H & R Block

Yes I have, I called to get them to send me a new package but as the item is sold out, they couldn'tThey did issue me a refund, but that's not what this complaint against LaserShip is aboutThey stole my package, one that I can't get a replacement for

Business stated the customer use to work for himHe purchased a farm truck from them as-is The customer did purchase brake lines and they installed them for him He put $down and was making weekly payments until November Then the payments stopped At this point he wasn't employed by there either In January and February, Rick went and visited the customer about the payment Then he took the police with him The customer then sent $for full and final payment The business refused to accept the check because the customer owes them more than that The business reposed the truck and the customer filed a complaint the same day The customer has had the truck for almost a year now and has since filed suit against the business

October 1, 2015You recently brought to our attention a complaint regarding the unprofessional actions of a driver delivering to your residence on 9/21/You outlined the series of events that occurred resulting in damage to your front lawnI want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for the incident you enduredWe understand the level of stress and frustration this created for you.Due to the nature of what happened, we determined that your complaint should be directed and handled by our Central Customer Service Team and Claims Department in a joint effort to investigate and ultimately repair the damages.Our Customer Service Manager, Carrie P [redacted] , informed us that the driver did in fact return to address the damage and a payment schedule was negotiated and agreed upon by both parties.Again, we apologize for what transpired and hope your delivery experience with Lasership in the future will be a pleasant one.Sincerely,Didier M.Manager of Delivery Resources

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

January 20, [redacted] C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania? K ST NW, 10" FloorWashington DC 20005Case ID [redacted] ,You recently brought to our attention a complaint regarding a damaged yard ornament by one of our delivery personnel at your home on January 2ndYou also explained the dissatisfaction and difficulty you experienced attempting to claim reimbursement for the damage for this item.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe conducted an investigation into this occurrence and forwarded our findings? to our Claims Department.Your claim in the amount of $will be honored and a check will be forwarded to you within the next hours.Again, we understand your experience was less than adequate and apologize for the? unfortunate turn of events.Sincerely,Didier M [redacted] Manager of Delivery Resources [redacted] Vienna, VA [redacted] Phone [redacted] Fax ###-###-#### www.lasership.com

Complaint ID [redacted] Dear [redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused,Didier M [redacted] Manager of Delivery Resources

December 29, 2016Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on December 22nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience? this has caused.Sincerely,Didier MManager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the response I received from he company is a lieThe package came the next day so they had it in their possession and just didn't deliver it until the next day or very late at night which makes the perishable package uselessLasership has a history of lying based on the fact that they mark packages as delivered when they are not, give information over the phone and now give messages in writing to the Revdex.comThe message Lasership sent shows that they didn't investigate and tried to lie to cover up extremely poor serviceI would like an explanation from lasership that can fully explain why it took my package or more hours to get my perishable package delivered once it left its facility that is only minutes away Regards, [redacted] ***

[redacted] ,You recently brought to our attention a complaint regarding missing and the improper handling of deliveries to your residence; the most recent occurring on September 13thYou also explained the difficulty you endured trying to initiate an investigation.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.The Manager of our Customer Service Division contacted you to discuss further the problems you are experiencing and bring resolutionWe understand your experience was less than adequate and are issuing an [redacted] Gift Card in the amount of $Again, we apologize for your unsatisfactory experience.SincerelyDidier M [redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was never told the shipment was lost I was told via email you tried to deliver the item, so if it was lost why did you send email saying you tried to deliver it? Regards, [redacted] ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on September You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentYou also mentioned that this has happened on one other occasion and therefore we have transferred your information to our Loss Prevention department for further investigation.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

September 15, 2015You recently brought to our attention a complaint regarding the loss of your package scheduled to be delivered on 9/8/You also outlined the series of events that took place in your efforts to obtain information from our customer Service and management teamsI want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for the incidents you enduredWe understand the level of stress and frustration this created for you.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.Our Customer Service Manager, Carrie P [redacted] , also communicated her personal apology and direct contact information for any/all future communication regarding your experiencesThat being said, we fully understand your experience was less than adequate and would like to offer a $ [redacted] .com gift certificate as further recognition of your unsatisfactory experience.Sincerely,Didier M.Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

Great job cleaning up my screw up and very fair price

You recently brought to our attention a complaint regarding complications with the handling of deliveries to your home on May 6thAllow me to begin by expressing that LaserShip fully acknowledges and apologizes for the events that transpired and understand the level of stress and frustration this incident has created for you.The operations team responsible for the fleet in your delivery area has been advised of your complaint and summation of what occurredIn turn, the route driver has been recalled and a different driver assigned to the route.We fully understand that your experience was less than adequate and would like to offer a $ [redacted] gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 28" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

Dear Ms [redacted] ,We apologize for any confusion our response has created for you.? This was not intended to be interpreted as a "hit and run" reponse.You stated in your rejection that we used plural tense when your complaint used the single tenseAfter further review of your original complaint, you stated the following:"I two clinical deodoratnts from [redacted] ""They were to be delivered to me last week....""I told [redacted] that I didn't want the second one, so they told me to refuse one of the deliveries."? "BOTH of my packages were never given to me."We only responded in plural because your complaints uses plural? tense throughout.? As for your request for reimbursement, our contractual agreement is not to issue refunds directly to customers.? As explained in our response, your reimbursement is handled directly with the online retailer who will in turn request reimbursement from Lasership.Again, we apologize for this unfortunate incidents.?

You recently brought to our attention a complaint regarding a missing delivery to left in the lobby of your building on October 28th and the dissatisfaction with the package not being brought directly to your door.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, unless “Signature Required' is not stipulated in the delivery instructions forwarded to us by the online retailer, packages may be left in the lobby of apartment/condo buildings without a signatureThe GPS scan of your package indicates that the package was scanned at your address and therefore mis-delivery is unlikely.Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 11" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources