H & R Block

You recently brought to our attention a complaint regarding a missing delivery to your residence on January 5th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 15th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because LaserShip's response lacked acknowledgment of accountability for their massive errorThe package was marked delivered as of Friday, June at 7:pm In fact, the package was not delivered until Sunday, June On Monday, 6/13, I received a phone call from LaserShip's customer service and was informed that the driver indicated the package was left near "white planters" After pulling up a street view of my building, the representative was able to deduce that the package was left at the building next door This is completely unacceptable, as a company that is in the business of delivering packages, how can such an issue occur? Not only did the system falsely reflect a delivery that never occurred, how can a package be left outside (on a busy street) at the wrong address? I understand mistakes happen; however, I paid for this package to be delivered Friday, June I did not find it until days later Regards, [redacted]

[redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your residence on October 30" and the dissatisfaction with the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.A Supervisor from our Customer Service Department contacted you to address this issue and assist in understanding your delivery needsFortunately, your package was located and successfully deliveredWe have also updated our database to reflect a signature required for all future deliveries to you.Again, we apologize for your unsatisfactory delivery experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 5"You also explained inaccuracies with regards to the tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that any distortion of the facts is never out intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.We fully understand that your experience was less than adequate and would like to offer an [redacted] Gift Card in the amount of $as further recognition of your unsatisfactory experience.Sincerely,? Didier M [redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me At the end of the day, Laseership is basically saying oh well nothing we can do see [redacted] I will continue my efforts to make sure that others do NOT use your service and will not do any online shopping with any other company that uses your services in the immediate future Taking responsibility doesn't mean an oh well see [redacted] , full responsibility is to make the customer whole regardless and in connection to [redacted] Regards, [redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 16"You also explained the dissatisfaction and difficulty you experienced when contacting and interacting with customer service.I want to begin by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund to their customers before contacting Lasership with a corresponding monetary demand.Again, we apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] And [redacted]

[redacted] You recently brought to our attention a complaint regarding a missing delivery to your residence on March 28thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and what you felt was an inadequate customer service response.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that the incident has been addressed with the driver by the operations management teamAny distortion of the facts is never out intentFortunately, the package was delivered on 3/29.We understand your experience was less than adequate and again apologize for all that transpired.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a late delivery to your residence on June 21thYou also explained the dissatisfaction with tracking inaccuracies as well as a statement by delivery personnel.I want to begin by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intentPlease be assured that the driver misspoke and is being interviewed in regards to proper delivery protocol if it is decided that he will remain a part of our fleet.Fortunately, the package was ultimately delivered however we are unable to honor your request for a refundOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we fully understand and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:1) I do not need any further answer from the business, but I do not accept their explanation.2) This has been a consistent and repeated occurrence to openly deceive the recipients of the packages. At best, this is being done by the driver on the route and that driver needs to be addressed. At worst, this is an ongoing thing to try and deceive shippers with packages being delivered within a window, when they're not.Intent or not on their part, it does not negate the facts that it's deceptive and a lie, and the manager's lame "mea culpa" does little to appease me nor does it rectify the horrid Revdex.com rating that Lasership currently enjoys.Feel free to close this as I have zero confidence in their ability to take the matter seriously or to address it in a tangible manner. Regards, [redacted] ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 5th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience Please accept an [redacted] Gift Card as further acknowledgement of our sincere apology.Sincerely, Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

September 25, 2015You recently brought to our attention a complaint regarding the unfortunate handling of a delivery to your home scheduled for 9/12/2015. You also addressed an issue with the validity of the tracking information of your package. I want to begin by expressing that Lasership fully... acknowledges what transpired and apologizes for this incident. We understand the level of stress and frustration this incident has created for you and assure you that any attempt to mislead you with inaccurate tracking information is not our intent.As you are aware, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and would like to offer a $25.00 [redacted] gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M.Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typicallyissue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

Aftrenoon [redacted] After filing a complaint today against lasership, a very nice manager from their company ms m [redacted] called me back and resolved the issueSo I would like to cancel my complaint pleaseThank you for your time[redacted] Clain id# [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Would have been easier if they responded to one of my many inquiries. But I understand the hectic time of year. Regards, [redacted]