H & R Block Inc., U.S. Headquarters

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I notified *** on Friday that I am out of the country until the 17thI will send her what she requested when I return. Thanks so much for all you have done
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI also received a call from the agent of the company, who appeared to investigate fully and who committed to forwarding the issue to their software development teamI was pleased with her professionalism and her commitment to a long-term solution.
Regards,
*** ***

Dear Revdex.com, In response to this complaint, The District General Manager has been in contact with Mr*** concerning this matter. A refund of tax preparations fees have been issued to Mr***The District General Manager will continue to work with Mr*** until
this matter is resolved We ask that the Bureau note our efforts to resolve this matterWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely,*** ***Associate Business Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
NO YOU PEOPLE MADE THE MISTAKE NOT ME I COULD OF DONE MY OWN TAXES AND HAD THEM BACK BY NOW *** MADE THIS MISTAKE AND IM GOING TO REPORT THIS TO THE FEDERAL TRADE COMMISION AND AN ATTORNEY WHY SHOULD I PAY FOR HIS MISTAKE???? I HAVE TO WAIT TILL JUNE BECAUSE OF HIS MISTAKE I AM NOT PAYING THIS THIS ISNT RIGHT HAVE YOU LOOKED AT ALL THE COMPLAINTS YOU HAVE ON YOUR WEBSITE???? *** MADE THE MISTAKE!!!! I HAVE NO MONEY TO PAY THEM THEIR FEE AND I WONT TILL THIS IS RESOLVED Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
For one, the have made NO ATTEMPT to contact me by phone, v/m or emailAnd when I contacted the Ga Dept of Revenue as HR Block suggested to before this complaint, they explicitly said there was a calculation error within the software when submitted via e-fileThere IS NO SELECTION or option to "Let the Program Calculate the Best Method" onlineAccording the THEIR own website, their software automatically does thisRegardless, the Revdex.com will believe the corporation over some measly complaint that will never be resolvedYour initial help was appreciated though.Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The company failed to discuss what actually took place that day Reguarding the discrimination statements that were made thoughout businesses be conducted company did reply but failed to address the matter.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Regarding complaint #***.H&R Block requested a copy of my mother’s death certificate and power of attorneyThat information was mailed to *** *** at Block several weeks agoI have not received any response from herI wish to have this complaint reopened by you so hopefully this matter can be resolvedAttached are those two documents that Block requested.Thank you for your attention to this matter.*** * ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,In response to Mr***'s rebuttal, H&R Block is currently and actively in the process of communicating and assisting Mr***. We will continue to correspond with Mr*** in attempts to reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve Mr***'s complaint.Sincerely,*** *** Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The issues are the same I agreeBut the complaint is the same also she(**) missed a whole wand now we owe the IRS if she would have put this on the taxes we filed we wouldn't owe any moneyShe blatantly lied to her supervisors.Being there was only w2's it would be unreal to miss 1.So much for a a major tax business honoring and helping fix the mistakes of their employees
Regards,
*** *** ***

Dear Revdex.com,In resolution to this matter, the District Manager contacted Ms*** and reached a mutually acceptable resolution As we understand, Ms*** felt as though she was provided information in regards to the cost of her returnMs*** has been provided a
partial refund at this timeCheck was mailed to client regular mail on 5/3/16. As a result we consider this matter resolved. We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that Mr*** may have, our review of this matter reflects that his situation was handled in accordance with the product terms and conditions he agreed to at the time
The Refund Bonus terms and conditions state, in part; "Once you've e-filed your return, you will not be able to cancel your participation in the Program or change your selection." Our records show that when the federal income tax refund was sent by the IRS, H&R Block emailed Mr*** a link and the link was used to select different retailersOnce those selections were made, the e-cards were issued by those retailers directly and once purchased, each Retailer is solely responsible to the client for their ability to use that Retailer's e-gift cards. Although H&R Block is not at liberty to refund Mr***'s tax refund processed, as a gesture of good faith we would like to offer him a full refund of the software he purchased from Best BuyIn order for us to process the refund, we request Mr*** to send a copy of his receipt and proof of purchase to (which can include UPC code from the box, product CD or if purchased via download, a copy of the receipt is all that is needed)H&R Block Attn: *** ***H&R Block WayKansas City, MO 64105In light of H&R Block's good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should need anything further or have any questions, please do not hesitate to contact me. Sincerely*** ***Associate Business AnaylstH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I received an amended return from the district manager and I clearly stated (in an emailnot mentioned in H&R Block's response) that I need an explanation of the amended returnHow was the Mistake made? Why do I owe more money to federal and Ohio? Why is the check I just received this week in a lesser amount than what is due to the IRS and what the peace of mind contract states??? Of course I understand that the distract manager stated I need to send in the signed amended returnI'm extremely disappointed that any business would expect me to sign something without an explanation of what I'm signingClearly, H&R Block made several mistakes in preparing my taxes but I need an explanation before I sign anything and send it in to the IRS, as any reasonable person wouldAlso, I need the full amount that is due to the IRS as per my peace of mind contract.
Regards,
*** ***

Dear Revdex.com,In resolution of this matter, Ms***'s claim has been approved for the amount requested in her complaint, minus the non-refundable RAC fee. The check will be sent out on Monday, March 30, As a result, we consider this matter resolvedWe
assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Sorry to have to be contacting you againThe matter with H&R.Block still has not been resolved.This has been dragging on now for over six months.On April 11 *** *** notified me they were working on itThen on May she said again they're working on itShe also said that following week she would be out for medical reasonsThis should be her second week backIs there anything you can do to expedite matters? I feel I have been extremely patientI appreciate your time and efforts
Regards,
*** ***

Dear Revdex.com,In response to Mrs***'s rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 1/29/and refer your office back to that response Sincerely, *** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:H&R Block is claiming I received a $advanceAs you can see from my attachment, that on the front page of my taxes, it's $that H&R Block withheldNow,if I had received an advance, it would be listed here on this page along with H&R Blocks' feesAs you can see, H&R Block withheld the balance in which I owe the stateYes, I did sign papers the night of my tax appointmentI had signed many papersI didn't realize I had signed "advance" papers because I had not asked for an advanceI never received what they call an "Emerald Card"H&R Block says they have text messages? I'd like to see those because that's not trueH&R Block claims I didn't contact them for eight monthsThat's not trueI've been in contact with them since mid-summer, as well as having two "sit down" appointments with them to hash this situation out
Regards,
*** ***

Dear Revdex.com,In resolution of this matter, the District Manager contacted Mr*** directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedSincerely,*** ***Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and will consider it closed once the check and credit are received
Regards,
*** ***