H & R Block

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 9" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about April 29th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.The Manager of our Customer Service Division, Carrie P [redacted] attempted to contact you regarding your dissatisfaction and other concerns outlined in your complaintWe would like to find a resolution that will satisfy your expectations moving forward.If you would like to contact her directly, you can reach her directly at ###-###-#### or by email [redacted] @lasership.comShe looks forward to hearing from you.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely, Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M Manager of Delivery Resources

You recently brought to our attention a complaint regarding a late delivery to you on or about November 30" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Fortunately you did receive the package in good condition.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a package containing medication that was not delivered to your residence on November 30th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Because we are not a national/international carrier such as ***, we are unable to negotiate entry to military installations or any other federal propertyOur drivers must call from the main gate and wait for someone to come for the packageAlso, we do not determine what the online retailer ships to us for delivery or why they may have switched your medication from [redacted] to LasershipWe are not permitted to request your shipment be switched back to [redacted] as that request can only be initiated by you.We understand your experience was less than adequate and again apologize for the inconvenience.Sincerely,Didier M [redacted] Manager of Delivery Resources

November 11, 2016You recently brought to our attention a complaint regarding a missing delivery to your residence on November 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 20" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, although it simplifies our experience with LaserShip, we have no choice but to accept their response that the package was lost As noted, our concern was the company's lack of responsiveness to numerous phone calls and emails as well as a tracking system that was inaccurate [redacted] has refunded our money while waiting for LaserShip to respond If at all possible, we will avoid any use of LaserShip and hope that [redacted] will reconsider subcontracting with a company that has such poor customer service Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have contacted the retailer and they are reshipping my packageThey are again using lasershipI will accept the business response if the package is actually delivered this timeOtherwise, it will be further proof that this is a fraudulent shipping company Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on July 14thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package and our customer Service agent.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentHowever, according to the GPS location of the delivery scan in our system, (scanning of the package by the delivery driver upon delivery), it confirms that the package was delivered to your location.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,Didier M [redacted] Manager of Delivery Resources

Response received via e-mail to Revdex.com, 1/17/17: In response to Revdex.com Complaint ID# [redacted] came to Rosedale Chevrolet on November 17th originally looking at a New Silverado 4x After considering the Silverado, he asked his sales person Shane about a Camaro we had that had some custom paint work and other accessories added His salesperson specifically asked “are you sure? It is not a year-round vehicle in Minnesota Mr [redacted] stated that he had a work truck through his employer and it would be parked in his garage most of the time.” Mr [redacted] and Rosedale Chev agreed on the financial terms and consummated the deal that day and Mr [redacted] took delivery of his new Camaro 11/17/ Over the next days Mr [redacted] brought his Camaro in to have some paint that was chipping off repaired by ***’s Customs who is the Vendor that did the custom paint work ***’s repaired that paint both times and Rosedale Chevrolet had a clear 3M Hood shield applied at the dealerships expense ***’s stated to me after the last fix that they felt the vehicle was somewhat abused and may not fix it if there’s another incident In regards to the Tires, Tires are warranted by the Tire Manufacturer, not the dealership Any excessive wear and tear is the owners’ responsibility The battery issue is similar to the tire issue General Motors does not even warranty batteries that are in brand new cars on our lot over days All winter long we are replacing batteries in brand new vehicles that the Manufacturer won’t cover Both tire and battery issues here are related to a typical winter in Minnesota We feel that we have gone above the norm with the 3M Hood shield paid by us a $400+ value We cannot repair or replace tires or batteries that the Manufacturer doesn’t even cover for us.Mike ***RosedaleChevroletSales Manager###-###-####

You recently brought to our attention a complaint regarding a mis-delivery of your package on July 16thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur operations management team reviewed/analyzed the tracking data for your delivery as well as interviewing the driver responsible for delivering to your areaUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.SincerelyDidier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 31' and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused

Complaint ID [redacted] Dear [redacted] ,In acknowledgement of your dissatisfaction with our initial response to your complaint, we are issuing a gift card to you in the amount of $100.00.If you have any further issues, please feel free to contact us directly.Again, please accept our sincerest apology for the events that transpired regarding your shipments.Sincerely, Didier M [redacted] Manager of Delivery Resources

[redacted] You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 10" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on July 19th.You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentWe looked into the validity of the tracking information and confirmed that the GPS scanning upon delivery was accurate and also discovered a data entry error made by the driver which resulted in the inaccuracyThe driver also admittedly did not read the note in your window regarding leaving packages on your steps.We have added your request not to leave packages on your front steps in our address database and are confident this and review of proper delivery protocol with the driver will keep this from repeating itself in the future.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience and as an expression of our sincerity we would like to issue you a [redacted] Gift Card in the amount of $25.00.Didier M [redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: The carrier has stated that the item was lost during shipment, but they have made no attempt to contact [redacted] nor myself to notify them of this issue? They also updated their website to state that the item was delivered, even though, according to their own acknowledgement, they knew that this was falsePlease see the attached document, which falsely claims that the item was delivered on Dec21, and signed by "front door" at 8:30p.m? It is also not acceptable to consistently "lose" items, and force the recipient ? to go back to the vendor to have the issue resolved [redacted] did not lose the packageLasership should eat the cost of not delivering itemsPerhaps then, so many items would not so carelessly be deemed as "lost" Regards, [redacted]