Harley-Davidson Motor Company, Inc.

Thank you for your response.  The letter that we provided in our previous message is our final position in this matter.

Thank you for the inquiry.  I have investigated Mr. [redacted]'s situation and the dealership, [redacted] Harley-Davidson, found evidence that the saddlebag had been removed. Therefore, the condition could not be covered under the Limited Warranty.  In the interest of customer satisfaction,...

Tom at [redacted] Harley-Davidson agreed to pay Mr. [redacted]'s deductible.  Mr. [redacted] declined the offer.  If Mr. [redacted] changes his mind and wants to claim this with his insurance, please have him contact Tom at the dealership.

Thank you for notifying me of regarding Mr. [redacted]’s concern regarding Revdex.com’s number [redacted]. As I explained in my responses dated June 28, 2017 and July 3, 2017 his concern is not related to a Limited Warranty situation. Therefore we reiterate out position. Thank you for allowing me to explain our position on this matter. Sincerely,  [redacted]Consumer Affairs  3054533

Thank you for your inquiry.  After review of the file, it appears that the supplier that manufacturers the frame for Mr. [redacted]'s motorcycle made a mistake when they built the frame.  When Mr. [redacted]'s dealership notified our Technical Service Staff of the situation, the supplier was...

immediately contacted.  The supplier, along with our Engineering Department, worked as diligently as they could to identify and ultimately resolve the situation.  We understand the issue was corrected and the replacement frame was shipped on September 3.  We apologize to Mr. [redacted] for the situation.

so basically corporate office for Harley doesn't care how people are treated at the dealership. if corporate doesn't care why would the individual Harley shop care? I need president of Harley or owner or whatever it is to call me [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for notifying me of Mr. [redacted]'s rejection. We reiterate our position on this matter.  Sincerely, Ann [redacted]Consumer AffairsHarley-Davidson Motor Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Carol, What I'm getting out of  this whole conversation is: It is Harley-Davidsons policy that, it is ok for a 5 month old new Harley Davidson to rust and that Harley-Davidson has no desire for its product to look good and maintain a Shining example to the riding Public. Is that Correct? I just want to be clear on your position before I escalate this matter. Maybe you'll see my wife and I in the news at [redacted] this August.
Regards,
[redacted]

Thank you for your inquiry.  We are unable to extend the warranty on Mr. [redacted]'s motorcyle.  We suggest that if he has an issue with the repair of his motorcycle, he contacts [redacted] Harley-Davidson directly.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 thank you ,harley davidson,and dodge city harley davidson this complaint has been resolved. have a appointment july 3 rd to have new primary cover replaced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Dear Harley Davidson, [redacted] Harley Davidson did repair my motorcycle at the time. I just want to remind you that I have had issues with my vehicle from the first week. I have called in to talk to customer service I am was brushed off. The value to my vehicle has been compromised. I just want to remind you that I just received the bike from repair and its to soon to say that there will be no more issues. 
Regards,
[redacted]

Thank you for the response.  We recommend the part, along with the online receipt verifying the purchase, be taken to an Authorized Harley-Davidson Dealership.  The Dealership will determine if the condition is warrantable.  Thank you.

Thank you for your message. Please provide the Vehicle Identification Number for the motorcycle.

Thank you for the response.  I will ask our Customer Service Staff to call Mr. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I still feel H-D Motor Company needs to make this situation right. So far this is the only communication that I have received from them.  Stand up and show that you care about your riders, product and your name. Show that you DO have Customer Service. A simple "sorry" does not justify for spending $1100.00/month on bikes and not able to ride them for 3 months because of an internal communication error at Harley Davidson Motor Company. Please tell me that you will attempt to make this right......
Regards,
[redacted]

Thank you for notifying me of Mr. [redacted]’s concerns
regarding Revdex.com number [redacted].
 
Mr.
[redacted]’s motorcycle was inspected by a Harley-Davidson Remote Technical Lead
on December 18, 2016 and February 21, 2017 at Hot Metal Harley-Davidson. It was
determined that his 2014 Street Glide Special Vehicle Identification Number
[redacted] is operating as designed and is a proper representation of a
Harley-Davidson motorcycle.
 
For this
reason Mr. [redacted]’s request for assistance to trade his motorcycle for a new
model is denied.
 
Thank
you for allowing me to explain our position in this matter.
 
Sincerely,
 
 
[redacted]
Consumer Affairs
 
2678008

Thank
you for notifying me of regarding Mr. [redacted]’s concern regarding Revdex.com’s
number [redacted].
 
I have investigated this concern
and found that the Limited Factory Warranty on Mr. [redacted]’s 2009 FLHTCU,
Vehicle Identification Number 1[redacted] expired on April 1,...

2011. Since Mr. [redacted] does not have an Extended
Service Plan it is his responsibility to pay for the repair of his motorcycle.
 
Thank you for allowing me to explain our
position on this matter.
 
Sincerely,
 
 
[redacted]
Consumer
Affairs
 
3036471

Revdex.com:
Thank you for your time with this.  I have reviewed the response made by the business in reference to complaint ID [redacted].  Harley Davidson has made no effort to resolve the complaint.  Their new policy is in direct conflict with their brand.  We want our entire communication with them to be posted on your site, and to leave it open as an unresolved complaint.  This should also impact their Revdex.com Rating.  ·      “…Sometimes it’s worth paying attention to a comment, even if only one person makes it.  People will tell you the truth.  If they’ve filled out a 49-question survey, and taken the time to show up at a focus group, they really want to tell you how they feel.”  ·      In our case, we called and emailed cus[redacted]er service, asked to speak to a cus[redacted]er service supervisor, asked to speak to a cus[redacted]er service manager, searched for the address of the corporate office and the name of the CEO, overnighted a letter to the CEO, and called and emailed the CEO…  We asked Harley Davidson to consider the lifetime value of cus[redacted]ers that purchase multiple motorcycles, an endless supply of parts and accessories, and recruits others that do the same. We really wanted to tell a company that we have believed in, invested in and promoted to others how we feel and hoped they would care enough to give us an understanding response.
Regards,
[redacted]

Thank you for your message.  As this motorcycle was purchased used, and the Limited Warranty expired years ago, we recommend Mr. [redacted] continues to work with his authorized dealership on proper diagnosis of his concern.  The exhaust he references does not sound like they are recommended by...

Harley-Davidson Motor Company.Thank you for allowing me to explain our position in this matter.

Thank you for notifying me of Mr. [redacted]'s concern's regarding Revdex.com number [redacted].We have reached out to our independently owned dealership in Guam and will provide an update when more information is available.Sincerely, Ann [redacted]Consumer Affairs

I was not charged $48  to install a detachable backrest on my motorcycle, I was charged $48 to flip the right shock the right way that should have came from the factory when it was built. I purchased the backrest through Harley Davidson so its not an aftermarket part. Harley Davidson is not getting it through there thick corporate heads, that no modification should have been necessary if they at the factory installed the shock the right way and not cause interference of putting on the backrest .Why would Harley Davidson send a service bulletin out if there was no concern. There should have been no concern on my part but just attach the backrest. There would be no problem with the placement of the shock if there was no design use for the shock for using it with the 4 point docking station, but as soon as you as a  customer buys a part like a backrest and spend more money it is a design flaw on Harley Davidson behalf.