Harris Poll Online

This letter is in response to Complaint ID [redacted] from [redacted] [redacted] was missing his reward for syncing to the Shoptracker appWe looked into the issue further, and notice he had successfully synced to the appOn 7/12/we notified Mr [redacted] of his reward and sent him his incentive via emailPlease let me know if additional information is required to resolve this complaint

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory I accessed the Harris Poll Online website and was ABLE to complete my order with the birth date that was provided If they had replied to my four emails concerning this problem I wouldn't have had to contact the Revdex.com POOR customer service!!!!!!! Thank YOU, Revdex.com, for your quick handling to my problem and I appreciate it very muchRegards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did respond with an e-mail attaching the survey they wanted but apparently it did not reach them However, I am satisfied with their resolution to the problem thanks for your service in this matter Regards, [redacted]

We are actively looking into the background and details surrounding this complaint We so far are unable to find this panelist in our databases - as it appears he is not one of our panelists This appears to be a Harris Poll study, which is a division of business that has been acquired by another company in early In that case, we would not have any connection to the study or visibility into the details However, we are committed to helping to find resolution, as we understand there may be confusion with these changes, and the association of our name with this poor experience can impact our remaining brands as well Should we be unable to personally solve for this respondent's particular issue, we will at least direct to the right people who can, and pledge follow up until panelist feels satisfied Please bear with us as we engage other groups to assist in the investigation in this matter A member of our team will reach out to the panelist within business hours to discuss progress/options for resolution

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I understand what the company stated on their response in regards to the maintenance; however they never notified me they would be doing thisSo if I hadn't placed this order all my points would have been goneI have verified with [redacted] 's that the codes were good and the sum of the codes did come to $as it shouldI have my purchase as requested, I still am displeased with how the company handled this whole thing prior to Revdex.com involvement Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a $payout after speaking with someone at Harris Poll, but I did not receive any additional payout totaling $as described in the business' description My payout that I have received still stands at the initial $with somewhere around $550-still outstanding I cannot identify the exact amount because I no longer have access to my account which is my original reason for contacting the Revdex.com - my Harris Poll account was inactivated without any notification to me Regards, [redacted]

This letter is in response to Complaint ID [redacted] from [redacted] *** [redacted] expressed that she is having difficulties redeeming her HIpoints using her date of birthWe reached out to her on 5/30/17, we verified her information and gave her the date of birth we have on file On 5/Ms***, confirmed she was able to redeem using the date of birth we have given her Please let me know if additional information is required to resolve this complaint

This letter is in response to Complaint ID [redacted] from [redacted] On January 8, 2016, we e-mailed Dr [redacted] ’s missing incentives for studies [redacted] , and [redacted] Please let me know if additional information is required to resolve this complaintSincerely, Michelle V

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Assuming they follow through as they have promised Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for the respectful responseI would also hope the company can be more productive on responding to peopleI think it was solve more problems without resulting to the Revdex.comThank you Regards, [redacted] ***

We periodically refresh the composition of our panel to stay current with changes in the general population and provide clients with the broadest possible spectrum of consumer opinionsMemberships may be discontinued during this panel maintenance in line with our Terms of UseHistorically, according to our terms of service, we have not granted redemption past the member's active tenure, however in light of recent changes in technology, security, and sampling policies, we are realizing the need to review our position for a more respondent friendly policy long termTo reconcile the issues present, a team member will reach out within business hours to assist the panelist in reconciliation of their earned rewardsKind regards, Harris Panel Management

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please be good to your users and pay them what they earn in a timely fashionNo one wants to take a complaint this far but your customer service leaves much to be desiredI will no longer be using ShopTracker Regards, [redacted]

This letter is in rejection to Complaint ID [redacted] from [redacted] On February 15, Ms [redacted] said she had not received her rewardsWe resent her, her two $ [redacted] gift cardOn February 17, she confirmed she has received her rewardsPlease let me know if additional information is required to resolve this complaintRegards, Michelle V

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not rec'd any surveys since 9/19/I messaged them previously and they stated surveys are by random selectionIt is odd how I have been a member for or yrsand never went this long without a survey offerI truly believe they quit offering me any because I have filed complaints about themPlus, when I try to use the contact form another person's name and email address show [redacted] at [redacted] @***.comPerhaps a way to keep me from contacting them? The form is the only way to contact themI will be sending him an email to see what's going onIt also states if no surveys are done in months your acctbecomes undonePerhaps this is why I never get any surveysThey want to delete me and this is their way to do itI see they have an F rating and I fully can see whyI want surveys sent to meHave not received any since 9/Plus, I want the incorrect name and email showing when I try to do the contact form corrected Regards, [redacted] ***

This letter is in response to Complaint ID [redacted] from [redacted] [redacted] expressed he was having difficulties redeeming his HIpoints using his date of birthWe reached out to Mr [redacted] , on 5/30/to verify additional informationHe provided us with additional information and we provided him his date of birth we have on fileWe asked Mr [redacted] to confirm with us once he is able to redeem with his DOBMr [redacted] confirmed his redemption on 5/30/Please let me know if additional information is required to resolve this complaintSincerely, Norlene RPanelist Relations Specialist

This letter is in response to Complaint ID [redacted] from [redacted] [redacted] expressed of having trouble redeeming her HIpoints even using her date of birthWe looked into this further verifying personal information and on 5/15/we provided [redacted] with the date of birth we have on fileShe wrote back that she was having difficulties redeeming using the DOB we have given herOn 5/17/17, we went through and processed her reward for herWe provide her the order number and notified her that she would receive her reward in 24-hoursWe also provided her the DOB to use for future redemptionsOn 5/17/17, she confirmed that she has received her reward Please let me know if additional information is required to resolve this complaint

[redacted] expressed that she has not received HIpoints for participating a surveyWe looked into the issue, and we have awarded her HIpoints for her participation in the three surveysWe reached out to her on 8/letting her know that HIpoints has been granted to her account.Please let me know if additional information is required to resolve this complaint

This letter is in response to Complaint ID [redacted] from [redacted] *** [redacted] ***, expressed that he was having difficulties retrieving his rewardWe reached to Mr [redacted] on 5/25/asking for additional information of the issue On 5/30, we assisted Mr [redacted] in redeeming his HIpoints for successfully Please let me know if additional information is required to resolve this complaint

This letter is in response to Complaint ID [redacted] from [redacted] Dr [redacted] was missing a $ [redacted] honorarium from study [redacted] The incentive for this study was processed on 3/8/and Dr [redacted] would receive it in 24-hours via email We contacted Dr [redacted] via phone on 3/27/explaining that his missing honorarium was sent via emailHe confirmed he has received his honorarium

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yes I wanted to let the Revdex.com know that the harris poll did send me the dollar [redacted] account and I thank the Revdex.com for helping me get my money that was owe to meWhen the harris poll contacted me asking if I received the [redacted] gift card and I told them once I heard from the Revdex.comI would tell them that harris poll did what they said they would do in the email Regards, [redacted]