Harley-Davidson Motor Company, Inc.

I have attached photos of the instructions regarding adding and checking air for he rear suspension of my motorcycleI can send more photos or even video demonstrating that the bags do not need to be removed to access the air valve.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like the motorcycle picked up from my residence and taken to a dealership other than *** ***Due to the safety issue I am not comfortable transporting the motorcycle.This is the second issue I have had with this motorcycleI don't think this should be at my expense
Regards,
*** ***

Thank you for contacting us with Mr***'s concern. As Mr*** indicated, he added air to the suspension, which requires the bag to be removed. Since there does not appear to be a manufacturing defect with the bag and/or the locking pins, we cannot offer Mr*** assistance
with the replacement saddlebag

2nd recall just arrivedPlus the engine burnt up or severely overheatedThe vent brokeThe ele

Thank you for your correspondence. Our records reflect that the motorcycle is affected by two recalls. Neither of the recalls is impacted by a "do not ride" as indicated by Ms***. Our records reflect that one of the recalls was completed in July. The second recall was
just announced and we encourage her to make an appointment at a dealership to have it completed.
We will not refund or replace the motorcycle

Thank you for the reply. We reiterate our position in this matter as this is not a warranty situation. We encourage Mr*** to contact Tom at the dealership for a resolution
Thank you

Thank you for notifying me of Mr***’s complaint
(Revdex.com number ***)
I have investigated this file and found that Mr***’s
***, vehicle Identification Number *** was inspected at
Harley-Davidson Biketown in Youngstown,** on October 20,
for a wear
mark under the fuel capPhotographs of Mr***’s fuel tank were
submitted to our Technical Service Department for review, and they determined
that the area under the fuel cap should be touched up
Mr*** contacted Harley-Davidson’s Customer Service
Department on October 22, stating that the recommended solution was
unacceptable and said he wanted his fuel tank replacedIt was explained to Mr
*** that the mark under his fuel cap can be repaired locally, and
replacing the tank is not necessaryThe location of the wear mark is under the
fuel cap and is visible only when the cap is removed from the motorcycle
Harley-Davidson believes this repair is an acceptable resolution, and it meets
our Cosmetic GuidelinesAs stated in his owner’s manual, the repair or
replacement of defective parts will be Harley-Davidson’s sole obligation and
the sole and exclusive remedy under the limited warranty
Thank you for contacting me on this matter
Sincerely,
*** ***
Consumer Affairs
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I have investigated this file and found that Harley-Davidson's Customer Care Department wascontacted by Mr*** on April 14, regarding his FLHTCUTG Vehicle IdentificationNumber ***Mr*** stated the motorcycle would not start and he couldnot engage reverse.Mr*** was
referred to an authorized Harley-Davidson dealerIt is our understanding Mr.*** took the motorcycle to *** *** Harley-Davidson where the battery was charged andthe reverse motor circuit breaker was resetThe reverse motor circuit bas a circuit breaker toprevent current overload conditions to the motor and power cablingOperation of this circuitbreaker is explained on page of the Trike Owner's Manual.Mr***' complaint states that Harley-Davidson did not install a battery tender cable on hismotorcycleThis item is not included as an Original Equipment part, but is available as anaccessoryThere are two options which can be purchased and installed at any authorized Harley.Davidson dealerThe part numbers are which retails for 514.9S, or part number94624-97B which retails for $8.95.Thank you for contacting me on this matter.~***

Thank you for the response. We reiterate our previously stated position in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. FIRST OF ALL I AM MR*** ***not a femaleWhat an insult!I have been inconvenienced with time to get this bike repaired, and I have the letter that says DO NOT RIDE, we will tow the vehicle into dealershipSO THEY ARE LYING and INSULTING ME
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for the inquiry. As we have explained to Mr***, his motorcycle is operating as designed. The engine is air-cooled and should not be idled for extended periods of time. If the motorcycle is idled for extended periods of time, Mr*** should expect erratic idling and
runability until the motor cools down to a operating temperature. The diagnostic tests that we asked *** *** Harley-Davidson concluded that the motorcycle is a proper representation

Thank you for your inquiry. Our records indicate that when Mr*** motorcycle was at the dealership in October of and the dealer could not duplicate the condition. It was also noted that Mr*** motorcycle is modified with non Harley-Davidson components. If Mr*** still
has an issue with his motorcycle, we recommend that his motorcycle be returned to complete original equipment condition. We do not have a "program" to assist Mr*** in trading in his motorcycle. If Mr*** is interested in trading in his motorcycle, we recommend he contact a dealership about travalue and pricing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  A return call from [redacted], as promised, would have been appreciated.  A customer should be given the information and a response when it is requested.  I was forced to file complaints only after multiple calls were made with a request for information/verification.   I spoke repeatedly to HD Corporate Customer Service as well as the dealership involved yet I received zero information from HD Corp. other than a documentation of my concerns.  The dealership involved repeatedly informed me that their entire process was based on requirements by the corporate division.
Regards,
[redacted]

Thank you for providing the pictures.  Our Technical Service Department will be in contact with the dealership to authorize a replacement radio.  Thank you again for bringing this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree, Harley Davidson will hear from me soon.
 
Regards,
[redacted]

Thank you for your response.  We reiterate our previously explained position.  This is our final position in this matter.

The orange peel is on the top of the front fender, two fisheyes you can see and feel, the orange peel on the tank is on the side of the tank, and the orange peel on the rear fender is on the sides. All very noticeable. Pretty sure not all zone D areas.