Harley-Davidson Motor Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The [redacted]s need to know what the beginning and ending period of the warranty are. Please specify dates. 
Regards,
Jeanete [redacted]

Thank you for notifying me of Mr. [redacted]’s complaint Revdex.com
number [redacted].
 
I have investigated this issue and found that Mr. [redacted] contacted
our eCommerce Store on April 5, 2017 stating he ordered an air filter (part
number 29331-96) through the website. Mr. [redacted]...

stated he did not check his
email for an order confirmation, and assumed the order did not process
completely so he had ordered the part a second time.
 
We cancelled his duplicate order number 12025740.  We have issued a refund in the amount of
$36.90. The refund processed in our system on April 11, 2017, Mr. [redacted] was
informed that the process may take 5 to 7 days.
 
Thank you for contacting me on this matter.
 
 
Sincerely,
 
 
Ann Sexton
Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I personally feel that the noise my motorcycle is making is not a noise it was designed to make otherwise all twin cam engines would also make it, therefore it is a defect in craftsmanship and should be repaired under the warranty that was included in the price of the motorcycle. As such I do not find this acceptable.
Regards,
[redacted]

The Limited Warranty has expired.  The ESP, contract HDV-A22567539 that they purchased is not a warranty, it is an Extended Service Plan, which is administrated by CNA, not Harley-Davidson Motor Company.  According to CNA, this contract expires June 12, 2017.  If the [redacted]'s have any questions, please have them call CNA directly at 1-800-345-0191.  Thank you!

I DO NOT AGREE WITH YOUR PART PRICES, [redacted] CHARGED ME 48.00 FOR THE PART AND CHARGER, I ALSO WAS CHARGED 45.00 TO INSTALL IT. YOU OWE ME 100.00 DOLLARS

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 24,
2017
 
Thank you for notifying
me of Mr. [redacted]’s complaint, Revdex.com number [redacted].
 
As explained in my
original response on April 18, 2017 his concern is not related to a Limited
Warranty situation.
 
Therefore, our position remains
unchanged.
 
 
[redacted]
Consumer
Affairs
 
3036471

Thank you for contacting Harley-Davidson with your request.  While our voluntary recall does provide for free repair, we do not provide payment to customers to have a recall completed on their motorcycle.  We appreciate your loyalty as a Harley-Davidson customer, and apologize for the...

inconvenience this recall has caused you.

June 3, 2016
 
 
Thank you for notifying me of Mr. [redacted]’s concern
regarding Revdex.com number [redacted].
 
I investigated this file and found that Mr. [redacted]
contacted Harley-Davidson’s Customer Service Department on May 19, 2016,
regarding the paint quality on the...

back side of the right saddlebag on his 2016
FLTRXS, Vehicle Identification Number [redacted]. Mr. [redacted] was
questioning the determination that the paint on the saddlebag met the criteria
of Harley-Davidson’s Cosmetic Guidelines.
 
I contacted Brandt’s Harley-Davidson on June 3, 2016 and we
agreed that in the interest of customer satisfaction Mr. [redacted]’s saddlebag bottom
will be replaced. The replacement saddlebag bottom is currently on order and
the Service Department of Brandt’s Harley-Davidson will contact him when the
replacement arrives.
 
If Mr. [redacted] has any further questions he is welcome to
contact me or speak with the service department at Brandt’s I-69
Harley-Davidson.
 
Thank you for allowing me to address Mr. [redacted]’s concern.
 
 
Sincerely,
 
 
[redacted]
Consumer Affairs
 
2759124

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Per the manufacturers request I am providing the additional details:VIN: [redacted]Purchase Date: 09/2015Purchase Place: Bent Bike in Lynnwood, WAI also called HD customer service and they provided me with a CASE ID: 2591234 - However the representative was very rude saying I dont care if you could have died or killed other people the bike is out of warranty and not our fault. I was shockd that Harley Davidson could say something like that as safety is No 1 priority when riding motorcycles and I doubt that was only the representatives thinking and not Harley Davidsons response as this can be a huge reliability issue if not addressed properly.
Regards,
[redacted]

November 14, 2016
 
 
Thank you for notifying me of Mr. [redacted]’s concerns
regarding Revdex.com number [redacted].
 
Mr. [redacted] contacted Harley-Davidson’s Customer Service
Department regarding his 2014 FLHXS Vehicle Identification Number 1HD1KRM15EB685757...

stating he was concerned with the
alignment of the front fairing.
 
We would like to offer an
evaluation of Mr. [redacted]’s motorcycle by a factory Regional Technical Lead
(RTL). Mr. [redacted] can meet with our representative and discuss his concerns at
the authorized Harley-Davidson dealership of his choice.
 
Mr. [redacted] can reply through
the Revdex.com website, or contact Harley-Davidson’s Customer Service Department at
###-###-#### to make arrangements for the inspection. Mr. [redacted]’s concern
has been logged as Service Request 2678008, please reference this file when
calling Harley-Davidson.
 
Thank
you for allowing me to address Mr. [redacted]’s concerns.
 
Sincerely,
 
 
[redacted]
Consumer Affairs

Thank you for your inquiry. It appears that this matter has been resolved as Mr. [redacted] was traded into a new motorcycle by [redacted] Harley-Davidson.  We do apologize to Mr. [redacted] for the phone  situation.  I can assure him that [redacted] did not hang up on him; rather, we had experienced a...

technical issue with our phone system that has since been resolved.
Thank you again for your inquiry.

Thank you for the message.  We c[redacted]ot trade Mr. [redacted] into the motorcycle he requested.  If he has a current warranty situation with his motorcycle, please contact us.  Thank you.

June 1,
2017
 
Thank you for notifying
me of Mr. [redacted]’s complaint, Revdex.com number [redacted].
 
As explained in my
original response on May 30, 2017 his concern is not related to a Limited
Warranty situation.
 
Therefore, our answer remains
unchanged.  Thank you for allowing me to explain our position in this matter.
 
 
[redacted]
Consumer
Affairs
 
3059137

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
She left one message returned callCant get pass automated system as usual
Regards,
Larry [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already stated my reasons.  This is a prime example of why Victory and Indian are selling so many bikes to former LOYAL Harley Davidson customers.  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that the dealership completes the work in a reasonable time frame and resolves the issue that is causing the damage so further damage doesn't occur. It is my sincere hope that the company addresses the other concerns mentioned in the original complaint and makes modifications to this accessory to alleviate any further complaints. Additionally, it would be nice to see improvements made to their customer service policies. This has certainly been an ordeal. Many thanks to the Revdex.com for helping resolve this issue and thanks to the company for finally stepping up and doing the right thing. 
Regards,
[redacted]

Thank you for providing the Vehicle Identification Number for Mr. [redacted]'s Trike.  As the Trike has been modified with the non-Harley-Davidson tested mudflaps, which do not flex, we cannot offer any assistance to this repair.  While we understand the mudflaps were installed last year, it usually takes some time and mileage before a condition like this occurs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com can close this out.  I do not accept their response, but I am already well aware that HD has no desire to do right by their many customers affected by this, and will continue to claim the "expired" warranty card, vice actually looking into this known issue on many models of the 2009 FLH series and issuing a recall.Again, I will be parting ways with HD permanently, and using word of mouth to honestly describe my many issues with the HD Corporation and their dealerships.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You claimed:
--We are sorry Mr. [redacted] is not happy with our response. We have tried to explain the brackets are attached to the motorcycle and were obviously removed by a prior owner of the motorcycle prior to his purchase of it.--I want to say:I am sorry HD is not happy with my response. HD knows this is a Recall issue as I have pointed there is no mounting bracket on this motorcycle for the mufflers which is obviously a design error prior to manufacturing this model bike. HD refuses to resolve this issue and I will be filing a legal case with the US court to resolve this issue since HD doesnt care if someone can DIE becasue of this issue on their motorcycles they designed and manufactured.
Regards,
[redacted]