H & R Block

You recently brought to our attention a complaint regarding scanning practices of your packages on multiple occasions.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidents and appreciate you bring it to our attentionWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.We have notified our operation in Richmond that is responsible for your deliveries for review/resolution.We understand your experiences were less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 19th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because the issue is not a refund for the lost package as described in the reply from the businessThe issue is the fraudulent behavior the company has acted in (now on multiple occasions since my first complaint) by marking packages as 'Delivered' when they have in fact not been deliveredAny other shipping service (UPS, FedEx, USPS, DHL) will accurately describe the location of the package (if it is late, lost, etc) and will provide proper recourse for those instances by providing package location and updates on when it can be expectedIn the case where my LaserShip package was marked as 'Unable to be delivered because nobody was home' (when, for the record, I had been home by the door at the time of the supposed 'attempted delivery') there was no update to the package location or an updated expected delivery dateI had no information given to me on when I could expect to receive the package, which is standard practice for every single other reputable shipping serviceIn turn, I had to contact the customer service number who told me via phone 'It will be redelivered today and the driver will call you when they are delivering it'This information was not conveyed on the tracking website, and lo and behold my package was not delivered as promised (it was never delivered) and nobody called me.Again, the issue isn't whether or not I receive a refund for the lost packageLuckily the actual reputable companies like [redacted] and [redacted] will provide thatThe issue is the fact that as a logistics company, LaserShip is acting fraudulently by dishonestly marking packages as 'Delivered' or 'Unable to be delivered because nobody was home' when these are claimsThere should be legal action taken against this company as these drivers are making fraudulent claims on multiple occasions as I have seen in my own personal experience as well as in many others experience across the internet Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: the additional refund amount was not addressedAs stated in the complaint, I was refunded by [redacted] , however when I re-ordered the the exact items that were mis-delivered, not lost as indicated by Lasership, I paid additional moniesTherefore, I am requesting a refund of cent, which is the difference between the items that were mis-delievered by Lasership and the items I had to reorder at a higher priceIf the manager that responded to this inquiry is unable to approve the refund, please provide the contact information for the next level manager.? November 18, 2015Payment towards [redacted] .com order ( [redacted] )$-29.66November 18, 2015Refund from [redacted] .com order ( [redacted] )$ Regards, [redacted] ***

[redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 6thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and ultimately the inaccurate tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, there was confusion surrounding the delivery information regarding your packageAfter further investigation into this incident, we were able to resolve the issue and deliver your package to you on February 8th.Again, we apologize for your unsatisfactory experience.Sincerely, Didier M [redacted] Manager of Delivery Resources

In response to Mr [redacted] ’s Complaint with the Revdex.com Case# [redacted] First we would like to agree with Mr [redacted] , and apologizes, that he has NOT received his $check for repair of his New Colorado for the blemish on the tailgate he discovered after the long drive back to his base in IllinoisThe next day Mr [redacted] called us with the discovery of the unfortunate blemishThe check for $was sent out and subsequently sent back marked ”Returned to Sender”( We do have copies of the returned envelopes available for inspection upon request.) We have called Mr [redacted] each time this has happenedHe confirms the address and we resend only to get the same resultThe last time we sent this was in January of this yearThe check was returned with the same “Return to Sender” stamp from the US post officeOur office staff has left a message on Mr [redacted] ’s voice mail, without response.Mr [redacted] did mention in past conversations that getting mail on the Naval base is difficult, but not impossibleWe suspect that the Naval Base Mr [redacted] is stationed at may have some answers to mail delivery procedure that we are not following and unknown to us The $registration fee, mentioned in the complaint, was sent along with the Illinois state sales tax monies, for the amount requested by the IllTreasury DepartmentThe total amount is written on the title applicationWe do have a signed off, canceled, check showing the state of IllTreasury Department cashed the full amountThe $registration fee, along with the sales tax and applicable fees in question, were paid by Rosedale Chevrolet to the State of Illinois, prior to Mr [redacted] giving the $payment to the DMV for that same amountWe shared this information with Mr [redacted] and we also confirmed the amount with the state(We have not been given any information as it relates to any “miscalculations of taxes and fees.) The state also told us that Mr [redacted] must apply for the refund for the said over payments to the DMVWe passed this information to Mr [redacted] via phone Mr [redacted] can reach out to the Illinois Treasury Department to get a copy of the monies receivedIf he has these records and they very from those we have on file, we will readdressProposed resolution: To avoid the whole “Return to Sender” fiasco, I suggest it may be better if we apply a credit of $to a credit card that Mr [redacted] provides usAs for the $that Mr [redacted] tendered to the local DMVI can provide the one person at the treasury that finally gave us the information we provide to Mr [redacted] back in He can obtain a copy of the paid taxes and fees on the title applicationWe are not able to get those records sense we are not the owners of the vehicleWe can also provide a “canceled” check showing payment for the full amount listed on the title application We have worked with Mr [redacted] in the past and we will continue to in the future to resolve these issuesBest regards, David [redacted] GSM Rosedale Chevrolet I can always be reached at ###-###-####

Dear [redacted] ,You recently brought to our attention a complaint regarding delivery issues to your residence, inaccurate tracking information and lack of assistance in initiating an investigation into the location of a package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur operations management team responsible for delivering to your area has been advised of your complaint and will make the necessary adjustments to protocolAfter discussing these issues with you, our Customer Service Center Manager has added your delivery information to our database in an effort to avoid future issuesWe are confident the measures taken will eliminate these issues.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

Our Service department has worked with General Motors Engineering to determine that aftermarket equipment in the customers vehicle (most notably the fast pass for the carpool lane on the freeway) is causing interference with the tire monitor systemOur Service Manager has sat down and discussed the entire issue with the customer and has offered to refund half of the $to the customerThe reason why I think this is a fair offer is because the issue is extremely intermittent having originally come in on May 2nd then again on June 20th then finally on July 12thDuring these trips we spent the time diagnosing the issue and following the failure codes that ultimately were linked to the parts that we installedEssentially the offer to refund half the charge was made to offset the price of the parts that did not rectify the issue however often parts replacement is a crucial part of diagnosiswhich in many situations the diagnostic trouble tree requires part replacement as part of the diagnostic processin this case our diagnosis lead us to intermittent failing tire monitors that needed to be replaced in order to confirm failureIn closing I believe that our time spent determining the issue is warranted the amount we have charged the customer

You recently brought to our attention a complaint regarding a missing delivery to you on or about October 19" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

November 13, 2015You recently brought to our attention a complaint regarding a missing delivery to your home on October 26, You also explained the difficultly you experienced with our customer service center and initial investigationI want to begin by expressing that Lasership fully acknowledges and apologizes for this incident.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $ [redacted] Gift Card as further recognition of you unsatisfactory experience.Didier M.Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: The response addresses the non-delivery of the package, which is not the reason for the original complaintPackages get lost, that is not my concernThe employee of LaserShip lied to me on the telephone concerning the status of the package when I first calledThen, even after a different employee finally admitted the package was lost and sent me an email documenting it was lost, LaserShip fraudulently changed the status of the package to being successfully delivered on its website, presumably to retain the retailer's business and falsify its delivery success rateThe status was changed to delivered at a timestamp that was prior to when the email was sent documenting the lost package, so the fraud is clear in comparing when LaserShip claims the package was deliveredThe fraudulent change was made days after the timestamp of delivery Regards, [redacted] ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 20th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

[redacted] ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 22"You also explained the dissatisfaction you experienced with the tracking information you regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that the incident has been addressed with the driverAny distortion of the facts is never out intent.Although the GPS scans from the delivery are accurate to the delivery address, it still has not been receivedAnd regarding the assertion from [redacted] that you were “violating rules”, we are not involved in any relations between them and their customersTherefore we cannot legally address that particular concern.Unfortunately, the package is missing with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a monetary demand.We understand your experience was less very frustrating and again apologize for all that transpired.Didier M [redacted] Manager of Delivery Resources

September 9, 2015You recently brought to our attention a complaint regarding your delayed/damaged package on August & You also explained the difficulties you experienced with the tracking information you received both online and verbally when contacting our customer service centerAny attempt to mislead customers with tracking information is not our intent nor reflects the standards we set for our delivery fleet.I want to begin by expressing that Lasership fully acknowledges and apologizes for what transpired with your ordersWe understand the level of stress and frustration these incidents created for you and hope that after speaking with Jordan, he was able to assist you in a manner that is suitable to you.As you are aware, the package was damaged with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $ [redacted] .com gift card as further recognition of your unsatisfactory experience.Didier M.Manger of Delivery Resources

January 30, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 16th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M.Manager of Delivery Resources

January 30, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 23th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident.? We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically? issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

October 9, 2015You recently brought to our attention a complaint regarding the unfortunate handling and loss of a delivery to your home scheduled for 9/16/You further explained the lack of response from our company during the lengthy span of time in which it was determined the package was lost.I want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for you and assure you that any attempt to mislead you with inaccurate tracking information is not our intent.As you are aware, the package was lost with no reasonable expectation of recovery, Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, We fully understand your experience was less than adequate and would like to offer a $ [redacted] gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While I appreciate MrM [redacted] of Lasership for getting back to us, I believe we would not have gotten any information if I had not engaged the Revdex.com and supporting agencies for their assistance. Requesting [redacted] to process a refund is a lame attempt to an obvious inherent problem that Lashership has. I would not expect ***, [redacted] or the USPS to take the easy way out. Having dealt with each one of those package delivery services, they would have done their due diligence in finding my package, so therefore I'm not interested in a refund.Here's the plan going forward, there should be no action required on my part as the customer in resolving this issue:1) Since Lasership has my order and shipping information, MrM [redacted] should notify [redacted] that they initially DID NOT deliver my package as documented, but they have lost it.2) MrM [redacted] will become our CPOC (central point of contact) and on behalf of Lasership purchase and re-order both of my items at no cost to me as the consumer. 3) MrM [redacted] will work with [redacted] to expedite shipment of these items and should use an alternate method shipping, because I'm am not confident In Lasership handling this task.4) MrM [redacted] should provide ongoing communication as this process continues until final resolution and that me as the customer have received these items and is totally satisfied with the outcome.Time is of the essence Regards, [redacted]