Harley-Davidson Motor Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I keep getting the 'run around' I have called that number numerous times, waiting on hold for hours and still nothing has happened.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I do not accept this answer. Harley Davidson corporate is just exploiting more money to the consumer. I cannot even say I will never buy another Harley Davidson or another product, but it disgust me that such a close HD brotherhood among riders you realize that they are just corporate and do not care except for the all mighty dollar. They are completely wrong in this situation as a consumer I feel robbed and held up without a gun. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I still say it is poor craftmenship. It has not been ridden that much for this to be happening and will not be satified till it is made rite never received any ESP but was told it takes care of except ties and lite bulbles they might need to talk who sold it to me that there misrepersenting all there warranty
Regards,
[redacted]

I received a response back from our [redacted] for that market and he said that since this motorcycle is over six years past the expiration of the warranty, we would not be able to provide any assistance with the repair.

August 30,
2016
 
Thank you for notifying
me of Mr. [redacted]’s complaint, Revdex.com number [redacted].
 
Harley-Davidson does not
view this as a manufacturing defect. Therefore,
our position as explained in my response of August 23, 2016 remains unchanged.
 
 
[redacted]
Consumer
Affairs
 
2797575

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want it to be noted that I am unsatisfied with my purchase and over the course of owning the motorcycle, I continue to find more and more flaws where QC is lacking. Harley-Davidson shouts "his warranty is over"...I barely have 2000 miles on the bike. This will likely be the last Harley-Davidson product I purchase and I will encourage those I come in contact with both in person and online to follow suite. Harley-Davidson does not care about their customers they care about pumping out as many mediocre motorcycles as possible to fatten their wallets. The flaws in the paint are definitely factory, orange peel, fish eyes and so forth. Aside from the factory flaws there isn't a scratch on the bike as it has always been garaged and has never seen a drop of rain. Hopefully others will read this and beware of doing business with H-D. 
Regards,
[redacted]

March 29, 2016
Thank you for notifying me of Mr. [redacted]’ complaint (Revdex.com
number [redacted]).
I have investigated this file and found that Harley-Davidson’s
Customer Service was contacted on March 1, 2016 regarding corrosion on multiple
areas of his 2016 FLTRXS, Vehicle Identification Number 1HD1KTM10GB608665.
Mr. [redacted] submitted photos of the affected
areas on March 2, 2016. A Customer Service Specialist replied to Mr. [redacted]’
emails, explaining that corrosion is not a
defect in materials or workmanship. Mr. [redacted] was referred to an authorized Harley-Davidson
dealer to determine which maintenance product is best suited for his needs.
Mr. [redacted] contacted us on March 15, 2016 and spoke with a
different Customer Service Specialist who reiterated this information.
The 2016 Touring Owner’s Manual has a section beginning on
page 217 which explains Cleaning and General Care of the motorcycles. This
section includes a listing of all tested and approved Harley-Davidson Cleaning
and Care Products.
If Mr. [redacted] has any questions regarding the use of these
products any authorized Harley-Davidson dealership would be happy to assist.
Mr. [redacted] referenced a brake fluid leak on the motorcycle. This
issue should also be addressed at any authorized Harley-Davidson dealer.
Thank you for contacting me on this matter.
Sincerely,
[redacted]
Consumer Affairs
2697802

Thank you for your message. Please provide the Vehicle Identification Number for the motorcycle in question.  Also, please provide where and when the motorcycle was purchased. Thank you.

Thank you for informing me of [redacted]’s concern Revdex.com number
[redacted].  I
have investigated this file and found that Mr. [redacted] contacted our Customer
Service Department on July 21, 2015 regarding the Sirius XM radio reception on his
2015 FLHXSE, Vehicle Identification Number...

1HD1PXN10FB964488. Mr. [redacted]’s concerns
were recorded under reference number 2532588. Mr.
[redacted]’s motorcycle has been inspected at Reiman’s Harley-Davidson, an
authorized dealership and it is has been determined his XM radio is operating
as designed and is a proper representation of the product. Thank you for contacting me on this matter.Sincerely,Ann [redacted]Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for your message.  All Harley-Davidson Dealerships are administrators of the Limited Warranty, which is why you were referred back to the dealership. I have talked to [redacted], owner of the Dealership, and he said your motorcycle was repaired and returned to you.  If you are having concerns with your motorcycle, please contact the dealership.  Thank you.

Thank you for notifying me of Mr. [redacted]’s concern regarding Revdex.com’s
number [redacted].
 
I have investigated this file and found that Mr. [redacted] contacted
Harley-Davidson Customer Service on June 12, 2017 regarding his 2015 FLTR,
Vehicle Identification Number [redacted]....

Mr. [redacted] stated his
motorcycle was in the service department of Raging Bull Harley-Davidson, an
authorized Harley-Davidson dealership. Mr. [redacted] is not satisfied that our
Technical Service group had authorized flywheels to assist with the repair of
the motorcycle.
 
It was discussed with Mr. [redacted] that the Limited Factory Warranty on his
motorcycle expired on May 5, 2017, and the flywheels were offered as a gesture
of customer satisfaction. Mr. [redacted] stated he wanted Harley-Davidson Motor
Company to provide him with all the required parts to repair his motorcycle.
His intention was to perform the repair himself. It was explained to Mr. [redacted] that
Harley-Davidson Motor Company will not participate in repairs performed outside
the authorized dealer network.
 
I contacted Raging Bull Harley-Davidson and learned that the motorcycle
currently has approximately 21,000 miles, and the dealership has no history of
any routine maintenance services. Mr. [redacted] stated this work has been performed
at a non-authorized motorcycle shop.
 
For the reasons listed above Mr. [redacted]’s request for Harley-Davidson to
supply him with motorcycle parts which he valued at $2600 is denied.
 
Thank you for allowing me to explain our position on this matter.
 
Sincerely,
 
 
[redacted]
Consumer Affairs
 
3089682

Thank you for your inquiry.  As stated in the Limited Warranty, it is Harley-Davidson's decision to repair or replace the fender.  A professional painter assured the Harley-Davidson Dealership that this fender could be repaired. Therefore, our decision to repair verses...

replaces the fender remains.Thank you for allowing me to explain our position in this matter.

This message is in response to your request for Harley-Davidson to provide documentation detailing thecomponents required to convert your Harley-Davidson motorcycle that was built and delivered for anon-US market to meet US safety and emissions requirements.As previously explained, Harley-Davidson...

has provided documentation detailing the configuration ofyour motorcycle (HOI - International) and the number of open US Safety Recalls (zero). This informationis the documentation that Harley-Davidson is required to provide by US regulations. The responsibilityfor the identification and conversion of required components to meet US EPA and Safety requirementsis the responsibility of a Registered Importer (RI). The documentation we have provided is the same setof documentation we provide to all other Rls who collectively assist with the importation of hundreds ofHarley-Davidson motorcycles each year, and is also consistent with the information other manufacturersprovide to Rls.We understand that you have initiated a business transaction with Wallace Environmental Testing &Laboratories in Houston, Texas to assist you with importing your motorcycle. We have communicatedour policy to Wallace Environmental Testing & Laboratories on multiple occasions and believe theyunderstand their role in determining the required components to be changed to meet US regulations.Our position stands that Harley-Davidson Motor Company has provided the appropriate documentation,and any additional documentation would exceed industry standards and H-D policy, and would exceedwhat is required by US laws.We appreciate your passion and loyalty to our brand and value you as cus[redacted]ers and lifetime H.O.G.members.[redacted]Manager, Contact CenterHarley-Davidson

Thank you for your inquiry.  When Mr. [redacted] refers to a "Customer Service Manager", please ask him to provide the phone number to which he called and the reference number he was given so we can investigate his complaint further.  Thank you.

Thank you for finally giving me the page references needed to properly care for my $20,000+ motorcycle that is not prepared for the elements from the factory. I am still awaiting an explanation of the process that was taken to determine Harley Davidson would not cover the corrosion on my motorcycle and the exact reason as to why it was determined to be somehow my fault. I have also asked for the original PDI Repair Order from the dealer that shows there was not an issue from the factory.  I have sent many emails askjng for this information with no luck. Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for the response.  We again apologize to Mr. [redacted] for the situation.

June 28, 2017Thank you for notifying me of Mr. [redacted]'s complaint, Revdex.com number [redacted].As explained in my original response on June 8, 2017 his concern is not related to a Limited Warranty situation. Therefore, our position remains unchanged. [redacted]
Consumer Affairs [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for allowing me to respond. I reiterate my position on this matter. This feature that I paid for on this motorcycle does not meet customer expectations.
Regards,
[redacted]

We are disappointed that Mr. [redacted] is not satisfied with our goodwill gesture.