H & R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:This is my reply to the response made by Laser Ship:My package was not lost.My package was mislabelled with another customer's name and address.I received the package that belonged to this other customer.My package was found to still be in the warehouse.I was called several times that the package had been found and then it was lost and then it was found, and then it was lost, etc.Finally the package was found and delivered to me.Staff at the local facility kept hanging up on me.Management of my apartment called the facility and gave them the code to the secured building so that there should not be any problems in the future.This was not a "lost package"It was a mislabeled package that kept going around in circles until it was finally delivered to my home.Laser Ship appears to be very careless and inconsiderate and lack respect for the customer.? [redacted] , the sender, called them on a three way call several times Regards, [redacted] ***

You recently brought to our attention a complaint regarding a mis-delivery of a package to you on July 27thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur operations management team reviewed/analyzed the tracking data for your delivery as well as interviewing the driver responsible for delivering to your addressIt was determined that a breakdown in delivery protocol occurred on the part of the driver.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.SincerelyDidier M [redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because this is an unacceptable responseIf your business is shipping packages, how are so many packages being lost? This is a pattern with your company, not an isolated incidentI have read hundreds of complaints that are similar to mine Regards, [redacted] [redacted]

Reponse to Complaint ID [redacted] [redacted] I sincerely apologize for your not receiving your [redacted] gift card as requested.? My understanding from the Manager of our Central Customer Service Team, a new card for $was issued earlier today.Again, I am sorry for the delay.Best Regards ~Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:They indicated that the package was indeed left at my door but scanned incorrectly so the tracking info said "back door"If the driver would have knocked or rang the doorbell we would not have this issue if in fact they were at my doorWhen I saw the updated tracker minutes after supposed delivery, I checked by my door and no package was there.Second, the company representative did not even address their customer service rep hanging up on me.Third, in the company's response they thought it necessary to bring up the refund policyThis is not relevant as my initial complaint mentioned nothing about this as I knew I would have to go through [redacted] for that.So in addition to my request of training employees on package delivery and call center etiquette, I think the company would do well to have the person that responds to Revdex.com complaints trained on actively reading the complaints, responding to what is in the complaint, as well as not providing a misdirecting response by bringing up issues that were not in the complaint to begin with Regards, [redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 2nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to you on or about March 9'“ and the dissatisfaction with the accuracy of the tracking Information regarding your packageI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on August 23thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur Customer Service Manager made attempts to contact you to no availA voicemail with her direct line and email were left for you so that you may bypass the investigation processWe are eager to assist.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

Lazership is saying the online retailer which is [redacted] ? that they are not responsible for stolen or missing goods, ? they told me to handle it which the shipping company and [redacted]

Response to Complaint ID [redacted] .Thank you~Case ID [redacted] ,You recently brought to our attention a complaint regarding difficulties having your deliveries properly executed to your building on Avenue C in New York on several occasions.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidents and the manner in which your deliveries were handledWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intent.Your concerns have been escalated to executive management in your regionThe driver delivering to your building will be interviewed and retrained on proper delivery protocolWe are confident that future deliveries to your building will be handled more appropriately.That being said, we fully understand that your experience was less than adequate and would? like to offer a $Visa gift card as further recognition of your unsatisfactory experience,Sincerely,Didier M [redacted] Manager of Delivery Resources

? Complaint: [redacted] I am rejecting this response because the merchant has not offerred anything to compensate me for the frustration and additional expenses I incurred due to their actionsAn apology does not make me whole.? Regards, [redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 21st and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 5" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted]

I am unable to view the response from RickIt's seems there may be an issue in the website at the momentPlease resend me his response or explain to me where I can locate it on this site

You recently brought to our attention a complaint regarding a missing delivery to your residence on April and the dissatisfaction with the accuracy of the tracking information regarding your package,I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent:Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

December 31, [redacted] ***C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K STNW, 10" FloorWashington DC 20005Case ID [redacted] ***,You recently brought to our attention a complaint regarding a missing delivery to your building on or about December 24"You also explained the dissatisfaction and accuracy of the tracking information provided.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely:Didier M [redacted] Manager of Delivery Resources [redacted] ***, Vienna, VA Phone [redacted] Fax ###-###-#### www.lasership.com

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically? issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources