Handy Technologies, Inc.

Hello,
My apologies about the delay in communication from our claims departmentI have alerted them to the issue and they will be in contact with you shortly about the mishapWe take these matters very seriously and are working hard to reduce the time it takes to resolve these
issues

Hi ***,We've canceled all future bookings and deactivated the recurring cycle on your accountWe've refunded your card at this timeYou'll receive this refund in to business daysWe've also deactivated your accountIf you're signed in on any devices please sign out to to complete
the processJust a reminder you can can make these requests using our help center ***.Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The recurring set up was first placed on your account on November ** when the customer scheduled their November ** booking with the coupon ***, which was redeemable only for recurring services The cleaning frequency was biweekly, and was generating hour bookings, per the customer's preference when scheduling their first appointment
My response: The promotion was not binding and can be cancelledI cancelled it when I was not satisfied with the booking.
Though the individual bookings for November ** and December * were cancelled, the recurring set up was not, and continued to generate bookings Customers are sent reminder emails seven days before each cleaning, as well as the day before the service is scheduled
My response: the number given in that was my landline number and does not receive any text messagesI am in office during office hoursI did not see any voicemail alsoWhen I cancelled bookings after promotion, it was clear that the bookings are cancelled for goodThere was no reason to presume that it will be charged again as your system was not updating the cancellation properlyThe next confirmed booking was scheduled for December **, the professional called and texted the customer regarding this appointment The January * professional called and had a second conversation with the account holder The January ** professional sent texts and called times, on February * the professional called times and sent text The February ** professional called twice and sent two textsMy response: the number given in that was my landline number and does not receive any text messagesI am in office during office hoursI did not see any voicemail alsoWhen I cancelled bookings after promotion, it was clear that the bookings are cancelled for goodThere was no reason to presume that it will be charged again as your system was not updating the cancellation properlyCustomers can cancel the cleaning plan at anytime from both the mobile app and through our website; selecting the cleaning plan they wish to cancel, and following the instructions to complete the cancellation The customer's cleaning plan was cancelled yesterday, February ** at 10:AM.
My Response: Cancelling Handy subscription is difficultNo one can call them and reach themI myself held phone calls for hrs many timesI have records to prove that I held phone and it is open secret as many have faced this problem(Revdex.com comments will justify)there are many articles also on google and blogs like ***
The first email we received from the was on February **, after the last confirmed booking We've refunded three of the five bookings as a courtesy, for a refund of $($x 3) For more information on our cancellation policy, please refer to 4D in our Terms and Conditions ***
I thought it was cancelled in Nov and Dev and after seeming my statements only I found out that I have been getting charged for no serviceCompany did not occur any cost but my account has been debitedEver after deducting from $405, I still need the refund for $which is taken from my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
We apologize for the inconvenience this has caused youAll future bookings have been canceled and the recurring cycle on your account has been deactivatedWe've refunded your card for both the $and $chargesYou'll receive it in to business daysIf
you need further assistance with anything please visit our help center at ***.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your help in getting this resolved - I really didn't expect anything to happen, and definitely not so quicklyI really appreciate the help with this
Sincerely,
*** ***

Hi ***,
We understand what you wrote and understand the situationWe're sorry to hear you feel this way about our service and cancellation policyAs a courtesy we've refunded $to your card at this timeYou'll receive it in to business daysJust a reminder that if this happens again in the future we will not be able to refund you.
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company claims to have added credits to my account, but the account was closed when I told the business I was no longer interested in keeping my personal information (including credit card) with themI am unsure of what account they have added credits to, and I am unable to access them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,Our claims team has denied this going forward per our official policiesOur terms can be seen here: ***Best,*** ***

Hi,Checking your account I see you called in to us on August *** to cancel your recurring service and also requested for your account to be deactivatedThe agent you spoke with processed your requestsJust a reminder you can cancel your service anytime using our help center Handy.com/helpChoose
my existing bookings, select an upcoming booking, then choose cancel my regularly scheduled service. Best,Dinis

We've looked into this issue and determined the professional arrived was in contact with the customer and the customer was aware the professional arrived but could not get inThe professional then made additional attempts to reach the customer by phone and text regarding the entry issueThe
customer was not available to let the professional inAfter waiting for the first hour of the booking the professional was then allowed to leave and the appointment was canceledUnfortunately per our cancellation policy we're unable to refund the customer for this booking. Very Best,***

Our solution:
We screwed up and forgot to issue a checkHere's a screenshot of the check we just issued
All best,
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***
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***
***

I have refunded the $and placed credits on the accountThe most recent completed booking will be the *** booking, therefore that will not be refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

This is the worst - I wish I did not have to write this review and it's actually embarrassing, but I would not recommend this company / cleaning service to anyone and I want to make sure to spread the word
I hired a cleaner to come, she showed up an hour early, forgot her vacuum and most of her cleaning supplies, and instead of actually cleaning, she robbed my apartmentAll Apple products / electronics were taken with herNothing is more upsetting then getting notifications on your phone that someone is trying to get into your Apple account or lto your bank accountAfter panicking and changing all my info, I tried to contact the company hoping they could not only help resolve the situation, track down their unethical employee, but also get my *** back
Weeks and months later and I still have yet to hear from the company except receiving some very basic customer service e-mails and no resolutionIn such a serious situation I would hope and appreciate someone would pick up the phone and call me Still waiting
Does not end there - the cleaner also found my SSN and is attempting to open loans and various credit cards under my nameI'm may have to file for identity theft and if that is the case I will never get over this
Don't use Handy if you don't want your apartment and personal belongings completely ransacked and items and identity stolenThis company hires criminals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While the cleaning services were rendered, I was overcharged The professional finished very quickly and admitted to just staying there waiting for the linens to arrive I finally had to assertively dismiss her as I know the final cleaning rate is determined by time spent cleaning.Given the extra time the cleaning professional spent waiting around for the linen delivery and the fact that I am forced to purchase a cleaning when all I'd like are linens, I am requesting an additional credit for the cleaning Again, I had to also purchase new linens because did not have what I needed for the guests, and I'm not asking for compensation for those, merely the unnecessary and overcharged cleaning
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,We apologize for the inconvenience and any added frustrationYour cleaning plan has been canceled along with all future bookingsWe've refunded a total of $You can expect to receive it in to business daysWe've deactivated your account at this timeIf you're signed in on any
devices please sign out to complete the processWe've also requested for your credit card information to be removed from the systemThis typically takes to days to completeIf you need further assistance please visit our help center ***. Best, Dinis

Hi ***,
As a one time courtesy we've refunded your card for the $that was chargedYou'll receive it in to business daysJust a reminder, all reminder emails that are sent for upcoming booking are courtesy emails and not requiredYou can always keep track of your bookings directly in your bookings page.
Best,
Dinis

Hi ***,We're very sorry to hear about this and sincerely apologize for any inconvenience or frustration this has caused youChecking your account I do see a refund was processed for $on September ***Typically refunds take to business days to process which means you
should have received it by nowIf you need help with anything else feel free to contact us using our help center at Handy.com/help. Best,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,We're sorry to hear about this and apologize for any inconvenience causedWe're primarily a subscription company and require all customers to choose how often they want to have the cleaning service when placing an order with usOnce you place an order you agree to our terms of service
including our cancellation policyChecking your account a professional was sent to your home on August ***Per our cancellation policy the charge for the booking is nonrefundable if you're canceling within hours of the scheduled date and timeIn this case the booking was canceled an hour after the start time once the professional notified us of a customer no showRegarding the $cancellation fee per our cancellation policy the charge is also nonrefundableWhen you cancel a booking within hours of the scheduled date and time we charge this feeIf you need any further assistance feel free to reach out using our help center ***. Best,Dinis