H & R Block Inc., U.S. Headquarters

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:it was only suppose to be $dollarsi called and called h and r blockboth places said there was nothing they could dobut then after I got *** cards tango then said that if h and r wrote them requesting refund they couldthis was a complete scamthese companies were never suppose to take dollarsthe money is still on egift cards untouched.
Regards,
*** ***

Dear Revdex.com, In resolution of this matter, our records reflect that this matter has been thoroughly investigated by our Emerald Card Fraud DepartmentMs*** has been contacted directly with the resolution and additional steps H&R Block is taking to ensure the service
experience is improved. Ms*** indicates that she is satisfied with H&R Block's efforts to resolve. As such, we consider this matter resolved and respectfully ask that the Revdex.com close this caseHowever, should you have additional questions or concerns, please do not hesitate to contact me directly.Sincerely,Michelle B***Associate Business AnalystH&R Block

Dear Revdex.com,In response to this rebuttal, our District General Manager *** *** reached back out to the client personally to assist in resolving the additional issues Ms*** was havingMs*** was not refunded the Peace of Mind product fee as it is usually none refundable And DGM *** *** explained the benefits of keeping the coverage and Ms*** agreed that the product was worth keeping.Also, while Ms*** seems pleased with the service provided by *** ***, *** *** is having her return reviewed again by one of our seasoned Enrolled Agents to give her additional confidence in her tax return.In regards to the client having issues cashing the check, *** *** suggested that the client try to cash the check again and if she continues to have issues cashing the check to contact herIf there are still issues, *** *** will reach out to the claims department to have a new check issues and overnighted to the client.We want to thank Ms*** for her pleasantness through this process.Sincerely, *** ***Associate Business AnalystH&R Block

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Complaint: ***
I am rejecting this response because:
My complaint has not been satisfied as I have not been sent a check, as H&R Block has claimed to resolve this issue
Regards,
*** ***

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Complaint: ***
I am rejecting this response because: Both H&R claims are false They called after I made this complaint and I indicated I'd also filed a complaint with the Attorney General The woman said o.kand hung up At no other time did anyone from H&R Block contact me about this complaint, much less offer me anything (I immediately found someone else to do the taxes, I could not have accepted a "half off" offer.) H&R Block has done nothing whatsoever to make right on this wrong
Regards,
*** ***

Dear Revdex.com, In response to this matter, our research shows upon further review of Mr***’s tax returns we firmly stand by our preparation of the tax returns as it is our belief the returns were prepared correctly with the information providedTherefore, we must
respectfully decline Mr***’s request for tax preparation fee reimbursement.H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right. It is H&R Block’s belief that we have done so in this case by explaining to Mr*** our pricing structureMrs*** ***, the District General Manager, also told Mr*** that he could bring in his previous year’s return that he had done at a small ** tax office for comparison, however, Mr*** declined.Thus, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Destini C ***Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, the District Manager contacted Mr*** directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve
matters thoroughly and fairly?Sincerely, *** ***Associate Business AnalystH&R Block

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Complaint: ***
I am rejecting this response because: they did not address my concernsThey didn't tell me that the promotion had expired or what my cost would be until after they completed the workI would never have agreed such a high priceLikewise, they didn't lower my price as a good faith effort, they lowered my price after I corrected them for filling out forms that were not necessary They used classic bait and switch tactics to get me in and then pressured me into paying an exhorbatant price Their whole operation is a scam and I can't believe that this is leagl
Regards,
*** ***

Dear Revdex.com, In response to this matter our research shows there was no mistake on Mrs*** returns, but the return was filed late due to a miscommunicationAt this time we have approved a claim for penalties and interestThe check has been mailed out on
12/14/H& R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely Natalie M*** Associate Business Analyst H & R Block

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Just to keep you up to date, H&R Block did finally contact me on the of march, as of this date nothing has been resolved, they have requested documents that are being sent out today

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Complaint: ***
I am rejecting this response because: H&R Block did not refund me all the money I owe the IRS which was a direct result of H&R Block incompetencyI am not pleased with a partial resolutionI should be compensated fully.
Regards,
*** ***

Dear Revdex.com,In resolution of this matter, Ms***'s claim has been approved for the amount requested in her complaint, minus the non-refundable Peace of Mind product feeThis check will be sent out on Monday, April 20, 2015.As a result, we consider this matter resolvedWe assure
you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,H&R Block has reviewed Ms***'s rebuttal to our prior responseThis response contains H&R Block's final position.In response to Ms***'s rebuttal, our review determines the rebuttal raises no new issue with H&R Block product and services We are happy to hear that Ms*** was able to resolve her issuesWhile we regret that she appears dissatisfied with her experience with H&R Block, we stand by our original response dated 8/30/and we refer your office back to that response. We respectfully request that this case be closed, as we do not believe any further response on our part would be beneficial.Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,Our investigation on this matter shows that our tax office failed to file an Indiana state return in regards to tax year for MsNealAs MsNeal states, had a return been filed for her, she would have received a refund of approximately $As a result, MsNeal
has been mailed a check as of 4/19/for the full amount requested in this complaint of $330.As a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Blockere

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com: H&R Block has reviewed Mr***'s rebuttal to our prior responseThis response contains H&R Block’s final position In response to Mr***'s rebuttal, our review determines the rebuttal raises no new issues with the service he was provided While we regret that he appears dissatisfied with his experience at H&R Block, we stand by our original response dated 04/26/and we refer your office back to that responseHe must contact the District General Manager for further investigation into this concern We respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,H&R Block has reviewed Ms***'s rebuttal to our prior responseThis response contains H&R Block's final position. In response to Ms***'s rebuttal, the Franchisee's review determines that the rebuttal raises no new issues with the service she was providedThe return was amended to accurately reflect the appropriate information and she was offered a partial refund, which she declined. While we regret that Ms*** appears dissatisfied with her experience at H&R Block, we stand by our original response dated 7/22/and we refer your office back to that response. We respectfully request that this case be closed, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,*** ***Associate Business Analyst H&R Block

Dear Revdex.com,In resolution of this matter, Ms***'s refund has been approved for the full amount requested in his complaint. The charges should appear back into the account used within 3-business days. As a result, we consider this matter resolvedWe assure you that
we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
H&R BLOCK Ms *** was in possesion of ALL of my tax and supporting documention for about weeks and she did exactly NOTHING with it, she just "talked" to *** ***, who prepared the faulty returns and amendments in the first place, and of course he thinks his tax return versions were wonderful.. Ms.*** was free to copy any material she wanted or needed, but there was really no intent in the first place to fairly and correctly resolve this matter Ms ***, or anyone else from H&R Block was free to also speak to *** & *** (the accounting firm that reprocessed all my returns for 2011, 12, and 14) to discuss the descrepancies, but here again the intent was never to honestly resolve this, but only to "deny" any responsibility Sad statement for a large company as H&R Block.Both the IRS as well as the State of Kansas have refunded approxan additional $4,for the years to Ms*** was in possession of copies of those checks as well It is pretty outrageous for H&R Block to claim now that it is also my fault to have claimed my documentation back from Ms***, as it was clear to me, again, that there was no intent to resolve this in a proper and upright way Ms*** also never asked whether she could copy any of the materials I had provided to her.How can H&R Block claim that they "stand by their product", if they are no longer in possession of any of the documentation necessary to compare "notes" I am not an accountant, and that is why I have to hire someone to process my returns It is additionally unfair for H&R Block to "argue" with me, but then again, that would be the easiest I reject the way this was handled by H&R Block, and specifically by Ms***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I however wish for the case to remain open until the check has been mailed by the business and received by me. Thank you for your assistance in this matter
Regards,
*** ***