Harley-Davidson Motor Company, Inc.

Thank you for the response. As Mr. [redacted] requested, [redacted] from Consumer Affairs has contacted him regarding his concerns.

We
reiterate our position with this matter.  Thank you, [redacted]Consumer Affairs

I will meet with someone as they requested once again but my Motorcycle has already a been in their shop 6 times for a radio issue, 3 times for a coolant issue and 3 times for a battery issue. How many times do I need to keep taking it to Harley Davidson and meeting with someone. If this was a car it would have been classified as a lemon. Harley has had this motorcycle over a month this summer to fix warranty items and you can only use it during the summer. IT has only 8,000 miles and should not have this many issues.

Thank you for your message.  In an effort to fully understand the concern, we would like to have one of our Regional Technical Leads inspect and test ride (if deemed appropriate) your motorcycle at a Harley-Davidson Dealership.  Please call me at ###-###-#### to arrange for the...

inspection.

Thank you for your inquiry from Mr. [redacted].  Please provide the Vehicle Identification Number for the motorcycle in order for me to research his concern. 
Thank you.

October 24, 2016Thank you for notifying me of Ms. [redacted]’ complaint, Revdex.com number [redacted].The tire installation was performed at a non-authorized repair facility. For this reason her request for reimbursement is denied. Thank you for allowing me to explain our position on this matter. [redacted]Consumer Affairs2875299

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  Received a call late yesterday afternoon from the Harley Dealer that has the bike.They stated corporate called them and said they would fix the bike at no cost to me ~$740.00 so we'll consider the complaint resolved..
[redacted]

Thank you for notifying me of regarding Mr. [redacted]
[redacted]’s concern regarding Revdex.com’s number [redacted].
 
I have investigated this file and found that Mr. [redacted]
contacted our E-Commerce group for installation assistance for a Detachable
Sissy Bar, part number 52627-09A...

which he was installing on his 2016 FLHXS,
vehicle identification number [redacted].
 
Mr. [redacted] was directed to an authorized
Harley-Davidson dealership to have the product inspected for proper fitment.
Our technical support team was contacted by Precision Harley-Davidson regarding
Mr. [redacted]’s Sissy Bar. It was determined that to accommodate the Detachable
Sissy Bar, the rear shock absorber must be in a rod down position. Please note
the direction of installation of this shock absorber does not affect overall
dampening adjustments.
 
Mr. [redacted] paid $60 to have the rear shock absorber
adjusted at an aftermarket non-Harley-Davidson facility. Because this is not
considered a defect in manufacture, the adjustment is not covered under the
terms of the Limited Factory Warranty.
 
For the reasons listed above Mr. [redacted]’s request for
reimbursement has been denied.
 
Thank you for allowing me to explain our position on this
matter.
 
Sincerely,
 
 
[redacted]
Consumer Affairs
 
2797575

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Patrick [redacted]

We reiterate our position to Mr. [redacted].  Some dealers offer a transport service. Mr. [redacted] would need to call a Harley-Davidson dealership to inquire if they offer transport service.

January 9,
2017
 
Thank you for notifying
me of Mr. [redacted]’s complaint, Revdex.com number [redacted].
 
On January 4, 2016 I contacted
Mr. [redacted] and offered him a $100 credit at the dealership of his choice to
offset his out of pocket expenses and inconvenience. Mr. [redacted] accepted this as
a gesture of customer satisfaction. The credit has been processed at
Harley-Davidson dealership located of Collierville, Tennessee.
 
We consider this matter
resolved.
 
 
Ann [redacted]
Consumer
Affairs
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I do accept this as the first step in resolving my complaint and I would like to schedule the representative to review my motorcycle at Hot Metal Harley Davidson in West Mifflin, PA. I will call the Harley customer service center to set up the appointment.Regards,
[redacted]

Thank you for your inquiry regarding Mr. [redacted].  I investigated our records regarding the paint on Mr. [redacted]' motorcycle and found that it meets the documented Cosmetic Guidelines.  Although Mr. [redacted] may disagree with our Cosmetic Guidelines, this is our final...

decision in this matter.

November 24, 2015Thank you for notifying me of Mr. [redacted]’s concerns regarding Revdex.com number [redacted].I have investigated this file and found that Mr. [redacted]’s complaint is related to the Digital Speedometer/Tachometer part number [redacted], and the Fuel Sensor kit part number [redacted] which he purchased...

and installed on his motorcycle over one year ago.  Mr. [redacted] contacted our Customer Service department on November 23, 2015 stating that after the installation he was not satisfied because the Fuel Sensor kit had never operated correctly. Mr. [redacted] stated he installed the Fuel Sensor kit sometime after he installed the Speedometer/Tachometer. It was explained to Mr. [redacted] that for correct functionality it is necessary for the Fuel Sensor kit to be installed with the Digital Speedometer/Tachometer, as the fuel sensor adjusts in the first 30 miles of riding, as stated in the instruction sheet which is supplied with the Digital Speedometer/Tachometer. For this reason, and the fact the parts are over one year old and out of warranty, Mr. [redacted]’s request for a new Speedometer/Tachometer is denied.  Thank you for allowing me to explain our position on this matter. Sincerely,[redacted]Consumer Affairs
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The passenger seat, also known as the rear passenger pillion, is not so much a seat on this motorcycle due to it's relatively small size and shape. It is a restraint to hold the driver in position as they ride the bike, a bolster. This is not a cosmetic situation and puts the rider in great harm during normal riding conditions. I raised this complaint because Harley Davidson's position, so far, has been to not care for the well-being of their riders and correct this FACTORY DEFECT.After my complaints to the dealership, they agreed that this was an unacceptable situation and ordered 2 new parts to replace this passenger pillion. Both parts ordered and received straight from the factory had THE EXACT SAME PROBLEM as the one that was deemed by the dealership as defective. All of the same year and model bikes that I saw on the showroom floor at 3 different dealerships around my area had THE EXACT SAME PROBLEM.My hope is that Harley Davidson will take the lives of it riders into consideration when judging the need to CORRECT THIS manufacturer's defect and see it worth while to correct this problem before someone gets seriously injured.If not, I hope that my complaint will show the willful disregard for public safety when operating a motor vehicle and will be used as reference to others to avoid purchasing this model bike (a very expensive option with no backing from the manufacturer on quality) without first demanding this problem be addressed.Regards,
[redacted]

Thank you for your inquiry.  I have reviewed the phone conversation between Mr. [redacted] and [redacted].  The reason [redacted] ended the phone call is because of the vulgar language that Mr. [redacted] was using during the conversation.  [redacted] was trying to explain to Mr. [redacted] that rust,...

corrosion, and pitting are not the result of a manufacturing defect and would not be covered by the Limited Warranty.  This information is also found in the owner's manual and outlined in the Limited Warranty.  We will not assist Mr. [redacted] with the costs associated with repairing his motorcycle for this condition.

“Thank you for contacting us regarding Mr. [redacted].  As [redacted] in Customer Service advised Mr. [redacted], if he is experiencing a concern with his motorcycle, we encourage him to make a Service appointment at a Harley-Davidson Dealership for proper diagnosis and applicable...

repairs.” Thank you

Thank you for your inquiry.  As you may be aware, our seats are not waterproof, therefore, replacing the seat would not address the concern.Thank you for allowing us to explain our position in this matter.

Thank you for notifying me of Mr. [redacted]’s concern
regarding Revdex.com number [redacted].I have investigated this complaint and found that Mr.
[redacted] contacted our Customer Care Department on September 28, 2015 regarding the
radio on his 2014 FLHTCU Vehicle Identification Number [redacted].
Mr....

[redacted]’s limited factory warranty expired on August 30, 2015. Because the Limited Manufacturer Warranty coverage had
expired, the replacement radio he mentioned in his complaint was provided
through his Extended Service Plan which is administered through CNA National
Warranty Corporation. If he has a complaint or question on this coverage CNA
can be contacted by calling ###-###-####.Mr. [redacted] has requested that Harley-Davidson pay $800 for
the removal of the original equipment Boom Audio system installed on his
motorcycle and pay for an aftermarket system to be installed on his motorcycle.
For the reasons outlined above, Mr. [redacted]’s request is denied. Thank you for allowing me to explain our position on this
matter.Sincerely,[redacted], [redacted], [redacted]

Thank you for your inquiry.  The clutch master cylinder recall did not involve 2013 models, thus the reason your request for reimbursement was denied.  Thank you for allowing us to explain our position in this matter.