Gymboree Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** *

Hello ***,
Thank you for taking the time to reach us at Janie and Jack Customer Service.
We sincerely apologize for the less than optimal customer service you have receivedWe are very sorry to hear that the dress you had purchased rippedWe would be more than happy to assist
youPlease call us at *** and reference your customer account number *** to provide us with your transaction number.Please indicate to the representative whether you would prefer the merchandise to be credited or if you would prefer a replacementWe have also sent you a pre paid mailing label to the email you have provided on this account so you may mail the dress back to us for inspection.
Again we sincerely apologize for any inconvenience this may have causedIf there is anything else we can assist you with, please do not hesitate to contact us.
Sincerely,
***Gymboree Customer Care***

Initial Business Response /* (1000, 5, 2015/12/14) */
Hello ***,
Thank you for your email and for taking the time to contact us here at Gymboree *** Care
We sincerely hope this has been resolved as per the claim with UPS, the parcel was delivered on 11/17/at 12:32pm onto
your porchWe had tried to contact you on 12/4/to inform you this parcel had been delivered, but unfortunately we were not able to reach you, so a voicemail had been leftIf this has not yet been resolved we encourage you to contact your financial institution to file a dispute for non-receipt of merchandise ad we are not able to credit for stolen merchandiseWe sincerely apologize for any inconvenience this may have causedWe thank you for allowing us the opportunity to address your concerns
If there is anything else we can assist you with, please do not hesitate to contact us
Warmly,
***
Gymboree *** Care
X-XXX-XXX-XXXX

Hello ***,
Thank you for taking the time to contact us at Gymboree Customer Care
We sincerely apologize for any inconvenience this has caused youWe have processed the price adjustment for your creditThe transaction number for your credit is *** for the amount of $Depending
on your financial institution, please allow up to billing cycles to see this reflected into your accountIf there is anything else we may assist you with, please do not hesitate to contact us
Kindly,
***Gymboree Customer Care***

Hello [redacted], 
Thank you for taking the time to contact us at Janie and Jack Customer Care. 
Our records indicate that your credit has been processed for the full amount of $93.87. The transaction number for your return is [redacted]. Please kindly note this credit can take up...

to two billing cycles to reflect in your account depending on your financial institution. We sincerely apologize for any inconvenience this may have caused. If there is anything else we can assist you with, please do not hesitate to contact us. 
Sincerely, 
[redacted]
Janie and Jack Customer Care
[redacted]

Hello [redacted],
Thank you for taking the time to contact us at Gymboree Customer Care. We can confirm that you had been provided the correct information in regards to duties and taxes. As stated on the terms and conditions of our website duties and taxes are assessed by your local government based...

on the destination. Duties and taxes are not reflected in our shipping charges. We advise customers not to refuse parcels as we cannot guarantee the merchandise will deliver back for us to credit or reship. The typical process for refused parcels would be to dispute your transaction with your credit card company, however we understand this has been a true inconvenience and would be happy to issue you a onetime credit. Please allow 7-10 business days for the credit to be processed and up to two billing cycles to see this reflected into your account depending on your financial institution. Again we thank you for allowing us the opportunity to demonstrate our commitment to providing stellar customer care. If there is anything else we may assist you with, please do not hesitate to contact us.
Sincerely,
[redacted]Gymboree Customer Care[redacted]

Initial Business Response /* (1000, 5, 2015/12/22) */
Hello [redacted],
Thank you for your email.
We sincerely apologize you were unable to complete your return. Stores only have a limited amount of cash on hand and if there is a large cash return, the team member can refund the return to a...

merchandise credit and offer to contact you when there is more cash on hand. We would appreciate the opportunity to look into this matter for you, please call us at [redacted] Service X-XXX-XXX-XXXX and any representative would be more than happy to assist you. For your reference our hours are M-F 6am-6pm PST, Saturday 7am-3 pm PST and Sunday 8am-4pm PST.
We look forward to hearing from you!
Kindly,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX

Hello [redacted], 
Thank you for taking the time to contact us at Gymboree Customer Care. 
We sincerely apologize for any inconvenience or confusion  this may have caused. Typically an advocate approval may be denied if the address is identical to the referee's address. We would be...

happy to mail you a $20.00 gift card as we understand that this was not made clear to you when referring your friend to shop with us at Gymboree. The paperwork for your gift card has been filled out and will be mailing out shortly. If there is anything else we may assist you with, please do not hesitate to contact us. 
Kindly, 
[redacted]Gymboree Customer Care[redacted]

Initial Business Response /* (1000, 5, 2015/08/14) */
Hello [redacted],
Thank you for taking the time to write to us at Gymboree [redacted] Care.
I sincerely apologize for any inconvenience you have experienced. After looking into your account, our records indicate that you were mailed a Prepaid...

Mailing Label to return the Pull-On Cargo Jeans which were purchased on your order XXXXXXXX. Once these pants arrive in our facilities, our team will inspect the pants. Once deemed defective our team will then process a credit onto the card that you utilized to place your order. If you have written in regards to a separate order or item, please respond with the necessary information, so that we may assist you further.
Please do not hesitate to contact us should you have any additional questions or concerns.
Sincerely,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hello,
please forward to your manager, about very rude [redacted] service. I informed them that I purchased this with points and coupon that's why I would like an exchange. once I return I loose the points.
please let the manager take a look, also my original inquiry please forward to the manager, very very rude [redacted] service experience.
Final Business Response /* (4000, 9, 2015/09/02) */
Hello [redacted],
Thank you for taking the time to respond.
Again we sincerely apologize for the less than optimal service you have received.
At Gymboree, we pride ourselves on the high quality of our products. It is very important that we have an opportunity to review the product and assist you with the return of any defective merchandise. Once the item is deemed defective by our team, a credit will be processed for the price you paid to the original form of payment you utilized on your order. Unfortunately we do not offer online exchanges, but when an item is defective we will happily assist you with placing an order for a replacement pair and waive your standard shipping.
We sincerely apologize if this was not made clear to you during your initial first call. We would love the opportunity to assist you further in obtaining a replacement item. Please call us at X-XXX-XXX-XXXX, at your earliest convenience.
We look forward to hearing from you.
Thank you,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/12/22) */
Hello [redacted],
Thank you for your email.
We sincerely apologize you have not received your order. After further research we were able to verify that your order had been lost in transit by Fed Ex. When you had contacted Fed Ex for an...

investigation they were able to conclude it had been lost on their end. Unfortunately they had still not informed us of this issue. As soon as we received your email we processed the credit for your order less the shipping as this had already been credited on November 6, 2015. Please kindly note, the shipping credit takes approximately a billing cycle to be reflected into your account depending on your financial institution. If there is anything else we can assist you with. Please let us know if there is anything else we can assist you with.
Kindly,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive an email from the business regarding this matter directly.
I will contact my credit card company to confirm the refund.
In case the refund did not reflect after 1 to 2 weeks, I would like to contact you again.
Thank you for your support.

Initial Business Response /* (1000, 7, 2016/02/04) */
Hello [redacted],
Thank you for your email and for taking the time to contact me at Gymboree Customer Care.
We sincerely apologize you had not received the full credit for your defective items. After reviewing your credit, we were able to...

locate the discrepancy. The original credit for your defective items is[redacted]. The additional credit has been processed and you will see this reflected within one to two billing cycles depending on your financial institution. Again we sincerely apologize for any inconvenience and thank you for your patience in regards to this matter. If there is anything else we can assist you with, do not hesitate to contact us.
Kindly,
[redacted]
Gymboree Customer Care
1-877-449-6932
Initial Consumer Rebuttal /* (3000, 9, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their response, however, with all faith lost in this company, I will be diligently checking my bank account for the credit.
Final Business Response /* (4000, 11, 2016/02/12) */
Hello [redacted],
Thank you for your response.
After further research we were able to verify that the additional credit for the difference has been processed. Your total credit is now $62.11 with taxes included. Again we thank you for your email, if there is anything else we can assist you with please do not hesitate to contact us at Customer Service at 1-877-449-6932 and any representative would be happy to assist you.
Kindly,
[redacted]
Gymboree Customer Care
1-877-449-6932
Final Consumer Response /* (2000, 13, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted], 
Thank you for taking the time to contact us at Janie and Jack Customer Care. Our records indicate that you have contacted us at Janie and Jack Customer Care and the District Manager will be reaching out to you to address your concerns. if there is anything else we can assist...

you with, please do not hesitate to contact us. 
Sincerely, 
[redacted]
Gymboree Customer Care[redacted]

Complaint: [redacted]I am rejecting this response because:
The advertised price is misleading. The advertisement is for an additional 50% off of the advertised sale price, not just the sale price. The discounted price varied in percentage from 50% off of the total sale price. That is misleading. A statement that the discount is reflected in the price will clear up any "confusion". Some items only contain a sale price without any advertisement for an additional 50%. If that is the case, then there is no "additional" 50%. 
As you admitted in the response. The words used for the advertisement is "confusing" and misleading.  Either all items are "on sale up to 80% off or whatever. The "additional" implied that whatever the sale price is, an additional 50% off will be taken, not already reflected in the price. All items are priced extremely high and so with the discounted price, the price is comparable to most price points of non discounted children's clothing from other brands. 
Please adjust the advertised sale price to reflect an additional 50% off. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Well the funds were finally released however the same order I tried to place is now double the amount.  I had 20% off and free shipping previously and it looks like that promotion has endedSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
First, I didn't refuse the package and there was no one knocking on my door to deliver this package.
Second,the address on this order is always the same as before and it is the right address.
Third, I paid for this order and received nothing until now. I don't know why I should wait. I did't make any mistakes. I need my refund right now or you can ship my order right now.
Forth, Gymboree should contact with ups or usps to track the package instead of kicking the ball between customer. You never try to make clear whether it is the mailman's fault to deliver the package to a wrong address. 
I hope you could promote your service in the future. Right now, you should make up my loss instead of letting me wait. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
no such credit was ever received by my institution.  I be happy to show you bank statements for that week in reference.
Sincerely,[redacted]

Hello [redacted],Thank you for your email. After further research our records indicate that you have been credited back to your card. Your transaction number is [redacted]. Please do not hesitate to contact us should you have any additional questions or...

concerns. Sincerely, [redacted]Gymboree Customer Care[redacted]

Initial Business Response /* (1000, 7, 2016/02/09) */
Hello [redacted],
Thank you for your email.
We sincerely apologize you are still continuing to receive our promotional emails. We have processed an urgent request to remove your email address from our promotion list. This process is typically...

completed within 7-10 business days.
Again we thank you for your patience and if there is anything else we can assist you with, please do not hesitate to contact us.
Kindly,
[redacted]
Gymboree [redacted] Care
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 9, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for removing me from Gymboree promotional emails. Thank you for resolving the situation.