Harley-Davidson Motor Company, Inc.

Review: I purchased a 2014 Street Glide my sister and I. After getting both bikes home we received an email a couple of days later stating the bikes have a recall and is unsafe to drive. We have not driven the bikes at all and when contacting the dealership I purchased the bikes from ([redacted] Harley Davidson) and Harley Davidson Customer Relations I have been getting nothing but the run around. I inquired about any compensation on the payments or me returning the bike back and no one would give me a clear answer. I have filed a complaint with Harley Davidson and Lemon Law with governor office. I am not pleased about paying for bikes I can't ride and that is listed as unsafe to drive.Desired Settlement: I want it repaired and credit on payments due to not being able to drive my new purchase. A compensation needs to be made for the situation.

Business

Response:

FALSE ADVERTISING ON WEBSITE:

I purchased a part on the HD website in which I thought had "Harley Davidson" engraved on the part. When the part was installed by a authorized HD mechanic, I later discovered the part was NOT the same as I ordered on the website. We verified that the part number did in fact match what was on the website and for my specific year, make and model bike. I immediately contacted HD headquarters and was politely told "so sad, too bad".

This is a blatant act of false advetising. If I had wanted a plain piece of chrome I would've ordered an aftermarket for half the price. I expected HD to act with a higher level of standards and professionalism.

Review: Here is my initial review written to the owner of Harley Davidson of El Cajon, CA. His response to me was to ask me to simply remove my review (to not make his business look bad) because he didn't agree with it.

I have since taken my bike to get repaired by a third party. This is my one and only request to receive a refund for the services I have had to pay out of pocket for. The next step will be filing litigation against Harley Davidson.

________________________________________________________________________________...⇄ />
REASON FOR POOR REVIEW - SERVICE DEPARTMENT

For starters, I am rarely one to write reviews. As long as I get taken care of, regardless of how nice the staff is.. I'm usually happy. I can tell you, El Cajon Harley's Service department customer service was nothing short of disgusting.

I bought a 2015 Harley Street Glide Special for about 29k about 6 months ago. Recently, I had the transmission fail. I didn't think of it as a huge deal, because my Harley is still covered under the factory warranty because its a NEW bike... right? Nope.. wrong. At least according to this service department.

I had my 10k service done at an outside mechanic (Note: as long as all factory parts are used, and there is proof of service, the dealer is still required to honor the factory warranty under federal law [Magnusson-Moss Act]). Approximately 5 days after that 10k service was completed, I did a 800 mile round trip ride to Las Vegas, NV. I'm a stickler about making sure my bike is road ready, so I checked my fluids prior to departing for the trip, half way through, and when I got home.

Once I got home from this trip, the bike sat for a couple weeks (no big deal), and the next time I took it out, I was getting a false neutral in 6th gear (precursor to the transmission getting ready to blow). Sure enough, a couple more miles down the road the entire transmission blew.

I brought it into El Cajon Harley. They had my bike taken apart within about an hour, and told me that my bike couldn't be paid for under the factory warranty because there was "no transmission fluid". I tell them they are wrong, they tell me I'm wrong. Of course, they still refused to honor the warranty (or even attempted to apply for it). They told me it would be about $2,100 out of pocket for parts and labor... on my BRAND new bike.

I fight with the dealership for about a month before I finally give in and come over to pick up my motorcycle to give my money to someone that isn't a Harley dealership. When I show up to pick up my bike, it is still in pieces, and the mechanics had thrown all the nuts, bolts, gear cluster, clutch, and various other pieces into about 3 cardboard boxes.... and even left TRASH in the boxes. Yes, TRASH. Absolutely ZERO respect for my bike, or me as a customer. I can tell you, I was furious.

After further inspection of the parts, I pulled the gear cluster out of the box (since it was just thrown in there). Notice all the transmission parts are completely doused in this transmission oil that the mechanics said was non-existent (weird). I was able to easily manually turn and operate the gear cluster. The only thing that needed to be replaced on the transmission was the shift fork, which was the ultimate cause of the transmission failure because of the metal shavings circulated throughout the transmission case. That, is a manufacturer defect, not a result of NO OIL in the transmission case.

Long story short. I am downright furious at the disgusting level of service, and complete disrespect of my near $30,000 purchase I made from Harley Davidson. If you can, at all costs, stay away from this dealership.Desired Settlement: I would like a full refund for my motorcycle repair as covered under the Factory Warranty, additionally a refund of the $241 paid to disassemble my motorcycle.

Business

Response:

Thank you for your message. In an effort to fully understand the concern, we would like to have one of our Regional Technical Leads inspect and test ride (if deemed appropriate) your motorcycle at a Harley-Davidson Dealership. Please call me at ###-###-#### to arrange for the inspection.

Review: I purchased a headlight from Harley Davidson's online store. Part no. [redacted] Here is the link to verify my concern http://www.harley-davidson.com/store/dual-bulb-halogen-headlamp-kit-pa-11-[redac...⇄ />
In the description, it says that it comes with aluminum housing and mounting hardware. Neither came with this product. After notifying Harley of this, they said no housing comes with it yet they continue to advertise it. They offered me a $25 gift card, which I declined. I told them that they are in violation of the truth in advertising laws, which say that you cannot advertise something that is misleading. I purchased this product on the premise that it came with the described housing. I requested the housing that they advertise and that they change their online description. They told me they will do neither. They have sold, I'm sure, many of these to unsuspecting customers. Other headlights sold by them have the same misleading description.Desired Settlement: I would like their online description corrected to more accurately describe what comes with this product and I would like the aluminum housing that Harley Davidson advertises with this headlight, or the cash equivalent to purchase what they will not provide, which is approx. $75.00

Business

Response:

Review: I purchased a new 2013 Street Glide, also have spend over five thousand dollars on accessories and another two thousand dollars on apparel in the last 24 months. I have visited the Dealership several times with a concern of oil coming out of my air cleaner. The last event I went to was an overall 600 mile trip. While on that trip my friends that was riding behind me were getting oil all over there bikes. I had a new rally shirt on that had oil all over it including my pants. I only have 6267 mile on my motercycle and I had to have piston rings, tappets, cam bearings, spark plugs and a complete engine gasket set installed in my motorcycle. I received a case #[redacted] from Harley Davidson and I was declined any additional help with the repair. HD paid for parts $220.65 and I pay $1170.65 for the labor. I also called Debbie back after she left me a message declining any assistance and I called her back twice with no response back. No call back from the factory? Motor failure with 6267 miles? Two months out of warranty? I am ashamed to wear my 65 T-shirts in my closet. I have been in the Automotive business for 30 years and currently a Fixed Operation Directer and I can not believe the customer support of Harley Davidson. I am researching the options of an class action law suite. Just to be clear I am upset with Harley Davidson, not the dealership. The local dealer treats me fair and with resect. I enjoy the visits to the dealership in [redacted].

[redacted]Desired Settlement: I would like for HD to cover the repair cost at 100% under warranty. Also would like to see a better process in the customer care department concerning follow and call backs.

Business

Response:

Thank you for your inquiry. Our records indicate that the Limited Warranty on Mr. [redacted]'s motorcycle expired on April 20, 2015. In the interest of customer satisfaction, we offered to assist with a portion of the cost of the repair. Since the Limited Warranty has expired, we cannot assist with the complete cost of the repair that was required. Thank you for allowing me to explain our position in this matter.

Business

Response:

We are disappointed that Mr. [redacted] is not satisfied with our goodwill gesture.

Consumer

Response:

Review: There have been 3 recalls in as many months for Factory Safety "NO RIDE ISSUES" I fear for my own safety and that of my [redacted]Desired Settlement: EITHER A REFUND OR REPLACEMENT OF MY 2104 HARLEY STREET GLIDE SPECIAL

Business

Response:

Thank you for your correspondence. Our records reflect that the motorcycle is affected by two recalls. Neither of the recalls is impacted by a "do not ride" as indicated by Ms. [redacted]. Our records reflect that one of the recalls was completed in July. The second recall was just announced and we encourage her to make an appointment at a dealership to have it completed.

We will not refund or replace the motorcycle.

Consumer

Response:

Review: A couple years ago I financed the motorcycle of my dreams. A beutiful 05 HD Road King.This bike was well priced my salesman and dealership I purchased from are incredible so this shouldnt effect them. So in the almost 2 years I've owned the bike I've traveled all over the country as I'm a contractor. I've only been able to ride the bike for 7 months as it was in Texas and I bought an 012 softail slim to trailer around with me. I've since sold the 012 to help fund my business because that one was a cash deal not financed. In the last 5 months my Road King has been in service 3times! All for different reasons. Absolutely unnacceptable! I've been calling and trying to get this resolved and hope Hd will make this right. The bike is now at a shop in Janesville Wisconsin and I have told HD under no circumstances will I accept the bike back. I expect them to stand behind their rep and brand and make this right. I paid a lot of money for this shiny dream bike that is a lemon! I've also told Hd that if the situation isn't resolved quickly I will contact my attorney. Any help you can give me would be appreciated.

Sincerely,

A very disatisfied overly loyal HD customer.

Ps. I have a [redacted]. Please don't make me go buy an [redacted].Desired Settlement: I would like you to come to a way to make me remain a loyal customer so that I can ride every day as I deserve to without incident.

Business

Response:

Thank you for contacting us regarding Mr. [redacted] complaint [redacted].

Review: Dear All ,

I have a nightrod special 2007 VRSCDX VIN [redacted], with 39.534 kms and last Wednesday (19/08/2015) when I arrive to my home the bike began working only in one cylinder and the engine couldn’t keep the idling speed and also felt an engine’s hi temperature.

Immediately I stop the bike and send her to HD [redacted] on 25/08/2015 , the HD mechanic first try to start the engine, what it was difficult, but after the engine ran it was audible a loud noise inside the engine! After removing the Rear Spark Plug Coil it was possible to see oil inside of the Spark Plug Hole and also a crack!

I have purchased this bike used with 4.000 kms on October 2013 and has done all the services in our dealership, as you can see in the bike’s historic (please see the attached pdf files). Last service on March 3rd 2015 with 33.360 kms.

Before this VRSCDX, I had two more Harleys ([redacted] and [redacted]) and I´m interested in purchase more and stay with Harley-Davidson .

I owned HD´s since 2006 and until now I don´t have any complains about the bikes our the local dealership in [redacted] and never expected that something like this would happen with an Harley-Davidson engine!

In attached pdf you will find the bike historic and some photos of the rear cylinder .

I´m writing in order to request your help and support with this problem .

In cc in this email is the service manager from local dealer HD [redacted] .

Hope to hear good news from you soon .

Best Regards

[redacted]Desired Settlement: I want an answer from HD Headquarters to help me solve my problem , it pass 3 weeks and I don´t have any answer from HD [redacted]

Business

Response:

I received a response back from our [redacted] for that market and he said that since this motorcycle is over six years past the expiration of the warranty, we would not be able to provide any assistance with the repair.

Business

Response:

Thank you for your inquiry. I have sent a message to our contact at Harley-Davidson [redacted] and asked them to provide us a status to this situation. I will follow up with you once I receive a response from that office. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and wait for your contact .

Regards,

Review: I purchased a 2015 CVO Street Glide from an authorized dealer in Kewanee IL. Part of the motorcycles features, selling points was having Sirius XM, traffic, and weather. Being a Sirius XM consumer on two automobiles this was an important feature that I was charged and paid for on the motorcycle. During the initial ride I noticed constant drop out, and poor buffering in areas that normally are fine two of my automobiles, so I immediately called the dealer service department. I was told Harley was aware of the issue, and to contact them. I have on several occasions contacted their customer service department since July 21,2015. I have been told engineering is aware of the problem, it is now October,25 2015 and as of October 21,2015 the only decent response I have is "I have no new information to share" I have been given no timeline for corrective action, we are testing the solution and expecting it to be ready by. This is extremely frustrating when you spend $36,000.00 on a motorcycle and no one tells you, "you might have Sirius xm issues as we are having problems".Desired Settlement: I want this feature properly fixed and to know when the fix will be released as I paid for this and was never made aware of any ongoing issues that were be addressed by engineering.

Business

Response:

Thank you for informing me of [redacted]’s concern Revdex.com number

[redacted]. I

have investigated this file and found that Mr. [redacted] contacted our Customer

Service Department on July 21, 2015 regarding the Sirius XM radio reception on his

2015 FLHXSE, Vehicle Identification Number 1HD1PXN10FB964488. Mr. [redacted]’s concerns

were recorded under reference number 2532588. Mr.

[redacted]’s motorcycle has been inspected at Reiman’s Harley-Davidson, an

authorized dealership and it is has been determined his XM radio is operating

as designed and is a proper representation of the product. Thank you for contacting me on this matter.Sincerely,Ann [redacted]Consumer Affairs

Consumer

Response:

As designed? There is an obvious design requirement flaw then. Not one of my vehicles has this poor of reception or that short of a buffer in it. Every bridge that I pass under with the motorcycle the Sirius is interrupted. Put the motorcycle in the exact same place, drive the exact same route as the my 2010 Ford F150, 2016 Ford Explorer, or my sons 2002 Toyota Tacoma that has had Sirius added to it and the motorcycle drops out constantly where the vehicles do not. I called my dealer right after the bike was purchased to ask about the poor reception and lack of buffer and I was told to contact your customer service department. I was told engineering was aware of the issue and addressing it. All I want to know is what the time line is for this issue is to be resolved and to get it resolved since I paid for it.Thank You.

Business

Response:

Thank you for allowing us to respond. We reiterate our position on this matter. Ann [redacted]

Consumer

Response:

Review: First off I want to say that I love my Harley Davidson ever since I switched over from sportbikes you guys make one hell of a motorcycle but i'm not very impressed with how I have been treated with 2 of your dealorships. Today I had an issue at the following Harley Davidson in [redacted]

I got an email that said if I spend 100 bucks I would get a 20 dollar gift card for the dealership so that brought me into the dealership I should have know better because had issue last time I went here but I went anyways. So I meet by the sales person and they were excited to tell me about the spend 100 deal and get 20 gift card for fathers day deal they were going and I was like that what I came in for. I found a helmet and some Harley stuff for my garage and went to pay for it and than I was told it didn't count towards the deal because the helmet I choose was on sale so I was okay with that so I picked out some more metal signs to equal the 100 dollars so than I ask the sales person if I still get my military discount that they offer and they said yes but they had to get manager to put the code into the computer to get the discount after waiting for about 15 minutes the manager shows and says I don't get my discount and I have always gotten a military discount at Harley every since I have been going so I got frustrated and just left without getting anything because it was just becoming to much of a hazzle and I was holding up the line of people waiting because manager took forever I just feel like they were looking for every reason not to offer the offer they were advertising.

2nd this was a pretty big deal but I let it go but now i'm going to bring it up. this happened at [redacted] Harley Davidson. I have actually had 2 issues with this place.

[redacted] Harley

I bought a 2014 street glide and went into this dealership to buy bunch of licensed Harley stuff to put on my bike I spend about 800 dollars that day. one of the pieces I bought was defective it was willie g gas cap cover and the bracket broke and went to try get new bracket they refused to give me new one and made me pay this was a licened Harley Davidson part and I thought it was pretty absurd but whatever.

around may/june 2014 time frame when the new road glide models came in I was working out a deal trading my 2014 streetglide in for the road glide I went thru the deal and bought the bike and when I got home the bike had scratch on the front fender I went back the next day to confront them about it and they said the bike was perfect when It left the dealership my wife was pretty upset about the whole thing and wanted me to get my streetglide back and give the 2015 roadglide back to them. they told me I had to pay 220 dollars to get my bike back due to them getting the bike ready to resell it. I was pretty upset but was desperate to get my bike back so I paid the 220 with a check that I can provide proof with my chase bank statement. when went to get my bike was really dirty and dusty and could tell they didn't do anything to the bike and I was trying to get my money back and they refused so I left.

I think all of this could have been avoided and I probably should be driving around in a road glide as well due to some of the works at the Harley Davidson dealerships.

I don't think it is right that these people who represent Harley Davidson so this to people and to people like myself you guys say you support the military but I don't feel the support if its issue to get the little discount that barely covers the tax you know. I just think its absurd and these people need to be weeded out of the Harley Davidson trademark.

I really don't have time to do this complaint due to fact I work 80 hours week with US Navy, I've just had enough and I want someone to hear about it.Desired Settlement: at a minimum I think I should get a refund for the 220 I was robbed out of my [redacted] Harley Davidson or at least get somekind of gift card or something for Harley. and the $20 bracket for my gas cap I had to pay for.

I also think you should give me my 20 gift card [redacted] Harley promised with there deal.

but it is whatever I don't know how far this is going to go hopefully the customer service at corporate office is better than the local dealorships here in [redacted].

Thanks for your time hopefully someone reads this is anyone cares they can call me [redacted]

Business

Response:

July 2, 2015

Thank you for notifying me of Mr. [redacted]’ concerns regarding

Revdex.com number [redacted].

Mr. [redacted]’ complaint is related to his experiences with two

separately independently owned and operated

authorized Harley-Davidson dealerships.

Since

the concern is not related to a Limited Warranty situation, this issue needs to

be addressed with the independently owned & operated dealerships located in

[redacted] and [redacted].

Sincerely,

Ann S[redacted]

Consumer Affairs

Consumer

Response:

so basically corporate office for Harley doesn't care how people are treated at the dealership. if corporate doesn't care why would the individual Harley shop care? I need president of Harley or owner or whatever it is to call me [redacted]

Review: Motorcycle severely over heated and backfires & stalls & pings. Continues to overheat.

Customer service advises to keep riding/moving.

Bike overheats in traffic, at lights.

Clutch Recall

Radio Issues & wind vent defective, needs replacedDesired Settlement: Buyback or exchange for new bike.

Business

Response:

Thank you for the inquiry. As we have explained to Mr. [redacted], his motorcycle is operating as designed. The engine is air-cooled and should not be idled for extended periods of time. If the motorcycle is idled for extended periods of time, Mr. [redacted] should expect erratic idling and runability until the motor cools down to a normal operating temperature. The diagnostic tests that we asked [redacted] Harley-Davidson concluded that the motorcycle is a proper representation.

Business

Response:

Thank you for the reply. We reiterate our position as previously communicated to Mr. [redacted].

Consumer

Response:

2nd recall just arrived. Plus the engine burnt up or severely overheated. The vent broke. The ele

Review: I purchased a 2012 Harley Davidson Iron 883 with 565 miles around April 2014 with no damages or problems. Recently within the last two weeks, the engine and battery light has been popping up on the dashboard. It wasn't until yesterday that I took it to work, notice the lights again and decide to do a google search on this problem. There has been an numerous of complaints with 2012 Harley Davidson's voltage regulator. I understand that Harley Davidson gave customers an opportunity to take it to the shop to replace the regulator free of charge but this recall has now ended. On my way back home on August 22nd, my motorcycle lost power in the middle of driving on a heavily traffic area. Luckily, I was not harmed when this happen. I had to call a tow truck to deliver the bike to my home. Harley Davidson cannot sell unreliable parts to consumer and except the consumer to fix their problem. This is a major safety concern and should be appropriately handled to provide consumers with reliable products.Desired Settlement: Tow motorcycle from my home to repair shop and repair the voltage regulator free of charge.

Business

Response:

Thank you for the inquiry. Please provide the Vehicle Identification Number (VIN) for the subject motorcycle in order for us to research any outstanding Recalls.

Business

Response:

Thank you for the response. The Product Program that was available for a specific amount of time was not a Safety Recall.

If an Extended Service Contract was purchased for this motorcycle, we encourage you to contact them for coverage for the component as well as the towing.

Consumer

Response:

Review: purchased this motorcycle from dodge city ks. harley davidson to find out it has scratchs on primary cover contact

dealer nothing has been done ,but to set up time with harley davidson rep. , but kown one knows when sometime

in june . this is after I purchased two months ago. ithink someone dragging there feet on this mater.would like phone

call @###-###-#### or e-mail sent to [redacted] to find out what will done,if anythingDesired Settlement: hope dodge city ks. harley davidson or harley davidson mfg. or both takes care of this

Business

Response:

Thank you for your inquiry from Mr. [redacted]. Please provide the Vehicle Identification Number for the motorcycle in order for me to research his concern.

Thank you.

Business

Response:

We are sorry Mr. [redacted] is not satisfied with our response. We do not have Field Service Representatives located in the Field. This is a situation that Mr. [redacted] needs to resolve directly with the dealership that he purchased the motorcycle from.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Dear Revdex.com, I recently damaged my wheels on February 6th, 2015 on my Harley Davidson motorcycle,on which I am still making payments. I've ordered all of the damaged parts thru Harley Davidson in Allen Texas. All parts were available, except for the rear wheel which they said is back ordered and will be available from the vendor 27th of February 2015. I waited until the 27h of February, only to find that the rear wheel is pushed back further until April 10th, 2015 and Harley Davidson cannot say for sure that it will come off back order on that day. Meaning they can push the date back even further, leaving me wondering when will I get my wheel? Harley Davidson is still producing this bike with the same wheel. And I was told by their customer service, that they will not pull the wheel from their assembly plant. I am still paying on this bike and Harley Davidson said they cannot locate the wheel anywhere else. They are having a vendor issue. I feel this is a disservice to the consumer when Harley Davidson has the wheel at their assembly plant and would not pull it to take care of a customer that has already purchased the bike, verses one sitting or not assemble at the plant. Which clearly shows they have the wheel at their plant. Why should the consumer be concerned about the vendor which Harley Davidson has chosen to make the wheel? This is clearly their problem, as a consumer Harley Davidson should supply me the wheel from their plant. In light of all this, the consumer is being unfairly represented in this matter. Meaning, once the product is sold, the consumer has the burden to deal with the inconvenience of this company's refusal to get the parts in a expedited manner. Further more, to tell the consumer that they are not sure, if the date is accurate for receiving this part.Desired Settlement: In the end, I want Harley Davidson, to give me an available wheel, and not keep me waiting for the vendor, which is clearly again, their problem. I was unable to e-mail Harley or speak to anybody beyond the customer service representative.([redacted] at customer service###-###-####) She will have the case number which I don't know.

Business

Response:

Thank you for your inquiry regarding Mr. [redacted]. I believe Mr. [redacted] situation has been resolved. According to [redacted] at Harley-Davidson of [redacted], Mr. [redacted] wheel was replaced on March 20 and he also picked up his motorcycle that day.

If this information is not correct, please contact me. Thank you again for your inquiry.

Review: I purchased a 2012 Harley Davidson motorcycle that has a 2 year warranty. I took said motorcycle to have checked for separation in corner of saddlebag and was told it is normal wear where there is no sign of normal wear just separation in corner they will not cover and I do not know how else to get them to repair or replace.Desired Settlement: Would like the saddlebag repaired or replaced due to manufactures defect.

Business

Response:

March 5, 2014

Thank you for notifying me of Mr. [redacted]’s complaint, (Revdex.com

number [redacted]).

I have investigated this file and found that we were

contacted on September 25, 2013 regarding Mr. [redacted]’s left saddlebag.

Photographs of the left saddlebag were submitted by Harley-Davidson of [redacted]

for review. Our Technical Service staff determined the leather saddlebag

meets the cosmetic guidelines of Harley-Davidson.

Mr.

[redacted] contacted us on January 30, 2014. At his request the photos were

revisited by our Warranty Department who agreed that the bags are showing

normal wear and the bag is a proper representation of the product.

Further investigation of other examples of

the saddlebag revealed that Mr. [redacted]’s saddlebag is a proper representation of

the product, the bag shows no defect. Therefore, we are unable to replace Mr.

[redacted]’s saddlebag.

Thank you for contacting me on this matter.

Sincerely,

Consumer

Response:

Review: Purchased a 2016 harley fatboy s for approximately 21k dollars after close to 980 miles engine began ticking loud enough for my wife to hear in her car next to me. Took to the nearest dealer close to me mechanic agreed it was loud and contacted the "factory" [redacted] at factory said it was common and have customer take bike. Contacted customer service that the noise is intolerable and was told "It is a proper representation of product" and even though it its a loud new noise that severely deters me from use of the product that they will not fix it under warranty but that I may purchase parts that may or may not help at my cost. I have had multiple problems with the motorcycle that I have overlooked , oil leaks, clutch reservoir cover came loose going down the road pouring brake fluid down the left side of bike, and now excessive noise.Desired Settlement: I love the motorcycle or I would not of bought that one, I would like it to be repaired under the warranty that was included in the price of the motorcycle, or exchanged for one that does not tick going down the road, or harley can buy the motorcycle back including the cost of the trade in.

Business

Response:

Thank you for informing me of [redacted]’s concern Revdex.com number

[redacted].

I

have investigated this file and found that Mr. [redacted] contacted our Customer

Service Department on April 27, 2016 regarding his 2016 FLSTFBS, Vehicle

Identification Number [redacted]. Mr. [redacted]’s concerns were recorded

under reference number 2742552.

Mr.

[redacted]’s motorcycle has been inspected and ridden at C&A Harley-Davidson, an

authorized dealership and it is has been determined his motorcycle is a proper

representation of the product.

Thank you for contacting me on this matter.

Sincerely,

Consumer Affairs

Consumer

Response:

Review: I traded in a 2014 breakout in black for a 2015 cvo street glide in black January 2015, bike has soft clear coat issues I have all documentation from day 1 to prove this. They tried to buff out scratches they were not able to, they said to wait a couple months until the clear hardend I went along with the steps I took the Bike back a couple months later to the dealer tried to buff again they were still not able to fix the problem. So the 3rd try was done by a body shop still no better, you can literally touch the paint with your hands and it will scratch, the entire bike is full of scratches the bike looks horrible. I have called Harley for months now and they keep passing the problem to another department. They are not fixing the problem for me harley Davison is a horrible company to work with I strongly urge people to do your research before buying anything from them.Desired Settlement: They need to buy the bike back if they can't fix it

Business

Response:

Thank you for your inquiry regarding Mr. [redacted]. I investigated our records regarding the paint on Mr. [redacted]' motorcycle and found that it meets the documented Cosmetic Guidelines. Although Mr. [redacted] may disagree with our Cosmetic Guidelines, this is our final decision in this matter.

Review: I purchased my first motorcycle, a new 2007 Dyno Wideglide, from the Harley Davidson dealer in [redacted], LA, on June 23, 2007. I have had multiple issues, details noted below, with the rear wheel and sprocket/pulley assembly.

On May 5, 2008, I was driving my bike on Interstate-55, and the bike lost power. I was able to pull over onto the shoulder of the raised Interstate bridge I was driving on and noticed the belt had come off the sprocket on the rear wheel. I also saw that all the sprocket bolts were broken. I called the dealership to get them to come pick me up and bring the bike in for repair as that was a part of my purchase, however, the dealership told me that they had no trucks available to come get my bike. My father picked the bike and I up, and we brought it to the [redacted] dealership. The bike had 7711 miles on it.

The [redacted] dealership called me to pick up the bike on May 23, 2008. Some of the repair was handled under the existing bike warranty, but I paid a total of $291.38 out of pocket because the rear tire needed replacement anyway. They repaired/replaced the rear sprocket, rear wheel, pulley, and swing arm.

I continued to drive the bike as it was my main source of transportation to and from work. On 7/30/08, I was pulling out of my driveway to go to work, and the rear tire locked up, stopping the bike. Upon inspection, I noticed the rear pulley bolts were pulling out/loose and pinching against the swingarm. I brought the bike back to the [redacted] dealership. They pulled the rear wheel and removed the pulley bolts, applied Loc-tite and retorqued the bolts. This took about an hour. They noted on the invoice that the new rear wheel and pulley had been installed 1343 miles before and did not charge me for the work.

The next time I had an issue was 12/18/09, at 15119 miles. I had been keeping an eye on the rear sprocket and pulley, and noticed the bolts backing out yet again. I brought the bike back in to the [redacted] dealership. They kept the bike from 12/18/09 to 1/16/10. The invoice notes that they contacted “Tech Service” on 1/5, who advised [redacted] to check that the bolts were not bottoming out before full torque was reached. [redacted] verified that the bolts were not bottoming out, removed the rear wheel, extracted 3 broken pulley bolts, and installed a new pulley. After contacting “Extended Service” who advised that sprocket bolts were not covered under standard ESP, they charged me $477.42 for the repair.

I acquired a car for commuting, and parked the bike in our storage building after this event. I recently pulled the bike out to ride it again, and again saw that the pulley bolts are backing out. I went to the [redacted] dealership without the bike to see if I could get a satisfactory explanation of why it was breaking over and over again. They offered me no explanation. Initially, I could not find my invoices, and asked them to print them out for me. They only had a record of my first visit in May 2008, which sounds like they “lost” paperwork that could make them liable. I found my paperwork and decided to write to Harley. I mailed a letter to them with all of the above information and a request for help the week of May 2, 2014. I did not hear back from them, so I am filing this complaint.Desired Settlement: I would like Harley Davidson to provide first an explanation of what is wrong with my bike, an apology for the risks I’ve incurred driving it, and a permanent fix, which they will pay for.

Business

Response:

Thank you for your inquiry. In response to Mr. [redacted]'s letter, our records indicate that he was contacted by our Customer Service Department on May 21. [redacted], the Customer Service Representative advised him that since the motorcycle was in storage for several years, it was impossible to speculate the cause of the loose bolts. He was advised to make an appointment at a Harley-Davidson Dealership to have his motorcycle inspected. Due to the time that has passed since the repair was completed, we cannot offer any financial assistance with the repair that was required.

Review: I have had an ongoing issue with the charging system on my 2012 softail deluxe with about 3000 dollars in upgrades. I first had an issue on july 7 2014. I was on a long trip to [redacted] and my brother and I were getting ready for the second leg of our trip to [redacted] and my bike would not start. Luckily my brother had a set of jumper cables and was able to get the battery charged enough to get it started and take it to smokey mountain harley davidson in pigeon forge [redacted]. This was kind of a big inconveinence because one of the reasons we had rode the bikes was so we could ride through the tail of the dragon which is a big destination for bike riders and we had to get to [redacted] to get our fishing license that day because we had a stripper charter set up for the next day. When we got to smokey mountain harley davidson I specifically asked them to check the charging system on my bike. after a few hours they told me everything checked out good on the bike and that there was nothing wrong with the charging system. I told them to go ahead and just throw a battery in it at my expense $160.00 because I wanted to be cautious since I was on a long trip. The rest of that year everything was fine. At the beginning of the riding season of 2015 (about middle of march) when my brother and I first got our bikes out we were headed to [redacted] harley davidson to pick up some spark plugs for my brothers bike and the battery light came on about 10 minutes before we got to the dealer. I was able to make it to the dealer and told them what had happened and they told me that they could look at it and get it done in 2 weeks. It was still under my esp warranty at this time. The 2 weeks comes and goes so I call [redacted] harley davidson and ask them the status on my bike. They tell me that they haven't looked at it yet but I was next in line to get looked at. Another week goes by and I haven't heard from them so I call them again. They proceed to tell me that it still has not been looked at. I'm pretty frustrated and this point and nicely give them a piece of my mind. I just tell them to please get it fixed. After about almost a month in the shop they call me and tell me that they had to replace the voltage regulator and the stator. I get my bike back and everything seems to be fine. Not very long after that on my way to work the battery light comes on again. At the time I was getting ready to go down to [redacted] with my girlfriend and my brother and sister in law and my brother and I were going to ride the bikes while our significant others drove behind us. I was do for tires and brakes so I was going to get that done when I took it in for the battery light. I check in with my bike to [redacted] and specifically tell them that I have a trip coming up and that I needed the bike in a timely manner. I also tell them that I want brakes on the front and back and also 2 tires. It takes them 3 weeks to get the bike back to me and they tell me they couldn't find anything wrong with the charging system and to top it all off they didn't do the front brakes like I had asked. the tires and rear brakes were done but not the front. Its a week before i'm getting ready to go on a long bike trip so there's nothing I can do. I put as many miles as I could on the bike before the trip to make sure everything was kosher with the bike. The trip comes and goes and everything seems ok. I was on my way to work on sept. 16 2015 and 10 min away from work the battery light comes on. I was not able to make it to my destination this time the bike lost power and shut down. I was 3 hrs late to work because I had to get towed which cost me 150 dollars. My extended warranty has just expired. I contacted Harley and asked them for another extended warranty because of the reliability issues and they said they could do nothing for me.Desired Settlement: I want Harley Davidson to give me another extended service warranty, because of the service issues I have had with this bike.

Business

Response:

Thank you for your inquiry. We are unable to extend the warranty on Mr. [redacted]'s motorcyle. We suggest that if he has an issue with the repair of his motorcycle, he contacts [redacted] Harley-Davidson directly. Thank you.

Consumer

Response:

They did not extend my warranty. They did not offer anything to give me peace of mind on my charging system issue I have had with my motorcycle. I talked to [redacted] Harley Davidson and Richmond harley Davidson and they both told me that they have had problems with 2012 and 2013 cruiser models voltage regulators. The least harely could have done is given me extended covarage on my charging system.

Business

Response:

We are sorry that we are unable to provide the warranty extension that Mr. [redacted] has requested.

Review: My wife and I: each had our own Harley, but we decided to trade in both of them for a Touring model (2014 Street Glide Special) that we both could ride together on long trips. We traded up (?) in Sept 2014 at [redacted] in [redacted] Black Diamond was and is exemplary.

About 4 weeks ago, I pulled the cover off our Harley and pulled it out of our attached garage to wash. While I was washing, I noticed to my Horror, that the upper stainless fork covers were rusted. The motorcycle is practically new, had barely 500 miles on the odometer, and has a full factory warranty.

I immediately contacted Harley-Davidson customer care and talked to [redacted] informed me that a Dealer Service Dept. would have to look at it, but it would still not be covered under warranty because this is considered cosmetic. Are you KIDDING? I then asked to speak to her supervisor/dept manager to which she replied, "no matter how many times you ask its not going to happen". I kept asking, and she hung up. I called Harley Headquarters in Milwaukee and explained to the operator what happened/ could I please speak to the Customer Care Manager. He transferred me to her voicemail where she kindly gave her full name. Trust me on this one.....Harley does a Fine job of making sure you cannot Email Them for Any Reason. [redacted]) (###-###-####) will not return my call or emails.

Since then, the closest dealer([redacted]) in [redacted] looked over the parts, tried to get them replaced for me, and tried to clean them. There was no success. With our trades, we paid $27,000 with a couple accessory items. That's A LOT of money for a lower middle class family with 5 children between us. Harley Davidson was always based on the Quality of product and my wife [redacted] and I have tried to stay loyal to them. Now just yesterday, I am informed that there is yet another recall on this model. This time its the Clutch Master and air bubbles.

Harley dealers each have a fund of some sort ([redacted] told me so) that if a dealer so chooses, can replace defective parts. Our selling dealership is hours away from us; very inconvenient.

What my wife and I want is Honesty, Justice, and for Harley to stand behind their product. Quality and Workmanship are a definite problem.

I will end this email by saying that: I am one Unhappy [redacted].Desired Settlement: Apology, Repair, Compensation for aggravation and time.

Business

Response:

Thank you for your inquiry. I have reviewed the phone conversation between Mr. [redacted] and [redacted]. The reason [redacted] ended the phone call is because of the vulgar language that Mr. [redacted] was using during the conversation. [redacted] was trying to explain to Mr. [redacted] that rust, corrosion, and pitting are not the result of a manufacturing defect and would not be covered by the Limited Warranty. This information is also found in the owner's manual and outlined in the Limited Warranty. We will not assist Mr. [redacted] with the costs associated with repairing his motorcycle for this condition.

Consumer

Response: