Gymboree Corporation

Hello ***,
Thank you for taking the time to contact us at Gymboree Customer Care.
Unfortunately as we are unable to verify the prices in store to determine if the prices you were charged we incorrectWe have forwarded your contact information to the District Manager of this location and
they will be in contact with you to address your concernsIf there is anything else we can assist you with, please do not hesitate to contact us.
Sincerely,
***Gymboree Customer Care***

Complaint: ***I am rejecting this response because: Janie and Jack is giving me the run aroundMy bank which is a large reputable bank, which has told me since this process has started back in mid February that they have not seen any credit coming in from Janie and JackJanie and Jack are fraudsJanie and Jack are charging me fraudulently and are stealing from loyal Middle class customersJanie and Jack are trying to steal money from my bank accountA credit should not take this longIt's a stalling attempt on Janie and Jacks endWhy can't I just get my bank account issued a credit? Does Janie and Jack want to lose business because I am dissatisfied and will tell everyone I know on social media to not shop thereI think it is very unprofessionalJanie and Jack is not looking out for their customers. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello ***,
We sincerely apologize you have not received the *** ***
After further research we were able to indicate that a credit has been processed for the full amount of $for your order XXXXXXXXPlease kindly note the
credit may take 1-billing cycles to reflect in your account depending on your financial institution
Again we sincerely apologize for any inconvenience this may have causedIf there is anything else we can assist you with, please do not hesitate to contact us
Sincerely,
***
*** *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We "tentatively" accept the apology of Gymboree Corporation and await the refund and will be checking our Visa account daily to make sure it is returned to usWe originally made the charge on November 16, We are very close to billing cycles alreadyHopefully the charge will show up in JanuaryI am able to check my Visa account balance every day

Hello ***,
Thank you for taking the time to contact us at Gymboree Customer Care
We sincerely apologize for any inconvenience you have experiencedAfter further research, our records indicate that your credit had been processed to a gift card in OctoberWe sincerely apologize that you have
not received thisWe will be processing a gift card for $as we understand this has been a true inconvenienceThe gift card will be mailed shortlyWe hope this will allow us another opportunity to demonstrate our commitment to providing excellent customer service
If there is anything else we can assist you with, please do not hesitate to contact us
Sincerely,
***Gymboree Customer Care***

Initial Business Response /* (1000, 5, 2015/12/29) */
Hello ***,
Thank you for taking the time to contact us here at Gymboree *** Care
We sincerely apologize for any inconvenience you may have experienced, and appreciate you taking the time to provide your feedbackTRE is a third
party company that helps merchants to validate returnsUnfortunately as it is a third party company, if a return is rejected, we are unable assist from Gymboree *** ServiceThe return limit is set by TRE, and we encourage you to contact them for more information about your return history
If there is anything else we can assist you with, please do not hesitate to contact us
Kindly,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response from the businessI have purchased these items directly from this retail Gymboree store and am trying to return these items within the written return refund policy printed on the back of my receipt obtained for the purchasesInstead of a simple return for a refund, I am now being given the run about by three different parties: representatives of this Gymboree retail store, Gymboree *** service, and TREAll three of these parties are telling my that to go talk to their counterparts about this simple returnThe TRE tells me the return should be valid and to go talk to Gymboree *** service or the retail store directlyGymboree *** service tells me this return should not be a problem and to go talk to the retail store or TRE directlyThe representatives from said Gymboree store tells me that there is nothing they can do about the return because it is not longer their problemI am getting passed *** multiple times by these three different parties that has been a waste of valuable time , money, and effort on the part of all four of us: me, the Gymboree retail store, Gymboree's *** service, and TREThis is turning into a huge opportunity cost for all of us

Initial Business Response /* (1000, 10, 2015/12/22) */
Hello ***,
Thank you for your email and for taking the time to contact us here at Gymboree *** Care
We sincerely apologize to hear about your experienceAfter further research with your order, our records indicate that your
order was sent back to our facilities due to a USPS errorThe typical timeframe for undeliverable packages can take up to weeks to be received in our facilitiesYour order has been credited in full on 12/7/and the transaction for your credit is 500*3*XXXXXXAgain we sincerely apologize for the error with your orderPlease note it can take up to a billing cycle to see the credit posted to your account depending on your financial institutionIf there is anything else we can assist you with please do not hesitate to contact you, please do not hesitate to contact us
Kindly,
***
Gymboree *** Care
X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2016/02/16) */
Hello,
Thank you for your email
I appreciate you taking the time to contact usPackages typically deliver in 4-business days, and our records indicate that your order was shipped correctly to the specified address
However, it is
possible that your order is being held at your local post officeI encourage you to contact or visit your local post office to verify whether they have your packagePlease provide tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX when making your inquiry
If you are still unable to locate your package, I encourage you to contact your financial institution directly to inform them that you have not received the package and to ask for an immediate reversal of funds due to "non-receipt of merchandise." Typically, credit card companies can issue the reversal within 24-hours, and this will enable you to make the decision that will best suit your needs: you can either reorder the items with us immediately at X-XXX-XXX-XXXX or have the funds available to you while the investigation is completedYour financial institution will work directly with our corporate office to complete the investigation
If you have any additional questions or concerns, please do not hesitate to contact us
Sincerely,

Hello ***,
Thank you for taking the time to contact us at Gymboree Customer Care.
After further research our records indicate that your order *** did receive the correct promotional pricesAs stated on our website and on the promotional email during the time of your purchase,
"Excludes Online First StylesOnline Price reflects discount". We sincerely apologize for any confusion this has caused
Your order shipped to an APO AddressPer the terms and conditions also stated on our website, “Shipments to AK, HI, APO/FPO addresses and U.S Territories will ship at the Rush rate and deliver via USPS Priority Mail or SurepostPlease allow up to business days for shipments to AK, HI, APO/FPO addresses and the U.STerritories.” We are more than happy to credit your shipping as a onetime courtesyPlease allow up to business days for the credit to be processed and will reflect within 1-billing cycles onto your account depending on your financial institution
Again we thank you for taking the time to contact us and allowing us to address your concernsIf there is anything else we can assist you with, please do not hesitate to contact us
Sincerely,
*** *** *** *** ***

*** ***
Thank you for your email and for taking the time to contact us at Gymboree Customer Care.
After further research our records indicate that your order was credited for the items received on May 19, The credit was for the amount of $as there was a $shipping fee
when sending orders back with a return label from GymboreeThe transaction number for your credit is ***If you are still not seeing this credit we encourage you to contact your financial institution for more detailsAgain we sincerely apologize for any inconvenienceIf there is anything else we can assist you with, please do not hesitate to contact us.
Sincerely,
***Gymboree Customer Care***

Initial Business Response /* (1000, 5, 2015/12/14) */
Hello ***,
Thank you for taking the time to contact us at Gymboree *** Care
After further research with your order XXXXXXXX our records indicate that this parcel was delivered on December 1, in your mailboxWe understand
you have not received this parcel and would be happy to credit the order in fullThe credit takes 7-business days to process and will reflect in your account within 1-billing cycles depending on your financial institutionPlease kindly note, this is a one-time courtesy and any future orders that state delivered will need to be disputed with the bank associated with your card
If there is anything else we can assist you with, please do not hesitate to contact us
Kindly,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe having a refund in credit is fairThank you!

Hello ***, Thank you for taking the time to contact us at Gymboree Customer CareAfter further research, our records indicate we still have not received the physical merchandise credit cardsUnfortunately without the physical card, we are unable to issue our replacementsWe ask that you please
forward these cards to our Customer Service OfficesFor your reference our address is listed belowCustomer ServiceAttention: ** *** *** *** *** *** ** ***Again we thank you for allowing us to address your concernsIf there is anything else we can assist you with, please do not hesitate to contact usSincerely, ***Gymboree Customer Care***

Complaint: ***I am rejecting this response because:
I keep calling the store to get help or a response from them. I get the run-around, that they are not responsible for the pictures, that the company they hired is responsible (Precious Times Photography). I was told that that company is out of business, and the phone number for that company customer service has been disconnected.
Janie and Jack store keeps telling me that someone will contact me, but no one has for over a week!Sincerely,*** ***
*** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** ** *** *** ** *** *** ** *** *** ** *** *** * *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ** *** ** *** *** ** * *** ** *** ** *** *** ** *** *** *** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** * ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** *** *** ** ** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** *** * ** *** ** *** ** *** *** *** *** *** *** *** * * *** *** *** ** ** *** *** *** ** * * * *** *** ** *** *** *** * *** * *** * *** * * * * ** *** *** ** *** ** *** *** *** *** *** *** * * ** *** * * * *** *** *** *** *** *** * *** ** *** ** *** *** ** *** *** *** * * ** *** ** *** *** *** ** ** *** ** ** *** *** * * ** *** ** *** *** ** ** *** *** *** * * * *** * * * *** * *** *** *** *** * *** *** *** *** *** *** ** * *** *** *** *** * *** *** *** * * ** *** * *** * *** *** *** *** *** *** *** * * *** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** * * * *** *** *** *** *** * *** *** *** *** *** *** *** * *** ** *** *** ** *** *** ** *** *** *** *** *** *** *** *** * ** *** *** * * *** ** * *** ** ** *** *** *** ** *** * *** * * ** *** *** *** ** *** *** *** *** *** *** *** * * ** *** * * ** *** ** *** *** * *** *** *** *** *** ** * *** *** ** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** * *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** ** *** *** *** ** *** *** *** ** *** *** *** ** *** ** *** *** *** *** * * * *** *** ** *** *** * * *** ** * *** *** * * * *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * * *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ** *** * * * *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** * * * ** *** *** ** *** *** *** *** *** ** *** ** *** *** *** *** * * * ** * *** * * *** *** *** * * * *** * *** *** * * *** *** * * *** *** * * *** *** * * * *** *** * * *** *** *** * * *** *** * * *** *** * * *** *** * * *** *** * * * *** *** * * *** *** *** * * *** *** * * *** *** * * *** *** * * *** *** * * *** *** * * *** * * * *** *** ** *** *** *** * *** * *** * *** * * * * ***

Hello
Thank you for your emailWe sincerely apologize for any inconvenience this has caused youAfter further research, our records indicate that your order did not successfully submit as something did not match with what the bank has on fileTypically the charges will automatically fall off within three to five business daysAs we understand this has been a true inconvenience we will be sending a fax to your bank with a request to remove the pre authorizations from your accountif you would still like to place your order with us, please call us at *** we may have some options for youWe look forward to hearing from you
Kindly,
***
*** * *** ***1-877-427-

Initial Business Response /* (1000, 5, 2015/12/11) */
Hello ***,
Thank you for your email and for taking the time to contact us at Gymboree *** Care
We sincerely apologize for any inconvenience you have experiencedAfter further research, our records indicate that your order
XXXXXXXX had used Gymbucks which is up to a 50% discount
Unfortunately the new sale cannot be combined with our Gymbucks promotionAdditionally, we can confirm you had received better prices during our Gymbucks promotion than with the sale that took place after this promotion
We understand this has been a true inconvenience and would appreciate the opportunity to mail you a $gift cardWe hope this will allow us another opportunity to demonstrate our commitment to providing excellent *** serviceThe gift card will be mailed to the mailing address associated with your orderAgain we sincerely apologize for any inconvenience but thank you for allowing us the opportunity to address your concernsIf there is anything else we can assist you with, please do not hesitate to contact us
Kindly,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I was told I would be refunded the difference in price to my original form of payment, regardless of Gymboree's policy, they did provide a gift card

Initial Business Response /* (1000, 5, 2015/12/11) */
Hello ***,
Thank you for taking the time to contact us at Gymboree *** Care
We sincerely apologize that you had not received your parcelAfter researching your order, our records indicate that your order has been sent to
be credited for the full amount of $Please kindly note, credits are typically processed within 7-business days and can take 1-billing cycles to reflect in your account depending on your financial institutionIf there is anything else we can assist you with, please do not hesitate to contact us
Warmly,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know the amount is going to credited back..but here my question is what is your responsibility towards such a irresponsible serviceYou spoiled my plan and not even sent any notification regarding my order statusI GOT VERY BED EXPERIENCE WITH YOUR SERVICE
Final Business Response /* (4000, 9, 2015/12/22) */
Hello,
We have credited the order in full due to the system glitchThis was an unforeseen and uncontrollable error and we were not informed of this until she contacted us via telephoneDuring her first call with us, we had resolved the issueSince then we have been contacted twice by her through the Revdex.comWe have held up our end of accepting full responsibility and have already credited her in full
Kindly,
***
Gymboree *** Care
X-XXX-XXX-XXXX

Hello ***
Thank you for your email.
We have sent a fax to your credit card companyWe encourage you to call them to verify they have received thisPlease kindly reference the fax number *** so they are able to assist youAgain we sincerely apologize for any inconvenienceIf there is anything else we can assist you with, please do not hesitate to contact us.
Sincerely,
***
Gymboree Customer Care***

Initial Business Response /* (1000, 10, 2015/12/29) */
Hello ***
Thank you for your email
We sincerely apologize you have not yet received your orderAfter further research, our records indicate that your parcel has been delivered to the address requested when the order was placed
UPS is currently investigating the claim issued for further details in regards to your parcelThe claim can take up to business days to receive final resultsAt this time we encourage you to contact your financial institution to file a dispute for non-receipt of merchandiseTypically, credit card companies can issue the reversal within 24-hours, and this will enable you to make the decision that will best suit your needsYour financial institution will work directly with our corporate office to complete the investigation
If you have any additional questions or concerns, please do not hesitate to contact us
Sincerely,
***
Gymboree *** Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
UPS has sent documents to Gymboree on 12/15/in which they have received no response from your companyThey have attempted to pay the claim however they are awaiting the documentation back from GymboreeThe company has failed to respond to their attempts

Hello ***,
Thank you for your email
We have partnered up with our sales audit team and they have confirmed the duplicate charge was reversedPlease follow up with your bank to inquire about a missing credit transaction as we see that you would have received a net $charge on your card
Please contact customer service at *** for any questions or concerns
Sincerely,
***
*** *** *** ***

Hello ***
Thank you for your response.
At *** * our website is consistently updated with different promotions and salesUpon our initially contact with you, we had encouraged you to contact us directly at *** * so we may assist you with placing your order as we are unable to modify prices from the direct websiteIf you would still like to place your order, please call us at *** and reference your customer account *** *** so we may assist you.
Regards,
*** *** * *** ***

Hello ***,
Thank you for taking the time to contact us at Gymboree Customer CareOur records indicate you were able to reach Customer Care Manager *** and have your pre authorizations removedA gift card has
also been provided to you via emailAgain we sincerely apologize for any inconvenience this may have causedIf there is anything else we may assist you with, please do not hesitate to contact us
Sincerely,
***Gymboree Customer Care***