Harley-Davidson Motor Company, Inc.

Thank you for notifying me of regarding Mr. [redacted]’s concern
regarding Revdex.com’s number [redacted].
 
As I explained in my response dated July 3, 2017 the Limited Factory Warranty
on Mr. [redacted]’s 2014 FXDC103, Vehicle Identification Number [redacted], expired on April 1, 2016.
 
His concern is not
related to a Limited Warranty situation. Therefore, our position remains
unchanged.
 
Thank you for allowing me to explain our position on this matter.
 
Sincerely,
 
 
[redacted]
Consumer Affairs
 
3016427

Tell us why here...Their reply is my problem in the first place. The say that I am getting free warranty work. It is in fact recall work and the third recall work I have had to take time out of my life to repair. It is clear that Harley Davidson does not care about my time but only my money when I bought the motorcycvle. I will keep this in mind when making my next buy.

Thank you for the information.  After further investigations with the dealership, it appears that Mr. [redacted] admitted to remove the saddlebag. If the saddlebag is not reinstalled correctly, it can, and will fall off.  The dealership also informed that they sold Mr. [redacted] the replacement saddlebag at their cost in an effort to satisfy him.  Again, since there was no evidence of a manufacturing defect, we cannot assist with the cost of the saddlebag.

Please provide the Vehicle Identification Number (VIN) of your motorcycle and the name of the Authorized Harley-Davidson Dealership that has diagnosed the concern.  Thank you.

Thank you for
notifying me of Mr. [redacted]’s response to Revdex.com complaint ID [redacted].
In the interest of customer satisfaction
we can arrange for a Regional Technical Lead to inspect and test ride your motorcycle
at the authorized Harley-Davidson dealership of your choice. 
Please contact me at ###-###-#### and
reference file number 2742552 to arrange a mutually acceptable time for the
inspection and test ride.
Sincerely,
[redacted]
Consumer Affairs

Thank you for the inquiry. 
I have contacted the appropriate staff in India and they are looking into this
situation and will report back further information. [redacted]Consumer Affairs

Thank you for your response.  As previously explained, we have reviewed the pictures and the damage is not consistent with a manufacturing defect.  The Extended Service Plan does not cover cosmetic issues such as this.  Please refer directly to your ESP contract information for further explanation of coverage.

We apologize to Mr. [redacted] for the typographical error.  We ask him to please provide the letter that he says tells him to not ride his motorcycle.  For your reference, I have attached the letter that was sent to all customers that were affected by the recall.

We are sorry Mr. [redacted] is not satisfied with our explaination of the facts of his situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Harley Davidson's action and response clearly sends a message as to how they feel about their customers safety.  I do not accept their response.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are sorry Mr. [redacted] is not satisfied with our response.  We do not have Field Service Representatives located in the Field.  This is a situation that Mr. [redacted] needs to resolve directly with the dealership that he purchased the motorcycle from.

June 9, 2016
 
 
Thank you for notifying me of Mr. [redacted]’ concern regarding
Revdex.com number [redacted].
 
I investigated this file and found that Mr. [redacted] contacted
Harley-Davidson’s Customer Service Department on May 9, 2016, regarding his
2015 FLHTK, Vehicle...

Identification Number [redacted]. Mr. [redacted] stated
he discovered rub marks in the paint of the rear fender after removing his
tour-pak.
 
It was determined that Mr. [redacted] motorcycle has many
accessory parts installed, including a Detachable Tour-Pak Luggage Conversation
Kit part number 53000291A, and Boom! Audio Stage II Tour-Pak Speaker Kit part
number 76000526.
 
The description for the Detachable Tour-Pak Luggage
Conversation Kit part number 53000291A on Page 375 of the 2016 Harley-Davidson
Genuine Motor Parts & Accessories catalog states “Does not fit models
equipped with Boom! Audio Stage II Tour-Pak Speaker Kits.”  This statement is also included in the
fitment information section on www.Harley-Davidson.com.
 
Because this is not a recommended fitment for Mr. [redacted]’
motorcycle, his request for a new rear fender is denied.
 
Thank you for allowing me to explain our position.
 
 
Sincerely,
 
 
[redacted]
Consumer Affairs
 
2752982

We are sorry Mr. [redacted] disagrees with our decision in this matter.

I have been dealing with P [redacted] at [redacted] Harley Davidson. I do not have a issue with her. She is the manager that has been working with me, she has done every thing...

possible to appease me. I want a response from Harley Davidson directly. I have purchased 3 New harleys from [redacted] Harley I think I deserve a response from them. I will not drop my complaint until this issue is resolved.Thank You [redacted] Jr

February 2, 2017 Thank you for notifying me of Mr. [redacted]’s complaint, Revdex.com number [redacted]. As explained in my original response on January 30th, 2017 his concern is not related to a Limited Warranty situation. Mr. [redacted] will need to continue to work with Road America to resolve his towing service complaint.  Therefore, our position remains unchanged.   [redacted]Consumer Affairs 2875299

Thank you for your response.  We have directed Mr. A[redacted] to the dealership as that is where he bought the motorcycle.  We are the manufacturer that sells motorcycles to our authorized Dealerships.  The dealership is the only one that can work with Mr. A[redacted] on a replacement motorcycle.  Harry at the dealership has made repeated attempts to resolve this matter with Mr. A[redacted], but he has not received a return phone call.  Please have Mr. A[redacted] call Harry at the dealership today.  If Mr. A[redacted] wants to replacement motorcycle, he needs to make that request to Harry.  Thank you.

Thank you for allowing us to respond. We reiterate our position on this matter. Ann [redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 11842419, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After many attempts to return a call to Harry I have finally made contact with Chris in the service department. He informed me that they have replaced the harness and the bike has run for 15 miles with no issues. They still do not know what the underlying problem is that caused the issue with the harness. I have asked if they feel confident that the problem is resolved and the response what "we think so". That does not make me feel confident that the problem is resolved. I would like to know that has caused this issue so that we can be confident that the problem will never return. The dealership also installed an alarm without my consent. It was a nice gesture, but I initially had an alarm on the bike that I had removed due to it daring the battery. As stated in my original complaint,  I would like Harley Davidson Corporate to stop ignoring me and have a conversation so that we can resolve this issue, rather than differing to the dealership that keep saying they are at Harley Davidsons' mercy. By using the dealership as your middle man it only makes communication harder and wastes time. The dealership has been great and is doing everything in their power to make it right. I do not feel comfortable with the outcome and feel it is time for Harley Davidson Corporate to "man up" and deal with this issue.  
Regards,
Robert A[redacted]

Thank you for notifying me of regarding Mr. [redacted]’s concern regarding Revdex.com’s number [redacted]. I have investigated this file and found that Mr. [redacted] contacted Harley-Davidson Customer Service on March 27, 2017 regarding a paint concern on his 2014 FXDC103. It was explained to...

Mr. [redacted] on March 30, 2017 that the area affected on his motorcycle is considered a “D” surface, which is defined as a surface hidden by other components of the motorcycle, or a surface with low. Per Harley-Davidson’s Cosmetic Guidelines all conditions on a Zone D surface are acceptable unless the finish integrity is compromised or unless otherwise stated. It was also noted that the Limited Factory Warranty on Mr. [redacted]’s 2014 FXDC103, Vehicle Identification Number [redacted], had expired on April 1, 2016.  For the reasons listed above Mr. [redacted]’s request for an exchange of the motorcycle, or replacement of his fenders and gas tank is denied. Thank you for allowing me to explain our position on this matter. Sincerely,  [redacted]Consumer Affairs  3016427