Handy Technologies, Inc.

Hi ***,
You have $in credits under email address ***If you want access to them, please make sure you sign in under that accountIf you need further assistance, visit our help center ***.
Best,
Dinis

Hi ***, We're very sorry for the inconvenience and frustration caused by thisChecking your account we do see you canceled a booking on October *** within hours of the scheduled date and timePer our cancellation policy the charge is nonrefundableWe send day reminder emails and
secondary hr reminder emails for all upcoming bookingsThis gives you ample time to cancel an unwanted bookings and avoid additional feesIf you need further assistance feel free to contact using our help center ***. Best, Dinis

Hi ***,
We're sorry to hear you had trouble canceling your service with us and do apologize for any added inconvenience or frustrationUnfortunately we're not seeing a record of your request to cancel your service prior to your August *** bookingYou mentioned you called
and emailedYou can contact us using our help center *** with the phone number you called from and the date you requested cancellationWe can locate the call to verifyIf you emailed us please let us know the email address used to make the requestWe can track down your email and verify.
Best,
Dinis

Hi ***,
Please try accessing your account again by logging in with email address *** This will give you access to the $credit in your Handy account.
Best,
Dinis
e***@gmail.com
e***@gmail.com

We provided another Handyman to go to this customers home on 3/** who fixed the issue with the mountingDue to this, we will not be providing a refund for the initial booking

Hi ***,
As a one time courtesy we've refunded your card for the $that was chargedYou'll receive it in to business daysTypically if you didn't receive the emails in your inbox check your spam folderAs well the emails are a courtesy and not a requirementYou can always keep track of any upcoming bookings directly in your bookings page.
Best,
Dinis

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hey there,I have gone ahead and refunded you the $60 that you spent on the initial service. I apologize that the shelf failed at this point. The refund will post in 2-3 business days. If you need anything else please contact us via [redacted]Best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your help in getting this resolved - I really didn't expect anything to happen, and definitely not so quickly. I really appreciate the help with this.
Sincerely,
[redacted]

Hi [redacted],
 
We sincerely apologize for the inconvenience caused by this issue. We've refunded your card for $58 at this time. You'll receive it in 3 to 5 business days. All future bookings have been canceled and the recurring cycle has been deactivated. Your account has been...

deactivated as well. If you're signed in on any devices please sign out to complete the process.  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I was still charged a $15 cancellation fee due to your error.  That needs to be refunded.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is not a business, it's a scam. They book appointments, charge you in advance, then cancel them and do not refund your money. They have no customer service or way to contact them for issue resolution, and do not respond to email.

Per the customer's request, we confirmed on 12/** that her account has been fully deactivated and all payment information has been deleted from our system.

Hi [redacted], 
 
I reviewed your account and can see that you used our services by using a referral link given by a friend. All of our coupons, vouchers, and promotions require customers to sign up for a Cleaning Plan. This is explained in our Terms of Service, Help Center, and...

also explained in the referral link you received when booking with us. Customers can cancel Cleaning Plans at any time by going to their account page (if you're using the app you can get to the account page by tapping on the three lines on the top left of your screen). We have refunded 50% of your booking and will not be able to provide further compensation.  
Best, 
Dinis

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet been refunded. Please pass on the following account information so the Handy team can resolve my complaint. Account email: [redacted]Account name: [redacted]Thanks.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We're sorry to hear you've had trouble canceling your service with us. We apologize for any inconvenience or frustration caused by this issue. We do see your account has been deactivated and your credit card information has been removed from the system. If you're signed in on any...

devices please sign out to complete the process. All future bookings have been canceled and the recurring cycle has been deactivated. If you need further assistance you can contact us using our help center [redacted].  Best, Dinis

Hi [redacted],We're so sorry to hear about this and apologize for any added inconvenience or frustration. We looked into your account and are not seeing the $16 refund your're referring to. From your most recent emails we do see you were asking for $8 to be refund to your card. As explained by our...

payments team, you disputed a charge for $54 for your June 3rd booking with your bank. The $8 in credit in your Handy account came from that charge. As a result, you'll need to wait for your bank to complete the dispute and provide a resolution. If you didn't open a dispute with your bank, we certainly could have refunded the $8 credit right away. With that said, for the inconvenience and frustration you experienced with our customer service, we've added a free hour of credit to your Handy account in the amount of $27. This credit will be automatically applied towards your next booking with us. If you need further assistance, feel free to visit our help center [redacted] and we'll be happy to help. Best,Dinis

Hi [redacted],So sorry for any inconvenience or frustration that has been caused by this. Checking your account I see we've refunded your card for $99 on August [redacted]. You can expect to receive this refund within 3 to 5 business days. We've also canceled all future bookings and deactivated the...

recurring cycle on your account. You can verify this directly in your bookings page. Best,Dinis

Hi [redacted],We apologize for any inconvenience caused. We've checked with our claims department and a check for $500 has been mailed to you on December **, 2015. You can expect to receive it within 7 business days.  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]