H & R Block

You recently brought to our attention a complaint regarding complications with the handling of a delivery to your home on May 9thYou also recounted the difficulty you had contacting our Customer Service Department to inquire about your delivery as well as to the tracking information linked to the packagePlease be assured that any distortion of information is never our intent.I would like to express that LaserShip fully acknowledges and apologizes for the events that transpired and understand the level of stress and frustration this incident has created for youCarrie P [redacted] , the Manager of Central Customer Service, placed a call to you earlier today in an effort to review what happened and address any customer service issues that may have taken placeWe are committed to improving our customer service take these complaints very seriously.We fully understand that your experience was less than adequate and would like to offer a $ [redacted] gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience

You recently brought to our attention a complaint regarding missing and/or delayed packages on more than one occasion; the most recent occurring on 6/21/You also expressed your dissatisfaction with your interaction with our customer service department.Allow me to begin by expressing that LaserShip fully acknowledges and apologizes for the events that transpiredWe understand the level of stress and frustration this incident and/or incidents in the past have created for youYour concerns regarding the validity of tracking information is being addressed.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer require that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We fully understand that your experience was less than adequate and would like to offer a $ [redacted] gift card as further recognition of you unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

[redacted] ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 4thI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we understand our service to you was less than adequate and apologize for yourunsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 10thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Fortunately, after the investigation into your delivery was launched, the driver who delivered your package was able to accurately describe when and where he left your packageOur operations team has informed us that you were able to successfully retrieve your package.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on August 19" and the dissatisfaction with the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, our systems do not show any complaint or communication from you and no indication of contact connected to the three tracking numbers you provided in your complaintThe Manager of our Customer Service division attempted to contact you via the phone number provided in your complaint and the phone number that is attached to your packages but both numbers are non-working numbers.Please contact our Customer Service Department at ###-###-####; we are eager to assist you regarding this issue.Sincerely,Didier M [redacted] Manager of Delivery Resources

January 17, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 11" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about November and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused,Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 18" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident.... We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

June 8,[redacted] C/ [redacted] Revdex.com of Metro Washington DC and Eastern PennsylvaniaK ST NW, 10"‘ FloorWashington DC 20005Complaint lD [redacted] Dear [redacted] You recently brought to our attention a complaint regarding a recent delivery that was late, and thedissatisfaction with your experience.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWeunderstand the level of stress and frustration these events created for you.As such, in acknowledgement of your dissatisfaction we attempted to contact you on or about June 8, Unfortunately, we were unable to reach youHowever, we did leave you a messageIf you have any further issues or questions, please do not hesitate to contact LaserShip's Customer ServiceManager, Carrie, directly: ###-###-####.We understand your experience was less than adequate and again apologize for this inconvenience this has caused.Sincerely,Isabel

Dear Ms [redacted] ,We apologize for any confusion our response has created for you This was not intended to be interpreted as a "hit and run" reponse.You stated in your rejection that we used plural tense when your complaint used the single tenseAfter further review of your original complaint, you stated the following:"I two clinical deodoratnts from [redacted] ""They were to be delivered to me last week....""I told [redacted] that I didn't want the second one, so they told me to refuse one of the deliveries." "BOTH of my packages were never given to me."We only responded in plural because your complaints uses plural tense throughout As for your request for reimbursement, our contractual agreement is not to issue refunds directly to customers As explained in our response, your reimbursement is handled directly with the online retailer who will in turn request reimbursement from Lasership.Again, we apologize for this unfortunate incidents

[redacted] ,You recently brought to our attention a complaint regarding missing deliveries to your residence on April 8th & 9thYou also explained inaccuracies with regards to the tracking information you received from both the website and the representative you spoke with days later.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that any distortion of the facts is never out intent.Unfortunately, the packages were lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for all that transpired. Sincerely;Didier M [redacted] Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 13" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

Didier M [redacted] /fax: [redacted] @lasership.comDecember 31, [redacted] C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case ID [redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your office building on or about December 16thYou also explained the protocol of deliveries to your building does not include delivering to the front door as our tracking information stated.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe delivery protocol you outlined in your complaint has been entered into our database and the local facility’s operations team notified.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Didier M [redacted] Manager of Delivery Resources [redacted] ***, Vienna, VA [redacted] Phone [redacted] Fax [redacted] www.lasership.com

---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Tue, Oct 6, at 1:PMSubject: Complaint # [redacted] RequestTo: [redacted] @myRevdex.com.orgHello [redacted] ,I would like to request that the complaint # [redacted] be closedI am no longer interested in pursuing this complaintI thank you for your time and efforts[redacted] **

You recently brought to our attention a complaint regarding delivery issues to your residence on August 23' and the dissatisfaction with the status and tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.In order to satisfy our contractual obligations with [redacted] in regards to Proof of Delivery, we must obtain a valid physical signature, printed name and addressIf a recipient is not available to sign for the delivery, a “Driver Release Agreement” can be left adhered to the doorThis release form is a [redacted] document and can be obtained directly from [redacted] .Our records indicate that your package was successfully delivered on 8/28/and signed for by you.In reference to the scan that produced the update “Unsafe to Leave”, this was simply an error by our driverWe apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 12th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on August 19" and the dissatisfaction with the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, our systems do not show any complaint or communication from you and no indication of contact connected to the three tracking numbers you provided in your complaintThe Manager of our Customer Service division attempted to contact you via the phone number provided in your complaint and the phone number that is attached to your packages but both numbers are non-working numbers.Please contact our Customer Service Department at ###-###-####; we are eager to assist you regarding this issue.Sincerely,Didier M [redacted] Manager of Delivery Resources