Gymboree Corporation

Hello [redacted] , Thank you for taking the time to contact us at Gymboree Customer Care We sincerely apologize for any inconvenience or confusion this may have causedTypically an advocate approval may be denied if the address is identical to the referee's addressWe would be happy to mail you a $gift card as we understand that this was not made clear to you when referring your friend to shop with us at GymboreeThe paperwork for your gift card has been filled out and will be mailing out shortlyIf there is anything else we may assist you with, please do not hesitate to contact us Kindly, [redacted] Gymboree Customer Care [redacted]

Hello [redacted] ,Thank you for your emailAfter further research our records indicate that you have been credited back to your cardYour transaction number is [redacted] Please do not hesitate to contact us should you have any additional questions or concernsSincerely, [redacted] Gymboree Customer Care [redacted]

Revdex.com: Thank you for helping to resolve this issue Although my complaint is from MARCH 2017, to have you state that it was taken care of in OCTOBER makes no sense and leads me to believe you haven't really looked into this I do think my compensation should be GREATER but will take the $if that is your final amount Please note that you have lost my business as well as about others that have read my postings and emails and texts I do have loyal medical professionals and teachers that value my opinion.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2016/01/29) */ Hello [redacted] , Thank you for your email and for taking the time to contact us at Gymboree [redacted] Care After further research, our records indicate that your order had been placed after our cut off time for Next Business Day Shipping As stated on our shipping page, "Orders received after noon ET will begin processing the next business dayBusiness days are Monday through Friday, excluding Holidays."Your order XXXXXXXX was processed on 12/31/and delivered on 1/4/which is the next business dayHowever we understand this has been an inconvenience and we would be happy to credit your shipping as a courtesyPlease kindly note credits can take up to two billing cycles to reflect in your account depending on your financial institution Again we thank you for your email and for allowing us the opportunity to address your concernsIf there is anything else we can assist you with, please do not hesitate to contact us Sincerely, [redacted] Gymboree [redacted] Care X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Hello [redacted] , Thank you for taking the time to contact us at Gymboree [redacted] Care We sincerely apologize you have not received your order XXXXXXXXAfter tracking your order, our records indicate that your parcel delivered at or on the mailbox on September 18, at 12:04pmThe procedure to receive a refund for a lost package is to file a dispute with your financial institutionFrom there we will work with the bank and the shipping company to investigate the parcel's final destination We understand this has been a true inconvenience and would like the opportunity to credit your order as a onetime courtesyOnce the credit has been processed, it should reflect on your statement within - billing cycles depending on your financial institutionPlease kindly note that any future orders will need to be disputed with your financial institution Should you have any additional questions, please do not hesitate to contact us Warmly, [redacted] Gymboree [redacted] Care X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for resolving this matter [redacted] I will notify my financial institution that the credit will be forthcoming

In regards to my Revdex.com complaint [redacted] , I just received a phone call back from Gymboree with clear direction of what they're doing to rectify the situation I believe it's been handled now I wish it didn't come to filing a complaint but it seems once I mentioned that to them on the phone earlier today, I suddenly started getting people to call me back I appreciate your support, ***

Initial Business Response / [redacted] (1000, 7, 2016/02/09) */ Hello ***, Thank you for your email. We sincerely apologize you are still continuing to receive our promotional emails. We have processed an urgent request to remove your email address from our promotion list. This process is typically... completed within 7-10 business days. Again we thank you for your patience and if there is anything else we can assist you with, please do not hesitate to contact us. Kindly, [redacted] Gymboree [redacted] Care X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for removing me from Gymboree promotional emails. Thank you for resolving the situation.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I will never shop at Gymboree again.Sincerely, *** ***

Initial Business Response /* (1000, 5, 2016/02/09) */
Hello ***,
Thank you for your email
After further researching your order, our records indicate that there had been an error with your creditThe initial credit for your return was 900*1*XXXXXX for the amount of $We have
processed a credit for the remaining amount and the transaction number for your additional credit is 900*3*XXXXXXDue to the inconvenience we have also credited the shipping you were charged on your orderThe amount for your second transaction is $The credit could take up to two billing cycles to see on your account depending on your financial institution
Again we sincerely apologize for any inconvenience this may have causedIf there is anything else we can assist you with, please do not hesitate to contact us
Sincerely,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They credited me what I paid as well as what I paid in shippingI appreciate it

Complaint: ***I am rejecting this response because:The requested info was already submitted to the business but did not receive satisfactory responseGymboree customer service tracking #***I have already tried dealing with Gymboree customer serviceNo one was unable to provide a satisfactory resolution nor did anyone assume responsibility of the defective itemPlease ask the business to show sincerity to reach an acceptable resolution by doing their research
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/25) */
Hello ***,
Thank you for taking the time to write us here at Gymboree, and I apologize for any inconvenience you may have experienced while trying to make a return in our retail stores
As stated in our policy for redeeming rewards
certificates: The discount will be applied as a percentage discount on each item in your transactionYou will receive the price paid (after the discount) on all returned or exchanged merchandiseThe value of your rewards certificate will not be returned if you make a return or exchange
Additionally, I understand that this has been an inconvenience to you, and I would like to offer you an exclusive 25% off Shopping Spree Pass *** through January 31, in store or on www.gymboree.comI trust this will give us another opportunity to show you our excellent service and commitment to *** satisfactionPlease kindly note that this cannot be combined with any other couponThe coupon will be mailed to the address associated with your rewards account
We at Gymboree strive to provide excellence in *** care while offering a unique quality product, and we absolutely encourage our customers to contact us if we have fallen short of that commitmentOnce again, I really appreciate you taking the time to share your experience with usPlease do not hesitate to contact us if you have any additional questions or concerns
Sincerely,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not be quoted policyI earned this $It was not a couponIt did not stipulate that I had to spend a certain amount to use the $I could have bought something for $and used this $I spent $and then ended up having to return a pair of shorts that didn't fit my son(which I could have just exchanged if Gymboree would actually stock/sell the slim sizes that they advertise)I will not loose this $When I returned that one item the $value form the $should have just applied to the other items that I purchased because had I never bought the shorts that entire $would have gone towards the other items anywayThis is a situation of GREED on Gymborees partNO I do not want a 25% off coupon because that does not give me my $back rather it requires me to shop at Gymboree again which I am now sure that I won't do due to the way you all have handled thisAt this point I EXPECT my $back or I will file credit card fraud with my bank card companyThe $donation was made because I was told I would get it back in discount savings back I didn't rather Gymboree took my $and then also took the $That is a fraudulent way of doing businessThe person on the other end of this email needs to understand that I am a real person - not a corporation on the other end of this messageI am a single mother raising children without any child supportI depend on coupons, rewards, etcand I will NOT stand for being robbed which is what Gymboree has done by taking my $and $I do not appreciate you responding to me like a computer and thinking that I am stupid enough to take a coupon which requires me to spend more moneyThis is insultingRefund me my money immediately

Initial Business Response /* (1000, 6, 2015/08/20) */
Hello ***,
Thank you for taking the time to write us at Gymboree *** Care
We are very sorry to hear about the additional fees required on your recent Gymboree orderAfter further research, our records indicate that the $USD
dollar charge listed on your invoice is the shipping charges issued during time of checkoutThis $USD dollar charge is the only additional charge aside from the payment for your order that was issued through Gymboree
If you are referencing any additional charges we ask that you contact your local Customs Office, as these charges were not issued through GymboreeWhile the amounts of customs charges vary depending on the order size, shcountry, the type of merchandise purchased and other factors, we are currently being advised that orders shipping standard to Canada are typically charged with 17% duties, 5% GST or 13-15% HST, and a $10.00CAN flat-rate administration feeSimilar charges are expected on your future purchases(Brokerage fee varies for Express shipments)
We sincerely apologize for any confusion this may have causedPlease do not hesitate to contact us should you have any questions or concerns
Thank you,
***
Gymboree
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT complaining about duties or taxesI am complaining about the shipping chargesI was told by Gymboree staff that "Gymboree did not ship my package, it was shipped by a third party"As per the Gymboree website, "Orders shipping International Express are delivered via DHL World Wide Express service" I paid DHL a $brokerage shipping fee upon deliverySo, why is Gymboree charging me an additional $shipping fee on my bill when Gymboree did not ship the package? What is $shipping fee being used for if Gymboree has not used it for shipping? Why do I pay Gymboree for shipping additionally if DHL did the shipping? I have not been given a clear explanationPlease provide a legitimate explanation or refund of $Thank you
Final Business Response /* (4000, 15, 2015/08/28) */
Hello ***,
Thank you for responding
We at Gymboree strive to be transparent with any fees charged through our websiteAs stated on our terms and conditions for International Shipping: "the carriers will charge the recipient (including gift recipients) all applicable duties, taxes and/or brokerage fees at the time of delivery." The $dollar shipping that you were charged on our website was for shipping your parcel from our warehouse to CanadaThe brokerage fee you were charged was from the shipping company prepaying the Duties and Taxes for your parcel to reach Canada PostUnfortunately these charges are separate
We understand this has been a true inconvenience and as a one-time courtesy we will credit the $shipping charges assessed on your Gymboree order XXXXXXXXPlease note credits are typically processed within - business daysOnce the credit has been processed, it should reflect on your statement within - billing cycles depending on your financial institutionAdditionally the $dollar brokerage fee can be disputed with your local customs officeFor more inquiries with your brokerage fees or any other charges, please visit your local customs office
Please do not hesitate to contact us should you have any questions or concerns
Thank you,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Final Consumer Response /* (2000, 17, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello ***,
Thank you for your email
We thank you for your patience during this busy holiday seasonThough this unfortunate event is not common, we sincerely apologize for any inconvenience this may have causedWe have contacted the
warehouse today and requested an immediate reship of the bubble oodles you have purchased
Again we sincerely apologize for any delay and thank you for allowing us the opportunity to address your concernsIf there is anything else we can assist you with, please do not hesitate to contact us
Warmly,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company agreed to send the missing items in our order, which resolves our complaint
Final Business Response /* (4000, 14, 2016/01/29) */
Hello ***,
Thank you for email
We sincerely apologize you had only received one quantity of the Bubble Oodles after the reshipWe have sent an immediate request to our warehouse to reship the four Bubble OodlesAdditionally we understand this has been a true inconvenience and would be happy to mail you a $gift card in hopes to demonstrate our commitment to providing stellar *** serviceThe gift card will be mailed to the address associated with your order
Again we thank you for your email and for allowing us the opportunity to address your concernsIf there is anything else we can assist you with, please do not hesitate to contact us
Sincerely,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Final Consumer Response /* (2000, 16, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/09/16) */
Hello ***,
Thank you for taking the time to contact us at Gymboree *** Care
We are very sorry to hear you have not received your parcelOur records indicate that your order XXXXXXXX was delivered on August 26, in a secure
place to the address you had requested when placing your orderTypically when an order states delivered the procedure to obtain a credit for your parcel would be to dispute the transaction with your financial institutionWe suggest this as we are unable to track your parcel past delivery
However we understand this has been a true inconvenience and would like to credit your order as a onetime courtesyCredits typically take 7-business days to processOnce the credit has been processed, it should reflect on your statement within - billing cycles depending on your financial institutionPlease note this is a onetime courtesy, for future lost packages you will need to file a dispute with your financial institutionPlease do not hesitate to contact us should you have any questions or concerns
Sincerely,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 9, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/23) */
Hello ***,
Thank you for taking the time to contact us at Gymboree *** Care
Our records indicate you have already been assisted via telephone and your order XXXXXXXX has been sent to be credited in fullIf there is any other
way we can assist you, please do not hesitate to contact us
Sincerely,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In addition to the credit, I was also told that I would receive Gymbucks for the next cycle equivalent to those that I lostI have not received them yet
Final Business Response /* (4000, 9, 2015/11/16) */
Hello ***,
Thank you for reply
After reviewing your account our records indicate that a Gymbuck coupon was applied to your order # XXXXXXXXAs we are currently not in a redemption period, we are unable to issue the Gymbucks for immediate use
However, due to the situation we will be issuing a new Gymbuck which will be emailed to you before the next redemption in JanuaryWe sincerely apologize if this was not made clear to you when you contacted *** Service
If there is anything else we can assist you with, please do not hesitate to contact us
Kindly,
***
Gymboree *** Care
X-XXX-XXX-XXXX

Hello ***,
Thank you for taking the time to contact us at Gymboree Customer Care.
At Gymboree we strive to provide the best customer service and we are sorry to hear this was not the case during your recent visitWe have forwarded your concerns and contact information to the
District Manager of this location and they will be in contact with you shortly to ensure this matter is addressedIf there is anything else we can assist you with, please do not hesitate to contact us.
Sincerely,
***Gymboree Customer Care***

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello ***,
Thank you for your email
We sincerely apologize for any miscommunicationOur records indicate that the credit for the Daisy Graphic Tee had been processed in store on 12/16/It can take up to business days for this
credit to post to your account depending on your financial institutionWe are also able to verify that you were able to speak directly with a representative from *** Service and received assistanceAgain we sincerely apologize for any confusion, and thank you for giving us the opportunity to address your concernsIf there is anything else we can assist you with, please do not hesitate to contact us
Sincerely,
***
Gymboree *** Care
X-XXX-XXX-XXXX

Hello ***
Thank you for your email.
We sincerely apologize for any inconvenience this has causedAfter further research our records indicate that your parcel status was unable to be delivered as addressedThe parcel is on its way back to us at GymboreeOnce receivedthe process
is to reship the parcel to you directlyAs USPS ships the parcel back to us, we do not have control over a time frame but the process can take up to weeks. As a customer courtesy we would be happy to process a credit for the entire order and you can replace your order at your leisurePlease allow business days for processing and up to billing cycles to see this reflected onto your accountAgain we sincerely apologize for any inconvenience this may have caused.
If there is anything else we can assist you with, please do not hesitate to contact us.
Sincerely,
***Gymboree Customer Care***

Initial Business Response /* (1000, 7, 2016/01/29) */
Hello ***,
Thank you for your email and for taking the time to write to us at Crazy Customer Care
We sincerely apologize for the delay with your parcel and thank you for your patienceAs we offer boutique style merchandise,
unfortunately once an item is out of stock it typically will not be replenishedThe missing items from your order have been credited and the transaction numbers for your credit is *** for $and *** for $We understand this has been a true inconvenience and would love to mail you a $gift card in hopes for another opportunity to demonstrate our commitment to providing excellent customer careThe gift card will be mailed to the address associate with your order
Again we thank you for allowing us the opportunity to address your concernsIf there is anything else we can assist you with, please do not hesitate to contact us
Sincerely,
***
Gymboree Customer Care
1-877-449-

Hello ***,
Thank you for your response
We sincerely apologize for any confusion within the previous emailsWe assure you that your order did receive the promotional sale priceThe Tiger One-Piece item was originally priced for 24.95, on a promotional sale for and you paid $with the additional 50% off promotionEach item on our website will reflect the original price and the current price which includes the promotional discountAgain we sincerely apologize for any confusion or inconvenience this may have caused
If there is anything else we can assist you with, please do not hesitate to contact us
Sincerely,
***
Gymboree Customer Care