2015/09/11) */
Hello [redacted],
Thank you for taking the time to contact us at Gymboree [redacted] Care.
After researching your order, our records indicate that you were contacted on May 5, 2015 by our International Department in regards your refused parcel....

You were advised to confirm the address you would like the parcel to be shipped to, but if the parcel was unclaimed by May 12, 2015 it would be considered abandoned.
Unfortunately since you had refused the parcel, we were unable to credit as the parcel will never return to our US facilities. The fee you received for your parcel when going to pick up at the Post Office was not issued through Gymboree but through your local Custom's Office. As stated in our terms and conditions for international shipping: "Duties and taxes are not reflected in our prices. The carriers will charge the recipient (including gift recipients) all applicable duties, taxes and/or brokerage fees at the time of delivery. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package."

Since the parcel was refused and not accepted and then mailed back to our Returns Address as listed on the website, unfortunately the parcel will not come back to our facilities. At this point, the only way to obtain a credit would be to dispute with your credit card company. We sincerely apologize for any inconvenience this has caused you.
Please do not hesitate to contact us should you have any questions or concerns.
Sincerely,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 9, 2015/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your email of September 14, 2015. Gymboree's response to my complaint definitely does not resolve this matter. I hope you will continue trying to assist me.
Gymboree's website does not tell the [redacted] what to do if they do not take possession of the goods. Gymboree has given me differing stories about what happens when this situation arises.
In April 2015 I was told by Gymboree [redacted] Service to refuse delivery, track the parcel back to its point of origin so that I could be assured a refund and also dispute the charge with my credit card company. When I did what was recommended, Gymboree sent an email advising that I should accept delivery. When I called [redacted] Service to complain I was told to accept delivery and then return the good to a U.S. Store... even though I live in Canada. When I refused to do this Gymboree denied my request for a refund and advised me to dispute the charge with my credit card company.
When I did as Gymboree advised, Gymboree informed my credit company that I had "no right to a refund" because I was required to advise Gymboree I would be returning the goods first, before doing so. As a consequence of this response the dispute was not resolved in my favour. Gymboree's position is a ridiculous one which is not reflected anywhere on their website but apparently, that does not matter. According to this story, a refund will only be processed IF the [redacted] notifies Gymboree first that a return is expected.
Although Gymboree's reply to the Revdex.com complaint is very similar to what I was told by phone on August 25, 2015 it does not reflect the story they told to my credit card company.
The reality is that I did not take possession of the goods. The package was not accepted by me and therefore an automatic process took over. Gymboree's shipper has confirmed twice (May 1, 2015 and August 25, 2015) the package was returned April 29, 2015 at 9:46am and that the sender knows the return was successful. Gymboree also has the information required to identify the location of the package through the shipper's secure portal (which is said to be webtrack.globalmail.com) to see precisely the address where the package was returned.
The reality is that Gymboree has my money and its goods. It should be remembered, it is because Gymboree [redacted] Service advised me to refuse delivery of the goods that I did so and then, I tracked their return back to their point of origin in attempts to ensure a full refund for the price paid.
The effect of Gymboree's business practice is that any international sale becomes a "final sale" if the goods are not returned to an address specified on their website which may change without notice to the [redacted]. This practice is grossly unfair since the website does indicate every international sale becomes a final one in these circumstances. In addition, the website does not indicate how a [redacted]'s order will be handled in the event that goods are not taken into possession by the purchaser. Put differently, the Gymboree website does not indicate how they will proceed in circumstances like mine when delivery is not effected.
Gymboree cannot now (after the sales transaction is completed on specified terms) insist upon keeping my money and the goods.
Gymboree's response also ignores the [redacted] service issue which at the core of this dispute. I was charged exorbitant international shipping fees on April 10, 2015 when the website, and emails pushed to existing customers, indicated it was "free". My email receipt indicates the shipping charges are $22. The intermediary Gymboree hired to ship the goods to me also charged additional fees on top of the $22.
We know this [redacted] service issue can be resolved outside the Courts if Gymboree wishes to do so.
The solution I seek is a full refund of $342.05 given their inconsistent response to this [redacted] service problem. Your email asks me to provide you with a "middle ground" that you can present to the company. My middle ground would be a refund in the amount billed to my credit card ($342.05) less an agreed upon amount of shipping fees. If the company thinks this proposal would be acceptable then I would like to see proof of the shipping fees charged to them for the parcel in question so we can explore this further. Alternatively, I would be interested to hear what is Gymboree's "middle ground" solution.
I trust this is satisfactory. Kindly contact me should you have concerns. If you are unable to assist then I expect written notification of same.
Final Business Response /* (4000, 11, 2015/10/02) */
Hello [redacted],
I realize that you have contacted us multiple times in regards to this issue, on 4/26/15, 5/5/15, 5/6/15, and also 8/25/15, as well as reached out to Revdex.com and received a reply in which we advised you to file a dispute with your financial institution for 'non-receipt of merchandise' for the refused package. I understand that may be inconvenient but it is a viable option you have to receive a credit for the merchandise that you ordered and did not receive. We rarely receive refused packages back from Canada but if we did we would gladly issue the credit as a return. However due to the amount of your valuable time you have spent on this issue we will refund you for the amount of the refused package, order XXXXXXXX in the amount of $263.45.
Thank you and please contact us at Gymboree [redacted] Care if there is anything else we can help you with.
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX
Final Consumer Response /* (2000, 13, 2015/10/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the offer. I accept the proposed resolution to refund me $263.45 providing that the refund is in US dollars. I would like amount $263.45 USD credited to my credit card, which Gymboree originally debited, as soon as possible.
Once the full amount of $263.45 USD is actually refunded to my credit card we can consider this matter resolved. Please note that I did already dispute the charge with the credit card company (as suggested by Gymboree) and the investigation was not resolved in my favour due to the representations Gymboree made to the credit company.

Hello [redacted], Thank you for taking the time to contact us at Gymboree Customer Care. We sincerely apologize for any inconvenience this has caused. After further research our records indicate that your order had delivered on November 22, 2017 with tracking number [redacted]....

As you have not received this parcel the typical process is to dispute this with your bank for non receipt of merchandise. From there your bank will process a temporary credit and work with our corporate office to determine the delivery status of your parcel. We would like to extend a customer courtesy and credit your parcel in full. Please allow up to 10 business days for processing and up to two billing cycles to see this reflected onto your account depending on your financial institution. If there is anything else we may assist you with, please do not hesitate to contact us. Sincerely, [redacted]Gymboree Customer Care[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Without the Revdex.com to help exemplify the voices of the public, I'm afraid the big corporations would never behave as they should. Thank you very much!Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/13) */
Hello [redacted],
Thank you for taking the time to write to us at Gymboree [redacted] Care, and I sincerely apologize for any inconvenience this may have caused you.
I can confirm you were provided the correct policy when you had initially...

contacted us at our [redacted] Care Department.
Unfortunately, we were unable to reship or credit your parcel due to the status it holds with UPS. At this point you were advised to contact your financial institution directly to dispute this charge as a "non-receipt of merchandise." From here your financial institution works directly with our corporate office to complete an investigation for your parcel. This process enables you to have a reversal of funds issued to your account while the investigation was completed. After reviewing your account, I confirmed you have been offered compensation for your dissatisfaction of our policy for lost packages.
Again we sincerely apologize for any inconvenience this may have caused. Although we are not able to make an exception or an immediate change to the policy, I want to assure you that your concerns have been forwarded to the appropriate parties.
Should you have any additional questions or concerns please do not hesitate to contact us.
Thank you,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apologies are not enough for a company in such size. How could they just ask [redacted] to handle issue with their credit card company? Gymboree should take care this issue for the [redacted] themself not ask the [redacted] to handle this issue. UPS hold or not it's the issue THEY need take care of.
Final Business Response /* (4000, 10, 2015/08/28) */
Hello [redacted],
Thank you for the time to respond to us at Gymboree.
Unfortunately due to the status your parcel held with UPS we are truly unable to credit your parcel. The only way to obtain a credit for this parcel would be to dispute this with your bank. We sincerely apologize for any inconvenience this may have caused. We have forwarded your feedback to the appropriate parties as we cannot make any immediate changes to our policy.
Please do not hesitate to contact us should you have any additional questions.
Sincerely,
[redacted]
Gymboree [redacted] Care

Hello,
 
Thank you for contacting us. We are sorry for the inconvenience this has caused you. We have gladly processed a price adjustment for your order number [redacted]. We applied a 20% off dresses which was the promotion we were offering the day after you placed your order. You...

will be receiving a credit in the amount of $30.90 in 7-10 business days. Please note the romper was not part of the sale as it was only applied to dresses.
Please contact us if you have any further questions or concerns.
 
Sincerely,
[redacted]
Janie and Jack Customer Care
[redacted]

Hello [redacted]
 
Thank you for bringing this to our attention. Please accept our apologies for the inconveniences this has caused. A Customer Care manager, [redacted] has replied to the email you sent directly to [redacted]
 
Thank you, 
[redacted] Gymboree Customer...

Care[redacted]

Initial Business Response /* (1000, 7, 2015/12/07) */
Hello [redacted],
Thank you for taking the time to contact us at Gymboree [redacted] Care.
We are very sorry to hear you were unable to complete your order. After further research, our records indicate that we had attempted to fax your bank...

with an official document in request that they release these funds as we would not be collecting them. Unfortunately the fax number was incorrect. On the 17th of November, we were successfully able to submit the request with the new fax number that had been provided. At this point, it is at the bank's discretion to accept or deny the request. For further information regarding the status of your order we ask that you contact the bank in which your card is issued from. We sincerely apologize for any inconvenience this may have caused.
If there is anything else we can assist you with, please do not hesitate to contact us.
Kindly,
[redacted]
Gymboree
X-XXX-XXX-XXXX

Initial Business Response /* (1000, 7, 2016/03/09) */
Hello [redacted],
Thank you for bringing this to our attention.
On behalf of Gymboree, please accept our deepest apologies for the issues you have had with our gift card. I can confirm that Gymboree has credited the original form of payment...

for the full amount of $40 on 3/3/2016. We encourage you to contact your financial institution to verify the credit was accepted and posted.
We are also more than happy to send you a gift card for your troubles, and in hopes that you will give us another opportunity to offer the excellent customer services that you have grown to expect from Gymboree. You will receive this gift via email shortly.
Thank you for your continued patience.
Kindly,
[redacted]
Customer Care
Initial Consumer Rebuttal /* (2000, 13, 2016/04/06) */