Handy Technologies, Inc.

At this point, we have escalated this claim to our third party claims adjustment company and we are working to come to a resolution as soon as possible. We do appreciate the continued patience of the customer and we can assure them that we are making progress. One of our...

claims managers will reach out to provide additional insight into the claim's status and where we are going from here.

Revdex.com:Handy responded to me and was finally willing to refund me the $25 after I notified them that I had reported them to the Revdex.com. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], We sincerely apologize for the inconvenience. We've reached out to our claims department regarding this and they'll get back to you asap. The professional does not have access to your actual phone number. We supply a masked number that routes the call or text to your phone number....

This number works the day prior, day of, and day after a booking. If there is anything else we can do for you please contact us using [redacted].  Best, Dinis

Hi [redacted],
We're very sorry for any inconvenience and frustration caused. Checking your account a refund for a total of $58 was processed on November [redacted] to your card. Typically refunds take 3 to 5 business days to process. On your end you'll see two refunds of $29 making a total of...

$58. If you need further assistance please visit our help center [redacted]  
Best,
Dinis

Hi [redacted],
 
Per our terms of service we require a minimum of 2 hours for every booking in order to get a professional to come to your home. We realize you really only wanted the linen service but we do not offer linen only service. If you need further assistance with this feel free to contact us using our help center [redacted]. 
 
Best,
 
Dinis

Hi **,
 
We apologize for the inconvenience and frustration. We've refunded $108 to your card at this time. You can expect to receive it in 3 to 5 business days. All future booking have been canceled along with your cleaning plan. We've also requested for your credit card...

information to be removed from our system. This typically takes 1 to 2 business days to complete. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], We apologize for the inconvenience this has caused you. All future bookings have been canceled and the recurring cycle on your account has been deactivated. We've refunded your card for both the $58 and $15 charges. You'll receive it in 3 to 5 business days. If you need further...

assistance with anything please visit our help center at [redacted]. Best, Dinis

[redacted] was not told that she needs to purchase supplies from [redacted], this is an option when going through our application process, Handy professionals are welcome to purchase supplies on their at their local store.  [redacted] chose to purchase the supply kit through [redacted], and must reach out to their support team to inquire about a refund. [redacted] requested to be made not active on the platform after her first two bookings cancelled, and she received no payment as it was outside the payment window. Handy performs thousands of cleanings each day in cities across the country, it is unfortunate that she had customers cancelled on her first two jobs, but we are unable to prevent cancellations by customers. [redacted]'s personal information, which she supplied willingly as part of the application process, is secure.

Hi [redacted],We're truly sorry for the inconvenience and any frustration caused by this issue. You received an email in error regarding waiving a cancellation fee. You're absolutely correct that you canceled your booking with us outside of 24 hours before the scheduled date and time. You were not...

charged a cancellation fee. Your refund for $90 was processed on December [redacted]. You can expect to receive it in 3 to 5 business days. Per our terms of service one time bookings for Handyman services are billed upon order completion. If you need further assistance, please visit our help center [redacted].  Best, Dinis

At this point we have been working with the customer to resolve this claim. We have been in contact with the Police and our third-party insurance adjustment company. We hope to get this resolved as soon as possible and this past week adjusters were sent to the customers home as well as the police...

have opened an investigation. At this point time is the only thing that is needed to resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I don't want to spend anymore time on this.There is a breakdown somewhere along the way. This issue was so important to me that I took the effot to send 3 emails to Handy's customer support, 1 [redacted] Post, 3 [redacted] Posts, 1 Poor Review on [redacted], Another Poor Review on another site, a credit card charge dispute case, a filing with the Revdex.com and 3 Revdex.com emails. It was the principal and all could have been avoided if the right steps were taken by Handy's reminder emails and then their customer support team. Instead they wasted everyone's time.
Thank you for making this public.
Sincerely,
[redacted]

Hello, I have taken a look at this and we have decided to refund $80 to this customer's account. If there are any other questions please let us know.

Hi there,Unfortunately we cannot locate your account to research this for you with the information provided. Please let us know the name on the account, email address that was used and the phone number as well. Best,Dinis

We issued a check on 10/**/2014. However because the check has not been received we will certainly reissue the check and are currently working on getting a check dispatches as soon as possible. It should be delivered in 1-2 weeks via [redacted]. We apologize for the inconvenience that this has caused...

and we are working to make it right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I bought the products from their partner site : [redacted]  - I was sent two texts from Handy telling me the jobs that I signed up for were cancelled "Please do not go to the job site. THIS COMPANY WANTS PEOPLE TO BUY FROM THEIR PARTNER AFFILIATE "[redacted] -  NEVER HAD ANY HOUSEKEEPING POSITIONS. THEY DID A BAIT AND SWITCH TO ME AND TO OTHERS. I DID NOT CANCEL THE APPOINTMENTS THEY CANCELLED THE APPOINTMENTS AFTER THEY RECEIVED MY MONEY FROM BUYING THEIR PRODUCTS.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
 
We're very sorry to hear about this. We sincerely apologize for any added inconvenience or frustration. We've refunded your card for $81 at this time. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center at...

[redacted]. 
Best,
Dinis

We would be more than happy to resolve this mistake by refunding the $70 that the customer was wrongfully charged, instead of reusing the initial coupon. We will not be able to refund the most recent booking because that was completed and a separate event. This will process in 2-3 business...

days.

Sorry to hear you've had trouble canceling your service with us. We appreciate your feedback regarding this which will help us improve the service. We've canceled all future bookings and deactivated the recurring cycle on your account. As requested we've also deactivated your account. Please make...

sure to sign out of your account if you're logged in on any devices to complete the process. Best,[redacted]

Hi [redacted],We've checked your account and see you placed orders for 2 recurring services. As a result you ended up with 2 scheduled bookings on July [redacted]. One was canceled the other was not. Due to our cancellation policy we're unable to refund you for the July [redacted] booking that was not...

canceled. A professional was sent to your home but was not able to get in. Also on your account you list the doorman/concierge as the entry method for the professional. You currently have 2 active recurring services on your account. If you need to cancel them please visit our help center [redacted] Best,Dinis