Handy Technologies, Inc.

Hi [redacted],I have gone ahead and refunded you for the $71 that you spent on these cleanings. That would be $46 for the charges and $25 for the reschedule fee. I can see that the fee was charged and you provided us 22 hours of notice. Although that is under the 24 hour window I understand that...

things do come up. These charges should post within 2-3 business days.Best,[redacted]

The $105 in credits on the customer's account has been refunded to their card. This should process in 2-3 business days.

Hi [redacted],
 
Looking into your claim with...

us, you were offered compensation for the broken lamp that you reported to us but have not signed the form so you can receive compensation. We offered you compensation in the amount of $438. If you feel this compensation is insufficient, please make sure you contact us at [redacted] and someone will get back to you as soon as possible. 
 
Best,
 
Dinis

We have fully refunded the $58 that the customer was charged. This will process in 2-3 business days. Just as a reminder, the customer still has a recurring booking active. That can be managed through [redacted].

Revdex.com:Handy responded to me and was finally willing to refund me the $25 after I notified them that I had reported them to the Revdex.com. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me...

and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], We're so sorry to hear about this and apologize for the inconvenience. Checking your account we see when you set it up you misspelled your email address. That has since been corrected and you should not have any issues accessing your account or requesting a reset password email. Your...

cleaning plan was cancelled as of March **, 2016. You will no longer have any future bookings with us unless you place a new order for service. If you'd like to dispute any recent charges with us, please visit Handy.com/help and our customer experience team will be able to assist you further.  Best, Dinis

Hi [redacted], We apologize for any confusion regarding our referral program. Checking your friend [redacted] account we do see they successfully booked using your referral link and $50 credit was applied to his booking. However, his booking is not scheduled until December [redacted]. You can expect to...

receive your referral credit of $50 no later than December [redacted]. If you need further assistance please visit our help center [redacted].  Best, Dinis

[redacted],We've checked your account and see you called us on August [redacted] to cancel your service. We've also requested for your credit card information to be removed. This typically takes 1 to 2 business days to complete. Just a reminder you can cancel your service anytime using our help center...

[redacted]. Best,Dinis

You've still neglected to provide us with accurate information in regards to your account. The account associated by the email [redacted] does not have a charge for the amount of $150. I'm assuming you're also "Steve G" at the email address [redacted] since the addresses match and the last 4 digits of your credit card are the same, correct? We do not provide one time bookings which is clearly implied by the fact that a one time booking option doesn't exist. Before completing your purchase we asked you to sign up for a three, six, or twelve month plan. You signed up or a 3 month plan. You completed one booking with us and rated your professional 5 out of 5 stars.  I went to provide a refund of the $150 fee as a courtesy and was notified that you disputed the charge with your bank provider. Unfortunately, the decision is now up to your bank after they discuss the situation with our payments team since I'm unable to process a refund when a dispute is made.  Have a wonderful day, Dinis

Hi [redacted],We're very sorry for the mix up here. The cancellation fee should have been waived and we'll follow up with the agent who handled this. We've refunded $15 to your card at this time. You can expect to receive it in 3 to 5 business days.Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the business seems NOT to have read my correspondence at all. I myself did not cancel the appointment, Handy rep did when she closed the duplicate account that the appointment was attached to. Had I known that I'd be charged for the closed appointment, I would have kept it.Handy does not seem to care about keeping its customers. I will certainly NOT use it anymore and I will make sure to inform all my friends about the treatment I received from them, They stole my $58. Horrible company!!!
Sincerely,
[redacted]

Hi [redacted],Your recent cleaning, scheduled for December **, was paid for using a [redacted] voucher ([redacted]) which was redeemable only for recurring services.  This was listed in the Terms and Conditions of the [redacted] voucher purchased through [redacted]. The voucher has been released and...

can be used again.  Two of our agents have emailed you to confirm the name and address to have the check mailed to, but we did not receive a response. I've submitted the voucher for refund, the check will made out to [redacted], and mailed to the address, [redacted].  If you need this check mailed to a different address, please let me know in your response to this message.  The check will arrive in 3-5 weeks. Additionally, there are $29 credits in your account that were issued following the report of the professional not showing to your cleaning. Again, I apologize for the inconvenience that this has caused you. Best, Justin GPB5D5B56CGPB5D5B56C

Hi [redacted], We sincerely apologize for any inconvenience or frustration caused. We've canceled all future bookings and deactivated the recurring cycle on your account. We've refunded your card for $29 on October [redacted]. You'll receive it in 3 to 5 business days from the date it was processed. We...

only see one charge for $69. If you were charged twice you can provide us with a record of your card statement using [redacted]. As requested, we've deactivated your account. If you're signed in on any devices please sign out to complete the process. We've also requested for your credit card information to be removed from the system. This typically takes 1 to 2 business days to complete. If you need further assistance please visit our help center [redacted]. Best, Dinis

We have removed this professional from our platform and have reached out to her multiple times to tell her to stop reaching out to this customer via social media. The Jacket has been confirmed returned to the professional and our relationship terminated. We will not be providing a refund to the...

customer in this situation because she was initially satisfied with the cleaning service and rated the professional a 10 out of 10.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Unfortunately you have disabled my handy account and I am unable to access the $27 worth of credits. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We've reviewed your account and unfortunately will no be able to refund you $25 per our cancellation policy. Responding to our marketing emails is responding to a no reply email address. We do not receive any emails sent to a no reply address. We give you the tools online to cancel your booking as...

needed to avoid such fees and send 7 day and 24 hour reminder emails as well. You can also cancel your service anytime using [redacted]. Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Although I don't agree with your response, I got my refund. So as far as I am concerned the matter is closed. I will never use your business again and I will advise others not to use your business as well.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We apologize for the inconvenience. Checking your account we do see that the friend you referred has the same address including unit number as you. Unfortunately per our terms of service you are not eligible to receive referral credit in this instance. As well, your friend did...

not use your referral code when they placed an order with us. As requested, your account has been deactivated and your billing information has been removed from the system. If you're signed in on any devices please sign out to complete the process. If you need further assistance please visit our help center Handy.com/help.  Best, Dinis

Hi [redacted],
We're sorry to hear you had trouble contacting us and we also apologize for the poor experience you've had using our service. We do offer contact forms a user can fill out through our help center that allows someone to contact us without signing in. Unfortunately, we no longer...

offer phone support and ask all users to contact via the help center. Regarding your booking yesterday, it's completely unacceptable for the professional to be late and then not show up at all. We've refunded the $54 you were charged back to your card at this time. You can expect to receive it in 3 to 5 business days. We've taken steps to ensure you do not get this professional again for any future booking with us. We've cancelled the cleaning plan on your account. You will not have any future generated bookings, unless you place a new order for service. Please use the login information below to access your Handy account. If you need further assistance, please do contact us through our help center [redacted]. We'll be happy to help anytime. Email: [redacted]
Password: [redacted]
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. The refund has not posted to my bank account yet but I will wait the 2-3 days I was told.
Sincerely,
[redacted]